Archive for the ‘Tourism’ Category

Cashel Palace Hotel and the €15 Tea and Scone!

March 30, 2022

What are we seriously like when a printed receipt from a disgruntled customer makes the news in our national newspapers?!!

The outraged Ciara who was charged €45 and 10% gratuity for her and her two guests for their tea/coffee and scones, politely shared her receipt online and boom, outrage and national news.

Let’s pull back from this outrage for half a second and calm our “outrage” jets.

The Cashel Palace Hotel is a brand new five star hotel that has just opened after huge investment, the amount of money that most of us can only dream about. The owners had a vision and brought this fantastic property to life in the best possible way and part of this is delivering five star service to guests which does not come cheap.

This special property has most people talking in a very positive, admiring way and have no doubt it will bring business to the area, the type of clientele from Ireland and overseas who want special experiences.

If we want to sit and relax in a brand new five star property and enjoy five star linen service with the best of coffee and tea, fresh home made scones with jam, butter and cream, then this will come with a price that must cover all of that and yes, make a profit for the business!!

While €45 plus 10% gratuity (I do hate that automatic add on) is a lot of money but it is probably necessary to cover someone occupying a much in demand table for as much time as they choose.

Ciara won’t be back anytime soon but many will.

The Cashel Palace Hotel isn’t where any of us will go everyday for our scone and coffee and a chat but on that special occasion we will dress up, make it a very special occasion and enjoy the food and surroundings and pay that premium price, because sometimes you do get what you pay for.

While Starbucks will charge you the bones of €8 for the same, you know and I know that it isn’t the same because it’s not just about the scone!

So, maybe instead of outrage, let’s congratulate Adriaan Bartels, his team and the vision of the owners for being brave and creating such a special place for all of us to enjoy on those very special occasions.

Greg

Greg Canty 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR, Graphic Design and Digital Marketing services from our offices in Dublin and Cork, Ireland

St. Patrick’s Day and looking in the Covid rear view mirror

March 18, 2021

So, the ISAG (Independent Scientific Advocacy Group) last December were advocating for an approach (mostly known as Zero Covid), that they said would have us out of lockdown and enjoying some return to freedom on St. Patrick’s Day.

They were talking about a similar approach to how New Zealand had dealt with Covid, whereby we could potentially be enjoying a mask free life in our country, meeting friends, eating in restaurants, drinking in pubs, celebrating our special national day and most importantly getting “Back to Normal”.

I myself was a big advocate for the approach they were taking, as I believed it made total sense and was the only way for us to get out of our grave situation with minimum loss of life, health, jobs, damage to the economy and mental health.

I went as far as blogging about it, tweeting about it and even giving their team some pro-bono strategic guidance about their communications – we even did some design work to help simplify their messaging. I am not involved now, but I do support what they are doing.

Note: I was quiet surprised at the abuse I took in some quarters for supporting that approach and was even targeted by the “brilliant” Gript crew (…very strange). The “we are all in this together” horse bolted in April 2020 and still hasn’t come back!

On one hand we can now throw our eyes up to heaven and say the ISAG crew were talking rubbish and isn’t where we are right now proof that they were totally wrong

OR ..we can now look back and say they were spot on all along, and if only we had done what they said then, we would be in a pub with a creamy pint of Murphy’s toasting our national day and the end to the hardship we have all endured at varying levels.

So…were they right or were they wrong?

Let’s take a look..

What they were advocating for was:

  • An aggressive suppression of the virus by going into a sharp, decisive lockdown
  • Quarantining all visitors to the country for two weeks to ensure those entering were not introducing even more Covid and possible new variants
  • Some cooperation with Northern Ireland (who were in a worse mess at the time) about people moving between jurisdictions
  • An effective contact tracing regime to focus in on any cases that happen
  • A sensible opening up of the country on a county by county basis

While all of this initial effort seemed very extreme, a sacrifice by the population for two months or so could have us in a much better, enjoyable place for 2021 while we all waited for vaccines.

Initially many of the usual suspects argued that this “Zero Covid” crew were a bit nuts and what was being suggested just wasn’t possible here – as I said I took a small amount of that abuse for my small part in advocating for the approach.

When we look at what has happened since then until this St. Patrick’s Day (our supposed “freedom” day):

  • We came out of the October/November lockdown when there were still too many cases in the community (we stupidly allowed schools to stay open despite outbreaks)
  • We never controlled international travel or the border with the North
  • Christmas shopping and entertaining kicked in
  • The UK variant came to Ireland with all of the thousands of people returning home for Christmas and….

BOOM !!!

We had an explosion of Covid with an incredible amount of cases and the inevitable deaths that followed.

Suddenly that aggressive and inevitable lockdown was needed and there was no issue with the general public, we knew it was necessary and with that more and more people were seeing the sense that the ISAG crew were advocating for, except instead of a “hill” of Covid cases in the community that we needed to suppress it was suddenly a colossal “mountain”.

