Posts Tagged ‘Fuzion’

Big Dreams and Bad Sums

August 5, 2012
Kingsley Hotel

Kingsley Hotel – Under Water?

Driving past the Kingsley Hotel in Cork on the “Straight Road” as the locals call it, it’s really sad to see the place still shut and sadder again to know that it is now in the hands of the Receiver along with it’s sister hotel the Midleton Park.

The Kingsley Hotel was originally opened in 1998 on the site of the old public baths (I used hate going there as a kid!) by Thomas McCarthy and Thomas Kelly, two experienced hoteliers.

Dreaming big and with the help of willing lenders, this business duo transformed the then successful hotel in 2003 into a large five star hotel with over 130 bedrooms, suites and a separate luxury apartment development called The Residence.

We passed the hotel on a regular basis as the major renovation transformed the existing premises, including the building of an underground car park, which caused some costly delays to the project.

The work seemed to take forever and was eventually completed leaving Cork with a superb large capacity five star hotel. We regularly met clients there for meetings and we also had a few Fuzion brainstorming sessions, which invariably ended up being helped along with a few glasses of vino!

My last memory of the hotel was attending a book launch for Brian O’Connell’s fine publication “Wasted” in one of the superb reception rooms.

The freak Cork floods in November 2009 managed to shut the hotel and unlike all the other business properties affected it has remained unopened, apparently due in part to drawn out and complicated disputes over insurance.

Kingsley Hotel bedroom

Big Dreams?

As already mentioned the hotel and it’s sister hotel, which is reported to be trading well have been put into receivership by the bank continuing a trend, which we have witnessed across the length and breadth of the country.

This particular “episode” has been complicated by a freak flood but similar to every other scenario the banks/NAMA have decided that the high level of debt will not be recovered so they move and take over the operation.

Does this course of action and the relavant sums make sense?

Lend too much to a business on the back of silly (hindsight is a great thing!) property values
– The business can’t sustain the high level of debt during the recession
– A depressed property market puts the whole scenario in the red
– Turf out the existing (experienced?) operators and replace them with high fee receivers and management companies
Negotiate a sale at a stupid price (watch this space) to an opportunistic investor (the bargain hunters are queuing up to get the best of the rich pickings)
– Chase the individuals unrealistically for the balance of the debt
– Eventually write off the unnecessarily huge level of unpaid debt (taxpayer mops up the difference)

This is the worst, laziest and most costly solution to a very tricky problem and unfortunately it seems to be the most popular course of action being taken.

With the Kingsley example and so many others that we are witnessing on a regular basis, surely it would be better to let proven operators manage the business through this difficult period in a “realistic” manner and let the economy and the property assets recover over time.

Businessmen with Big Dreams are the lifeblood of our economic recovery and the institutions that let these dreams go too far need to stop doing such Bad Sums..

Let’s dream again by having the courage to do Big Sums.

Greg Canty is a partner of Fuzion

Fuzion are a Marketing and PR firm with offices in Cork and Dublin

Getting your business found online with Google Adwords

July 31, 2012
Website Marketing

Looking for traffic to your website

I heard a really funny story from a client of ours who was dealing with an elderly couple.

The gentleman asked one of his salesman a question about one of their products. His wife told him not to be bothering the salesman as he was too busy – “When we go home we can Doogle it” she said.

The salesman bit his lip as he tried not to burst out laughing but it does show you how we all use Doogle.. sorry Google to find what we are looking for these days.

We use Google Adwords campaigns for many of our clients and I even lecture for the Digital Marketing Institute on the topic of Pay Per Click advertising, of which Google is the main player.

I call Google Adwords “Sniper Marketing” – when executed properly you are able to target anyone online who is looking for exactly the products and services that you are offering.

If your website is not being found online when one of your possible prospects does a search then you are simply “not in the game”.

With a combination of a well optimised website, supported by a Google Adwords campaign you can ensure that you don’t miss any of that important online traffic.

Easy?

The big problem as I see it, is that a Google Adwords campaign is too easy to set up yourself!

With a few clicks you can run adverts on keywords you start bidding on, and before you know it your credit bill is creaking.. often without a lot of success.

