Blackberry - Rollerball Problems
I heard before about a blog that was written by a guy about terrible problems that he was having with his Dell computer, which resulted in a huge reaction from others and eventually a reaction from Dell itself.
I am having a simple problem with my Blackberry, the rollerball is sticking. Ok, small problem but I can’t check texts, emails without spending ages repeatedly rolling and rolling and rolling.
Of course I popped into an O2 store who told me that there was a problem but it would have to be sent away for a week for repair. I have too much information on it and use it too much. I will probably be given a new one but you always end up with a huge pain in the backside of transferring contacts and losing some photos etc.
The friendly guy in the O2 store “off the record” suggested using a pin to poke out the rollerball and then use some cleaning materials on it. I failed miserably at my attempts to squeeze the rollerball out.
I should have known … I had the same issue with the previous model and still agreed to switch to this one!
I put my trust in a Google search to realise that loads or people are having the same problem – surely Blackberry know that this is a huge defect but are not dealing with it officially.
I have decided to switch to an iphone but as an experiment I am writing and tagging this blog to see if I get any reaction from Blackberry!
Blackberry are you listening to what is being said about your products online?
Let’s see !
Greg Canty is a partner of Fuzion Communications, Marketing & PR
Greg Canty Fuzion Blog 