OK, we could still do what the ISAG were suggesting, but the scale of the problem meant the St. Patrick’s Day target was now unrealistic, but instead a few weeks later if we did the right thing.

What did we actually do?

  • We took the tough lockdown on the chin, including home schooling (sensible and necessary) – the only exception is that the lockdown period needed to be longer (how long will it be?)
  • And…a token effort to restrict “unnecessary” travel (as we know there are still thousands travelling each week unnecessarily)
  • And….despite the talk about hotel quarantining we still haven’t managed to put an arrangement in place
  • And….schools will return and the community spread will kick off again
  • And….we are stumbling through a vaccination programme (my 85 year old mum will receive her 2nd vaccination next Saturday , my 47 year old brother in New Jersey received his two weeks ago!)

The most significant problem since December is that the flights kept coming with all sorts of visitors from everywhere including new Covid variants from Brazil and other places.

A simple question may be asked: how bloody stupid are we in this country?

Basically, we can’t go beyond 5kms in Ireland, but you can go to Lanzarote!

As far back as last summer Ireland has been “so good” at putting restrictions on it’s citizens, but for some stupid reasons that I will never fathom we have to leave the back door open, which leaves us on this St. Patrick’s Day, not free but looking into a fog of uncertainty with no plan, a shambles of a vaccination rollout and staring down the barrel of a 2021 and even more hardship and economic devastation.

As well as the high number of deaths and sickness since December, the other very serious problem now is that people have lost patience and lost faith and compounded by extremely poor communications a very depressed country is ready to explode.

So, a big salute to the dedicated ISAG crew who persisted with their very simple, spot on approach that could have had us raising our glasses together in our favourite watering holes.

You were right, all along and for whatever political reasons those in power did not do the “5%” that would have us out of this mess.

Greg Canty 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR, Graphic Design and Digital Marketing services from our offices in Dublin and Cork, Ireland

When will we be back to normal?

December 20, 2020
closed because of Covid

I’m been really feeling down all day having made a decision to cancel two different restaurant bookings that we had made with friends because of the rising Covid case numbers and the fact that mum is coming for dinner on St.Stephen’s Day.

Yes, it’s the right thing to do..

It’s more than frustrating as since the 6 week lockdown period we managed to get out just once and now it looks like we are heading into another lockdown at the start of the new year.

I know Ireland is in relatively good shape and I am very lucky and yes, “boo hoo” to me with having to cancel a restaurant booking!! Others have had REAL hardship this year and some haven’t seen family in a long time – it’s been tough.

I’m feeling down because we are missing out on friends, I’m down for the restaurants that have to take cancellations on the chin and the crap year they have had, I’m down for the pubs and the entertainment industry that were wiped out this year, I’m down for those who are sick because of Covid and what about those who have sadly passed this year because of the disease.

More than being down, I’m feeling really angry that the “6 week sacrifice” that we all made and in particular the many businesses that were forced to shut again was fairly worthless because of some poor decision making that left us with high case numbers at the end of that period.

We ignored the opportunity to extend the school’s midterm break at the beginning of lockdown and even when schools had reported cases there was some strange determination to ignore it – this got so ludicrous that some schools with an “outbreak” that wanted to close were instructed to stay open!!

We had takeaway pints being allowed throughout the 6 weeks – what level of stupidity was this?

And as for people coming into the country ..

Instead of being down I think we now need to start getting angry because this could and should have been avoided.

Tony Holohan (Chief Medical Officer in Ireland) and co are blue in the face from telling us all to be careful, wash hands, avoid travelling, stop visiting, reduce contacts, but I swear to god …

..we’ll do all of that, but that must come hand in hand with doing the other sensible things as well

If you have half an hour please listen to Dr. Niall Conroy, Consultant in Public Medicine in Queensland, talking to Eamon Dunphy on his wonderful podcast about how the combination of strong leadership and listening to the doctors suppressed Covid-19 across Australia.

At that time (in September) he suggested that if Ireland did the right things we could be celebrating with friends and family on Christmas day. We didn’t – instead we did a one legged lockdown that has us practically back to square one within a fortnight.

As I said, I’m angry..

In my view the only way to avoid us being in this perpetual yo yo situation until late next year is to do something different, the proven things that have worked in other countries such as Australia, New Zealand, Taiwan, South Korea and even a place such as the Isle of Man.

The very clever people from the Independent Scientific Advocacy Group (ISAG) have carefully laid out a plan to get us “Back To Normal” for St.Patrick’s Day , which is a real solution to this crisis.

It is sensible, it will protect the health of everyone pre vaccine, it will save lives, it will start to restore mental health issues, it will have all of our businesses operating to their maximum potential under the circumstances, it will save the country a fortune and it will have our health service making up ground on all the other medical procedures that have been delayed.

