Posts Tagged ‘Fuzion PR’

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Teamwork – Are we in this together?

September 14, 2015

Volunteers in Brooklyn after hurricane

It’s Saturday morning and I totally admit that we are slightly hungover and very tired after a fantastic party the night before in the office to celebrate our Fuzion 15th birthday.

Despite the torrential rain we had a great turnout of friends, clients, media and of course our team. The banter and fun was in full swing and a few of us headed to Brick Lane for a few more drinks and even a boogie or ten! Slices of pizza at Fast Al’s was a must before dragging our tired bodies home in a taxi at 3am ….you are only 15 once after all!

Unfortunately someone had to head to the office so that the audio visual crew and the caterers could collect their respective gear and then face into the big ‘tidy up‘ to transform our space back into an office.

My head was sore and I promise you I was not looking forward to this arduous, painful task but it had to be done and as it was a Saturday it was Deirdre and I who had to do it. Of course we would love help, of course we would love a few extra hands to lessen the load but it is Saturday and the team are off so we wouldn’t ask.

As ‘owners’ isn’t that what you do?

We parked up and dragged our bodies slowly to the office and then something incredible happened.

Aoibhinn, one of the senior members of the team was already there with her young son Noah and she was in full swing with the tidy up. That one set of extra hands, that willingness and that powerful gesture of taking ownership felt like 100 extra hands and it just blew both of us away and we had the job done in no time.

We own the business and we have a great team in Dublin and Cork that work hard with us from Monday to Friday. For 15 years we have worked really hard to build a good team spirit but its moments like this when someone takes ownership and does the unexpected that you feel you have a real team and you are actually in this together.

It felt good ..thank you Aoibhinn

PS – Knowing Aoibhinn she will hate me writing this!

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design 

 

 

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Posted in Friendship, Management, Motivation, Personal development, Teamwork | Leave a Comment »

Cork City and County – Merger drama!

September 10, 2015

Cork bridge

The report has been issued and in true ‘Cork‘ fashion it is a car crash of confusion and of course we couldn’t even get consensus among those on the small, tight evaluation panel!

A good friend of mine in Dublin who is in a position of authority in a powerful organisation tells me that “it’s pointless trying to get anything done in Cork because of the politics“.

This is sickening to listen to but is he right?

I eagerly awaited the reports in the local newspapers to try to get a grip on the issues and some sense of what is being recommended.

Maybe I am very simplistic on all of this but before delving into what they are saying we need to assess what we have currently in Cork:

  • A vast geographic area with a very definite large urban centre surrounded by a collection of rural towns and countryside
  • Urban issues and quite different rural issues to manage
  • A management structure where the city council is managing only part of the ‘effective‘ city and a county council which is managing a chunk of the ‘effective‘ city and a vast rural area with country towns
  • Two complete management structures with separate Chief Executives, Mayors and Councillors
  • One fantastic place that needs cohesive marketing with meagre resources (the best attribute of our city is the county and the best attribute of the county is our city)

So we have a real difference in types of issues, a real potential for duplication of overheads through two structures, politics at play and a hunger for power, history and how it has always been and a real need to pull together to achieve anything meaningful.

Alf Smiddy Alan Kelly, Cork City and Country Merger

I was hoping the recommendations would resolve this and before arriving at my own conclusions I wanted to soak up the feedback as it has been reported:

City Mayor Chris O’Leary reckons it relegates the status of the city – it will become one of ‘three divisions’ but with a larger better defined, more sensible catchment area

Micheal Martin, Fianna Fail leader  reckons the city will be marginalised and out voted – the overall Chief Executive will be in the County and the Deputy will be in the city, running one of three divisions

Cork Chamber of Commerce see it as being a “winning formula” but the Cork Business Association says it realises their “worst fears” …ah come on guys!! (Cork Chamber have a wider geographic spread than the Business association, which is mainly city centre, which probably explains the difference)

Ciaran Lynch, Labour TD feels it would “relegate the city to the status of a town council”

Significantly the two members of the CLRG  committee who vehemently oppose the merger (Prof Keogh and Dr. Theresa Reidy feel so strongly that they have produced their own minority report outlining their concerns)  state that “the two county divisions will be able to out vote the city” ..that’s not good I’m thinking!

