Archive for the ‘Networking’ Category

“Don’t worry, I own your problem now”

May 31, 2015

Taking ownership of a problem

We had a really interesting networking session at the recent Business Owners Network event at Dublin Chamber.

This group of business owners meet pretty much every second Friday morning, bright and early from 7:30 am till 9am. The sessions always involve some informal networking over a coffee and normally there is a guest speaker about some topic of interest.

(I would highly recommend it to business owners in Dublin – great for networking, learning, contacts and new business)

At our recent session, which I was privileged to chair we did some formal networking by breaking the room into circles of six people allowing each person a proper chance to share with the others what they do. At the session we also looked for people to share their number one business tip, which was quite interesting and varied.

At the end of the session each group were asked to share their learnings, which again generated some really interesting topics;

  • Nothing beats meeting people face to face
  • Listen to your customer and be open to changing your offer according to what they need
  • By listening to others you always learn something new
  • Cold calling can be quite enjoyable!
  • Don’t be afraid to ask for the business

My big learning from the session was that you should never under estimate the wisdom that experience brings – in every conversation with someone you nearly always learn something new.

I was chatting to one of the attendees, Sean who was passionate about customer service. The gist of the conversation was that customer service has disimproved generally and that there is huge customer frustration in particular with the call centre culture whereby you rarely get the feeling that someone is really ‘on top‘ of your problem.

You know the drill ..you call, you are often in a queue to be heard, you go through a sequence of pressing numbers, then you give your account details and eventually you get a chance to describe what is wrong. From here you can end up being passed from pillar to post, each time repeating your details and the nature of the problem.

In fact when you have an issue you need to put a good half hour aside as the whole process can end up taking that long.

He used a great expression to demonstrate what a great process would look like. You just want the person you speak to first to say: “Don’t worry, I own your problem now” and leave you with an assurance that they will see it through until it is sorted.

Do you own your customer’s problems?

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Ireland

The Power of Compliments

November 21, 2014

Compliments

I was checking my emails just now and I came across a fantastic message from a contact I have on LinkedIn, which cheered me up no end.

The very lovely and very generous Valerie (Ryder) O’Hanlon had picked up on the changes I had made to my LinkedIn profile and left me a message that put a huge skip in my step.

Thank You

Not only did she pay me a compliment, which is always great to receive but she also grabbed my attention by being nice, generous and friendly – in a sweep Valerie has moved to the top of my ‘nice people to deal with online‘ league table!

If we ever have a requirement in the HR Consultancy sector we know who to go to.

Paying a compliment is a really easy thing to do but it can also be  incredible powerful.

If you see something you like, think someone has done something worthwhile, noticed they have just got a promotion then take those 30 seconds to say well done!

Try it ..if you have a compliment to give, don’t hold back

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin

 

 

 

Turning up to do business since 1783

October 12, 2014

Dublin - O'Connell Street

Over 1,600 of us sat down for a fine meal at the Dublin Chamber annual dinner in the Convention Centre and listened to guest speakers Alex Ferguson and our Taoiseach Enda Kenny. It was a great night with lots of friendly business banter just like the banter shared by members since 1783!

In 1783 a group of men (no women at that stage!) came together and founded the Dublin Chamber of Commerce, the first in the country.

Dublin Chamber of Commerce is in fact one of the oldest such organisation in Europe, having been preceded by other collective bodies including the Guild of Merchants, which dated from the mediaeval period, and the Ouzel Galley Society, established at the beginning of the 18th century.

Dublin Chamber’s formation followed a weakening of the merchant guild system which left an opening for bodies which advocated free trade. Much of the focus of the Chamber in its early years was on abolishing impositions and opposing restrictions on export trade.

The creation of Dublin Chamber led to the formation of other chambers of commerce around Ireland, including Waterford (1787), Londonderry (1790), Limerick (1807) and Cork (1814).

Who were the men that founded the Chamber and what were the business issues that motivated them to come together?

Travers Hartley was the first Chamber President and held this position from 1783 until 1788.

On 18 March 1783, 60 year old Travers Hartley chaired the first meeting of the Chamber, shortly after his election. He had been a leading light in the Committee of Merchants since the 1760’s. Being a Presbyterian and dissenter, Travers was very aware of the sectarian nature of business in Dublin at the time.

Travers married Anne Spence on 11 February, 1749, who was described in the newspapers as ‘an agreeable young lady with a £3,000 fortune‘. She died soon after the marriage, and he was married for a second time on 28 March 1752 to Anne Gibton by whom he had one surviving son, James (d.1810), who never married, and five daughters.

His youngest daughter Anne married Addison Hone, the youngest brother of Alderman Nathaniel Hone, a future President of Dublin Chamber – keep it in the family!

For some reason there seems to be a gap of eight years between Travers Hartley and the next President John Duncan in 1805 and in the next 2 years there were six different Presidents, whatever was going on.

George Francis Carleton, a director of ‘The Commercial Insurance Company’  was President in 1807 . He was also one of the Common Councilmen of the Guild of Merchants in Dublin from 1824 till 1830, as was George Simpson Carleton who was the nephew of George Francis Carleton, all living on Eustace Street in Dublin. Keeping it in the family once again!

72 year old Joshua Pim (1748-1822), a Dublin Quaker, whose family came from Westmeath, became President in 1820. He became a general merchant in Dublin with a business premises at 16 Usher’s Island, and resided in the adjoining house, 15 Usher’s Island, later famous as the setting for James Joyce’s short story ‘The Dead‘.

His career before this appointment makes interesting reading as we see the other organisations of significance in Dublin at the time.

He was elected a member of the RDS Dublin Society on 31 January 1782 and, appointed to the Society’s museum sub-committee 21 August 1800, and to the committee of trade on 23 February 1809.

He was elected a member of the Ouzel Galley Society in 1776 and was a founder member of Dublin Chamber of Commerce in 1783. He largely controlled the bay wool business in the Dublin area and was a proprietor of the Commercial Insurance Company, established in 1799 with a capital of £100,000 to transact fire, marine, and life insurance. That was a colossal amount of money at the time.

In 1816 he acquired the Greenmount Mill in Harold’s Cross to process raw cotton imported from New York.

The early Presidents were prominent businessmen who all seemed to be living in Dublin city centre.

1914

One hundred years ago business in Ireland had war issues to deal with and Chamber President Richard K. Gamble with an address of 51 Fitzwilliam Square (just up the road from our office!) was going to be busy.

When the Dublin Chamber of Commerce met in September 1914, the President, Richard K. Gamble, impressed upon those gathered the need for employers to encourage and facilitate the enlistment of their workforce.

It was stressed that employers should keep workers’ jobs open on their return from war and explain to them that the uncertainty of trade during the conflict meant that they could not be assured that they could retain their jobs if they stayed.

Richard K. Gamble paid the ultimate price when one year later his 22 year son Richard with a rank of  Second Lieutenant with the Kings Liverpool Regiment, 7th Battalion was killed in battle in France.

Since its foundation in 1783, Dublin Chamber of Commerce has sought to bring business people together to share ideas, to form a single voice for the local business community and to ultimately connect and grow business.

While business has changed a lot since the days of  Travers Hartley and Richard K. Gamble many things are the very same. While we are not exactly the wealthy business owners and merchants of industry like our founders and those who followed in their footsteps we still turn up with the objective of doing business and making a crust!

Well done to Dublin Chamber of Commerce and all the other Chambers for giving us places to meet, to debate, to discuss and to do business with a collective voice and of course to eat drink and be merry!

Greg Canty is a partner of Fuzion

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork