Posts Tagged ‘Marketing’

Sniper Marketing

February 21, 2011

Online Marketing

Should your be more specific?

If you throw enough mud at a wall then eventually some will stick! – you have often heard that expression and when it comes to advertising and in particular at a time when most people are carefully watching their budgets. It can cause problems when it comes to justifying spend in this area.

Influenced by this very argument and also because it often makes total sense, where appropriate we encourage most of our clients to allocate some of their advertising budgets to on-line Pay Per Click advertising, or sniper marketing as we like to call it.

With some of the recent and new on-line tools it is now much easier to target your exact target audience for your product or service, just like a “sniper” would. Why advertise to everyone just to get the attention of a narrow more exact target audience?

With a combination of Google Advertising, Facebook Advertising, and even LinkedIn advertising it is possible to target your customers very specifically.

Most of these initiatives operate on a pay-per-click basis so you only pay for results, even though you can also achieve some visibility for free with those who do not click on your adverts. Just to replay that in simple terms – You only pay when someone has clicked on your advert and come to your website or facebook page. You do not pay every time your advert is shown.

To briefly explain how each of the platforms work:

Google Adwords – here you select (or bid on) keywords that when searched by a user will activate your advert. You can limit your adverts to a specific area or location. You can actually go further and specify which page on your website the user will land on when they click on your advert. Let them find exactly what they want as quickly as possible.

Facebook Advertising – This is quite different to how Google works. Here you target demographics – you can specify types of people in different areas and even with declared special interests. With adverts here you have a choice of bringing bring them to your website or your Facebook business page (this can be very effective in building followers on your page).

LinkedIn Advertising – Advertising here operates more like Facebook with the exception that the environment is much more corporate. You can target types of people, making choices about location, company size and even levels of seniority.

With all of the above options you can control your campaigns by setting daily budgets and also by limiting how much each click will cost. Google reporting in particular can provide you with very valuable information about your customers. (they are all relatively easy to set up but I would strongly advise seeking professional help setting up these campaigns as you can easily make expensive mistakes – they never refuse your money!)

To support this activity you might also consider email marketing – use an on-line email newsletter service (there are many good value options such as MailChimp and Constant Contact and for more sophisticated requirements you could try Newsweaver) to your database of contacts, reminding those who you have already developed a connection with of you and your services.

This sniper approach to marketing can work for all types of businesses as diverse as:

The Ballroom Dance teacher who can target engaged women in Cork with his adverts for dance lessons to get them ready for their first dance at their wedding (there are 1,210 of within a 20 km radius of Cork City!) – Facebook is perfect for this.

The Tax Consultant who wants to target senior executives in Ireland for specialist tax advice – this can be done by advertising on LinkedIn.

We find that on-line campaigns can work very effectively as part of an overall campaign for clients to achieve their objectives.

Could this be something that would form part of your Marketing Plan in 2011?

Greg Canty is a partner of Fuzion Communications

Whoah – Major changes to Facebook “pages”

February 15, 2011
Facebook changes to business pages

Changes to Facebook - confused?

Just when we were getting used to Facebook they go and change it all again!

This round of changes are quite significant and represent a major change in how they are thinking including (I think?) trying to incorporate things that are possible on Twitter (a business following a business) and a facility whereby businesses can align to each other.

I’ll do my best to explain some of the changes .. here goes

Look and Feel

The look and feel of Business Pages has changed on Facebook with some of the buttons/tabs switching position. The profile pic (if you were utilising its full capability) will now be reduced – from 200 pixels wide and 600 long to 180 x 540 – a call to your graphic designer may be required.

Similar to the new personal profile pages the new business page will also display photos of your most recent “experiences” on the top of the page.

You now have the ability (and choice) to display the “admins” for the page (below the profile pic).