Click here to read more – it will require a final lockdown (unfortunately we are there again), but then a real strategy to get us “Back To Normal” that works with some basic other things that will shut the back door as well as the front door and provide a real path to normality…

  1. Proper Suppression
  2. Travel Quarantine
  3. Northern Ireland cooperation
  4. Effective Test and Trace
  5. Region by Region approach
  6. Support for those isolated
  7. International Cooperation (that’s one I have added – we can open up with other countries who take the same approach)

Let’s make sure that most of 2021 isn’t as bad as 2020 – we know what to do.

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

Zero Covid and the “Future Green List”

October 5, 2020

New Zealand lockdown

This is not working, this is not living and we shouldn’t accept any plan that doesn’t have us working towards a return to our normal lives – shopping without masks, having people to dinner from more than one household, having parties, going to gigs and the theatre… looking at others without judgement 24/7.

We need to go for Zero Covid just like they have managed it in New Zealand, but this can only happen if we do everything to starve the virus and ONLY do this if we have international cooperation with other countries that wish to be part of a “Future Green List“.

But it’s easy for them in New Zealand….they are different.” (Really?)

I hate when I hear people saying this is not possible “because of politics“.

When we think it’s not possible this is the first problem, because it is absolutely possible.

Which country in the world is sailing through this pandemic without people living in fear, getting sick, dying and their economies in free-fall?

We all have something in common, don’t we? – The prize for getting this right is big, it is GIGANTIC.

Background:

Please listen to some excellent podcasts hosted by Eamon Dunphy, The Stand with various guests who give some valuable perspectives to support this argument/approach: 

Dr. Niall Conroy, Consultant in Public Medicine in Queensland, talks to Eamon about how the combination of strong leadership and listening to the doctors suppressed Covid-19 across Australia.

Prof. Gerry Killeen, Chair of Applied Pathogen Ecology in UCC – Unless We Abandon Our Defeatist Strategy We’re Looking at 35,000 Deaths

Tomás Ryan, Associate Professor in the School of Biochemistry and Immunology and Trinity College Institute of Neuroscience – Get Real or Get Ready for a Terrible Winter

So…how do we do this?

  • We find out which countries want to be Covid free and want to restore normal life and their economies again – anyone interested?

Some strong common sense leadership is required for this part!

  • Then we agree a ‘Future Green List’ and put a target date for this to happen.
  • Let’s say 25th December, Christmas Day is the goal and at that point the objective is that countries in this ‘Future Green List’ are 100% back to normal: YEP – 100% BACK TO NORMAL!

Imagine living normally and being able to travel freely between these countries and doing all the things that we are dangerously close to forgetting?

For some stupid reason that idea seems preposterous right now, the most ridiculous, rubbish thinking by a mad man….right? It isn’t, listen to podcast with Dr. Niall Conroy, about a place with a population larger than Ireland. 

  • Once we agree who is in that ‘Future Green List’ each country closes their borders except for essential travel and a proper 14 day quarantine programme is put in place for other travellers.
  • Then each country goes about doing the hard yards to bring us to Zero Covid and try desperately to get everyone back to a “We are in this together” place, which has long since disappeared.

The 25th December, Christmas day, seeing friends and family normally might be a great motivator?

If we believe in the goal and witness the progress, people will hopefully stay the course.

I’ll gladly take that, if it is leading us towards a tangible worthwhile goal that we can all believe in, which certainly is nothing like where we are now, society is choking as we drift rudderless towards nowhere.

  • When Ireland hits Zero Covid we maintain our borders and start living again, fully living (not this current version)
  • When Spain hits Zero Covid we can open our borders to Spain and vice versa.
  • When the UK hits their Zero Covid we open to them and so on and so on

The countries outside the Green List will work hard to be on the list and will know how to get there from those who have got there – New Zealand have shown us what is possible.

If there are (inevitable) bumps along the way, just like in New Zealand you hunt them down and stamp them out just like they have done.

Are we in?

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

 

Just a Drop of a West Cork Story ..

September 3, 2020

Old Head KInsale

We were in the car all five of us on a Saturday morning, the last one of August, the last one of summer (I know it’s autumn, but I always consider August to be part of summer) taking a trip around West Cork.

The five of us was Dee and I, the two dogs Honey and Bert who have started to enjoy our summer excursions and Ayla, from New Zealand, my son’s girlfriend (he’s busy filming for Failte Ireland at the moment).

From a chat we had a few nights earlier we reckoned she hadn’t really experienced that wonderful part of Ireland, so this plan was hatched.

As usual, we totally underestimated the amount of time it would take to explore but we did manage to take in the Old Head of Kinsale and then a scenic coastal drive that included Harbour View beach, Timoleague, Courtmacsherry and Clonakilty via Ring.

The sun was shining and Clonakilty town was buzzing and we strolled through the town with our two four legged buddies, enviously looking at the patrons enjoying the selection of cafes and restaurants that were calling to us.

Eventually, the pangs of hunger and the gentle waft of a chipper called to us and we grabbed two bags of “proper” chips with some mouth watering, juicy, succulent chicken goujons from an immaculate place called the ‘Chunky Chip‘ and enjoyed those sitting on the grass on the green near Emmet Square.

Emmet Square, Clonakilty

Walking off those chips was a must so we headed on to Red Strand and then onto Long Strand at Owenahincha and went for a fabulous walk meandering through the sand dunes that go on forever and then onto the beach.

Owenincha

The dogs enjoyed the water, but did realise it wasn’t for drinking and we managed to sit for a few moments to enjoy a glass of white wine (Dee is always prepared!) looking out at the ocean, taking in all of it’s beauty and bidding farewell to this very strange summer.

Driving back home (there was a Liverpool match to get back for..) we were chatting about all sorts of everything including “wouldn’t it be great to live near the sea” which seemed to be the recurring topic of the day.

Throughout the journey we had the music playing with a mix of all our tastes along with the selection that the Spotify algorithm throws you and before we knew it we were listing to a fantastic song by one of my favourite bands, The 4 of Us, called “Just A Drop“.

I was able to tell Ayla and Dee (and the two dogs!) the story of the song, which not only brought it to life but it also gave them an insight into the character of the band and something that they could carry with them and tell others.

The reason I knew the story was because they told it to me via email.

Every week during “lockdown” the band have been sending an email featuring a different song, whereby they tell the story behind the song and they leave you with the gift of a free download.

This is the fantastic story behind the song in their own words:

Just A Drop. The story behind the song…

Dad was a big Johnny Cash fan and suggested, on more than one occasion, that our songs could benefit from a bit of the boom-chicka-boom rhythm that characterised Cash’s early recordings.

We eventually took up his suggestion, writing Just A Drop, for the Sugar Island album, as a tribute to him and his love for the Man in Black.

Before we recorded it, we headed home to Newry to play it for him.

“You are finally going to love a 4 Of Us song,” we told him.

To make sure he was in a suitably receptive mood, we bought some insurance – a bottle of his favourite whiskey.

He sipped a glass of it, relaxing in his favourite armchair as we played him the song.

Three minutes later, we waited to hear his opinion. He paused.

Then he looked up at us and said just two words:

“More whiskey.”

We insisted on playing it to him again, assuring him that sometimes it takes a while for a song to grow on you.

After three more performances – and three more whiskeys – he started getting into it.

So, if you don’t think our performance in the video below sounds anything like Johnny Cash, we understand.

But can we recommend that you combine it with a glass or two of Black Bush?

Brendan and Declan ❤

(you can watch the song on YouTube at the bottom of this post)

It’s such a very clever thing to do.

At a time when they can’t do gigs, they are still talking to us and what’s more, they are building a special bond and a connection that brings us closer to them and one that works when it comes to selling their music and their gigs.

It was nice to get an unexpected lesson in marketing from an unexpected source..

Are you taking the time to tell your interesting story?

Greg

Greg Canty is a Partner of Fuzion Communications, a full service PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

Will cities survive the coronavirus?

May 20, 2020

Will cities survive the coronavirus?” was the headline that I read in a section of the New York Times called ‘Debatable‘, written by Spencer Bokat-Lindell.

In the article it mentioned that: “nearly 40 percent of adults living in cities have begun to consider moving to less populated areas because of the outbreak”

It went on to specifically mention how in some of the main cities in the U.S. that populations had already decreased, mainly due to lack of affordable accommodation, pre-Covid (New York, LA and Chicago were mentioned).

While the headline about the “demise of cities” might scare everyone and cast a dark cloud over city living, maybe it should be viewed in a positive light?

We should be living or commuting to our cities because we choose to or because it is absolutely necessary for our work or study – we shouldn’t be living or commuting to our cities to complete tasks that could just as easily be done anywhere else.

Is this the time for us to decompress our cities, allow them to breathe again, and allow us to really enjoy them, living and visiting, not because we have to, but because we choose to?

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

 

 

Taking away the fear and Positive PR the KLM way

March 12, 2020

KLM Airlines - Coronavirus

I just received a very clever piece of personalised email correspondence from the President and CEO of KLM Royal Dutch Airlines, Pieter Elbers, which was designed to reassure anyone contemplating a flight with them that they are to be trusted during these worrying Coronavirus times.

It was really clever for a number of reasons..

It was Personalised

The email used my name…us customers love that!!

Really understanding the Customers Frame of Mind

The email understood my frame of mind perfectly and took me through a thought process step by step addressing my concerns and “What Ifs”.

The story in my head is that getting on a plane in a confined space with other people at the moment is one of very worst possible things that you could do. How can planes be cleaned between flights efficiently, what about all the places that a person will touch on the plane and what about the air circulation?