I was that soldier until I found a guide to Google Adwords many years ago written by a guy called Perry Marshall. After downloading this guide I quickly realised what I needed to do in order to create value for money campaigns. With Perry’s advice I learned how to create effective campaigns at the lowest possible cost.

Operating successful Google Adwords campaigns requires skill, knowledge, hard work and practice and Perry’s guide set me on the right road.

Ultimate Guide to Google Adwords

Ask Perry Marshall!

Recently I came across an updated version (3rd Edition) of “The Ultimate Guide to Google Adwords” and this time Perry Marshall has enlisted the help of Byran Todd, another experienced marketing consultant and adwords specialist.

Google and the online world in general has moved on and this guide brought me nicely up to date with some of Google’s new features and opportunities. The basics are explained in a really practical and interesting manner – study these and put them into practice on your campaigns as you work through the guide. The guide also offers other resources for deeper analysis and insights.

The guide touches on other areas such as web optimisation, social media and a benefit I did not expect was a lesson in marketing! Follow the advice and you will learn even more about your customers and the magic words that will have them making enquiries and placing orders.

I’ve already applied the learnings to both our own and client campaigns and I can see the improvements.

If you are are contemplating a Google Adwords campaign or you are already running one I can guarantee you that this guide will save you money and help you achieve better traffic and results.

Thanks Perry and Bryan for the refresher course – you have made me a better “G” man!

Greg Canty is a partner of Fuzion

Fuzion offer Web Marketing Services for clients including the management of Google Adwords campaigns .

Blaming Twitter – Tom Daley

July 31, 2012
Tom Daley - Olympics Twitter

What will I tweet?

An insensitive fool sends a tweet to British Olympian Tom Daley telling him “he let his dad down” , after Tom and his synchronised swimming partner, Peter Waterfield narrowly missed out on medals at the Olympics yesterday.

Tom’s dad Rob passed away in 2011 from Brain cancer. How dumb was that tweet? ….then again, how often do we hear people saying dumb things?

The tweet is dominating the Sky Sports News headlines this morning and authorities are going to “conduct an investigation“. On the way into work I heard they have the tweeter tracked down and he is going to be called in for questioning …for a dumb tweet, now that is also fairly dumb!

This whole incident will open up the debate and the inevitable conclusion by many, will be that Twitter is to blame.

This story reminds me of a debate I have regularly with a friend of mine who was a very prominent broadcaster a while back. She gives out about social media, doesn’t see the point of it and is generally very sceptical about its whole existence.

I remember one particular day she rang me all enthusiastic as she finally had great evidence that would prove her point of view. The famous singer Sinead O’Connor had just tweeted that “she was looking for a big hairy man“!

I just pointed out to her that Sinead O’Connor has always had a tendency for saying strange things – now she just has another place to say them!

Twitter is an open platform (you can control this with your personal settings but most users leave their profiles open) where everyone can tweet whatever they have to say – Yep, often this does include quite dumb stuff!

Celebs, sports personalities and even politicians use it to boost their profiles, to make a point, to promote events or products. They can get a huge benefit from it if they use it properly. Mere mortals like ourselves and that dumb tweeter can also jump in there, lap it up and punch away at our keyboards pushing our own little messages out there, whatever those might be.

Like everything else in life if it’s interesting I’ll listen and if it’s not I won’t – if that person is an insensitive fool or I just don’t like them I can simply block them.

Tom Daley did the right thing and retweeted what that fool had said and easily exposed his “dumbness” – that was the very best way of dealing with the situation. As I write Tom Daley has 783,041 followers on twitter – I would call that job done!

So, forget the further action by the authorities, forget the twitter bashing, embrace that we do live in a free society where we are free to speak.

But remember if you say something dumb, a lot of people can get to see it …

Greg Canty is a partner of Fuzion

Fuzion with offices in Cork and Dublin provide social media training and consultancy

Grabbing the “Say Something” Opportunity

July 29, 2012
Say Something - Social Media Training

Accept, Ignore or Say Something?

I just opened my LinkedIn inbox and as always I am delighted to see that there were two invitations sitting there – one from Jim and the other from John. I don’t think I know either of them but that’s not too unusual with connection requests.

For me the big issue isn’t whether I “Accept” or “Ignore” the request but it is what am I going to do with that opportunity that presents itself?

Click, click and I have accepted both these invitations, two more onto my LinkedIn Connections scorecard! – another job well done?

If I do that I have just blown my opportunity to connect ..

If you are serious about using LinkedIn as a platform for boosting awareness and generating meaningful connections then you need to start using the opportunity properly.

There is lots that you can do on LinkedIn but the first way that you can really start making a difference is by “saying something” when someone connects with you.

How about after you hit that accept button you send a simple message… “Thanks for connecting, how is business with you?

I always thank whoever has gone to the bother of connecting with me and I always ask them some sort of question. I find 99% of the time they come back with a response and before you know it, you are actually building a “connection” – do this right and you get to learn something about them and you get a chance to tell them something about you and your business.

Last week I connected with over 100 new contacts that I had on my email database that were using LinkedIn – nearly everyone accepted the connection request.

Just one took the time to say something.

Are you collecting numbers or making connections?

Go on..  say something

(for those readers that are not using LinkedIn it is a great way to make connections and generate awareness for you and your business – jump in!)

Greg Canty is a partner of Fuzion

Fuzion are a Marketing and PR firm with offices in Dublin and Cork 

“It’s a Long way to Tipperary”

July 14, 2012
Its a Long way to Tipperary festival

Everyone is Happy !

“Everyone is happy” we heard the old gentleman say to the person he was with as we walked past him on the street.

“Everyone is happy” he repeated, this time a little louder to make sure what he was saying registered with his buddy.

This was the main street in Tipperary town, and the “It’s a Long Way to Tipperary” Festival that our client , Tipperary Co-op were sponsoring was in full swing.

We had just left the Tipperary Co-op Hardware store, or Top Creamery as the locals know it and there was a great buzz with threshing, old kids games, people enjoying the BBQ and of course plenty of banter. I spoke to a friendly gentleman from Rossmore called Liam O’Dwyer who was giving a blacksmith demonstration – he had an incredible display of old signs and as part of this was an old “Death Penny” from World War 1 (I’ll tell you about that in a separate blog!).

In our stroll down the town the locals were in full spirits, stopping to chat and enquiring where we were from. A old woman stopped me and I had to sign a book that apparently promised her a dance later! We popped into a small shop that had a full display of war memorabilia including war posters and a full history of the iconic song. Once again we were overwhelmed by the friendliness and warmth of the people there. The immortal song was made famous during World War 1 by the soldiers all over Europe.

Making the whole festival (which was celebrating 100 years of the iconic song) really special and great fun was that many people in the town were dressed in costume from that era.

It's a Long Way to Tipperary

Altogether now ….

(Imagine the anniversary of this famous song passing without marking it in any way – in Fuzion we refer to this as “Never Wasting a Good Story” – there is a huge PR tip for you!)

When we arrived in the town we had parked at the other side and walked all the way through. There were vintage cars, old tractors and motorbikes, people dressed up, everyone posing for photos, posters and banners and a fabulous, genuine “feel good atmosphere“.

Before we left the town we popped into the Tipperary Co-op owned SuperValu, which had its own exhibitions, competitions and the team there joined in the spirit of the festival wearing clothes from that era as well – all except for Pierce, the manager of course!

When we were there we were chatting to the guys from Tipperary Co-op, Richard, Pierce and Tom. They were thrilled with how their sponsorship of the festival had worked out but more than that they explained how the festival seemed to “unlock” a sense of spirit and fun in the town that seemed to have disappeared over the last few years through a mixture or recession, bad weather and general worries.

Maybe, everyone took a step back and grabbed onto some old values from a time when life was a little simpler.

As the old gentleman had said ..”Everyone is happy“.

It was worth repeating.

Greg Canty is a partner of Fuzion

The Last Burger !

July 3, 2012
Varadero, Cuba

Close your eye’s and pretend

This holiday could not be complete without one last visit to the burger bar, just off the beach as part of the resort where we were staying in Cuba.