Users switching to Pages

This is a major change and one I suspect is being influenced by twitter to an extent. Now a user can “switch” their profile to their page (or page of your choice if you are admin for a few pages) and then behave more like an individual – however in this mode the user does not have the full functionality as if you would with a personal profile but you can now:

  • Like other pages (you cannot be friends with individuals)
  • Like and Comment on other pages as “the business”

In this way you will start to see a community of businesses “liking” each other – something which you can do easily on twitter in a very uncomplicated way.

Facebook changes

Recommended pages appears to the right of your page

To enhance this feature Facebook recommends pages for your business page to like (as opposed to friends) based on similar people “likes” and interests on your business page and theirs (you will have to read that sentence a few times to grasp the point I suspect!!).

One of the effects of this is that updates on business pages you choose to like will come into your news feed (using Facebook as a business “page” user), which in a way can bring you specific information about pages only. This feature enables you to engage with the latest and important news from other business Pages you like.

Information about Business “Page” updates

Facebook has introduced a facility whereby you can get alerts for activity on your page. If you have a large volume of activity this will drive you nuts, however it will help to make sure you don’t miss any important activity of your business pages.

Relevancy – The “everyone” filter

The “Everyone” filter on the Wall by selection provides a new way for people to see the most interesting posts first.

Enhanced Moderations

Facebook have provided more facilities for moderating content on your page automatically including posts by users above a certain age and you also have the ability to block posts using certain selected  “keywords”.

More changes

The changes being implemented are still a little “buggy” so expect a few glitches and a few more things to change slightly – no throwing the computer out the window guys … it’s not worth it!!

All in all you can see that Facebook is trying to enhance the “business” aspects of the platform, which provides opportunities for anyone in business who is clever enough to fully utilise them.

Sorry about the heavy post ..

Fuzion provide a full Social Media Consultancy service.

Greg Canty is a partner of Fuzion Communications

Flip a Coin

February 9, 2011
Sober Lane, Cork - Flip a Coin

The next round could be free - Heads or Tails

My poor son!

Well, not actually.. Brendan is a great kid and for the most part he has a pretty good time doing exactly what he wants in his life with his multi media course at CIT (he is in his last year), his new website, his films and comedy projects – the world is his oyster and he approaches it in such a positive way. I’m sure he will do great.

One of the things that goes against him is his birthday! He was born on the 4th January, 1989 so there is always a danger that Christmas presents can merge into birthday presents and the big problem now is that very few of us are able for the “birthday celebrations” on the 4th January, typically when we are going back to work for the first time in the new year.

This year we had the same dilemma – Brendan was 22 on the 4th of January and as always we wanted to celebrate his day. The problem was the 4th was the Tuesday that we were all heading to work for the first time in the new year – not practical.

The solution was a gathering of Brendan’s friends and a few of us “older fogies” on the Sunday night before that and we left the choice of venue to him. Sober Lane in Cork was his choice, a place he is always raving about. I must admit that at the very tail end of Christmas a night out wasn’t something I felt like and I know Brendan was worried that most of his buddies would be in the same boat – for them it would be a case of  no “bobs”!

In we headed on the Sunday night and I was really surprised to see a packed Sober Lane pub with a great buzz – my god, what was going on here that wasn’t going on everywhere else? Brendan’s buddies arrived in and he ended up having a great night but on top of this the pub was hopping.

The Marketing Guru’s (I’m taking some licence here – why not!) sense of curiosity was working overtime trying to figure out why this pub, which to be honest didn’t seem to be anything really exceptional was so busy.

Up I went to the bar to buy the first round for the thirsty troop – no surprise it was a large order that came in at about €30 – I was nervous.. this birthday was going to clean me out! After settling up with the cheery bar man he asked me did I want to “flip a coin“?

Excuse me? Again he asked me did I want to “flip a coin”. Two guys perched at the bar supping on their pints quickly jumped in and clarified the matter “Go on will ya, heads or tails – if you get it right you get the same round free next time“. My suspicious mind started looking around for the cameras or I wondered what the big catch was about this – ok, heads it is. The barman flipped the coin and surprisingly enough heads it was!