As a frequent traveler with KLM, you trust us to not only take you where you need to go, but to do so safely, comfortably and responsibly. Today, as the world comes to terms with an unprecedented health scare in COVID-19 (Corona virus), these values are more important to us than ever

His email addressed my fear and it reassured me step by step what they are doing at KLM to make sure that it is a safe environment.

He spoke about Safety and Hygiene procedures in very specific detail

  • Thorough cleaning and disinfecting before each departure itemising
    • Cleaning of galleys, carpets and toilets
    • Cleaning of tray tables, armrests, headrests and seatbelt buckles
  • Continuous cleaning by cabin crew in the air
  • Cabin air is continually refreshed with outside air
  • Using hospital-grade HEPA filters that are 99.99% effective in preventing airborne bacterial and viral organisms such as COVID-19
  • All flights have special Corona-kits and the team are trained in containment measures
  • Hygiene extends to catering, ingredients are fresh and locally sourced, strict guidelines to preparation

There was a link in the email to a video, which provided more information about hygiene at the airline.

While I was reading this impressive list of hygiene steps I was thinking of course that KLM would say this because they are protecting their interests and spinning the risks in their favour.

This was addressed:

“I fully understand the hesitation many people feel at the moment when deciding whether to book a flight or not. But you can feel secure in the knowledge that KLM has taken every precaution necessary to protect your health and the health of your loved ones.

In this emotional time, you can be assured that we are guided and consistently act by fact-based, circumstance-driven decision making. On a daily basis, we work closely with the top experts at the World Health Organization and Rijksinstituut voor Volksgezondheid en Milieu (RIVM) in the Netherlands”

Beyond the Airline

And what about the other things that can go wrong about a journey that might have you unable to take the flight?

I also understand that your concern may not be about your journey with KLM, but about the many unknowns about the situation on the ground at your destination. That’s why you can book your KLM flight with the confidence of being able to change your booking without a change fee

It’s not exactly a refund but ..

Practical Information

The email provided practical information and demonstrated the professionalism of the airline

“We are in constant touch with all the relevant authorities to adjust our network as required. This means that we can immediately respond when new travel restrictions are announced. For the latest information on flight status, please visit our travel advisory page or use the KLM app and let us keep you posted 24/7 with push messages

Proud History and Customer Service Ethos

The email went on to highlight the history of the airline, the number of employees and the customer care ethos

“In 100 years of operations, KLM has faced many challenges and always emerged stronger. We were able to do so because we put you, our customer, at the heart of our operation. With that commitment in mind, I am confident that we will overcome this challenging time as well. As you know 33.000 KLM staff will go further to recognize your concerns and take care of you.”

We always preach to our clients that in their communications that they should weave in their ‘Key Messages’ – this was done here in a very clever, natural way.

Trust, Care, History, Customer Focus, Scale …. many boxes ticked!

Tone and Language 

All of the language used was appropriate, non-corporate and very down to earth and the tone was caring and inclusive, which was sealed in the email sign off

“Thank you for choosing KLM, and safe travels”

A Great Excuse to Communicate with Potential Customers!!

The most clever aspect of all with this email correspondence is that the Coronavirus, despite the horrible scenario, gave KLM a reason to reach out to all of their customers and remind them about their brand and prompt them to possibly think about them when booking flights in the future when things are hopefully back to normal.

It was a really long time since I flew KLM (I’m not sure what the GDPR police would be saying about this!!) but they have made me think about them in a really positive light which brings me to my very last point.

This is Positive PR

KLM have taken the opportunity (in awful circumstances) in a really nice, caring and soft way to reach out and tell a lot of people just how great they are!!

I’ve just told you about them..

So, a huge well done to KLM and their team for a really clever and well timed piece of correspondence that reminds us all about the power of great communications!

Can you do something similar with your customers today?

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

 

 

The gal in Girona and how we are all connected

October 10, 2019

Girona

We were standing outside the tourist office in the beautiful city of Girona in Spain and taking in the stunning old buildings while figuring out our route for the day – a walk through the city  alongside the river, a visit to two of the famous cathedrals, exploring the Jewish quarter and then a climb to the wall walk, which towers high above providing stunning views and runs for at least a mile and then maybe lunch!

While we stood figuring out the route I noticed a woman in a green and white dress with blue shoes and an unusual light green heel.

Aren’t her shoes unusual” I commented to Dee. I got a strange look!

We went about our stroll, taking in the stunning architecture of the shops that ran along the river, we explored the few bridges, popped over to Independence Square and then went to the first Cathedral.

There she was our lady with the blue and green shoes, standing ahead of us in the queue and she asked for the headset with the tour in Russian.

Her hair was tied up nicely, she wore a gold watch and some discreet jewellery.

