Posts Tagged ‘twitter’

Paddy and the tweet 

November 1, 2023

It can be like a drug at times …

You are one of the “brave” ones, one who has a prominent profile and one who has no bother speaking your mind on the public social media platform that we all used to call Twitter.

The fans / supporters / followers like what you said and say “well done, I’d never be as brave as that, I prefer to stay quiet

Paddy Cosgrave fits the bill perfectly – he is a clear “leader” in the tech world with his hugely successful event ‘Web Summit’, and in many ways he became as prominent as many of the high profile speakers and tech stars who participated in the event.

As an avid Twitter user you couldn’t help but notice Paddy because the algorithms liked the level of interaction with his tweets, which were often controversial. He even resorted to spending money on the platform from time to time “boosting” his posts to make sure even more people saw his posts, which often were airing particular gripes of his about something or another.

The attention drug needed an even bigger audience/fix. 

One particular recurring theme with Paddy is his pure hatred of Ireland, the media here and the political establishment. A lot of his time and energy has been spent relentlessly bashing Ireland, a place which despite all of its issues is a pretty good place when you take a breath and compare it to other countries.

I’ve never met Paddy, but with me and others you would talk to, this bashing of our country started to wear very thin and people started to dislike this person that we didn’t actually know.

Without knowing the detail I’ve always understood that at the heart of this Irish bashing was a deep anger because he felt that Ireland didn’t do enough for him and his event to keep it on these shores.

Paddy also spent some time doing some investigative work “naming and shaming” various accounts on Twitter for one reason or another. At one point I recall getting a crisis communications enquiry from a potential client – they had been named and shamed by Paddy and with his volume of supporters and the huge visibility that goes with that, their personal reputation was in tatters and it needed some careful restoration work for them.

They were being cancelled by our boy Paddy. I always wondered what satisfaction did he get from putting so much precious time and energy into this public shaming?

And then there were the public spats with his former Web Summit colleagues – stormy waters everywhere.

When Hamas savagely attacked innocent Israelis on 7th October and the predominantly pro Israeli western world spoke about “unconditional” support for Israel, Paddy felt obliged to tweet.

Anyone using X/Twitter or observing the media coverage of the Hamas attacks could see how divisive this topic was with entrenched views on the different sides. Compounding the issue for most people was the lack of understanding of the history behind this bitter conflict, and before joining the Twitterati you were well advised to take a breath before adding your tuppence worth to all of the public outrage.

Paddy was trying to make a valid point – he commended the balanced response by the Irish government to the atrocities and criticised the other predominantly pro Israel, western world response. A war crime shouldn’t be then followed by a reciprocal war crime battering even more innocent people regardless of religion or nationality.

While he had a very valid point he didn’t read his audience – Web Summit sponsors and customers, all from the tech world are predominantly pro Israel (a tech haven in its own right) and they were outraged.

Whatever about “cancelling” a person on Twitter / X for what they have said, this crew voted with their pockets and cancelled their participation in the event, no doubt inflicting deep financial and reputational wounds on the phenomenally successful Web Summit. Even some of the high profile speakers decided to withdraw from the event inflicting even more wounds on this wobbling beast.

Paddy (probably crafted by his PR agency) offered an apology on Twitter and when that wasn’t enough to halt the tide of withdrawals from the event he soon stepped down as CEO – we all know it’s Paddy’s gig so that won’t convince anyone.

For Paddy and the rest of us who love expressing our views on X / Twitter the tide has significantly turned.

While the attention drug is very appealing, wanting to have our voices heard just isn’t working in the positive way that it might have done before, and all you get now is the risk of the downside.

Paddy learnt a very harsh lesson – we all need to pay heed as we could be next !

Greg 

Greg is a partner at Fuzion Brand Communications agency with offices in Dublin and Cork, Ireland

The best tweets come first – Simply not the best!

May 15, 2016

Simply the best

Now that was a little sneaky as Twitter rolled in a little “helpful” new feature that shows the ‘best‘ tweets first in your timeline.

The big issue is that we never knew about this change happening and most of you still don’t – the good news is that you can do something about it.

What exactly is a ‘best’ tweet?

Good question! – Well a machine, a computer programme with ‘god knows what criteria‘ is now generating an algorithm which is determining what these ‘best‘ tweets are and it is these that appear first in your feed.

