Archive for November, 2023

Old Rockers, Roland and Brand Consistency

November 13, 2023

Roland

I couldn’t resist when I saw this gig announced…

Glenn Hughes formerly of Deep Purple, one of the greatest rock bands of all time was touring the UK to celebrate the 50th anniversary of their album ‘Burn’ .

The gig was at the Electric Ballroom in Camden, London and my London buddy Roger agreed to come along with me and spare Deirdre the experience of having to “suffer” through four hours of standing and listening to a night of hard rock complete with long hair, 1,000 guitar solos and even a 10 minute drum solo!!

While I wasn’t going to gigs 50 years ago when I was eight years of age, I did start at 13 and Deep Purple, Led Zeppelin and Thin Lizzy just hooked me and I’ve been a huge music fan ever since.

At that first Thin Lizzy gig that I went to, us boys wore our denims, our rock hero t-shirts and our leather jackets and this time at the Electric Ballroom while our gig uniforms were exactly the way they were, we have all aged more than a bit, but like Glenn Hughes who is now in his seventies, we still rocked !!

Glenn served up two hours of Deep Purple classics and while I never saw them in their prime at least now I heard all of those monster tracks delivered with precision 50 years later – I was in hard rock heaven.

Glenn Hughes

A huge shout out to Roger who declared that it was an “interesting experience”!!

In the spirit of great music and guitar heroes, Roger brought me to Denmark Street the following day which was famous as a haven for songwriters and record companies. Now it is famous for the collection of specialist shops selling instruments, everything for musicians and their rock star dreams.

One of the shops we couldn’t resist popping into was the Roland store – Roland are famous for keyboards, synthesisers and electronic drum kits and it was exhilarating watching potential purchasers sitting at the various instruments in display and putting them through their paces.

This of course included some young kids with their parents sampling the expensive equipment that might just be the next step to a career of stardom.

Before we left I noticed a display of t-shirts donning the famous Roland brand – wearing one of these would give me huge automatic kudos with the music fraternity even though my 7 years of piano lessons resulted in my 3rd teacher giving up on me with a break up note to my mother who was paying for my lessons “Greg is wasting my time, his time and your money “ .

That was very harsh !!

If she was a better teacher and inspired me more maybe I would still be playing and legitimately wearing one of these t-shirts (at least that is my version of the truth)

Feck it, I’ll buy a t- shirt, a very cool souvenir from my trip to London.

Would you like a bag” the sales assistant asked.

Of course” I said, and eagerly awaited a cool bag with that iconic cool logo to carry around London with me for the rest of the day.

My heart sank when he pulled out a white unbranded plastic bag and placed my t-shirt in it.

What a waste .. maybe they ran out of cool branded bags or maybe they just don’t value the little chance of their brand being carried around this bustling city?

I thought about Glenn Hughes and his flawless delivery of classic Deep Purple songs 50 years on despite being in his seventies and I thought about Roland and their iconic brand.

Put the t-shirt in a proper bag and give your famous brand the respect and consistency that it deserves

Greg (the rocker!)

Greg is a partner at Fuzion Brand Communications agency with offices in Dublin and Cork, Ireland

Paddy and the tweet 

November 1, 2023

It can be like a drug at times …

You are one of the “brave” ones, one who has a prominent profile and one who has no bother speaking your mind on the public social media platform that we all used to call Twitter.

The fans / supporters / followers like what you said and say “well done, I’d never be as brave as that, I prefer to stay quiet

Paddy Cosgrave fits the bill perfectly – he is a clear “leader” in the tech world with his hugely successful event ‘Web Summit’, and in many ways he became as prominent as many of the high profile speakers and tech stars who participated in the event.

As an avid Twitter user you couldn’t help but notice Paddy because the algorithms liked the level of interaction with his tweets, which were often controversial. He even resorted to spending money on the platform from time to time “boosting” his posts to make sure even more people saw his posts, which often were airing particular gripes of his about something or another.

The attention drug needed an even bigger audience/fix. 

One particular recurring theme with Paddy is his pure hatred of Ireland, the media here and the political establishment. A lot of his time and energy has been spent relentlessly bashing Ireland, a place which despite all of its issues is a pretty good place when you take a breath and compare it to other countries.

I’ve never met Paddy, but with me and others you would talk to, this bashing of our country started to wear very thin and people started to dislike this person that we didn’t actually know.

Without knowing the detail I’ve always understood that at the heart of this Irish bashing was a deep anger because he felt that Ireland didn’t do enough for him and his event to keep it on these shores.

Paddy also spent some time doing some investigative work “naming and shaming” various accounts on Twitter for one reason or another. At one point I recall getting a crisis communications enquiry from a potential client – they had been named and shamed by Paddy and with his volume of supporters and the huge visibility that goes with that, their personal reputation was in tatters and it needed some careful restoration work for them.

They were being cancelled by our boy Paddy. I always wondered what satisfaction did he get from putting so much precious time and energy into this public shaming?

And then there were the public spats with his former Web Summit colleagues – stormy waters everywhere.

When Hamas savagely attacked innocent Israelis on 7th October and the predominantly pro Israeli western world spoke about “unconditional” support for Israel, Paddy felt obliged to tweet.

Anyone using X/Twitter or observing the media coverage of the Hamas attacks could see how divisive this topic was with entrenched views on the different sides. Compounding the issue for most people was the lack of understanding of the history behind this bitter conflict, and before joining the Twitterati you were well advised to take a breath before adding your tuppence worth to all of the public outrage.

Paddy was trying to make a valid point – he commended the balanced response by the Irish government to the atrocities and criticised the other predominantly pro Israel, western world response. A war crime shouldn’t be then followed by a reciprocal war crime battering even more innocent people regardless of religion or nationality.

While he had a very valid point he didn’t read his audience – Web Summit sponsors and customers, all from the tech world are predominantly pro Israel (a tech haven in its own right) and they were outraged.

Whatever about “cancelling” a person on Twitter / X for what they have said, this crew voted with their pockets and cancelled their participation in the event, no doubt inflicting deep financial and reputational wounds on the phenomenally successful Web Summit. Even some of the high profile speakers decided to withdraw from the event inflicting even more wounds on this wobbling beast.

Paddy (probably crafted by his PR agency) offered an apology on Twitter and when that wasn’t enough to halt the tide of withdrawals from the event he soon stepped down as CEO – we all know it’s Paddy’s gig so that won’t convince anyone.

For Paddy and the rest of us who love expressing our views on X / Twitter the tide has significantly turned.

While the attention drug is very appealing, wanting to have our voices heard just isn’t working in the positive way that it might have done before, and all you get now is the risk of the downside.

Paddy learnt a very harsh lesson – we all need to pay heed as we could be next !

Greg 

Greg is a partner at Fuzion Brand Communications agency with offices in Dublin and Cork, Ireland