Archive for the ‘Holidays’ Category

St. Patrick’s Day and looking in the Covid rear view mirror

March 18, 2021

So, the ISAG (Independent Scientific Advocacy Group) last December were advocating for an approach (mostly known as Zero Covid), that they said would have us out of lockdown and enjoying some return to freedom on St. Patrick’s Day.

They were talking about a similar approach to how New Zealand had dealt with Covid, whereby we could potentially be enjoying a mask free life in our country, meeting friends, eating in restaurants, drinking in pubs, celebrating our special national day and most importantly getting “Back to Normal”.

I myself was a big advocate for the approach they were taking, as I believed it made total sense and was the only way for us to get out of our grave situation with minimum loss of life, health, jobs, damage to the economy and mental health.

I went as far as blogging about it, tweeting about it and even giving their team some pro-bono strategic guidance about their communications – we even did some design work to help simplify their messaging. I am not involved now, but I do support what they are doing.

Note: I was quiet surprised at the abuse I took in some quarters for supporting that approach and was even targeted by the “brilliant” Gript crew (…very strange). The “we are all in this together” horse bolted in April 2020 and still hasn’t come back!

On one hand we can now throw our eyes up to heaven and say the ISAG crew were talking rubbish and isn’t where we are right now proof that they were totally wrong

OR ..we can now look back and say they were spot on all along, and if only we had done what they said then, we would be in a pub with a creamy pint of Murphy’s toasting our national day and the end to the hardship we have all endured at varying levels.

So…were they right or were they wrong?

Let’s take a look..

What they were advocating for was:

  • An aggressive suppression of the virus by going into a sharp, decisive lockdown
  • Quarantining all visitors to the country for two weeks to ensure those entering were not introducing even more Covid and possible new variants
  • Some cooperation with Northern Ireland (who were in a worse mess at the time) about people moving between jurisdictions
  • An effective contact tracing regime to focus in on any cases that happen
  • A sensible opening up of the country on a county by county basis

While all of this initial effort seemed very extreme, a sacrifice by the population for two months or so could have us in a much better, enjoyable place for 2021 while we all waited for vaccines.

Initially many of the usual suspects argued that this “Zero Covid” crew were a bit nuts and what was being suggested just wasn’t possible here – as I said I took a small amount of that abuse for my small part in advocating for the approach.

When we look at what has happened since then until this St. Patrick’s Day (our supposed “freedom” day):

  • We came out of the October/November lockdown when there were still too many cases in the community (we stupidly allowed schools to stay open despite outbreaks)
  • We never controlled international travel or the border with the North
  • Christmas shopping and entertaining kicked in
  • The UK variant came to Ireland with all of the thousands of people returning home for Christmas and….

BOOM !!!

We had an explosion of Covid with an incredible amount of cases and the inevitable deaths that followed.

Suddenly that aggressive and inevitable lockdown was needed and there was no issue with the general public, we knew it was necessary and with that more and more people were seeing the sense that the ISAG crew were advocating for, except instead of a “hill” of Covid cases in the community that we needed to suppress it was suddenly a colossal “mountain”.

OK, we could still do what the ISAG were suggesting, but the scale of the problem meant the St. Patrick’s Day target was now unrealistic, but instead a few weeks later if we did the right thing.

What did we actually do?

  • We took the tough lockdown on the chin, including home schooling (sensible and necessary) – the only exception is that the lockdown period needed to be longer (how long will it be?)
  • And…a token effort to restrict “unnecessary” travel (as we know there are still thousands travelling each week unnecessarily)
  • And….despite the talk about hotel quarantining we still haven’t managed to put an arrangement in place
  • And….schools will return and the community spread will kick off again
  • And….we are stumbling through a vaccination programme (my 85 year old mum will receive her 2nd vaccination next Saturday , my 47 year old brother in New Jersey received his two weeks ago!)

The most significant problem since December is that the flights kept coming with all sorts of visitors from everywhere including new Covid variants from Brazil and other places.

A simple question may be asked: how bloody stupid are we in this country?

Basically, we can’t go beyond 5kms in Ireland, but you can go to Lanzarote!

As far back as last summer Ireland has been “so good” at putting restrictions on it’s citizens, but for some stupid reasons that I will never fathom we have to leave the back door open, which leaves us on this St. Patrick’s Day, not free but looking into a fog of uncertainty with no plan, a shambles of a vaccination rollout and staring down the barrel of a 2021 and even more hardship and economic devastation.

As well as the high number of deaths and sickness since December, the other very serious problem now is that people have lost patience and lost faith and compounded by extremely poor communications a very depressed country is ready to explode.

So, a big salute to the dedicated ISAG crew who persisted with their very simple, spot on approach that could have had us raising our glasses together in our favourite watering holes.

You were right, all along and for whatever political reasons those in power did not do the “5%” that would have us out of this mess.

Greg Canty 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR, Graphic Design and Digital Marketing services from our offices in Dublin and Cork, Ireland

Saying “let’s do it” when most of us just wouldn’t dare!

February 18, 2021

Ciara O'Toole - Going Solo on Lake Como

I’m sure we have all been away on holidays in a special place and you pass an auctioneers window and gaze at the houses for sale and think “what if“?

While it’s a nice dream, quickly after 60 seconds you rationalise and the dream is gone.

For me that place would definitely be Siena in Italy, and while I have had this idea for a while I can think quickly for a bunch of very logical and rational reasons why it just couldn’t work …maybe when I retire (isn’t that the easy way of dodging the thought? )

If Covid has taught us anything, it is that you can get your work done from anywhere, hasn’t it? Of course, there are other reasons why I can’t and it doesn’t take me long to list them in my head.

Ciara O’Toole, our very special friend and her husband gazed at that window in Lake Como and decided “lets do it“!!

She was just married, without a word of Italian, a house in Dublin with a big mortgage and a great career as a marketer…crazy idea Ciara!

What I love about her is her adventurous spirit, that ability to “go for it” without a strong safety net and hey, let’s see what happens!

In Ciara’s case lots happened, including a few nasty bumps and wonderful experiences but it has been and continues to be a great adventure!

Did I tell you she learnt how to fly a sea plane and wrote a book about the experience?

If you get a chance at all you might read her book “Going Solo on Lake Como” and maybe tune into the episode of the Win Happy podcast with this intelligent, funny, adventurer, marketeer, entrepreneur, author and pilot who tells her incredible story that is full of many twists and turns!

Let’s celebrate those who say “Let’s do it”, and maybe think about that being you next time you look at that window. 

Check out Ciara’s website by clicking on this link

Greg Canty 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR, Graphic Design and Digital Marketing services from our offices in Dublin and Cork, Ireland

Just a Drop of a West Cork Story ..

September 3, 2020

Old Head KInsale

We were in the car all five of us on a Saturday morning, the last one of August, the last one of summer (I know it’s autumn, but I always consider August to be part of summer) taking a trip around West Cork.

The five of us was Dee and I, the two dogs Honey and Bert who have started to enjoy our summer excursions and Ayla, from New Zealand, my son’s girlfriend (he’s busy filming for Failte Ireland at the moment).

From a chat we had a few nights earlier we reckoned she hadn’t really experienced that wonderful part of Ireland, so this plan was hatched.

As usual, we totally underestimated the amount of time it would take to explore but we did manage to take in the Old Head of Kinsale and then a scenic coastal drive that included Harbour View beach, Timoleague, Courtmacsherry and Clonakilty via Ring.

The sun was shining and Clonakilty town was buzzing and we strolled through the town with our two four legged buddies, enviously looking at the patrons enjoying the selection of cafes and restaurants that were calling to us.

Eventually, the pangs of hunger and the gentle waft of a chipper called to us and we grabbed two bags of “proper” chips with some mouth watering, juicy, succulent chicken goujons from an immaculate place called the ‘Chunky Chip‘ and enjoyed those sitting on the grass on the green near Emmet Square.

Emmet Square, Clonakilty

Walking off those chips was a must so we headed on to Red Strand and then onto Long Strand at Owenahincha and went for a fabulous walk meandering through the sand dunes that go on forever and then onto the beach.

Owenincha

The dogs enjoyed the water, but did realise it wasn’t for drinking and we managed to sit for a few moments to enjoy a glass of white wine (Dee is always prepared!) looking out at the ocean, taking in all of it’s beauty and bidding farewell to this very strange summer.

Driving back home (there was a Liverpool match to get back for..) we were chatting about all sorts of everything including “wouldn’t it be great to live near the sea” which seemed to be the recurring topic of the day.

Throughout the journey we had the music playing with a mix of all our tastes along with the selection that the Spotify algorithm throws you and before we knew it we were listing to a fantastic song by one of my favourite bands, The 4 of Us, called “Just A Drop“.

I was able to tell Ayla and Dee (and the two dogs!) the story of the song, which not only brought it to life but it also gave them an insight into the character of the band and something that they could carry with them and tell others.

The reason I knew the story was because they told it to me via email.

Every week during “lockdown” the band have been sending an email featuring a different song, whereby they tell the story behind the song and they leave you with the gift of a free download.

This is the fantastic story behind the song in their own words:

Just A Drop. The story behind the song…

Dad was a big Johnny Cash fan and suggested, on more than one occasion, that our songs could benefit from a bit of the boom-chicka-boom rhythm that characterised Cash’s early recordings.

We eventually took up his suggestion, writing Just A Drop, for the Sugar Island album, as a tribute to him and his love for the Man in Black.

Before we recorded it, we headed home to Newry to play it for him.

“You are finally going to love a 4 Of Us song,” we told him.

To make sure he was in a suitably receptive mood, we bought some insurance – a bottle of his favourite whiskey.

He sipped a glass of it, relaxing in his favourite armchair as we played him the song.

Three minutes later, we waited to hear his opinion. He paused.

Then he looked up at us and said just two words:

“More whiskey.”

We insisted on playing it to him again, assuring him that sometimes it takes a while for a song to grow on you.

After three more performances – and three more whiskeys – he started getting into it.

So, if you don’t think our performance in the video below sounds anything like Johnny Cash, we understand.

But can we recommend that you combine it with a glass or two of Black Bush?

Brendan and Declan ❤

(you can watch the song on YouTube at the bottom of this post)

It’s such a very clever thing to do.

At a time when they can’t do gigs, they are still talking to us and what’s more, they are building a special bond and a connection that brings us closer to them and one that works when it comes to selling their music and their gigs.

It was nice to get an unexpected lesson in marketing from an unexpected source..

Are you taking the time to tell your interesting story?

Greg

Greg Canty is a Partner of Fuzion Communications, a full service PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

Will cities survive the coronavirus?

May 20, 2020

Will cities survive the coronavirus?” was the headline that I read in a section of the New York Times called ‘Debatable‘, written by Spencer Bokat-Lindell.

In the article it mentioned that: “nearly 40 percent of adults living in cities have begun to consider moving to less populated areas because of the outbreak”

It went on to specifically mention how in some of the main cities in the U.S. that populations had already decreased, mainly due to lack of affordable accommodation, pre-Covid (New York, LA and Chicago were mentioned).

While the headline about the “demise of cities” might scare everyone and cast a dark cloud over city living, maybe it should be viewed in a positive light?

We should be living or commuting to our cities because we choose to or because it is absolutely necessary for our work or study – we shouldn’t be living or commuting to our cities to complete tasks that could just as easily be done anywhere else.

Is this the time for us to decompress our cities, allow them to breathe again, and allow us to really enjoy them, living and visiting, not because we have to, but because we choose to?

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

 

 

The gal in Girona and how we are all connected

October 10, 2019

Girona

We were standing outside the tourist office in the beautiful city of Girona in Spain and taking in the stunning old buildings while figuring out our route for the day – a walk through the city  alongside the river, a visit to two of the famous cathedrals, exploring the Jewish quarter and then a climb to the wall walk, which towers high above providing stunning views and runs for at least a mile and then maybe lunch!

While we stood figuring out the route I noticed a woman in a green and white dress with blue shoes and an unusual light green heel.

Aren’t her shoes unusual” I commented to Dee. I got a strange look!

We went about our stroll, taking in the stunning architecture of the shops that ran along the river, we explored the few bridges, popped over to Independence Square and then went to the first Cathedral.

There she was our lady with the blue and green shoes, standing ahead of us in the queue and she asked for the headset with the tour in Russian.

Her hair was tied up nicely, she wore a gold watch and some discreet jewellery.

We collected our headsets and they took us from station of interest to station of interest, each with a sequential number in your headset that told you all about that part of the church.

Our Russian friend was one stop ahead of us as we went from station to station.

At stop number 10 we were overdosing on too much historical information and we just wandered on until we completed the visit and went on our journey to the main cathedral in the city.

The location for this was stunning, at the beginning of the Jewish quarter, a huge imposing building towering over the city. We climbed the steps to the cathedral, grabbed our headsets and started the 1,2,3,4 sequence of each historic spot within. There was our Russian friend again with the unusual shoes.

Judging from the guests in our hotel many Russians seem to come here on holidays.

The fantastic hotel where we were staying near Lloret de Mar, the Santa Maria, seemed to have many while we were there including a group of women, who were definitely enjoying themselves by the pool, at the bar and at breakfast – the Cava was flowing on the one morning when a ferocious storm spent the day visiting.

After all, what else could you do?!

Was our Russian friend alone I wondered?

If I was alone, would I go visiting cathedrals or even come on a holiday like this by myself? It must be difficult for anyone who is alone I pondered.

We hit fast forward, exited the cathedral and wandered through the Jewish quarter, passing the beautiful, unusual shops, restaurants and buildings and then we made our way up, up, up to the beginning of the famous wall.

Climbing those steps was tough in the heat, when in particular en route we had to pass a few restaurants with people enjoying paella and cold drinks!

Girona

The wall towered over the city and it snaked it’s way parallel to the river on the opposite side of the city centre. We walked and walked and eventually came to the end of the wall and back where our day started near the tourist office.

With the knowledge we now had of the city we made our way to the Jewish quarter and settled on a beautiful old restaurant and sat outside to enjoy the food and the brilliant pastime of some people watching.

The menu carrying salesman at the front of the restaurant carefully moved in when anyone showed interest in the menu. All dishes were for two, and we settled on a walnut, blue cheese and apple salad for €16, which included two glasses of Cava. The dish was huge as well as being delicious and we just had to order ‘Dos copas du vino blanco‘ to complete the course!

The people watching was as enjoyable as the meal as all sorts of unusual people, young and old passed by … holidays are just great!

Our Russian friend came into my mind as I thought about the ‘meals for two menu‘ at the restaurant.

As I sat there I asked Dee “would you come to a place like this on your own”?

No sooner as the words came out of my mouth, our Russian friend with the blue shoes and the lime green heels walked by.

How is it that the second we think about someone, they appear?

I swear, there are no coincidences, we are all truly connected, even with Russian women in Girona!

There would be no need for dinner after that feast so we bought a baguette and some cheese on the way back to the car to eat later on the balcony of the hotel.

That was a good day ..

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

We have two lives & the second one begins when you realise you only have one!

June 4, 2019

Mario de Andrade

This beautiful poem written by Mario de Andrade (San Paolo 1893-1945), a poet, novelist, essayist and musicologist who was one of the founders of Brazilian modernism, was shared with me by my great friend Fr. John Ahern.

*MY SOUL HAS A HAT*

I counted my years
& realised that I have
Less time to live by,
Than I have lived so far.

I feel like a child who won a pack of candies: at first he ate them with pleasure,
But when he realised that there was little left, he began to taste them intensely.

I have no time for endless meetings where the statutes, rules, procedures & internal regulations are discussed,
knowing that nothing will be done.

I no longer have the patience
To stand absurd people who,
despite their chronological age,
have not grown up.

My time is too short:
I want the essence,
my spirit is in a hurry.
I do not have much candy
In the package anymore.

I want to live next to humans,
very realistic people who know
How to laugh at their mistakes,
Who are not inflated by their own triumphs
& who take responsibility for their actions.
In this way, human dignity is defended
and we live in truth and honesty.

It is the essentials that make life useful.
I want to surround myself with people
who know how to touch the hearts of those whom hard strokes of life
have learned to grow, with sweet touches of the soul.

Yes, I’m in a hurry.
I’m in a hurry to live with the intensity that only maturity can give.
I do not intend to waste any of the remaining desserts.

I am sure they will be exquisite,
much more than those eaten so far.
My goal is to reach the end satisfied
and at peace with my loved ones and my conscience.

We have two lives
& the second begins when you realise you only have one.

Send this to all of your middle aged friends!!

…It is forbidden to keep it

The Season of Goodwill?

January 6, 2019

Christmas Carol

Another Christmas “season” comes to an end.

The long break that we were looking forward to for ages, the one we all needed to get some much needed R and R,, just came and went in a flash and it is done, the Christmas tree is down and we get back to our normal routines and kick off another year with resolutions and great intentions,

This year was a strange one, well at least it was for me.

This time last year the big “C” finally got the better of my dad, he had a bad turn literally as dinner was served on Christmas day and then we entered that dark and horrible, inevitable tunnel that saw him sadly pass away on the 25th January.

So heading into this Christmas break I wondered how it was going to be for me and the family and I could see this “dilemma” echoed by so many others on social media and in the general conversations that people have – for many it just isn’t a good time for many different reasons.

I wasn’t really sure how I would feel, how it was going to be for my mum and the rest of the family.

Thankfully it felt great, the decorations went up and I could not help but be carried along by the genuine season of “Goodwill”.

I felt a genuine sense of joy, we had worked hard all year and we were going to enjoy a much deserved break and spend precious time with friends, family and the two dogs, Honey and Bert!

One silly moment captured what this time of year is all about for me.

We were in a huge queue in the fantastic newly revamped Dunnes Stores in Bishopstown Court in Cork, which nearly stretched the full length of one of the aisles.

I’m sure that this was the very last place anyone wanted to be spending an hour of their busy lead up to Christmas and instead of being stressed and irritated in the queue people were in great form and there was plenty of friendly banter between everyone.

There wasn’t one cranky person, the Dunnes Stores team even went as far as handing out sweets and bottles of water to those in the queues, and for those with babies and the odd older person who wasn’t great on their feet, they were moved up without any grumble from anyone.

There was one guy in a line directly opposite me and we were having some fun as my queue seemed to move a lot faster than his – I won the race!

Everywhere you go at this time of the year people wish you Happy Christmas and a Happy New Year and while part of it is formula, a big part of it is genuine – we are allowed to be nice to each other at this time!

How bad is that?

A close friend of mine (who absolutely hates Christmas and refuses to get together at this time) sent me a text asking how I was. I think she was expecting me to be down because of dad but instead she got the opposite and she got really cross with me when I explained that I was in great form and feeling genuine joy.

You must think of others who are having a hard time at Christmas” she responded.

Of course I do think of others but I am joyful and I won’t alter that because of your beliefs!

I pushed her to join us over Christmas – even if you don’t “believe” it’s still a great time to relax and enjoy the company of friends without the stress of work and life.

Nothing doing unfortunately, and she insisted that she would avoid all contact until the “season of goodwill” was over…bizarre!

The present I bought for her will be delivered some time in the next few weeks.

My biggest concern was for my mum this Christmas but she refused to be down, she put up her tree and decorations and despite the incredible sadness and loneliness she had fun and spent lots of time with us, as well as the inevitable tears for dad, which we all shed at various times – we miss him deeply.

So reflecting on it all, the traditions, the commercialism, the symbolism and the rare time off I feel it is the very best time of the year, a time to be embraced and enjoyed with friends and family.

And if nothing else, it is a “season of goodwill” and how bad, that for this special window of time each year we are all a little nicer and a little kinder to each other.

How many weeks is it to Christmas?

