Dare to be Different

July 3, 2009
Cystic Fibrosis - Irish War Crimes Campaign

Cystic Fibrosis – Irish War Crimes Campaign

Dare to Be Different?

I picked up on an expression lately that I found was really interesting: “Sheepwalking”, referring basically to our general tendency to follow the norm, doing what everyone else is doing and I guess basically conforming to a general expectation or code of practice or behaviour.

We apply this to everything we do in our lives from the anguish of “What will everyone else be wearing?” to “I really have an opinion but I dare not say anything”.

There is a risk of embarrassment and feeling a little self conscious when you go that little bit out of the way but the person that is generally remembered will probably be the one who dared to be different.

When it comes to your business the same logic applies and you could argue that in the present climate it would be very risky to do anything that it is a little different. “Keep the head down”; “do what we always do”; “play it safe”. Sounds familiar? We are conditioned to obey the rules, stay within the lines of the conventional way of doing things and stay within the normal boundaries and expectations.

Now let’s turn the argument on its head and explore the dark side!

In the current economic climate, or in fact anytime for that matter: ‘Is it a bigger risk not to be different’?

Unless your business is one of few exceptions, you are feeling the effects of the recession and every day you are constantly making tough decisions; cutting back on staff, reducing wages, cutting back on marketing activities, supplying customers whose payments have slowed up, dropping prices, selling or even liquidating the business. We are all caught in this storm and are boxing our way through it in ways that are probably new to most of us.

Is it a time for playing it safe or should you dare to be different?
• Cut back or proactively look for the unique opportunities?
• Pull back or start marketing creatively?
• Pay it safe or Dare to be Different?

There are no right or wrong answers to these questions but if it is right for your business to be proactive, it is clear you need to get maximum return for your activities and your investment.

Daring to be Different will get you noticed and will bring you the greatest return for your investment and change how the marketplace views your business.

What do we mean exactly by ‘Daring to be Different’?

Tick the Box and the Wild Card?

“Ticking the Box” is doing the normal thing for every situation: the typical advertisement, the typical sale, the typical window display, the typical mail shot, the typical response to a query, the typical company policy, the typical special offer, the typical business card, the typical sales presentation, the typical advice, the typical packaging, the list goes on..

“The Wild Card” is pushing out the boundaries and exploring some ideas that were never tried before in all these situations and considering them. Some of these you will throw out as being too costly, impossible to execute and totally impractical, but some might actually stay in the mix and merit further consideration.

Eventually you will land on a wild card ‘type’ idea that is feasible but will make you feel uncomfortable because it is not the norm and after all what will people think? What will my boss think? What will my customers think? What will my potential customers think?

The idea will be debated in the business and some will totally disagree and feel it is the wrong thing to do. Democracy probably won’t help you here unfortunately – Daring to be Different will involve someone being forceful and putting their opinion and conviction on the line. When you are in this ‘uncomfortable’ territory you have entered the ‘Dare to be Different’ zone.

Go for it? – This is a really tough one and you have to have a good look in your business mirror and decide what type of organisation and culture do you have.

The answer depends on a few simple criteria:
1. Make sure everyone is on board with the objective – at least agree on this much!
2. Ensure the business is capable of executing the idea properly
3. Does the culture support those with the conviction of their beliefs? There is no place for ‘the sitting on the fence brigade’ rehearsing patiently for the moment that they can recite a chorus of ‘I told you so’.

What if it does not work? – The worst that will probably happen is that you will get noticed and you move on and try the next thing. At least you tried and were positive – This is a good thing.

Let’s try a little experiment to test the ‘Dare to be Different’ argument by answering a few questions?

• What adverts can you remember having read through the newspaper today?
• What adverts can you remember on the TV and Radio from this morning or last night?
• What special offer that came through your letter box did you actually read instead of filing in the waste paper bin?
• Which bank would you consider switching to because they are doing something or anything different to the others?
• Which window display made you stop and consider going into the shop?
• What rep made a presentation to you that really impressed you by the level of preparation?
• What customer rang you and was really honest about being in difficulty instead of ducking and diving your calls? (Might you go the extra mile to help him out or call in the 7 day letter crew?)
• Which business card did you actually notice?
• Which politician really stood out in the local elections?
• What brochure did you actually stop and read?
• What event did you attend and you still talk about it?
• What product feature made you consider a product above another one?
• What have you seen or heard lately that made you laugh, smile, angry or talk about after and debate?