Thankfully I discovered this little gem on the day we arrived and I am ashamed to admit it, pretty much everyday that we were here it was granted a visit …ok, I lie, one day I had a hot dog!

My tough ritual became… relax on a lounger just off the beach (under a canopy of sorts – I just sizzle in the sun), read a book, listen to all sorts of music thanks to Mr Shuffle on the iPod, go for a long walk (very necessary to walk off breakfast, justify the burger and feel better about the dinner buffet!) and then make my way to the little food hut, where a very nice man served hot dogs, burgers and an assortment of fruit.

After that it was back to the sun lounger for more music before heading back to change for the dinner buffet …maybe a drink at the bar before or after or both!

All of 10 paces from the food hut was the beach bar!!!! A full bar serving cocktails including anything with the local speciality rum, other exotic concoctions and of course beer.

Cuba Libre

If only …

The burger was washed down most days with a beer, unless I was feeling more exotic and had a Cuba Libre (rum and coke mainly)… A hard life!

So, the week at the resort is over, my place on the beach will be taken up by some other crew who will take their turn at stepping off their treadmill for a while.

For me it’s back to “real life“, work and all the other fabulous challenges that come our way, and that brief little escape is over until the next time.

All I can say is thank you Cuba, now for that burger ….

P.S. The chef thought I had lost my marbles asking him to pose for a photo with a burger (all for the blog) – he did earn a tip for his trouble, so he got over it!

Greg Canty is a partner of Fuzion

Ignoring the Carrot!

June 27, 2012
Ignoring the Carrot

Ignoring the Carrot

There I sat, new job, GM of quite a large drink’s wholesale company and my new boss, the MD of one of Ireland’s largest drink companies outlined my “objectives” for the year.

Hit these objectives and you got your bonus at the end of the year …simple.

One of these was really unrealistic – he wanted me to raise the Gross Margin % from it’s current level to a higher figure. I explained clearly that this would be impossible as the business volume was shifting from pub products (higher margin) to off licence products (much lower margin) due to lifestyle trends which pretty much everyone in the industry had accepted.

This led to a really lengthy discussion where we both made our case and fought our corner with no real resolution. I explained that the “money” margin on these off licence products could actually be higher and the target should be a money one and not a % one.  At the end of the discussion he insisted that my “target” stood and I quite politely told him that it was impossible.

I left the meeting knowing this target could not be achieved but determined to drive the business forward in the most profitable way possible.

I’m not very happy with your performance, you missed your objective and as a result you won’t be getting your bonus!”  he said to me across the desk, a year later as we had my review. He waited for my reaction, expecting me to fight my case or get all offended.

I know, and I told you that a year ago” I responded “and to be honest I don’t really care about a bonus if it’s based on the wrong criteria. I care about doing a good job” …. silence.

After that , we never really got on too well. I guess it was because I didn’t behave like the others he was used to dealing with and the “Carrot” didn’t matter to me one way or the other.

You don’t always need a carrot to force good work and if you’re making targets for your team make sure they are realistic and they believe in them.

Greg Canty is a partner of Fuzion

A Silicon Valley “State of Mind”

June 20, 2012
John Hartnett - ITLG

A Silicon Valley “State of Mind”

I am just back from a really uplifting Cork Chamber breakfast where the attendees had the pleasure of listening to John Hartnett, a Limerick man who is now working and living in Silicon Valley.

He was speaking about an initiative he is involved in called ITLG (Irish Technology Leadership Group), which is all about facilitating the Irish to succeed in Silicon Valley.

While the topic was absolutely fascinating what was even more interesting was his observations about Ireland and the Irish, which he can now do quite well “as an outsider, looking in” as he put it and the differences with Silicon Valley.

He spoke about Silicon Valley not being a place but being a “State of  Mind” and after listening to him speak for half an hour you get to understand exactly what he meant even by the language he chose in his presentation and in the Q&A afterwards.

The people in Silicon Valley work with a focused intensity, everything is possible, failure is often considered as a natural step on the ladder to success, mega opportunity is better than “niche”, we need to change the game and it’s all about “out of the park” ideas ….I was enthralled!