With no real expression one way or the other the barman handed me a receipt for the drinks that I had just bought, he signed his name to it and explained that when I was ready I could bring the receipt to the bar and I would get the exact round free!! Speechless .. (where is the camera?)

Wow – I went back to our troop and told them of my great “win” – “Oh yeah” they do that here every Sunday night, I was told.

The night rolled on, I won another few rounds, there was great crack with everyone in the bar with a constant murmur of “Did you win?“. When I went to the bar the two guys still perched there were having great banter with me “You lucky xxxxxxx” … you can imagine what they were saying.

Not only did we get great value, but there was a great sense of fun and the place was packed. I noticed a funny thing as well – any time I won I felt obligated to stay and buy another round, not to try and win again but to give them something back – very few people seemed to be leaving – brilliant!

Eventually we wandered home leaving the “young guns” to do their thing – on the way to the car we passed a few pubs, which were all pretty much empty.

What the pub was doing was incredible – I can imagine when the crazy idea was first suggested it would have been shot down straight away. The accountants without a doubt had heart attacks, the managers would have argued about how it could be controlled, What about stock control? What about barmen giving free second drinks to their buddies? What about recording the free stock? What about the margins? (its actually not that bad as on average people will only win every second time – and besides you can’t pay your staff with a better percentage) What about the tax man? What about our Profits?

On top of that the Vintners organisations would have tut tutted this “stupid” idea. This crew made it work, the place was packed – and whatever the drawbacks were they still went for it and enjoy a busy pub every Sunday night when others are empty (Sober Lane is busy the whole time – as you can imagine it’s not the only creative thing they do).

When someone comes up with a crazy promotional idea in your business, look past the problems and the issues and give it a chance – you might actually gain more than you lose ..

Ok, heads or tails? – the next years services could be free!

Greg Canty is a partner of Fuzion Communications

The Candidates – Simon Coveney, Fine Gael (Cork South Central)

February 7, 2011
Simon Coveney Fine Gael

Really Impressive Simon - Well done!

As part of the election process I am going to do a “Ronseal” (what does their tin say about them) review of the political candidates literature that comes in through our letterbox and score them accordingly!!

Candidate: Simon Coveney, Fine Gael (Cork South Central)

I must admit this impressed me the minute it landed in my hand – It looks different, it feels different and my only complaint is that I wish Simon was in my constituency!

Design and Layout (5)
This is refreshing, a big glossy A3 sheet (double the size of an A4 page) delivered in a landscape 3 panel format – why not? It looks and feels good and it is totally different to all the other literature I have reviewed – what a great way to stand out!

The other and really important thing? – it is printed in Cork. I just spotted this very subtly, not oversold but a point I appreciate – score 5

Photo (10)
The main photo used for Simon is one of him “in action” – it captures someone with a real task in mind. On the inside there is a casual photo of Simon, showing a more relaxed down to earth guy – this one was just ok, but it does show a different aspect of what he is all about. All in all I would want to vote for the guy in the photo – score 9

Contact Details (5)
He includes both his email address and his personal phone number on his flyer, as well as his own website his Facebook page and his Twitter page .. that puts him in the very progressive box and gives everyone an opportunity to really find out more about what he is like and what he is up to and a real chance to interact with him (tip for Simon: more effort on the profile pic and presentation on Facebook)  – score 5

Background (10)
This is the one area where Simon left me down (I’m sure he will be gutted!) – with such a comprehensive package he didn’t tell me anything about him. Ok, you can see his positive attitude, he gives his opinions and some of his philosophy, which is really strong but what about him? What qualifies him to take a seat, what has he accomplished? – Please let me know, it’s importantscore 6

