Eircom Business – Are you listening to your customers (part 2)

Eircom Business

Eircom Business

This is a really strange one.

If you recall on my last blog on this issue I was sharing a huge frustration that I was having with Eircom Business for quite a while and quite politely getting nowhere fast.

I am not sure if this is good or bad? – Eircom actually responded literally within hours – ‘to my blog’ and not to my actual complaint.

The caller from Eircom Customer services, quite a nice lad Vince wanted to know in detail the nature of my complaint – this I guess is good?

Eircom cared enough to track what was being said by customers online and responded by tracking me down and listening to what I had to say.

On the negative side you must wonder why the ‘official’ channels don’t seem to work as well as the ‘online’ and unofficial public channels.

The issue still isn’t resolved, which is quite staggering, but I did get a response, which I guess is hopeful at least.

I will keep you posted ..

Greg Canty is a partner of Fuzion Communications

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