Greg Canty Fuzion Blog

Many thanks Greg,

Thank you for your time today and for all of this information. I’ll discuss with a colleague early next week and will be back in touch afterwards.

Warm regards,

You are so nice and you must work for a great place I thought …

This was an email I received today from a prospect I had chatted to on the phone – after our chat I put a brief proposal together and emailed it to her.

You might think there was nothing special about her email that warranted me feeling so positive about it?

I did spend time assessing what their business needed and giving her advice and I did spend time working on a proposal – surely, this warranted some acknowledgement?

Of course it did!

Unfortunately, I find this basic level of courtesy has disappeared from business. In extreme cases we have met a client, spent a lot of time with them to get a firm grasp of their requirements, spent the best part of a day writing a plan, spent a few hours presenting to them and then….nothing.

It drives me bonkers – reply to my email, return a phone call. If you don’t want to want to work with us for whatever reason, that’s fine, but at least respect the amount of time, enthusiasm and work that we have done by replying and being courteous.

This speaks volumes about you and your organisation and it can be turned really easily with a tiny “thank you, we appreciated the effort but…”

Your reputation can often be about the small things as much as the big things!

Tags: Cork, Dublin, Fuzion Communications, Graphic Design, Greg Canty, Marketing, PR

This entry was posted on August 8, 2017 at 8:52 am and is filed under Customer Care, Motivation, Personal Branding, Personal Marketing, Positivity, Reputation, Staff training. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.