Sales Pitch (10)
The sales pitch for Fine Gael is really refreshing and strong on the flyer and I would definitely get a sense that this is the way I would like to vote. However it is mostly about Fine Gael and not enough about Simon. I do like the “personal” letter that Simon has written “To every Cork person“, which appears at the back of the flyer and carries his signature. This is really about Fine Gael with just a tiny flavour of Simon as I have already mentioned. As a Fine Gael pitch it excels and I love the avoiding of the blatant Fianna Fail bashing – it is positive and forward looking, more about solutions than pointing out problems – score 8

Big Picture (10)
The big picture arguments are really strong with solid approaches and policies for the main areas. I love the “Irish pride” angle and the sense that we need to work together to drive into the future. Well done here – score 10

Overall Score
I am totally sold, but I would love to have learnt more about Simon – wasted opportunity. The arguments and presentation are strong enough for me to be convinced that Simon means business and is very serious about winning a seat. He makes promises here and they seem to have substance.

As I said in the beginning , I’m sorry Simon is not in my constituency overall score 43 out of 50.

Best of luck in the elections Simon!

Greg Canty is a partner of Fuzion Communications

The Candidates – Derry Canty, Fine Gael (Cork North West)

January 30, 2011
Derry Canty, Fine Gael

Derry - we want to hear about you!

As part of the election process I am going to do a “Ronseal” (what does their tin say about them) review of the political candidates literature that comes in through our letterbox and score them accordingly!!

Candidate: Derry Canty, Fine Gael (Cork North West)

Now this review is tricky as he is a namesake and I know him! .. but, the idea here is to review the candidates purely based on that flyer that comes through the letterbox. After all I reckon that is as much as most people voting will get to see of their candidates unless they have been really active in their particular area.

Design and Layout (5)
Derry and his team opted for a really small flyer, A6 size, it’s tiny but it is printed on heavier paper than the other candidates so far. For some reason there is no mention of which constituency Derry is running in – score 3

Photo (10)
There is a good enough photo of Derry, looking friendly and approachable. He is wearing a dark suit with a white shirt and a blue tie – standard attire for a politician I guess! Would you trust this man? On the higher side of average I guess! – score 7

Contact Details (5)
He includes both his email address and his personal phone number on his flyer, a nice “open” approach. As well as this he has his Facebook page listed .. ok, that puts him in the progressive box and gives everyone an opportunity to really find out more about what he is like and what he is up to – score 5

Background (10)
There is absolutely nothing on the flyer about Derry. When I say nothing I really mean nothing.. how can I be expected to vote for you if I know nothing about you, what you believe in, what you are qualified at, what you have achieved – score 0

Sales Pitch (10)
The sales pitch on the flyer is a generic Fine Gael pitch and not why we should vote for Derry. To be fair it does give a point by point review of what they would do. It is a little generic though using terms such as “radical stimulus plan” and “radical reforms” , tell me more, I’d love to hear more about these radical changes .. – score 5

Big Picture (10)
The big picture argument was the same as the sales pitch and did attempt to explain how FG would make a difference. At least there is an attempt at explaining how the “big picture” might be different if we voted for them – score 8

Overall Score
This is a Fine Gael flyer with Derry’s picture and contact details on it. I suspect we will see exactly the same across the length and breadth of the country with other candidate’s names and pictures.

Derry, people vote for people and you know this – your flyer is a wasted opportunity to get your message across to your voters. Lots of pressing the flesh is needed to show them you – check out Aine Collins flyer who goes some way to showing what she is like and why we should vote for  “her” – overall score 28 out of 50.

Best of luck in the elections Derry!

Greg Canty is a partner of Fuzion Communications

Would you text “Flirt” to 57333?

January 30, 2011
Text flirt

Who would text "flirt"?

Past 11 at night you will come across so many of these adverts, you know the ones, “text flirt to 57333, for friends, friendly chats or maybe more” .. and they promise even more.. “girls in your area are waiting to talk to you“!