Neither City or County Chief Executives are allowing themselves to be drawn on the matter but it is speculated that the more experienced County Chief Executive, Tim Lucey would get the senior role and Ann Doherty the City Chief Executive would become Deputy, with responsibility for the city.

The City Mayor, Chris O’Leary stated that the merger recommendations are “an insult to the people of Cork” – I’m not sure if too many would come up with that one in all fairness Chris!

When power and position are at stake it’s hard to believe anything that these guys will say – its logical that if they are losing something it is a travesty and if they are gaining then it will be the best thing since the sliced pan!

Even the ‘anti austerity‘ crew vowed to block the merger – basically they feel that urban working class communities will lose some of their clout

CIT welcomes the proposal and Cork County Council issued a statement saying “it would create jobs“. This is a funny one as if anything it should eliminate duplication.

The very wise, commercial and practical Alf Smiddy the Chairman of the process said things I would expect such as “more can be achieved with combined resources instead of divided responsibility” – ok, now someone is talking sense.

Cork County Hall Statue

It was now time for me to review the proposal to see where all this reaction was coming from.

  • One clear structure that achieves resource efficiency, eliminates duplication and creates a real synergy of purpose and intent would be fantastic for Cork – I’m not seeing this in what is recommended. I see divisions and power hubs.
  • One merged entity makes sense as long as we have a robust structure to manage this large area and one that takes into account the very different issues between our core urban centre and our rural areas – The proposal of three divisions, one city and two rural is sensible if these are management units and not power bases. This is not clear and I don’t like the word ‘divisions’.
  • The power structure (as opposed to management structure) between the divisions will cause big problems as they seem to be power bases with “votes” – the opposing members of the committee should really be listened to here
  • In my opinion the city must always be at the ‘core’ of the region and must not be relegated in any way to having a secondary voice. The urban area must be the economic driver and must never run the risk of being minimised in any way. This is not clear in the plan at all, which is a big worry.
  • Our region must be marketed as a cohesive region both to tourists and economically. Three divisions will not be a viable proposition and there must be a provision for one cohesive marketing team. I didn’t see this in the plan.
  • Politics and power games are clearly at play which will confuse all of the feedback
  • There is a lot of fuss being made of the Lord Mayor’s position in all of this – am I the only one who views them as just ‘nice’ figureheads?
  • It is clear that there are huge divisions and differences in opinion and we need to tease all of these out fully before we have any chance of moving forward

Based on what I have read and heard it is clear to me that there are major issues with the recommendations that cannot be ignored.

We need to put politics and power games aside, patiently work through all of these issues, address the real concerns and for once pull together as ‘Cork’ so that we can manage our fantastic place effectively and embrace all of the many opportunities that are available to us.

I want to prove my friend in Dublin wrong!

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design 

 

 

 

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Posted in Cork, Destination Branding, Management, Teamwork, Tourism | 1 Comment »

“Staff wanted” and huge little details

August 26, 2015

Liberty Grill Cork

I was having a birthday breakfast with my fantastic daughter, Ellen in one of our favourite spots in Cork, Liberty Grill. This extremely busy spot is run by Denis O’Mullane who is an experienced and terrific operator.

As always the place was busy and as we finished our ‘treat‘  breakfast I noticed a sign they had behind the counter advertising for a ‘Super Barista‘ to join their team.

This sign wasn’t a hand written sign sellotaped to the wall, it wasn’t a typed up A4 page and nor was it a self designed A4 laminated page with some clip art.

The sign was a simple, well designed, attractive poster, which was in keeping with the look and feel of the place. It was professional and for me it made a huge statement about Liberty Grill.

Liberty Grill recruitment

This recruitment poster screamed professionalism and it sent a big message to anyone considering applying for the job and to all customers who frequent the place:

“Liberty Grill wants the very best staff to serve the very best food and beverages”

This sign was an inconvenient choice – It would have taken time to organise with their graphic designer and it cost more to produce than a standard poster but someone at Liberty Grill felt that this extra effort and cost was more than worth it.

A simple recruitment sign can speak volumes about your place.

The small details are always huge details…coffee anyone?

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Ireland

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Posted in Branding, Communications, Hospitality, Management, Marketing, Recruitment | Leave a Comment »

Artisan and things we believe in

August 16, 2015

Artisan cheeses

Many years ago (in the late eighties/early nineties) I was the general manager of a Guinness owned company in Cork called Deasy’s. We manufactured soft drinks and we distributed beer and soft drinks to pubs, off licences and shops in Cork and Kerry.

We took great pride in our own soft drinks, which to this day are still fondly remembered by people in Cork. Our Deasy’s Orange and Red lemonade were big favourites. Well before my time they even manufactured their own beers and there was one called Wrestler (pronounced ‘rastler’), which people used mention to me.

For years we had been accepting falling volumes in our own soft drinks sales as there was a well accepted principle that it was all about ‘big brands‘ and that these would eventually wipe out all the other smaller brands. The belief was that there was nearly no point in trying with your own products.

As a former accountant for the company I could see the big margins and profitability that these products contributed compared to the products we bought in from other suppliers and I couldn’t see the logic in just letting them drift so we took a different approach.

Guinness - Pension Dispute

We felt that the branding had gone stale and did not reflect the quality of the products so we rebranded including an upgrade of all the packaging. We investigated in an advertising campaign and we also introduced an incentive programme for the customers.

Immediately the results started to shine through with increased volumes but there was also a renewed energy with the sales team who took great pride in their own products and were motivated by us investing in them. The sales pitch to the trade was relatively easy – they were manufactured locally using the best of ingredients and the quality was superb. However many still preferred the big well known brands such as Club Orange and Schweppes.

In a way we were selling ‘artisan‘ products at the time except we didn’t have this label for them and in any case it would not have been the selling point that it is today.

Sadly Deasy’s was merged into another larger Guinness subsidiary a few years later and the manufacturing plant was shut down and these much loved brands were allowed to disappear without a trace.

Phil Cullen Mountain Man Brewing

The Artisan Era

Now we are all about ‘artisan‘ products.

Artisan is defined as “a person or company that makes a high-quality or distinctive product in small quantities, usually by hand or using traditional methods“.

These now trendy products are unique, special, something made with loving care and most importantly they are something that we can believe in. We believe that these products are superior in quality and in some ways we can even accept little imperfections as they can confirm the somewhat ‘homemade‘ attributes that prove we are not consuming products that are mass produced. Retailers who are sharp make themselves unique and believable by stocking ‘artisan’ products, which adds to their overall offering.

Artisan is so much in vogue (and selling!) now that even large companies are trying to make us believe that their products are also artisan – check out the recent Guinness adverts for example.

Guinness advert

I strongly believe that one of the reasons for the popularity of artisan products is that when the recession kicked in there was a huge rejection of the ‘excess‘ that was so prevalent during the Celtic Tiger.

We desperately wanted to get back to things that were real and authentic; this included our food, our drinks, our restaurants, pubs and even our service providers no matter who they are. We had lost faith in so many things that we needed to be able to believe once again.

No matter what you do, try to give your customers an artisan service

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Ireland

 

 

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Don’t win at all costs..

August 5, 2015

Palio - Brendan Canty

Once again we found ourselves in Siena (one of the most beautiful cities on this earth) in Tuscany, Italy for the Palio (one of the best events I have ever been to) this summer.

The Palio is a bareback horse race, which happens at the beginning and the end of the summer. In truth it is a whole lot more than that and when you come to Siena to witness this incredible event you will know what I mean the minute you get here. You will sense it, you will feel it – there is something electric and tribal about it that will move you.

The Palio is essential to the Sienese. The city is divided into 17 districts (‘contrade’) and the Sienese place their loyalty to their district above church or state. Fierce rivalries exist between the neighbouring districts and all Sienese are united year round by their passion to win the Palio.