OK, we can see the big American influence but the language, both tone and content was totally infectious.

John spoke of the Irish having natural advantages such as being smart and sociable with great story telling ability but not being so great when it came to pitching and selling – “our kids should be presenting regularly at school so standing up in front of an audience and pitching your idea should be the most natural thing in the world when it matters”  he commented.

Silicon ValleyHe spoke about the very tangible “Negativity Bubble” in Ireland that we need to lose as quick as possible .. we need to get aggressive and go after it, we need to shake things up and make positive things happen. He spoke about getting more of the successful ex-pat Irish community in the US involved in the right organisations in Ireland such as the IDA, Enterprise Ireland and the Science Council.

Not only did John make perfect sense but he gave everyone in the room a huge injection of positivity – Thank you John.

Cancel all flights …don’t let him leave the country!

What’s your State of Mind?

Greg Canty is a partner of Fuzion

Note:

Colm Healy from Skelligs Chocolate gave me a great link to a “Ted” talk by Cameron Herold about “raising kids to be entrepreneurs“.

 

1780 Cork Silver and things much more valuable!

June 17, 2012
Cork Silver

1780 Cork Silver

We’ve never ever been to an auction but for some reason, wandering around Cork City on a miserable Saturday in June (yep …rain, rain, rain!) we spotted a sign outside Woodwards Auctioneers on Cook Street.

They were showing a preview of items that would be on auction the following  week so for some reason we decided that we would have a little snoop around to see what all of this “auction” stuff was about.

The items on display were apparently from a few estates and there was a huge mix of furniture, ornaments, paintings and other assorted bits and pieces. There was even a pair of children’s shoes that were made by a prisoner in 1916!

After a few minutes in the display hall I heard my name being called and I spotted Pascal McNamara who is the Antique Auction Manager. Up until now I had only ever bumped into Pascal on the street and we always have fascinating chats about all sorts. It always struck me how much he loves Cork and the incredible knowledge he has about our city.

Pascal McNamara

Pascal McNamara

Pascal was standing behind an impressive display of silver, which was part of the following weeks auction. A minute later we found ourselves totally mesmerised by Pascal, listening to stories about the history of Cork silver as he showed us some items from the display.

He showed us his favourite piece, a large Cork George III silver sauceboat by John Warner circa 1780. To be honest I had no real interest in silver or anything like this but this piece came to life for me after listening to Pascal telling us passionately about the history of Cork silver. He spoke of the pride we should have in the Cork craftspeople who carefully manufactured these beautiful pieces.

Pascal told us the incredible story of what he called the “Golden Age of Cork Silver” which can be found in his Antiques, Art & Interiors blog, where he talks passionately about his work.

We stole a little bit too much of his time but decided we would come back for the auction. We left the display hall to get on with our Saturday with a little spring in our step, a little extra pride in our city and its history and an interest in antiques!

I reflected on the precious 1780 Cork Silver that would be going on auction but also on the even more valuable Pascal McNamara who’s passion for what he does brought the silver to life and left both of us totally mesmerised.

In all of our businesses the most valuable thing we will ever have is people who are passionate about what they do.

Pascal …thank you for sharing your passion.

Greg Canty is a Partner of Fuzion

Facebook – “Show Me the Money !”

June 11, 2012
Show me the money

Show me the money !!

I was doing a simple status update on the Fuzion Facebook business page and I noticed a “notification” window open up that I had not spotted before.

Promote this post to get more views and comments” the notification window shouted at me. I already knew that I could create an advert for specific posts but it had never been waved at me so blatantly.

Between the changes to business pages that went through at the end of March, the stricter rules about running competitions and no longer being able to specify “landing” pages, Facebook are really hitting the brakes on your ability to generate activity and “likes” without writing a cheque…. the free ride is over.

promoted posts - facebookFor the business page owner/administrator you need to provide huge value, personality and clever content to make it attractive for users to “like” your page or you must simply write a cheque.

Facebook is now serious business and we have officially entered the era of “Show me the Money

Greg Canty is a partner of Fuzion