Do we really think that you could be fooled by these adverts? Would you really call that number and expect to actually chat with someone genuine (if that has happened to anyone, I’d love to hear about it). You know without a doubt if you called that number you would end up chatting with someone programmed with standard chat up lines and a “put on” sexy voice at a huge cost (probably after waiting at least two minutes, pressing this button and that, eating up valuable time)?

Of course you wouldn’t , don’t be silly, who would? I am 45 and have never done this , nor do I know of anyone who has. At a stretch maybe a few lads larking around on their parents phone having the crack? Beyond that and applying my sense of logic and experience I can’t imagine anyone using the “flirt” service.

The conclusion is that no one really calls these numbers. Right?

While these adverts are not shown on prime TV, they are shown off peak with huge frequency and on the newspapers. They aren’t free and someone is writing cheques on a regular basis for them. Are they really stupid and foolish or just trying to get rid of money on an idea that will never work? I doubt it ..

Conclusion? Never assume you know about the marketplace, there is money in the niches, you just need to find them!!

Greg Canty is a partner of Fuzion Communications

The Pitch – Did Donald Draper really find it that easy!

January 19, 2011
Donald Draper - Mad Men

Did Donald Draper really find it that easy?

In the beginning it starts with a briefing meeting, the client outlines their requirements and you listen, gently probing for information, what kind of a business is it? What are their challenges and objectives ? What activity have they tried in the past? What are the dynamics of their industry and what kind of people are they? What are they looking for from you? You commit to coming back with a plan and you set a date for the follow up meeting..

Ok, you’ve put the toe in the water and now you’ve started on the roller coaster journey of “The Pitch”.

With one maybe two weeks of a gap to the presentation date you start that process of thinking, researching, discussing, brainstorming and even dreaming about this possible new client. It’s after slipping into your bloodstream and you are well and truly on the way.

Then the crew up the pace and start working on the plan with roles assigned to each of the team. We chat over coffee, we chat over lunch, the late phone calls, the good ideas. What do you think of this idea ..?

Now you start to become the actual business owner, you start investing emotionally in the challenge and finding the best solutions that will achieve “your” business objectives, your heart and mind are totally committed.

Two days to go, where is everyone? A quick review meeting to make sure the team is on track. The final proposal is starting to take shape.

One day to go and the visuals are other final material is produced, review, review and review again. There is no point being half committed, to have a chance you have to go the extra mile, which always means late nights and short weekends ..

Good suit today! Who is going to present which parts? Rehearse and rehearse and the final pitch is finally ready to present, Oh.. Last minute ideas .. what about it? Ok, go for it, make those last minute adjustments and then final print, burn CDs and off we go.

The nervous excitement and adrenaline take the team through the presentation to the prospective client. The team plays their part, fielding the questions, adding our nuggets of wisdom and experience, taking extra notes and then it is over.

Thanks a million, that was great, we will review your plan and come back to you” and then the inevitable post mortem starts.

What did they think of us? Did I say the right thing? What did he mean by that comment? When do you think they will give us feedback? .. The million questions roll around in your head, could we have done better and most importantly, will they go with us?

Then comes the crash.. you have been so fired up and caught up in the roller coaster of the process that you now are totally exhausted when it is all over.

You’ve played your part, given it your best shot and now it is time to detach yourself emotionally from the process. When you commit 110% it can be tough .

Before I used be on “tender hooks” waiting for the result, which normally doesn’t really happen me any more. Now when the presentation is over, that is it for me. We’ll wait to hear and if enough time passes and we haven’t heard I will push for feedback (it’s amazing how often you never get feedback, which I am convinced is an Irish thing – one crew actually admitted to me that they were just looking for new ideas!!) and that is it.

When we win it is fabulous and when we lose then try not to take it too personally, it could be for one 1,000 different reasons.. At least always give yourself the best chance of winning and learn what you can, so you can be better the next time.

Today we made a great pitch (at least that’s what we thought!), which we put an incredible amount of time, effort and ourselves into. We went through the whole emotional rush and now we are in that “after” place – totally exhausted!