Palio - Siena

I took this text from a website about The Palio:

“Imagine that all Liverpool and Everton fans had been baptised in the church of their team and lived as near neighbours their whole lives. Imagine that their neighbourhoods had been enemies for hundreds of years but only got to compete against each other once or twice a year. Imagine if the players and the ball were blessed in their churches before every match and the centre of the city came to a standstill for a week beforehand  – now you begin to understand the intense and passionate civic rivalry that animates the Palio”

The Palio is a year-long strategic battle culminating in two annual events. Each and every Sienese is involved in the Palio in some way; the result of what may seem like ‘just a horse race’ is in fact glory or despair for those who live here. It has been this way since medieval times.

In the Palio, ten hired jockeys (each representing a Contrade or district) race bareback at breakneck speed around a dirt track, whipping each other in a game where anything goes as long as you win and the greatest disgrace is to come second. It’s not uncommon for many of the horses to lose their jockeys during the race – a horse without a rider can still win!  The Palio itself may be over in 90 seconds but the impact makes history”.

You can see that winning means everything to every man, woman and child in Siena who come out in force to cheer on and celebrate the fortunes of their jockey and horse.

However this is not as straight forward as it seems.

Palio - Siena

This year we spent some time with a local who explained to us that huge money goes into the Palio by each of the districts – this goes on wages for the jockeys and their training but it also goes on bribes and other shenanigans. It is now part of the ritual that the jockey might pay another competing jockey to ‘block‘ or interfere with one of their rival districts in exchange for a fee.

He told us that last year one of the jockeys did a ‘double backhanded deal‘ , which was discovered afterwards by his Contrade and as a result he ended up spending 3 months in hospital from a beating!

Palio - massimo-columbu-al-palio-di-siena

We enjoyed the few rehearsal days and then watched the final and as usual the race was over in 90 seconds. I was astounded to see one of the jockeys in front of 60,000 people and in the full glare of TV spend all of his energy wrestling another ‘rival’ jockey off his horse instead of concentrating on winning himself. In any other sport this would be automatic disqualification and a lifetime ban – with the Palio it just seems to be a normal part of the race.

The offending jockey had no interest in winning and all he wanted to do was to make sure that his rival did not win. Somehow the point of this race has been lost and yet it tells a huge truth, which we all see everyday.

With competitors when bitter rivalry sets in you need to be very careful because you might never win yourself.

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Irelan

 

 

 

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Something fishy and great neighbours

July 19, 2015

Quinlans Fish Restaurant, Cork

This week it was fantastic to see the doors open of a new fish restaurant, Quinlan’s in Princes Street in Cork – things are definitely improving and people having the confidence to open new places is proof of this.

Something even more fantastic was the little sandwich board that I spotted outside Nash 19, one of Quinlan’s neighbours.

Instead of listing the specials for the day “Welcome to our new neighbours” it read, which was a very generous gesture from another restaurant, who effectively would be a competitor of sorts of the newcomer.

As usual I like to tweet when I see a new business opening and very cleverly Quinlan’s responded to my tweet by inviting me and the Fuzion gang in for our #FuzionFriday lunch, which is our team tradition, one that we have kept going for 15 years.

We duly accepted the invitation and enjoyed a really great ‘fish and chips‘ lunch (and some vino!) at Quinlan’s and when we were there we had a great chat with their owner, Liam Quinlan, a Kerryman from Cahirciveen.

The first thing he mentioned was the fantastic support and welcome he had received from his new neighbours, many of which would be competitors. He spoke about the Nash 19 sandwich board, he mentioned Ernest Cantillon from Electric, Salvatore and his mum from Rossini’s and some of the traders from the English Market who all popped in to wish him the best.

I was absolutely thrilled and proud to hear about the genuine warm Cork welcome that some of the business people in our fantastic city have given to Liam and his team – well done to everyone involved.

We live in a competitive world and one where we have to focus all our energy on our own business. It is too easy to forget about good manners and making a little effort to be nice and offering a genuine welcome to another business person trying to make something positive happen.

The really great thing about giving a warm welcome is that it speaks volumes for those who offer it – being a great neighbour is actually great for business.

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Ireland

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Posted in Customer Care, Marketing, Positivity | 6 Comments »

Believing

July 17, 2015

Steve Jobs and wozniak-1977

When you believe in something it engages you.

When you believe in what you are doing then you do it with enthusiasm and purpose.

When you believe in who you are doing it for and why then you do it with even more intensity and passion.

When everyone in the team has the same belief then you have a common bond and you become a powerful collective force.

When your customers believe then you can make real magic happen

Without belief you have nothing.

The most important thing you can do as a manager is to give your team something real to believe in

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Ireland

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Posted in Brand Loyalty, Motivation, Personal development, Positivity, Teamwork | 7 Comments »

A picture paints a 1,000 words ..

July 13, 2015

Homeless man

How many times have we used the expression that “a picture paints a 1,000 words?”

Arthur Brisbane - New York Editor and JournalistArthur Brisbane a high profile journalist and editor in New York is first credited with an expression close to this “Use a picture. It’s worth a thousand words.”

This very clever quote appeared in a 1911 newspaper article discussing journalism and publicity.

In our very busy, frantic, no time to stop, no time to read or study anything properly world with multiple media coming at us non-stop does this expression this hold up?

The idea that a picture is a powerful way to convey a message certainly holds up. The idea of using a multiple of 1,000 words is interesting – already I have used 116 words in this piece.

When I read that Arthur Brisbane penned this quotation I wanted to know what he looked like for some reason. He looks like James Stewart in the ‘It’s a Wonderful Life’ era. He looks like a wise man!

As an editor and a journalist Arthur probably had a very strong instinct about how many words it took to deliver a message and what job an equivalent image would do.

If you consider the likelihood of something grabbing our attention today and you think about the job an image can do and the equivalent article (or articles) to do the same job it makes you think about that multiple.

Is it more than 1,000? Is it 10,000? Is it 100,000.

Of course it all depends on the image and how well this is constructed to deliver the necessary message.

At Fuzion when we issue a press release to the media we will often insist that a strong photo accompanies the release – sometimes the picture will be the thing that will get the big space in the newspaper and sometimes we will get both the picture and the article.

For the reader if the image is strong enough it will convey the message or story that we wanted and it may be the hook that will make the reader stop and actually read the ‘words’.

Does a picture paint 1,000 words?

We guess it does and much more besides ..

The story of the photo (top of the blog post)

A family of a missing man spotted him in a photo taken of homeless men that appeared in a Sunday newspaper. Nicholas Simmons, 20, was in upstate New York on New Year’s Day, but he vanished leaving all his belongings behind, according to Fox News on Jan. 6.

Someone in his family spotted Nick in a picture that showed a group of homeless men. The men hovered around a steam grate trying to get warm on the streets of Washington D.C. recently. The homeless men looked destitute, including Nick, trying to get warm in the frigid temperatures. Nick’s parents called the police, who were able to locate their son.

The photographer who took the picture conveyed more than 1,000 words ..

For your website, brochures, posters, press releases get great photos that tell your story.

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Ireland

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Posted in Communications, Media, Photography | Leave a Comment »

Tenders and sun tans!

July 4, 2015

Working on holidays

At last our holiday – a week in Italy with family and great friends. We had a nice place booked for all of us just outside Siena for seven days to rest, relax, chill out and generally recharge the batteries.

Myself and Dee got there a few days in advance and we were due to pick up our buddy and his girlfriend from the train station in Siena for their much deserved break – he works his ass off all year round and the odd time we get to collaborate on work projects.

I called him the day before we were due to collect them to confirm arrangements and he was a little upset – his company was on a supplier panel for a semi-state body and a project was just put out to tender.

This project, which was right up his street and closely related to a bigger project that we had worked with him on was given a one week deadline for responses.

A one week deadline on a tender for a complex project like this is highly unusual and quite unreasonable. At this holiday time of the year it is more so.

Not only is it unfair but if this organisation are genuine about getting the best providers pitching then one weeks notice just shoots themselves in the foot – you have to ask the question, is it a genuine tender process or is designed for their preferred supplier who are fully briefed and ready to submit to win?

