Last week our fantastic and very lovely graphic design intern, Marianne sent everyone in the team this mouthwatering email:
“Morning, there are some home-made buns in the reception area should you fancy something sweet. They are cinnamon sugar and amaretto sugar buns (hope no one has nut allergies). Enjoy!”
They were absolutely delicious but more than that, this fantastic gesture by her was a brilliant way to make a connection with her fellow teammates on her first week.
This huge gesture blew me away and it got me thinking about customers and customer service.
The most important customers aren’t the crew out there that buy our goods and services, they are the people who work alongside us, day in and day out. Our bosses, our peers, our trainees, our interns – our relationship with these individuals is the most important one of all.
We spend most of our waking hours together and ultimately it is this group who will help to deliver your personal success, who will generate your income, who will make your days more enjoyable, who we need when we have problems and are under pressure.
Most of us can’t do it by ourselves and isn’t it much more fun when we do it together?
The most important customer is the person who works with you – look after them, treasure them.
Well done Marianne and thank you. You get it.