Will we win the account? Who knows.. but I reckon we have a good chance! The great news is that we have another pitch to start into tomorrow!

Donald Draper from Mad Men made it look too easy!

Greg Canty is a partner of Fuzion Communications

Why we all need to think like Steve Jobs

December 14, 2010
Steve Jobs - We need to think like him!

Steve Jobs - We need to think like him!

When we think about innovation we normally conjure up images of scientists in laboratories working on breakthrough experiments and we think of people like Steve Jobs at Apple launching great new iconic products like the iPad.

While this type of innovation is “in lights” we need to embrace some form of change and innovation in the way we have been doing things for all of us to survive.

In Fuzion we are lucky in that during the course of our work we meet “innovators” on a regular basis as part of our work, people trying to launch new products and services. For example recently we had a guy who owns a company operating in the construction sector who has just developed a new product, which he is looking to launch in the marketplace. He explained to us how excited he is at the moment and how he is now actually enjoying the new challenges that the current environment has thrown at him.

This attitude is great and shows the resolve of people who are not sitting back and innovating, mainly forced due to circumstances. This is all about doing something new but I feel innovation can come in many other ways.

I write this on the Sunday, 28th November, 2010 when the IMF bailout agreement has been put in place with Ireland (and to add insult to injury Liverpool surrendered a good performance and lead and ended up losing to Spurs!). Everyone is up in arms, protesting and venting their fury through angry conversations, online on twitter, with angry editorial in our media and yes..it is awful.

We are now paying for terrible excess, lousy governance and mismanagement in “our” country but we need to take responsibility and we desperately need to start doing things in new ways and different from the past.

What kind of innovation is needed from us?

We need to find new ways of running our country efficiently, at a much lower cost and more importantly provide new opportunities for those displaced. There is an opportunity to really sort out the excesses in the Public Sector, which must be embraced.

We need to take a new and responsible approach as to who we vote into power next time round.

We need a new system of government that promotes standards and expertise and not local favours.

We need a new tax system that incentivises risk, investment in expansion and new employment.

We need new approaches to deal with the excess in commercial and residential property in the country. There are solutions that will help here that have largely been ignored. New conditions need new solutions.

We need new approaches to red tape legislation and regulation and adopt a genuine agenda of making things happen instead of “you can’t do that because”. How about “If you do this it will be fine”?

We need a new, but fair welfare system that cares for those who genuinely are unable to work or those who cannot find work but does not reward those who choose to take an easy option.

We need new and honest attitudes towards cheating in this country.

We need new attitudes towards buying products and services from Irish suppliers.

We need new messages about Ireland and start talking up how great this country is to anyone abroad.

We need to be creative and take new approaches to finding work including “try before you buy” and this needs to be genuinely supported by our welfare systems. People who take a risk get rewarded.

We need to start having new conversations about positive things. I can’t take any more of this doom and gloom. It has us all in a very deep hole, which isn’t helping our country.

No one owes us a living, but we owe it to ourselves to reinvent ourselves as true innovators, start adopting new attitudes and new ways of doing things in Ireland.

Ok, it’s not exactly like Steve Jobs this is real innovation that we can all adopt and really need to at this stage.

Greg Canty is a partner of Fuzion Communications

Another Crazy Christmas! – Some Tips for Retailers

December 10, 2010
Tips for Retail at Christmas

Tips for Retail for Christmas

Writing a piece about retailing at Christmas should be quite straight forward you would imagine, but writing a piece that it is really helpful for retailers that have been through so many of them at this stage is a little daunting I must admit!

With a backdrop of recession and cutbacks, getting customers parting with their hard earned cash will be more challenging than ever but presents must be bought so let’s roll up our sleeves.

As part of the preparation for this article I decided I should ask my good buddy Mr Google for a little help and see what extra nuggets I could find that would definitely impress the experienced retailers out there.