Dilemma – Was he to grab a laptop from somewhere and work on the tender submission, which would take up at least a full day of his hard earned holidays or pass? A contract like this would be important to him and his company so it was a big decision.

My buddy did the reasonable thing and asked for a one week extension – surely this was quite reasonable?

They would have done well to allow him this “break”:

  1. There was no real urgency on this work (this semi-state have dragged their heels on this project for well over a year already)
  2. He is hugely knowledgeable on the project and would provide a valuable tender (they know he has this knowledge)
  3. A weeks notice is unreasonable and highly unusual
  4. The request was ‘fair’ and reasonable
  5. They will have a better chance of more quality tender submissions

As expected he got his response;

“I have contacted the evaluation team to review the possibility of extending the deadline, unfortunately we are unable to extend”

..fantastic!

I know a guy working there who holds quite a senior role and asked him to look into it.

He investigated it and confirmed that nothing could be done …. the thing is of course it can be. When it suits them anything can be done.

My buddy as he was taking a rare week off with his other half decided after much torment against working on the tender proposal and ruining a big portion of his holiday but it did upset him.

In truth I believe he made a great decision because if they really wanted a proposal from his company it would have happened.

I suspect that if he had given up his time and submitted the best, competitively priced proposal of all time it still would not have won him the job.

Readers of my blog will have heard me giving out about the tender process before – some agree with me and others feel I am moaning and I should accept that this is just the way it is and ‘shut up‘. It has been suggested by some that most tenders are done and dusted in advance of them being published and this is ‘Just the way it is‘.

I strongly believe that tender processes are too often being manipulated, including the use of every possible trick at times to ensure that fairness and the very reason that these processes were introduced in the first place are not applied – this happens over and over.

I have also come to believe that complaining is a total and utter waste of time and probably ends up working against you both in the short and long run.

The sooner there is a body with real power that can oversee the proper application of our tender rules (these are the government agencies that we pay for) and processes and genuinely investigate complaints the better. Without this nothing will change and these farcical situations will continue as they always have.

As for my buddy I suspect his frustration will last longer than his tan ..

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Ireland

 

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Posted in Holidays, Relaxation, Tenders, Travel | 2 Comments »

The difference between winning and “everyone is a winner”

June 26, 2015

PRII Awards 2015 - Fuzion PR

I am sitting on a beach just outside Rome and I am doing my best to relax and enjoy the sea breeze  and my book and I see my team tweeting about the PRII awards ceremony (PR Institute of Ireland) and the award that we have been nominated for – ‘National Award for Excellence in PR for the Best Public Campaign’.

These are a real big deal as they are the “Oscar’s” for our industry in Ireland and we are up against the biggest PR firms in the country.

We have been nominated for the work we did for our client Down Syndrome Ireland regarding the campaign to get the return of discretionary medical cards for people with Down syndrome.

Some of our team are at the awards ceremony and being honest I’m delighted I’m not there as I really hate going to them – it’s fantastic to be nominated for the awards but once it comes to the ceremony there is just one ultimate winner in each category.

Fuzion have been winners at these things before but we have also been nominees or runners-up, which is always painful no matter how you dress up the “everyone here is a winner” argument.

The feeling of being at the awards and winning is fantastic but the feeling of being there and not winning to me is not great and one I’m not too good at coping with if I am being honest.

I’m sure I’ll find out pretty soon how we did by keeping an eye on twitter – I’ll be over the moon if we win and will definitely celebrate in Rome later and if we are a glorious runner-up I’ll be glad I am on this beach and not in that room watching others celebrate!

Does this make me a bad loser? … probably!

Deirdre’s phone rings and she doesn’t answer it. A text comes through from Aoibhinn…. We won!!

I am over the moon and so proud of the recognition for our team and the work we did on this campaign (and all of the rest of the time).

It’s a pity I’m on a beach and not there to celebrate with my team!

(pic: Aisling White and Aoibhinn Twomey from Fuzion pictured with our client, Pat Clarke from Down Syndrome Ireland)

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Ireland

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Posted in Media, Motivation, PR, Teamwork | 4 Comments »

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