We collected our headsets and they took us from station of interest to station of interest, each with a sequential number in your headset that told you all about that part of the church.

Our Russian friend was one stop ahead of us as we went from station to station.

At stop number 10 we were overdosing on too much historical information and we just wandered on until we completed the visit and went on our journey to the main cathedral in the city.

The location for this was stunning, at the beginning of the Jewish quarter, a huge imposing building towering over the city. We climbed the steps to the cathedral, grabbed our headsets and started the 1,2,3,4 sequence of each historic spot within. There was our Russian friend again with the unusual shoes.

Judging from the guests in our hotel many Russians seem to come here on holidays.

The fantastic hotel where we were staying near Lloret de Mar, the Santa Maria, seemed to have many while we were there including a group of women, who were definitely enjoying themselves by the pool, at the bar and at breakfast – the Cava was flowing on the one morning when a ferocious storm spent the day visiting.

After all, what else could you do?!

Was our Russian friend alone I wondered?

If I was alone, would I go visiting cathedrals or even come on a holiday like this by myself? It must be difficult for anyone who is alone I pondered.

We hit fast forward, exited the cathedral and wandered through the Jewish quarter, passing the beautiful, unusual shops, restaurants and buildings and then we made our way up, up, up to the beginning of the famous wall.

Climbing those steps was tough in the heat, when in particular en route we had to pass a few restaurants with people enjoying paella and cold drinks!

Girona

The wall towered over the city and it snaked it’s way parallel to the river on the opposite side of the city centre. We walked and walked and eventually came to the end of the wall and back where our day started near the tourist office.

With the knowledge we now had of the city we made our way to the Jewish quarter and settled on a beautiful old restaurant and sat outside to enjoy the food and the brilliant pastime of some people watching.

The menu carrying salesman at the front of the restaurant carefully moved in when anyone showed interest in the menu. All dishes were for two, and we settled on a walnut, blue cheese and apple salad for €16, which included two glasses of Cava. The dish was huge as well as being delicious and we just had to order ‘Dos copas du vino blanco‘ to complete the course!

The people watching was as enjoyable as the meal as all sorts of unusual people, young and old passed by … holidays are just great!

Our Russian friend came into my mind as I thought about the ‘meals for two menu‘ at the restaurant.

As I sat there I asked Dee “would you come to a place like this on your own”?

No sooner as the words came out of my mouth, our Russian friend with the blue shoes and the lime green heels walked by.

How is it that the second we think about someone, they appear?

I swear, there are no coincidences, we are all truly connected, even with Russian women in Girona!

There would be no need for dinner after that feast so we bought a baguette and some cheese on the way back to the car to eat later on the balcony of the hotel.

That was a good day ..

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR, Graphic Design and Digital Marketing agency with offices in Dublin and Cork, Ireland

Orange Pride?

August 11, 2019

Orange Parade

When I received an invitation from Niall Gibbons, Chief Executive of Tourism Ireland and President of Dublin Chamber to attend a very small gathering in Belfast to observe the Orange Parade on the 12th July, I must admit I was quiet surprised.

This initiative is something that Niall has been working on for a number of years to build bridges and trust across communities.

After some consideration and diary juggling, I decided to make the trip, mainly out of curiosity and to get a deeper understanding of the political climate in the North.

I was warned by many to be extremely careful where I drove, where I parked the car and not to wander out of the hotel alone for any reason. 

I must admit to feeling some trepidation as I drove into Belfast on the afternoon of the 11th watching the many Northern reg cars going in the opposite direction.

My Google Maps took me safely to the door of the newest hotel in Belfast, the superb Grand Central and I chose the valet parking to avoid any risk of going down a wrong street!

On the evening of the 11th there was a mini gathering in the breathtaking Observatory Bar at the top of the hotel, which was a spectacular location to look over the city and the various bonfires that could be seen in different parts.

The gathering included our small group, representatives from Northern Ireland Chamber of Commerce, some tourism officials as well as Rev. Meryn Gibson, Grand Secretary of the Orange Order and some business people from the city.

As we enjoyed the wine and tasty treats we watched as the crowds started to gather close by, at a site where they were getting ready to set their bonfire alight at midnight.

It was a very strange and uneasy feeling watching the huge structure, higher than a house, with our Irish flag on top and an election poster for a female Sinn Fein candidate tied onto it… I understood why people left the North for these few days.

One of the group who lived in Belfast left the function briefly with her niece to observe the bonfire from the street and I asked if could I tag along … I did ask if it was safe first !!

The scene around the bonfire was strange with couples, families, friends and a random but large assortment of people of all ages all with their smartphones ready to capture the moment when the fire was lit. 

For some it was a mini party and they had their bottles of beer and cider on the go.

I felt more than a little strange witnessing what was going on and I was careful not to engage with anyone as the Cork accent might just be difficult to disguise!