This is a real pity as Twitter have now in their eternal wisdom decided that they should sacrifice the purity of their platform and copy what Facebook have done a long time ago – someone there must think this is good for users.

Unfortunately most of your posts on Facebook will never be seen by your followers and this change by Twitter will have the same effect.

For me the big issue with Twitter doing this is that you really don’t want to respond to a tweet that isn’t totally fresh – speed has been part of the magic of this great platform.

As I mentioned earlier you can shut this ‘show best tweets first‘ feature ‘off by doing the following:

PC/Laptop

  • Click on your ‘settings‘ tab (you will find this under your thumbnail on the top right corner)
  • In the ‘account‘ menu scroll down to the ‘content‘ section and go to the ‘show me the best Tweets first‘ option
  • Unclick this and you are in business!

best tweets first featureMobile device

  • Go to your ‘home‘ page by clicking on the ‘Me‘ button
  • Click on the little ‘wheel‘ symbol next to your thumbnail
  • Click on ‘settings‘ and then click on the ‘timeline‘ option
  • Unclick the ‘show me the best Tweets first‘ button (if you can’t see this option it means you have an old version of the APP and need to update)

I can’t see any good reason for leaving the ‘show me best Tweets first‘ feature on as I don’t trust it so I advise that you do the same. Let me know if you think otherwise.

Happy tweeting!

Greg Canty is a partner of Fuzion

Fuzion offer Social Media Consultancy and Training from our offices in Dublin and Cork, Ireland

 

The “nice” Twitter Tip

May 14, 2016

twitter

What is the right thing to do when someone mentions you or your business/organisation in a complimentary, “nice” manner on Twitter?

Let’s take a simple example:

Well done to @FuzionPRIreland for helping us above and beyond with our product launch” … a nice tweet by a client (it does happen!) that makes us look good in front of their followers and anyone who might spot the tweet.

Take a second before answering and forget about Twitter and think about what you would do in the real world if this happened?

Would you ignore the person who complimented you? Nope!

Would you thank the person who gave you the compliment? Probably

Would you like as many people as possible to know that a client was happy to go “public” with their satisfaction about your service? Probably

Now let’s look at Twitter and the do’s and don’ts in this scenario and consider how the ‘tweeter’ feels in each case.

Don’t ..

Ignore the positive tweet – “I said something nice and Fuzion didn’t even acknowledge me. I’m sorry I tweeted them!

Or

Retweet the positive tweet adding no comment – “Fuzion never acknowledged me but just retweeted the nice thing I said to make themselves look good

(From my experience this is what most people do)

Do …

Thank the person/organisation who tweeted Fuzion by replying to their tweet “thank you so much for the kind words, it’s great to work with great people” – this way you have acknowledged them publicly and now all your followers will see a tweet that had some positive element at its source

And 

Retweet their tweet but this time add a comment that both acknowledges the tweeter but also shows you are not being self serving: “It’s great to work with special people” – this way everyone sees that you are nice but also they get to see the original ‘complimentary‘ tweet

There you go … That’s my “nice” twitter tip!

You can tweet me at @GregCantyFuzion and thank me and see what happens!!

Greg Canty is a partner of Fuzion

Fuzion offer Social Media Consultancy and Training from our offices in Dublin and Cork, Ireland

Acknowledge and Engage with your audience

February 17, 2016

Stephen Donnelly - Social Democrats

Stephen Donnelly of the Social Democrats did really well during the General Election Leaders Debate on RTE this week. He comes across as an articulate, intelligent and impressive individual and his performance was one of the things that many people were talking about after.

He won over some of the audience!

While he is very impressive it is very hard to buy into a manifesto that wants to keep taxation high and let the state use those funds. If I thought the public service was capable of spending this money wisely and efficiently there might be some merit in his arguments but this just isn’t the case.

Also this high personal taxation philosophy is a huge deterrent for human talent to work and live in Ireland. Sorry Stephen – people want to be able to enjoy the spoils of their labour and will move to more favourable regimes such as the UK to make that possible.

However, Stephen did impress..

My other half, Deirdre Waldron said as much on Twitter (I would consider her to have a lot of influential followers) and effectively she gave his performance a big ‘thumbs up‘ publicly. She wasn’t the only one who did this I noticed.

