It was just another day and just another cafe and I ordered just another cup of coffee.
How many times have I done this in my lifetime? How many times have all of us done this and it’s just one of those many “customer transactions” that we do over and over.
While I was waiting for my coffee to arrive I inevitably lost myself in my phone checking emails and my twitter feed when a smartly dressed waiter appeared with my coffee.
With a big smile he placed the coffee in front of me and with full eye contact said “enjoy your coffee” in a way that made you feel he really meant it.
“Oh, thanks a million” he surprised me with his genuineness and I did exactly what he asked and took the time to enjoy my coffee.
While serving a customer a cup of coffee is quite a routine task there are many ways that this could be done and my waiter made a decision to do this in the best possible way.
In the course of all our work there is a good chance that we end up doing the same thing over and over for our customers or for the internal customers that we work with everyday.
Try to do these routine tasks in the best possible way!
Note: The cafe/eatery is called Eathos and it can be found on Baggot Street in Dublin. They seem to hire a team with a great ethos!
(pic by Maura Hickey)