Whichever way you decide to go ‘Daring to Be Different’ is something to really consider for your business.

Do you have a culture that will support it? If not forget about it. However if you do, then you should strongly consider going for it. It may feel uncomfortable at first, but it will get you and your business noticed, something we all need right now.

Do you Dare to be Different?

Greg Canty

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

 

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Spend Ireland – Saving The Irish Economy

May 24, 2009

Spend Ireland - Saving The Irish Economy

Spend Ireland - Saving The Irish Economy

Your Country Needs You
Spend Ireland – Saving the Irish Economy

Are we all totally helpless faced with the current recession or is it just possible that each of us could make a difference and pull us out of the hole that we find ourselves in?

I believe that we can all take personal responsibility in both our personal and professional lives and really make a difference to our economy.

The simple principle that drives the whole economic wheel is ‘Spend Ireland’, which is encouraging money to be spent in Ireland and on Irish products and services. We need to fuel the economic spend wheel by putting our euros back into it and ultimately it will come back to us somewhere along the line. It is time to be very patriotic and spend our euros where it will have a direct Irish benefit.

The recent budget is an excellent example of how lack of spending in Ireland can affect all of us – the tax take is down, unemployment is up so we get increased taxes: Would you prefer to spend and enjoy your money rather than it being taken from you at source by the taxman?

How can I play my part in my personal life to contribute to the Irish economic recovery?

• Firstly if you have disposable income don’t be afraid to spend it – there is great value to be had and you can contribute to our economic recovery. Only spend what you can afford and by the way enjoy spending it!
• To oil the Irish spend wheel try to spend your income in Ireland and on Irish products – this can’t be done in every instance but as much as possible make those little choices to ‘Spend Ireland’ and they will all add up.
• These small personal choices can make a huge difference when we all make them:
o Buying Irish products when shopping, everything from fresh food and other product choices – avoid the imported option if possible, it will do nothing for the Irish economy
o Buying that CD in the music store instead of online – the music store could do with that margin
o Eat out instead of buying that ready made meal in the super market – the early bird specials offered by restaurants are great value and they could do with your business. If you but the ready made meal make sure it is Irish!
o Buying your holiday clothes before you leave instead of when you get there
• The big personal choices can make an even bigger difference when we make them:
o If you are in a position to buy a new car and would normally change around this time then buy your new car – your motor dealer could do with the business
o If you have been planning that extension or that redecorating job then go ahead and do it – you will get great value and the builders could do with the work right now
o Holiday in Ireland if you can or choose Ireland for those weekend breaks instead of breaks abroad. Like most of us there are probably loads of special places in Ireland that we have never visited. There is fabulous value to be had as well as terrific quality. The hotels, restaurants, bars and tourist attractions could all do with Irish euros at the moment.
• If the Irish option is more expensive don’t be afraid to ask for a discount and explain that you are trying to spend on the Irish option

I was chatting through all of this recently with friends and they were quite angry with me explaining that the Irish have been ripped off for years and why shouldn’t we shop where it is cheapest?

Of course there is an onus on the Irish service and goods provider to offer good value and this ‘idea’ will only work where this actually happens. We should at least give the Irish supplier the chance to offer the value – the economy needs us to ‘Spend Ireland’.

The much bigger part of the whole Irish spend wheel is the effect of our personal choices in our professional lives, as employees, managers, developers, landlords, business owners, bankers and yes even politicians.

For the business person – buy Irish products and services wherever possible and really work hard at trying to make the Irish option work – if you need to grind out a viable option with your Irish supplier then try to make it happen. Keep as many employees working as possible. If you have the financial strength and performance to see out this downturn sacrifice ‘super’ profits for ‘average’ profits and maintaining employment. You will need your best and experienced staff in better days. Be open and honest with staff and avoid taking advantage of the current circumstances.

For the employees – times are tough so appreciate what it is like at the moment for your employer. Roll up the sleeves, deliver excellent service and go the extra mile whenever possible – this is now an expectation. Be prepared to be flexible if necessary – be fair as long as you are being treated fairly.

For the developer – the previous business model is broken, the same buyers are not there due to banking rules. Look at your sales model and be creative, with some flexibility and other options such as Rent2Buy you will find new buyers and the wheel can start turning again.

For the landlord – your tenants are bleeding and you have many empty properties. Work with your tenants in a partnership way – adopt a new way of working that is fair for both of you and not the usual confrontational model. Full units are better than empty units.