Greg 

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR and Graphic Design agency with offices in Dublin and Cork, Ireland

 

 

 

 

Too much, too little and two mishaps

December 10, 2017

Cliff House Hotel, Ardmore

We’ve had two wonderful days at The Cliff House Hotel in Ardmore, Co. Waterford, which included the most incredible feast of fantastic food that you could imagine.

On our first night we treated ourselves to the tasting menu, which was a feast of the senses, delivered by a superb team, led by Adriaan Bartels who are passionate about great service and introducing customers to some amazing food that you would never taste otherwise.

The Wagyu beef from James Whelan Butchers was my favourite of all the amazing dishes on the tasting menu, which came with a well chosen matching wine selection of five different wines.

The following night we ate in the bar and as expected this meal was also incredible – I couldn’t resist the set menu with a selection of starters, desserts and a choice of main courses.

Of course we also indulged in a delicious breakfast each morning, which was a feast in itself.

Cliff Walk, Ardmore

Eventually it was time to leave after two fantastic days of indulgence, rest and recuperation and even some exercise as we did the breathtaking Cliff Walk and a long walk on Ardmore beach.

We headed back to Cork as we were due at the Cork Chamber Christmas lunch, which was at Fota Resort.

After all of the rich food we had eaten over the two days at The Cliff House, I was in the horrors at the thought of eating another morsel of food!

At Fota the perplexed waiters and waitresses came to us a few times questioning why we didn’t want the smoked salmon starter – was there something wrong, did we have special dietary requirements?

I explained that my special dietary requirement was that I didn’t need a starter as I was simply stuffed!!

I managed to eat most of the main course and I did have one little taste of the dessert – I was glad when the meal was over with, as I just wasn’t able.

I glanced around the room at the capacity crowd as together we ate the fine food, and drank the wine and indulged in the satisfaction of a positive year and a well earned Christmas break that would soon be here.

What are your plans for Christmas?” and “Are you taking much time off?” were the popular questions being asked at each table.

I reflected on my uncomfortably full stomach and the room full of festive spirits, and I thought of those who were cold and miserable today and would love nothing more than a hot meal in a warm room, let alone entertain any thoughts of an indulgent Christmas with friends and family.

I also reflected on a thought provoking podcast that I had listened to on the journey to the Cliff House, just two days before. It was the Legends and Losers podcast by Christopher Lochhead and the particular episode featured the inspirational founder of ‘The Giving Spirit’, Tom Bagamane. This is a non-profit in L.A. that helps the huge number of homeless people in the city.

One of the big messages in the episode was that most people are just two mishaps away from being homeless – job loss, poor health, relationship breakdown, bereavement and mental problems are all mishaps that can easily throw any of us upside down, if they come knocking at our door.

Many of the homeless are not the stereotypes that we may often think they are.

Kathleen O'Sullivan

This morning I read about 43 year old, Kathleen O’Sullivan who had been found dead, wrapped in blankets in a doorway in Cork city. Apparently, ‘big hearted, kind, caring’ Kathleen who was suffering from emphysema and pleurisy hadn’t recovered from the death of her child a number of years ago.

We all deserve our breaks and we most definitely deserve to enjoy the fruits of our labour, but we mustn’t forget about those less fortunate than us, and remember that we are all just two mishaps away from being on the streets.

Merry Christmas to all..

A big thanks to Bernard MacNamee who brought me these powerful lyrics from the Kirsty McColl song, “Walking Down Madison

From an uptown apartment to a knife on the A train
It’s not that far
From the sharks in the penthouse to the rats in the basement
It’s not that far
To the bag lady frozen asleep in the park
Oh no, it’s not that far

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Branding  services from our offices in Dublin and Cork, Ireland

Ryanair – The bit that comes before the Crisis

September 25, 2017

Ryanair - Always Getting Better

Early last week we were asked to comment by the publication Fora.ie about the whole Ryanair fiasco and what we thought of how they handled their crisis.