Eventually the bonfire was lit and in no time at all the fire was raging, smoke bellowing into the sky and a strong blast of heat made it to us , even though we were across the street.

There was some cheering when the bonfire was lit and a small group started to chant something that I couldn’t make out – while everyone was busy capturing the “moment” on their smartphones. I really didn’t get a sense of huge celebration from the onlookers and I wondered was there a degree of discomfort with them as well, watching a flag burning that represented their neighbours and the poster of a female politician?

We returned to the hotel with our thoughts, had a nightcap and headed to bed.

The following morning there was a breakfast reception at the hotel with some of the leaders from the different Orange Lodges.

Before we sat down for breakfast there was lots of chit chat as the various people arrived in our private room at the hotel. It was clear already that this was a very special day for the ‘Orange Order’ community as they started to give us insights into their day of marching. Some were from Belfast and others had travelled from places as far away as Scotland and they spoke with pride about what this day meant to them.

Needless to say they were all turned out immaculately for this special day.

Finally the group sat down for breakfast and we had a chance to chat in more depth with those sitting either side of us.

I was sitting next to a very nice gentleman called William Hughes, The Deputy County Grand Master of the Belfast Grand Orange Lodge.

I shared with him my lack of knowledge about the day and the warnings that people had given me about a visit to Belfast.

He used some of the promotional material on the table for the “Twelfth” to describe the day to me, what it meant to the Orange Order and what collectively they were trying to achieve with the day.

There was a square beer mat with the campaign key message “Its about the Battle, not the Bottle”.

Basically, it’s about the significance of the Battle of the Boyne and the celebration of this and not a day for getting drunk! 

On the other side of the beer mat there was an image of people standing at a bonfire with the words “Heritage, Respect, Remembrance, Tradition and Culture”.

The overriding idea is that this is an ‘OrangeFest’ for everyone to enjoy and instead of it being an occasion that would make people avoid the North, it should be the opposite, an attraction that people would want to experience and enjoy.

He explained to me how the Orange Order and the Orange Lodges worked, how they are rooted in religion and good living and how they are an important part of people’s identities and lives.

He did explain that from time to time they clash with the church, as the view is that if they really are upholding the values of their religion then they should be attending church regularly, which is not the case.

It did strike me that they were a very close knit community and that there was a huge tradition around the Lodges that passed from generation to generation and the Orange Parades were the ultimate expression and celebration of this.

I asked about the significance of the bonfires and I was given lots of rational explanations about a guiding light, about warmth and a sign of life. I shared my extreme discomfort about the Irish flag and the election posters as part of the fire and expressed the view that this seriously clashed with how the Orange celebrations had been explained to me by him and that it felt quite disturbing to witness.

His response to me was that this was very unfortunate, definitely not in the spirit of the occasion and it was effectively the work of some hooligans.

While I was glad to hear this explanation, I rationalised it by comparing it to hooligans at soccer matches who can chant and do stupid things and give all fans a bad reputation.

However, it did niggle at me that if the bonfires were so significant and a key symbol to mark this time of the year, then there should have been a huge effort to remove these emotive symbols from the bonfires. Where there is a strong will, there is a way?

Of course the TV crews picked up on these symbols as part of their coverage of the occasion, which sends a poor message to everyone, possibly confirming what many people have in their heads about this society and the unease in the North.

As part of the format of the breakfast everyone present introduced themselves and said a few words. Everyone was made feel very welcome and without doubt the hands of friendship were offered openly.

When it came to my turn I explained how much my opinion had shifted as a result of the experience and I thanked them for their hospitality.

Orange parade

Outside our window along the route we could see people gathering, getting in position for the few hours of marches. These people were organised, with their fold up chairs, their British flags and their refreshments.

As time passed by, the Orange Lodge members were starting to get anxious as they were checking their watches as they all had to be ready to take their position and march with their Lodge.

Our new Orange friends put on their sashes, there was a presentation, photographs and very brief speeches and they headed off to join their respective Lodges.

I took my beer mat and the souvenir programme as momentos of the occasion and to study them in detail later.

We left the wonderful Central Hotel and we were led down the road to a spot which was deemed good for observing the marches.

The walk towards our “spot” was a little embarrassing as the street was lined on each side by eager people all waiting for the marches to begin.

I suspected that many thought that our smartly dressed group were VIPs of some sort as we walked in between them – there was a lot of attention on us and many had their cameras and smartphones ready, just in case there was someone worth snapping!

You could get a huge sense of community as we walked and many of those watching seemed to know the guys who were leading our little group and there was plenty of friendly banter between them.

We finally settled at a spot to watch the marches and waited.

I was observing the people around me waiting – there were old and young, families, couples, bunches of friends and just the very odd person walking by with a drink in their hand – It’s about the Battle, not the Bottle I thought!