The Golden Opportunity

While this online endorsement is great for Stephen it leaves a huge ‘Opportunity‘ door wide open for him to walk through. Of course it’s up to him and his team to grab this opportunity.

What if he could do something really simple to grab this tangible goodwill and take it to a higher level?

What if he could do something really easy to take this positive feedback and convert it into a supporter or a fan even?

What if he could take a few little seconds and grab a simple chance to show an online audience that he is a really great and very popular guy?

What if he decides to do nothing?

Do does nothing ..

Dee is thinking …hmm, I said something complimentary and it wasn’t even acknowledged. That’s not very nice, I won’t do that again.

That positive impression has wilted a little

He likes the post..

Dee is thinking…hmm, It’s nice to see that he acknowledged the positive thing that I said. He is one of the good guys.

That positive impression has been reinforced and she might even repeat the positive posts about him in the future.

He engages with the post..

This is the ‘Holy Grail‘ of social media and it is the big prize, the gift, the one thing that is waiting there to be easily plucked from the tree.

Stephen tweets back: “thanks a million” or even better “thanks a million Dee, I appreciate the positive feedback” or even better again “thanks a million Dee, our campaign is really connecting with people

Dee is thinking..hmm, this guy is the real deal, he would be a great person to have working for us in Dail Eireann. I’m going to follow him and listen carefully to all of his proposals and arguments and I might take his local candidates more seriously.

Now Stephen has won her over and one vote turns into two and so on..

Why is it not happening?

Maybe this very sharp and intelligent guy who is out there giving it everything, just doesn’t get this simple trick? Maybe he just doesn’t have the time? – I’m sure he doesn’t but he can surely get someone who understands his message intimately enough to assist him with his Twitter account.

These are easy wins for Stephen and so many of the other politicians who have positive momentum. If they are serious about getting each of those precious votes then grab the golden opportunities by jumping in – Acknowledge and Engage.

For the rest of us the argument is exactly the same with our online communications:

  • Acknowledge your nice posts
  • Don’t be afraid to have a conversation
  • Say thank you!

The opportunities are there …grab them!

Greg Canty is a partner of Fuzion

Fuzion offer Social Media Consultancy and Training from our offices in Dublin and Cork, Ireland

 

 

 

 

The Golden Era of Social Media

October 14, 2015

Jack Dorsey - twitter

Will we look back at this time and talk fondly of the ‘golden era’ of social media….?

I write this as we have just heard that Twitter have announced that they are laying off up to 336 people, 8% of their workforce. When the most beneficial of all the social media platforms has reached this point it makes you wonder.

Like every other business they must make money!

Roll forward just 5 years. Will we be saying..

“It was an innocent time when for free we all opened personal accounts on Facebook, we connected with friends, shared and uploaded our pictures. It was pure, we were able to communicate and voice our opinions without interference.

Businesses jumped in and opened accounts for free and publicised their wares.

It was really enjoyable and effective with all of us being able to see content that we wanted to.

Mark Zuckerberg - Facebook

Unfortunately it all changed when it became big business (like every other business they had to make money!) and now it is just like a huge advertising platform, which no one bothers using any more because we stopped seeing the content that we wanted.

And what about Twitter …We had such fun opening accounts for free and following who we wanted and them in turn following us and interacting as much as we wanted.

Eventually they wanted all of our personal details for advertising purposes and business accounts became different to personal accounts.

Of course the ‘free ride‘ had to finish at some point – we were naive to think it could continue the way it was.

Looking back, considering all of the benefits I enjoyed I think I would have been quite happy to pay a subscription instead of seeing it ruined the way it has been.

It’s a pity it’s gone.

Do you remember when LinkedIn was free and you could connect and post content until the cows came home, all for free!

It’s ironic that it’s half as effective now as it was when it was free!

As for Instagram ..we had great fun posting fab photos and interacting and now unfortunately its full of adverts and corporates posting commercial pics that make our skin crawl!

As for things like Foursquare, Google+Snapchat, Pinterest and Periscope …. we used them all for about 6 months and then we got bored.

As for social media taking over from newspapers and traditional media – what were we thinking?

Did we really want a world where no one was paying journalists to investigate, where great writers and columnists could not make a living, so they stopped … Crazy!