For the banker – you need to start taking reasonable risks again so that the wheel can keep turning.

For our politicians – for God’s sake show real leadership and lead us positively from this awful mess. While you have to do the accounting job you also need to take positive initiatives that encourage business in a real way and encourage the Irish to start taking risks and spending again.

So, there it is. A possible solution to the mess we find ourselves in. Let’s show our colours and play our small part in fuelling an Irish recovery and let us not forget the painful lessons we are learning now in a hurry.

Greg Canty is a partner in Fuzion Communications, providing Marketing Consultancy, PR and Graphic Design services.
For a consultation contact greg@fuzion.ie

Web: http://www.fuzion.ie Phone :(021) 4271234

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The Fear Factor

May 23, 2009

Greg Canty, Fuzion Communications

Greg Canty, Fuzion Communications

It started off with gentle messages about ‘tightening our belts’ and gradually built into a frenzy of bad news mania. The media were willing partners, picking up on every negative story and then a new breed of ‘doomsday experts’ appeared who started telling us that not only were things really bad but that they would be bad for even longer than initially expected. The experts became even better experts, making even worse predictions and in the process became the darlings of the media as well as the after dinner speech and conference circuit – and doing quite nicely in the process! At least there was one growth industry in the recession!!!

The overall campaign was a resounding success with huge momentum as the country was gripped by absolute terror by the start of this year; the fear in everyone was tangible. The natural business lull in January was interpreted by many as the new norm and companies started laying people off (even those who were actually doing fine), cutting back on wages with 10% decreases being quite a standard number, and cutting out on many of their service providers.

Some of it made good business sense and we would be fooling ourselves to ignore reality and acknowledge that some serious market correction was required, but we must question the situation – “Is the market performing worse than it needs to be due to the ‘Fear Factor’?” “Are people largely unaffected by the recession behaving cautiously and not spending due to fear, or the new trend to start being thrifty?” Two years ago you were the ‘odd one out’ if you didn’t have a holiday home and some investment property, now you are the ‘odd one out’ if you are not shopping in Lidl or Aldi.

Is it any surprise that the government tax take was below expectation at the start of the year?

The country is now gripped by fear and even those with money are holding back. When quite a sensible friend of mine, who prudently buys a new car every 6 years, confessed that he felt a little embarrassed in his ’09 car, that people might think he was being too opulent in these times, I knew things had gone too far!  Especially when the car he purchased was a Skoda – not that I have anything against the brand, but it hardly screams extravagance!

We are now free falling into a self fulfilling prophecy and things have become as bad as we feared.

The terrible financial outcome from this lack of spending due to the “Fear Factor” is that our government have not allowed for a recovery period and have decided to take the tax off people directly. Instead of being taxed when we spend (and enjoy) our money it is being whipped off us at source – brilliant piece of logic and leadership!!!

The recent emergency budget was totally negative – it does nothing to stimulate the economy, but will take money directly out of our pockets, including paying double for our dreadful Health Service (don’t get me started here!!!) with absolutely no signs of tackling the level of public spending. There is a small crumb thrown at enterprise – a new €100m fund to help business, based on passed experience, the agency set up to oversee this will probably take half of the budget to cover its operating costs!!

All of this was compounded by Brian Cowen’s final words on the budget ‘Things will get even worse in the next few years’ or words to that effect. Even his body language communicated negativity.  Why would he make such a negative comment at the end of such a harsh budget?  The most worrying aspect is that he said this without understanding the damage this negativity would cause.

This was the icing on the cake for the ‘Fear Factor’ campaign, overall a resounding success!

But who should step up to the podium and in front of the flashing lights to receive the award?

My vote goes to Brian Cowen, the leader of the country who has to accept a large portion of the responsibility for the success of the “Fear Factor” Campaign.

Neither Brian nor his colleagues have showed strong and cohesive leadership since the reshuffle last year.  We need our leaders to lead at this critical state we are in.  We need leaders to do more than fight fires.   Our government needs to start leading a positive campaign and really quickly as this is the only way to drag the country out of the current mess.

Real recovery will only come with hope and optimism, when we believe there is some light at the end of this dark tunnel, not another even darker tunnel.

Greg Canty is a partner in Fuzion Communications, providing Marketing Consultancy, PR and Graphic Design services.For a consultation contact greg@fuzion.ie

Web: www.fuzion.ie Phone :(021) 4271234

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