Grace Under Pressure
Thank God for the Good Guys!
Many of you will have read the “Credit Control Warrior” piece I wrote having being inspired by the behaviour of a particular businessman, Famous.
Basically, if you read the piece you will have learnt that not only did he not pay his bill but he felt this was quite funny, the joke was on us. He laughed in my face saying “We would never get paid!”
The joke is on all of us who do our best at all times to behave honourably, pay our bills and behave honestly. If you think about it we are all subsidising these guys.
The circumstances of a changed economic climate have worked against many of us but this does not stop the honourable guys still behaving properly even when they just cannot pay. Once a gentleman, always a gentleman.
As long as someone who is under pressure communicates with you, realises that you are out of pocket as a result and will try their best to sort you out I have no issue. Unfortunately we have a few clients who have been caught in the storm and thankfully they have not stopped being good decent people.
I Salute You
This morning I received an email from one such client who has been doing his utmost to sort us out on an unpaid bill. At all times he has been upfront and honest, he always returns calls, he always appreciates that we are out of pocket as a result of his misfortune and he has done his best to give us a few quid whenever it is available.
The email:
“Hope you enjoyed the long weekend.
Just wanted to let you know that I’m transferring €xxxx off the account in the morning – some modest funds came in from the sale of the leasehold but we couldn’t have money come in and not deal with your account. You’ve been beyond fair and I sincerely want to clear the account faster than we have been up to this point. This will leave us with a balance of just over €xxxx and I’ll increase the monthly payments on that.
Once again, thank you for your patience and understanding”
This is what I would call Grace Under Pressure.
I salute you.
Greg Canty is a partner of Fuzion Communications
Tags: Credit Control Warrior, Debt Collection, Fuzion, Fuzion Communications, Fuzion PR, Greg Canty, Irish Economy, Positive Thinking, Recession in Ireland
Greg Canty Fuzion Blog 
May 5, 2010 at 8:55 am |
[…] This post was mentioned on Twitter by Steve Cox and Fuzion PR, Greg Canty. Greg Canty said: Thank God For the Good Guys – "Grace Under Pressure" http://bit.ly/cqzduM […]
May 5, 2010 at 1:07 pm |
Being nice, upfront and truthful as both a customers and clients always gets you more. I never understand customers that act like complete tossers. We will never go out of our way for them, but the customer that is nice even when they are short cash we will always go that bit further for to help them out as you always want to see the good guys make it.
“Be nice to everyone on the way up because you will meet them on the way down”.
May 5, 2010 at 1:29 pm |
thanks for the feedback Samuel!
March 26, 2012 at 7:20 pm |
Greg
“Famous” has had his own woes and there is not a lot left! Not too many tears either!
March 27, 2012 at 8:38 am |
I wonder how many people Famous burnt without any feeling for the consequences