It did seem like this would happen for a while because we stupidly thought that we could get everything for free – when did that ever make sense?

Inevitably Apple, Microsoft and Google have mopped up everything online and the lesson that there is no such thing as a ‘free lunch‘ has come true.”

I miss those days and wish I could ‘tweet’ again one last time.

Greg Canty is a partner of Fuzion

Fuzion offer Social Media Consultancy and Training in Dublin and Cork

Twitter – Waste of time or a real Gem?

March 21, 2014

Jack Dorsey - Twitter

Happy Birthday Twitter..

On the 21st March 2006 founder Jack Dorsey sent the very first tweet and eight years on while it is growing in popularity it is still quite the most misunderstood of the popular social media platforms.

When we run our Social Media courses the results are nearly all the same, pretty much everyone is using Facebook at some level and just a very few are using twitter. I would safely guess that a maximum of  20% of social media users are actively using twitter.

Is this failure, is this most people deciding that it is irrelevant, is this most people not understanding how to use Twitter or is it an absolute gem that is yet to be discovered by the mainstream?

At Fuzion we take it really seriously because we see the value of it for us and for our clients but we do understand the difficulty that people have with it. By it’s nature it is looser than the other platforms with pretty much anyone being able to follow anyone, your messages are more public capable of being picked up by anyone searching and then there is the business of hash tags, re-tweeting and #FF, that’s Follow Friday, by the way!

Added to that everything is quite limited, how many characters (you have 15 characters in your twitter “handle”) in your unique identity, how many characters you are allowed in a post, how much information (literally describe yourself in 160 characters) you can include in your bio – it’s just different, different enough to scare users off initially before they get to experience the real magic.

The whole experience is very different and in many ways it is attracting quite a different type of user – often a curious individual who loves getting involved in discussions and who loves giving an opinion! Many of these users seem to leave Facebook behind as they find the Twitter experience more enriching.

This trend of choosing Twitter over Facebook is definitely happening – since Facebook went public two years ago the platform is now being dominated by advertising (any business user must advertise now for their efforts to be effective) and this is definitely accelerating the switch for many users.

In the last year we have seen the interface and some of the functionality improve, we have seen the introduction of user advertising and the numbers using the platform have continued to increase.

I won’t start giving a lesson on how to use twitter but I will share with you my Top 10 reasons why we think you should consider embracing it for you and your business –

1. Branded Chit Chat – on twitter you can choose an identity for yourself and every time you post, your “identity” carries with you, it’s like advertising in a subliminal way @prguru. Guess what service that person provides? Even if you are chatting about the latest Liverpool game your identity travels with you.

Oscar's Selfie2. Viral “ability” – of all the social media platforms twitter is the very best for passing on information. The retweet facility makes this possible. I pass the message to my followers, them to theirs and so on. Uninteresting posts will not be retweeted but interesting ones will be. The recent “selfie” from the Oscars caused quite a stir and reached more twitter users than any other tweet.

3. Innovators and Early AdoptorsSeth Godin in his famous book the Purple Cow talks about a typical product cycle and he stresses the importance of targeting people who love new things. These are the people who love to try new things out and then tell their friends, they are generally naturally curious and are often the ones who are vital for spreading the word – before you know it when enough people have heard about “that” new product it enters the mainstream, where volume starts kicking in.

If you have a new product or service you will find many of these innovators and early adoptors are already using twitter- makes sense if you think about it?

4. Avoiding the CrowdFacebook has the advantage of so many users and it is really powerful as a result. However it is a pretty crowded space with more businesses joining it the whole time competing for people’s attention. The chances are that your competitors are already up and running and competing with you in this space. Twitter on the other hand has not been fully explored to the same degree so you can steal a competitive advantage over your competitors and have more of those prospects to yourself.

5. Search – the search facility on twitter is incredible. You can use it to follow topics, to search on people discussing your business and your industry. We find it invaluable in our work with clients and in a “crisis” situation it is really useful. You can literally measure the temperature of a situation on twitter, which can be really useful if you are dealing with a tricky situation. In the last 12 months alone we have used it many times to assist us in our work with clients.

6. Read all about it! – the problem is that it is now impossible to “Read all about it” . With so many newspapers, magazines, radio and tv channels how is it possible? With twitter by following the correct media profiles on twitter you can create your own customised news feed. Everything from your favourite team (have I mentioned this is Liverpool!) to breaking news.

