Hard habit to break?
I don’t like porridge, at least that’s what I always thought!
In truth I had never tasted it and at 46 what were the chances of me developing a taste for a new cereal? In particular one that was sticky, stodgy and a little messy to make.
I came down the stairs and as usual a really busy week at work meant that the shopping had been neglected and the cupboards were bare, except for this box of Flahavans porridge that had been given to each of the attendees at the Cork Chamber annual conference.
Ok, desperate times calls for desperate measures so let’s try it – how bad can it be? I crack open the carton and see 10 sachets inside with a handy little measuring cup. I quickly read the instructions, empty the sachet, two measures of milk, 2 minutes in the microwave and stir.
Hmmm ..not as bad as I was expecting but maybe it could have been a little sweeter?
Next morning and due to another hectic day at work and the small matter of final accounts being needed for the tax deadline the shopping had still been neglected – ok, let’s try the porridge again but this time lets add a small dash of maple syrup that I found at the back of the cupboard.
Hmmm..this was quite nice after all, it was easy to make and very warming on a cold and miserable morning.
Next morning – I’m looking forward to my porridge. A new habit was born!
It’s never too late to convert a customer but if you are doing it with samples don’t just give them a taste, give them enough so they can form a new habit.
Flahavans – well done to you!
I’m sure at some point that someone internally put their neck on the line and insisted that full boxes of product be given to participants at conferences instead of single sachets because they understood that’s what is needed to change habits.
Greg Canty is a partner of Fuzion
Greg Canty Fuzion Blog 