In a crisis situation we always advise –

  • Don’t hide
  • Quickly establish the facts
  • Be 100% truthful
  • Always provide a solution (or a least be honest about working hard to find one)
  • Don’t be afraid to say sorry (as long as you mean it)
  • Don’t be shy about telling people the good things you are doing

This can be achieved with a combination of holding statements, follow up statements, interviews and implementing any necessary changes.

In the case of Ryanair there wasn’t really a formal apology but Michael O’Leary was door stopped by reporters and did say it was “clearly a mess” but he went on to point out that it was just 2% of their passengers that had been affected. I think Michael is missing the point here about focussing on the good things!

On their website where they have a page dedicated to the cancelled flights they also remind people of this “2%” as well as listing the flights that have been cancelled. They also provide a ‘link’ to a page that directs people to an EU legislation document about entitlements to refunds and compensation.

The words “sorry” or “apologise” don’t appear anywhere!

Ryanair - Cancelled Flights

Understandably customers are irate – Ryanair are not helping the situation by drip feeding news about cancelled flights, their customer contact lines not being managed efficiently and are still overheating their situation by promoting flights at “€19.99”.

Furthermore, they have been denying that part of the problem is pilots leaving to take jobs in other airlines.

This scenario has got even worse with pilots going public with their gripes and painting a pretty awful picture about what life is like working for the ‘low care’ airline.

All of this comes at a time when the airline has been trying to refocus it’s brand with their “Always Getting Better” campaign.

A different scenario? 

So – would it have made a difference if Ryanair were upfront, issued a formal apology and showed genuine empathy with inconvenienced customers and were honest about solutions and assurances going forward?

The answer would be a big “Yes” but there is also a big “But” to contend with.

The effectiveness of this approach will depend on what people feel about the company when embarks on such a course –

  • Do people feel warmly towards the airline?
  • Do they believe that there is a genuine concern for customers?
  • Do they believe that staff at the airline are treated well?
  • Do they believe that this company does charitable work?
  • Do they believe there is a strong moral compass at the airline?
  • Have they communicated the great things (if such things exist) they have been doing to the general public and stakeholders?

Maybe realising this Michael felt there was no point pretending to care?

In a crisis a robust process will definitely help but the best preparation for a crisis is to be good and do good things and communicate this effectively – it is only then that people will be willing to listen to your apology and accept it.

Leopards don’t change their spots and not caring will bite you in the butt eventually.

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Crisis Consultancy Services from our offices in Dublin and Cork, Ireland

 

 

 

 

No man’s land in the sun

June 12, 2017

We are a few days into our summer break and for some reason I just can’t settle today.

Maybe it’s because it’s a Monday or maybe it’s because we have spent a few days lazing around, eating great food, drinking great beer and wine and my natural clock is telling me I should not be relaxing anymore.

Then again when I think about it I haven’t really been relaxing.

Day one was travelling and discovering Verona. 

Day two was a bike tour of Verona , more driving and more discovery and day three was a three and a half hour car journey on busy motorways to Arezzo, some shopping, meeting up with the guys and settling into our fantastic accommodation. We are staying in a gorgeous farmhouse holiday development called Agriturismo Azienda Agricola II Pozzo complete with their own olive pressing and vines. 

Yesterday was our first ‘wake up without having to go anywhere’ days, but we did drive to the town, grabbed some food, did some grocery shopping, lazed by the pool and then headed out again for dinner. A few of us sat around and had a few drinks before retiring.

Today I woke up needing to move, go, do something but after breakfast the day quickly caught up on us as the sun beat down so instead it was a laze by the pool day but I never managed to settle.

I wasn’t relaxed enough to pick up a book so I checked emails, I checked Twitter, I listened to part of the new Roger Waters album, I listened to a podcast, I rang my mum, I chatted to the guys – I had “ants in my pants” without being able to properly settle down for a minute.

A siesta was suggested ….No!!! I need to move, not stop.

And now I turn to writing a blog about this silly state I find myself in.

While everyone else is able to slow down to zero I still find that I’m just not able to, at least not today, not now.

I am caught in that “no man’s land” state of being on holidays but still not being able to give in and properly relax – I better relax soon because before I know it it will be time to come home.

Ok…what will I do now?