7. Journalists – Most journalists are using twitter – the search function makes it really useful for them to stay up to date on issues. If you start using it you can quite easily follow journalists who may be interested in your sector and if used correctly you will be able to learn what they are interested in and what they are writing about. Use the platform to try to build a relationship with them and then pitch your stories – make sure you build trust before you start pitching!

8. Audience – if you use twitter proactively we believe you have a good chance of building “followers” or an audience for your message very quickly, much quicker than Facebook. However, it’s up to you how you use these relationships once you gather them.

9. Relationships – we have found that the nature of the conversations is quite different and at times they are more of a “community” type – the conversations can happen between groups of people. As a result you can have quite different relationships with people. Once you are capable of holding your own on an issue or topic you will build a good reputation and also quality relationships with relevant people.

10. Fun – there can be quite a good sense of humour around using Twitter and even though your topics might be heavy you can build good relationships around lighter issues, which can ultimately lead to a listening for your key messages. My key message is don’t take yourself too seriously on twitter, have fun, build trust and build relationships – after that spread your message.

I heard a great quote by someone who attended one of my social media courses in Dublin, when comparing Facebook and Twitter – “Facebook is for interacting with people you were in school with, Twitter is for interacting with people you wish you were in school with!”  – This is a big generalisation but it does capture a little bit of the unique spirit that exists on twitter.

Twitter is a load of rubbish, the stuff people tweet is totally useless.. who cares what people have for breakfast

I often hear this type of argument about using twitter so I will leave you with my closing thoughts ..

Twitter is like a radio station, you tune it in by following who you want – find the channels that you like. If someone is annoying you, don’t follow them, block them, change the channel – you are the controller!

So Jack, thank you for Twitter .. I’d miss you if you weren’t there, Happy Birthday!

Greg Canty is a partner of Fuzion

Fuzion offer Social Media Consultancy and Training in Dublin and Cork

Katy Perry and her Twitter Tips

November 26, 2013

Katy Perry - Twitter Tips

Getting someone to tweet for you is cheesy and desperate” said Katy Perry as she was interviewed on the Red Carpet at the 2103 American Music Awards.

She was asked to comment about her incredible Twitter following, which is just shy of 48 million people.

While she is clearly not like the rest of us mere mortals in terms of popularity online she does have a terrific handle on what works and what doesn’t.

Her off the cuff interview was simple but there was pure gold in what she said:

I have a huge responsibility with so many followers

“No one runs my account for me, I do it myself

“I don’t get my manager or my publicist to tweet for me, it’s always me”

“People want to see the authentic, genuine you

“People want to see your personality and it gives them a chance to see that you have fun

“I never try to sell or promote products but I will share ‘stuff’ that I love

It’s always obvious when someone else is tweeting for them –  it’s cheesy and desperate

It’s best to show people what you love, what you like and things that inspire you

Katy ..thanks for the simple Twitter masterclass!

Greg Canty is a partner of Fuzion

Fuzion with offices in Cork and Dublin in Ireland offer social media training and consultancy services

Thanks for the re-tweet?

October 18, 2013

Pay it forward

Thanks for the RT”  (thats a re-tweet for those unfamiliar with twitter – whereby you share someone’s tweet/post with your followers)

How long would that have taken …. two seconds?

But if you are too busy and have no real interest in interacting with others then what does it matter if you “thank” or not?

You may have saved two seconds but it did cost you:

  • You are viewed as unappreciative by the person who valued you enough to RT you in the first place
  • You may not be re-tweeted again by that person (you will miss out on the visibility with their followers)
  • You miss the opportunity to engage with someone who was interested in your post
  • Someone else will benefit by the re-tweets you used to get

Big social media tip ….say thanks!

PS: ironically you will be the one who benefits most by doing that

Greg Canty is a partner of Fuzion

Fuzion with offices in Cork and Dublin in Ireland offer social media training and consultancy services

A New Generation needs Old Values

August 22, 2013

Eminem - Slane Convert

Once again a social media fuelled incident has hit the headlines as a result of the #Slanegirl photos that bounced around Ireland and beyond from the Slane concert recently where the famous Detroit rapper, “the poet for a New Generation” Eminem was the headline act.