Orange parade

In particular, I was observing two young girls in front of me, 20 years of age at most. They were well prepared with their refreshments, their seats and the British flags in hand and they were enjoying their day. One of them had a baby and she held it in her arms getting ready for what was probably the child’s “first” parade – another tradition begins.

After a while we could see the first Orange Lodge appearing with flags, band and other members all marching proudly.

Our wait was a short one, but for many of the people who were waiting it must have been quite a while – it surprised me that when the marching bands did eventually reach our area there was no one cheering or even clapping, just watching.

Orange parade

Band after band marched by, some large and some small, predominantly male and a big mix of ages. The one thing they all had in common was the sense of pride and honour that they carried with them with each step.

Eventually all of the bands had passed by, possibly after an hour and a half and that was that.

As part of our itinerary there was an option to visit the new James Connolly Visitor Centre on the Falls Road and in a way get a sense of how the “other part” of the community in Belfast treated these few days.

I was really impressed by the little Visitor Centre and cafe and we had the opportunity to chat to the manager there, Séanna Walsh and one of the local political representatives for the area.

They explained to us all of the hard work that is being put in year after year, to keep people away from trouble and to give them positive things to do. We heard about the free music festival ‘Feile’ that has been going on for decades and we also heard about the activities on the ground to ensure trouble does not break out.

The Falls Road in the ‘Gaeltacht Quarter’ was not at all what I was expecting!

Before I knew it my Orange visit was over and I had lots to mull over about the very positive experience on the long drive home.

The following morning with a cup of coffee in hand I took out the programme for the “Twelfth” which I had from the breakfast the day before,

I turned the pages and started to read the foreword, which was written by a senior member of the Orange Order.

Two paragraphs in I found myself reading about the “disgusting Sinn Fein politicians” and further on I read about fascists and it got worse.

As much as I had heard about an OrangeFest, celebrating “Hertitage, Respect, Remembrance, Tradition and Culture“, the deep wounds and raw hatred are still very close to the surface witnessed by this rhetoric being used by the leadership in the “souvenir” programme.

I reflected on the bonfire, the Irish flag and the posters of the female Sinn Fein candidate and it made sense to me that many would be quite truthfully more than happy to see these go up in flames.

Maybe it wasn’t a few hooligans after all?

It is hard for us to properly understand what it is like in the North, the deep divisions and the deeper scars.

I do fully understand why people leave the North, and their plans next year and the year after will be no different.

I can’t see how this time will be a festival that attracts visitors anytime soon, which is very unfortunate for the fine place.

Orange parade

I do admire the great work that many are doing to keep the peace and to reach out, but more leaders will need to show more leadership and change their rhetoric for the sake of future generations.

I do sincerely thank the people I met for their hospitality and for sharing their special occasion with us.

Finally, I do admire the huge sense of pride and identity that they have for their history, culture and way of life and wish that maybe we should have more of that about Ireland and our Patrick’s day.

Greg

Greg Canty is a Partner of Fuzion Communications, a full service Marketing, PR and Graphic Design agency with offices in Dublin and Cork, Ireland

 

 

The Mother, the Mother-in-Law and the Queen

July 28, 2018

Pat O'Connell and The Queen, English Market

I just had to grab the man, with the heartiest and biggest laugh in Cork, Pat O’Connell for the latest episode of the Fuzion Win Happy podcast.

Pat, for those few who don’t know him is the famous fishmonger who is in that iconic photograph with a smiling  Queen, during her visit to Cork.

Pat runs the very successful Fishmerchants, K.O’Connell, in The English Market, which is now one of the popular attractions in Cork city for locals and visitors.

In the podcast I explored his early career and what it was like to grow up in a hard working, entrepreneurial family where his clever mum, Kathleen understood what was needed to differentiate your business.

While we all take the fantastic English Market for granted, Pat explains how this wasn’t always the case. Just like markets all over the world, it was a very functional, drab, market for locals, which opened a few times during the week and it required the clear vision of a few forward thinking people to change direction and evolve into the special place that we experience today.

Pat’s story is one of a family business and succession. His mum, an early female entrepreneur with a gift for people started this business, which Pat joined full-time after a brief stint working for the City Council. His brother Paul works with him in the business and the next generation of O’Connell’s are also involved..

Like so many stories, there have been bumps along the way, including the passing of his mum, work partner and great friend, Kathleen, which has left Pat and Paul to take the special business into the future.

Pat is a very proud Corkonian, a recent President of the Cork Business Association and anyone who has spent even five minutes chatting to him will understand why he believes Cork is the best place in the world to live and work.

In our chat I learnt a lot about his business philosophy and he also shared some exciting news about a new development with Dunnes Stores, which will be opening very soon in the Bishopstown store.

I hope you enjoy listening to Pat share his story as much as I did!

Click here and enjoy the show..

Fuzion Win Happy Podcast

Greg 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork, Ireland