If you Google “Tips for retailing at Christmas” you will be quite surprised with what you will find! My search actually took me to a website called www.christmastipsforretailers.com – can you imagine a website designated to just that topic!

In a way it’s not at all surprising seeing as the Christmas period accounts for a huge % of peoples revenue as well as a huge % of footfall. Even more important the festive period will bring a large number of “new” visitors who could well be trying out your store for the first time – what an incredible opportunity if you really think about it.

I will look at the tips under four broad headings:

Attract the customers into your store

Customer loyalty is as a result of the good work you have done throughout the year and will determine where customers will do their shopping when it comes to Christmas. However you have to do your utmost to attract them in and compete for their attention.

Database Promotions – this is where you use your databases, your invite lists, and your Facebook page for special offers, special customer nights and even Christmas cards as gentle reminders that you are open for business.

Wow Window displays – Christmas windows are really special and if possible push the boat out and really build attractive displays that grab customer attention. (I always get blown away by the window displays in London at this time)

While having an attractive window display is critical, remember that people need complete “solutions” with either their outfits or their gifts – be sure to put your best foot forward at all times with your most attractive and available stock.

Fresh – Have new merchandise arrive throughout the whole festive period keeping your store fresh and if not refresh and rotate the key displays so that the store feels new and vibrant.

Offers – Make sure your promotions are well displayed but in a tasteful way and in keeping with the overall store look and feel.

Clean and tidy store – Allow extra staff time each evening for cleaning, tidying and rearranging so that the store is looking the best as much as possible.

 

Look after the customer really well when they get there

Research has shown that at Christmas 60% of purchasing decisions are made within the store – once they come in your door make sure that happens.

Christmas is a Floor Show – One of the sites I visited referred to retailing at Christmas as being a “Floor Show”. The game is won and lost on the sales floor and this is where the staff and managers should be spending their time looking after customers, making sure that the part time staff knows what they are doing, spotting trends and sorting out issues – plenty time for the office work in the New Year!

Happy Team – Keep your team motivated and upbeat. Christmas is a happy time and cheery staff are vital for the business. It is your responsibility to keep them happy, plan a Christmas party, bring them coffee and treats and make sure you rotate them so that they don’t get too jaded as this will result in lost business.

Happy Customers – Make sure there is a good atmosphere in the store with nice scents and festive but not “too” typical music. Offering a festive drink or some sweets or treats can put the shopper in a very good mood.

 

Give yourself every chance of selling to customers and as much as possible

Once you have done the hard job of attracting people into your store you want them to do a lot more than browse and say thank you!

Make it easy – Shoppers want to maximise their time and minimise their decision making so make it easy for them by bundling and coordinating products, labelling them clearly and having relevant accessories within easy access.

Have a Top 10 or Favourites rail – Display the popular lines prominently making it easy for the customer to purchase with confidence.

Show people what to buy – Create displays with the specific solutions in mind such as mother’s gifts, party wear etc

The right staff – You need the right quantity of good staff to maximise your income at this time. Bring part-time staff in during the lead up to Christmas in plenty of time so they are sufficiently up to speed for the rush.

Speedy Gonzales – Have your quickest people on the tills and on wrapping duty – remember Rowan Atkinson (Mr Bean) in the store in the movie Love Actually!

Exchange policy and vouchers – make it as easy as possible for customers to buy by removing obstacles such as “What if they don’t like it?” objections.

Gift wrap – for the guys this is an absolute must as long as it doesn’t take too long and interferes with sales. Pre-wrap fast selling items where possible.

 

Entice them to return in the New Year

This is the one area that for some reason wasn’t covered in any of the websites, which really surprised me.

Accepting that many new customers visit your store in the Christmas period and many of the other shoppers may just be customers for special occasions, give them a special reason for returning earlier than expected.

New Year Initiatives such as invitations to a special VIP Customer “sale day” or a unique voucher that can be redeemed with purchases in the New Year might achieve this. Brainstorm ideas with your staff to encourage early New Year visits for customers.