If you missed all the drama a young woman (newspaper reports claim she is 17) and an older guy were caught performing an inappropriate act in quite a public place at the gig. The incident was photographed by a bystander, pushed out on social media and before you could blink (or a hash tag was created) the photo went viral by people retweeting and sharing.

This 17 year old girl and the guy involved must now deal with the pressure of a huge media/public spotlight – too much for any young person to cope with.

At a media conference in the US in 2011 celebrity Arianna Huffington, co-founder of The Huffington Post, said that the popularity of Facebook, Twitter and websites like her online news site indicate that “self-expression has become the new entertainment.

We can see in this scenario how Arianna was right at so many levels.

Once any incident occurs good or bad that has an “Oh My God, guess what I’ve just seen” element to it, you are guaranteed that it will travel like wildfire in our New Generation.

Pretty much all of us are now self publishers and with our own platforms and audiences we are armed with powerful devices that can bring something to life within seconds.

As usual after this incident social media got a huge amount of flack and all sorts of issues have been raised- the experts from the legal professions, the various authorities, organisations and social media were wheeled onto TV and radio shows to give their many and varied opinions.

Both Twitter and Facebook did react and pulled the posts down as soon as it became clear how distasteful the content and the act of sharing and commenting was. Unfortunately the damage was pretty much done at this stage – these pictures are still widely available online.

New GenerationWhat can we do to stop this happening? Can we do anything?

The police are conducting an investigation – is the young man in trouble, what about the person who took the photo and what about those who passed it quickly along the chain on the various social media channels?

Who was to blame and how can they be punished?

We will huff and puff but ultimately very little will happen – it’s virtually impossible to shut down the self publishing machine.

Besides demonstrating once again how hurtful and irresponsible people can be, the Slane incident is very frustrating for a number of reasons:

The Social Media is to blame argument

Social media is powerful and hugely beneficial but it is mostly in the media spotlight when something “bad” has happened.

You never really hear in the media about long lost relatives connecting through twitter, businesses thriving by using the platforms cleverly, people publicising causes and injustices or tricky problems being solved online – it is mostly the negative, controversial stuff that we hear about.

We find ourselves blaming the social media platforms and not the users – twitter, facebook and all the other platforms are only as good or as bad as the people using them.

The platforms do have a big responsibility to respond quickly to sensitive issues and have methods of detecting and dealing with inappropriate content. At least accounts were pulled down on this occasion, which will send a strong message to all users who use social media as a core part of their lives.

The Incident

This sort of misfortunate incident is not unique and has been happening as far back as I can remember but the difference is that now we can share it easily so the impact and consequences are much larger, which brings me to the point of New World Rules.

1. We need to be extra vigilant in our new world and be extra careful with any incident in public

2. Accept that the incident will be recorded as nearly everyone watching anything has a phone capable of taking a good photo or even filming the activity

3. Assume automatically that the photo or footage will be shared on one or more social media platforms complete with descriptions and hash tags instantly and with the capability of identifying the individuals in the picture.

4. Assume if the incident is an “Oh My God, guess what I’ve just seen” then it will be shared online and will quickly spread virally

5. Posting or sharing anything online leaves a digital footprint back to you and more importantly gives an instant impression to others about you as a person, good or bad. This impression tends to stay with you.

We can look to the authorities to legislate for such instances and we can work with the social media platforms to introduce better controls and quicker ways to respond but the real job lies with us, the users.

We, the New Generation need to understand the powerful technology that is at our fingertips and we need to use it responsibly. That simple photo, status update, share or retweet can cause untold damage to someone’s life.

We need to think about our own values and the values we pass onto our children – this applies equally offline and online. There is no difference.

We must take our own personal responsibility – if we see something not right when we are out or online we should react and play our part and instead of saying “Oh My God, guess what I’ve just seen” we should be saying “It’s not right ….stop” and report it immediately.

The sooner we realise that old values need to be applied to our New Generation the better.

Greg Canty is a partner of Fuzion

Fuzion offer Social Media Consultancy and training in Ireland from offices in Cork and Dublin

Celebrity Twitter Etiquette/Power

July 14, 2013

Lucinda Creighton

@LCreighton “well done for standing by your principles – we need more of that and not less in govt. You will be back” 

I don’t know Lucinda Creighton, I don’t have full knowledge of her arguments but I do admire that she stood by her principles on an important, high profile piece of legislation. She didn’t fall in with her political party on a crucial vote and as a result she had to resign.

I sent the above tweet (you can do this once you have her twitter ID, which is easily found by doing a simple search on twitter) just to acknowledge the stand she took – I gave her a public compliment.

A tweet goes a long way ….. or in some cases just an acknowledgement goes an even longer way.

With twitter, when it comes to individual users I guess there are two broadly different types of users:

  • Celebrities and personalties (I would include some politicians in this category) who naturally attract a larger following than they would follow themselves
  • You and me!

You and me are the mere mortals who pick away, follow people and organisations we are interested in and if we want to build a following we need to publish interesting content, we need to be polite, engage in twitter conversations and generally apply a degree of etiquette with our activity.

This might include acknowledging people who have followed you, following people back, thanking people for positive posts and replying to people who have mentioned you in a post.

As part of your “nice guy/gal” routine you might retweet worthy posts and when someone retweets something for you then you thank them.

The actions here tend to be quite reciprocal – if you are good to someone then you tend to get the favour returned (there are always exceptions!)

Celebrity Factor

Stephen FryWhen there is some “celebrity” factor with a twitter user these normal rules do not apply.

This kicks in when this person is popular because of the role they hold (singer, actor, sportsperson, media person or even a politician) – more people will naturally follow them by nature of their “celebrity” factor and as a result popularity (size of following) does not depend on them behaving in the reciprocal way that applies to the rest of us.

A celebrity (using our broad definition) can effectively build a large follower base on twitter without following, interacting or acknowledging anyone.

However there are clever celebrities online (I’m suspecting this reflects their personality) who really get it.

They understand the huge power that they have at their disposal and they know how to utilise it – the good ones will do this naturally with no agenda and as a result they will excel and achieve something most of  the other “celebrities” will waste and over the long run actually do themselves possible reputational damage.

If a celebrity has a huge number of followers who are posting incessantly it is very difficult for them to engage but with smaller numbers of followers they can accelerate their popularity and like-ability by doing a few simple things:

  • Reply to positive posts – “thank you for the kind words” or even “thank you for all the kind words of support I received tonight” . The acknowledgment can be done directly to the individual (this is the best) or a general one – “Guess who came back to me on my post?” you can imagine the person saying to pals when their favourite celebrity replied to them
  • Favourite positive posts – simply click that “favourite” button to acknowledge that the post meant a lot
  • Retweet the positive post – hit that RT button and in a sweep highlight the positive post and deliver a huge acknowledgement to the person who posted it
  • Follow the person –  this is the ultimate compliment to the person who posted positive things
  • Surprise tweet – keep an eye on favourable tweets about you (just do a simple search on your name) and if you have the time thank them or make some comment – this tip is compliments of my son who says it works great with some of the bands he works with

By doing a few simple things the “celebrity” could accelerate their popularity and positive reputation and very easily win a loyal fan for life (most will not do this, which presents an even bigger opportunity for those who do)

Rachel AllenI have noticed online that a few celebrities in particular are quite good.

Rachel Allen @rachelallen1 has been good to come back on a compliment. Brian Kennedy @kennedysinger came back on a positive post after a gig as well as Mundy @mundyirl, Mark Geary @MG212 (better on Facebook) and Richie Egan (Jape)  @richiejape.

All of these by being respectful and clever are high in my estimation.

I have noticed a few that have been quite poor including the fabulous musician Gemma Hayes @gemma_hayes and the Newstalk breakfast team Chris Donoghue @chrisdonoghue and Norah Casey @norahcasey (this is strange as they always make a big deal of their twitter presence).

I listen to their show every morning and instead of giving themselves the opportunity of building their brand loyalty they are undermining it by ignoring listeners who tweet them. I’m sure if they realised the negative effect and the opportunity missed by not being more proactive they would be more responsive.

Lucinda Creighton had a busy day today and we can excuse her but she does have the power to considerably enhance her reputation by replying to the many people who said positive things about her and those who wished her well.

Celebrities …it’s up to you!

You and me….we have no excuse – we have to do the hard work.

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Design firm in Ireland with offices in Cork and Dublin.