Running competitions can be another clever way of building a fresh customer database at this time as long as it doesn’t create delays at the till!

I hope the Christmas tips have been helpful and serve you well into 2011 when we have to do it all over again, Merry Christmas!

Greg Canty is a partner of Fuzion Communications

 

 

New 30% of Profits Penalty tax to be introduced…

November 25, 2010

Red card

A new 30% of profits penalty being introduced would stop me in my tracks and whatever had to be done to avoid it would happen.

What is this new Penalty about?

I’m not sure about you but I have been up to my tonsils as usual at this time of the year with getting all my bits and pieces up to date for the tax deadline. The thought of financial penalties is a terrific way of focusing the mind!

When you have to, you can get really focused and the whole tax deadline scenario made me think about all the other deadlines that make us get a task completed. The bank requesting figures, VAT & PAYE returns, a tender document closing date, or even a client presentation deadline or event. We pull out the stops and invariably, always deliver on time and achieve whatever is required.

So, deadlines are effective?

Of course they are but do we have deadlines for the really important things? I find that often some of the really important tasks get pushed back because of the other deadline issues. We can easily leave other priorities get pushed to the back of the queue because they lack a pressing, external deadline that has obvious and tangible downsides.

Planning
How about setting a deadline for your annual Business Plan?

Is there really any deadline that should be more important than this? After all, this is the starting point for everything in your business and it makes all other things possible.

How about it being completed in November before everyone starts winding down for the Christmas break? Isn’t it absolutely vital that your team starts the new year with a clear focus on the objectives for the business, for their departments and for themselves as individuals?

Business Planning

Clarity
Does your business have a crystal clear goal or purpose or even a “Mission Statement” that everyone understands and is working to? This needs to be real, it needs to be practical and it needs to be supported by definite plans.

SWOT Analysis
Have you and your team completed a real SWOT analysis for your business?

Have you in detail discussed the Strengths and Weaknesses of your business? These are the things that make your business special and vulnerable all at the same time. What are the Opportunities for your business in the marketplace? Have a detailed look at these and it may even result in some required diversification. What Threats are posed to the business and how are you dealing with these?

Make sure you have done a competitor analysis as part of this. To be honest I wouldn’t get too obsessed about the competitors but you do need to understand where they are coming from and the tactics they are adopting and how they could affect you.

Play your own game, let them try to catch you!

The SWOT analysis should be done at Company level and then repeated at Department level. This will clearly highlight some key issues for all areas of the business and for the plan to be affective the business must have a clear plan around the tackling of these.

Plans are ineffective without detailed actions and someone needs to take clear responsibility for these.

Objectives & Budgets
The detailed plans and responsibilities need to be built into the department and individual’s objectives. These plans need to be supported by detailed budgets. What income targets are set for the business and what spend is required to achieve this?

As an individual I need to know about my part in the overall plan, what is expected of me and how my performance will be measured.

Performance Management
Performance Management is the ongoing evaluation of the performance of the business against the agreed plan. Of course the market is dynamic and things will change during the year, which the business will have to react to. Build this flexibility into your plans and amend them as this happens.

Positive Marketing
Make sure you have a really clear Marketing Plan written as part of your overall Business Plan. What are your Marketing Objectives and how will these be achieved?

Don’t go into retreat mode and lose the position you have fought hard to achieve in the marketplace. Be brave, it’s never been a better time to market your business. Take the terrific value that is still available in Advertising/PR/Marketing for your business and don’t ignore the free(ish) Social Media opportunities that are available to spread the word about your business.

Unique Opportunities
There are unique opportunities available in the current climate, which just won’t exist in a few years time. Be in a position to grab them with open arms and thrive.

Penalty Tax!

There is no 30% penalty tax on your profits for the not having your Business Plan ready for the start of the year. However, how much will it cost you if you go into next year unprepared?

30%, or maybe even more?

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork