Archive for the ‘Uncategorized’ Category

Dancing in Reardens

January 28, 2012
Disco Lights

Mae, will we go dancing?

I know that the next time my Dad calls me on the mobile it will mean that my Aunty May has passed away.

At this stage the vigil is happening with family and close friends spending the last hours of May’s life by her bedside as she struggles along getting weaker and weaker with every passing minute until the inevitable happens.

Early on Wednesday when the Liverpool v Manchester City second leg was top of my mind I received a text from my cousin, Tommy the Scouser saying that May was not well at all and the doctors feared the worst. The following day even worse news came through that she had deteriorated even more and basically her vital organs were failing.

I felt I better visit the hospital to see Aunty May and spent the first hour looking for her wandering from floor to floor until eventually I met her son in a corridor of the third floor. May was transferred from a room in the new wing on floor two to a “Personal Care” room in floor three of the old section of the hospital, room number 10. Fergal took me to her room where Uncle John was sitting by her side as well as her sister, my Auntie Nuala and her kids and some other people I didn’t really know.

Greg is here to see you, May” her husband John announced as I arrived and I sat alongside her holding her hand while she struggled to breathe and to talk to me. It was really upsetting watching her as she struggled in and out of consciousness, breathing uneasily and occasionally trying to say something to me.

Uncomfortably I sat up when another visitor arrived who seemed much more capable than me of sitting next to May, holding her hand and chatting to her. I felt useless and totally unequipped to deal with this situation.

For the next few hours I watched uncomfortably as people came and went and interacted with May and each other.

At this stage poor Auntie May was becoming really agitated as she was very uncomfortable in the old hard bed. Uncle John, Nuala and another gentleman struggled with the old bed and tried to rearrange the pillows and blankets behind May to try and make her more comfortable but nothing was working. She called out in pain frequently and despite her condition she kept trying to get up.

While the others were desperately trying to get some nurse attention to sort out the bed and some medication to help make poor May more comfortable I watched as Uncle John lovingly rubbed May’s head and comforted her with reassuring words and gentle comments that “We’ll go around the corner to Reardens for a dance soon!“.

That sense of honour summed up both him and her as their’s was always a jolly and welcoming house. Her twin boys and her daughter lovingly held her hands and gently spoke to her and reassured her that everything would be ok.

Poor May was getting more and more agitated between her pain and her discomfort and it was heartbreaking watching her in the last hours of her life desperately needing simple things such as a soft mattress and some pain relief. The under pressure nursing staff ended up getting the brunt of a very upset family but it was clear that they were struggling with less than sufficient resources.

As the nursing staff arrived and tried to look after May I stepped out into the corridor and gazed around at the old surroundings and into the old rooms and the impact of being moved to floor 3, room 10 struck home to me …. This was the section of the hospital where you were sent when there was no more hope.

As we stood in the corridor May’s daughter Gillian returned with her husband and their young kids all to see their Gran for the last time … Too young to understand the seriousness of their Grans condition they entered the room full of enthusiasm …. they probably shouldn’t have seen her that way..

Uncle John stood next to me and kept repeating how great May was and explained to me that there was nothing more that could be done for her. He kept saying the same thing over and over as if it was a brand new conversation.

When my mum and dad (May’s brother) arrived I decided to say goodbye to poor May and to everyone else as they continued with the vigil, which is still continuing over a day later. On my way back to the car in the pouring rain I called my cousin, Tommy the Scouser who was really close to her.

Apparently earlier that day May who had been unresponsive for quite some time, perked up totally when her favourite nephew visited. They chatted like two old buddies for two hours .. Tommy explained that he wanted to remember her that way and would not see her again. He cried on the phone as he recalled how fabulous she had always been to him through thick and thin.

I remember May for her warmth, her jolly nature and how she would always complimented how I looked and always asked after the kids and Deirdre.

May, we love you and we hope you enjoy that dance in Reardens..

x

Greg Canty is a lucky nephew

New Years Resolution 2012

December 31, 2011
Louis Copeland

Get up earlier and roll the sleeves up!

At the early stages of the recession I heard the great and inspirational Louis Copeland (King Louis!) being interviewed on the radio offering the following advice to anyone in business – Get up earlier, roll up your sleeves and work harder.  I took this advice on board fully along with a determination to stay positive within ourselves and for our clients. It has thankfully served our business really well.

However this approach comes at a personal cost – I have got up earlier, I have worked my socks off, I have approached every situation with determination and positivity and I have seized opportunities as they came along.

Unfortunately this had to mean big sacrifices in terms of personal time. Both Deirdre and my kids in particular have suffered and I even missed a pile of Liverpool matches (some may say that is a good thing!). In reality there was nothing I could do about this – that’s what you have to do now to have any chance of surviving and thriving but I did feel towards the end of 2011 that I let my own personal resources run dangerously low.

My New Year’s resolution is to continue with this positive and hardworking approach but to make sure I make more time for everyone that is close and special to me.

That’s probably easier said than done but at least lets make it a real goal!

Happy New Year!

Greg Canty is a partner of Fuzion

Are you following your passion?

December 16, 2011
Peter D Walls

Are you following your passion?

I started telling this story in a previous blog post “Breaking Bread Together” , but there was a separate story there which I felt warranted its own stage so here goes eventually for the one I intended writing in the first place..

Fuzion Friday had arrived again – on Fridays our team at Fuzion share a meal together at lunch time. This is something we all look forward to as it is a highlight of our week when we all let the hair down and shake off some of the stresses of the week.

The chat starts off at around 12, “where will we go for lunch today” and after much discussion (Mary normally getting her way!) a restaurant is chosen and while the intention is to get there before 1 to avoid places being too busy we normally find ourselves trekking out the office door at about 10 past 1 because someone is always finishing something!

On this occasion it was me that was delaying proceedings so eventually I told the bunch to go ahead to Cafe Bar Deli and I’d catch up in a few minutes. As always I underestimated the 2 minutes it would take to finish what I was doing and I could see the “where the hell are ya” phone calls coming through to my phone.

Eventually I finish what I am doing and I race down the stairs and make my way quickly towards the restaurant. Heading quickly towards Oliver Plunkett Street I start to hear a really beautiful sound coming towards me – at a street corner I am greeted by the sight of this very tall gentleman dressed in a tuxedo singing the most beautiful version of “The Town I Loved So Well“. Despite the rush I was in I just had to stop and listen to this gorgeous performance, which was a rare treat not to be missed.

A few people did stop to listen, while other busy shoppers shuffled by going about their business. I could feel my phone vibrating in my pocket but I ignored it as this moment was too previous to miss. Eventually I had to move on (I could start to imagine the earful I was going to get by the crew) but only after first shaking this man’s hand and thanking him for a beautiful moment in an otherwise crazy busy week.

I took a photograph of this guy and noticed the sign by his feet complete with phone number and web address – his name was Peter D Walls, www.peterdwalls.com and his number (086) 7728344.

Over lunch I could not get this guy out of my head – what is his story? He was clearly very talented and here he was singing on a street corner, which surely was something “beneath him”? At least this is what my immediate reaction would be.

Intrigued I decided to check out his website and learn a little bit more about this street singer. With the help of Mr. Google I found his website, I found a YouTube clip of a street performance and I listened to an interview that someone did with him. It turns out he does this frequently, he appears in Thomas Street, Limerick every Saturday and he performs in Dublin during the week also.

Is this beneath him, surely his talent deserves a much better stage, why is he doing this, why is he putting himself in the mix with other buskers, who to be fair would not lace his musical boots?

Looking desperately for an answer to this question I found a simple quote on his website –

It’s never too late to follow your passion

..does it really matter what you are doing and where you are doing it as long as you are following your passion?

Happy New Year!

Greg Canty is a partner of Fuzion

I had a Great 2012 because ..

December 14, 2011
Diary entry

I has a Great 2012 because ....

Well – how did you do?

Did you achieve what you set out to achieve in 2011?

Did you make ambitious plans and fall short of them or did you make any plans at all? – If you did, well done!

I don’t know about you but making plans and actually achieving them is always challenging and at the start of the year I find myself at the start of that loop all over again making promises than often will never materialise!

Last year I wanted it to be a little bit different and I had my own creative and quite practical idea, which was inspired by a book I read called “The Art of Possibility” by Benjamin and Rosamund Zander (a really interesting motivational book by the conductor of the Boston Philharmonic Orchestra and his wife who is an executive coach).

This idea is rooted in the power of visualisation – the principle behind this is that if you visualise what you want to achieve then there is a much better chance of it actually happening.

Here goes ..

Take a pen and paper and simply write your diary entry in advance for your last working day of the year ..

Imagine just before you switch off the lights in the office, before you head out the door to do some last minute shopping and enjoy a well-earned rest, you quietly write your diary entry.

It might go like this..

23rd December, 2012

Wow, that was some exciting and really fulfilling year!

It was a great year because I really achieved what I set out to both personally and professionally and even more besides because of those opportunities that cropped up that I wasn’t even expecting. At least I had my eyes open and when they occurred I spotted them and grabbed them.

I started the year with a few really clear goals including (go for it, be specific – list at least 5!)

I thought these goals were going to be really challenging, but I achieved these as I made a few important changes in my life that were necessary such as (be honest – what needs to happen for you to achieve those goals – your conditions for success).

It wasn’t all plain sailing and I had a few setbacks but I kept a clear focus on my goals, I kept a positive outlook and by digging deep and having a clear belief in myself and my abilities I managed to achieve them all in the end.

I’m glad I kept a positive outlook and kept my eyes open for those genuinely unique opportunities, which I know will only present themselves in this challenging economic climate – it made a huge difference to my business this year, which I wasn’t expecting.

Merry Christmas and Happy New Year,  2013 – Bring it On!

Your signature (make sure you do this)

Put this in an envelope, place it in your top drawer and have a peep at it on the first day of every month (set a reminder in your computer to do this) and see what happens.

We did this with our full team at the end of 2010 and I can tell you it worked out quite well, thank you very much!

We will do it again this time round – I’ll let you know how we got on in about 12 months’ time.

By the way I’ve just ordered a really nice new car – guess what was on my list last year!

…what are you waiting for?

Greg Canty is a partner of Fuzion

Dog mess and the big lesson!

December 12, 2011
Bing watching telly

I love this show !

I must admit that I never wanted a dog – It was part of the deal that had Deirdre emigrating from Tralee many moons ago!

I’ll move to Cork as long as we can get a dog” she declared most definitely.

I agreed to this request in the genuine hope that she would forget about it in time. This strategy worked for about 9 months but unfortunately she did not forget and the day of reckoning finally arrived .. she ganged up on me with Ellen, my daughter and I started to receive emails at work with pictures of  “rescue” dogs, each with very sad tales.

I gave in eventually and we made the trip to the West Cork Animal Rescue Centre and chose the poor quiet fella in the corner who already had the name “Bing”. He had short hair – we were told be wouldn’t grow much bigger and that he wouldn’t shed much and true to their word neither came true! He grew to quite a size and he has totally destroyed the house with his light dog hair.

Now, I have eventually grown to love him but he is definitely Deirdre’s dog. He is quite a funny fella and one particular quirk of his is that he loves watching TV – if there is an animal on a programme he gets particularly interested but he likes plenty of other stuff. As I write he is actually glued to the Mel Brooks war movie “To be or not to be”  (check out the photo – he has good taste Mel Brooks is hilarious!)

In the 10 years that we have had him I have become quite used to most of what comes with the whole package of having a dog except for … you guessed it, dog mess!

It’s bad enough that the garden is destroyed (grass cutting was always a pain but now it is a very perilous operation) but the worst moments are when we are out walking him and he decides to mortify you in public. To be fair to him he reserves this embarrassing practice for grassy areas but I absolutely cringe when he has his moment of glory (sometimes I think he does it deliberately to me) just as someone is passing by.

They never say anything as they pass but you know exactly what they are thinking as they pass: “Disgusting, and I hope they clean up the mess that their dog has made“. Of course they are right to think this and quite correctly there are laws to back this up.

According to the 1997 litter laws  – It is not an offence to allow a dog under your control to foul in a public place, however it is an offence to let your dog foul and fail to remove and dispose of the foul subsequently

The horrible reality behind this law is that when you walk your dog in public places you must be armed with your little plastic bag and when your precious four legged one decides to do his business then you have some awful business to do. This is one of the most horrible things to do and when it happens I insist that the ownership laws are applied strictly, “DeirdreHe is your dog!”

As horrible as this task is, it makes sense and as law abiding citizens we need to be fully responsible.

Quite simply..it’s your dog, so its your mess and you are expected to clean it up.

Imagine if every mess was sorted out in this way..

Greg Canty is a partner of Fuzion

Breaking bread together

November 30, 2011
Fuzion PR

Where will we go to lunch today?

Every Friday the team at Fuzion go to lunch together – we call it Fuzion Friday!

No matter what happens, no matter how busy we are we keep Friday precious and break bread together. Its a time when we chill out for a while, chat about the week, relax, crack a few jokes and simply bond over a bite of grub and yes, if we’re not too much under pressure we will share a bottle of vino.

We started this tradition a number of years back when it was just me, Dee and Ali in the team and somehow we never stopped and now the whole bunch of us go – that’s 9 of us when we are all together! Sometimes we might bring a client along and even the odd brave journalist has been known to join us. When things were very tight financially (when aren’t they!) the crew came to us and suggested that maybe we should stop this practice as it was probably costing us too much.

For us the ritual of sharing a meal together and de-stressing, just for a while every week is too precious and worth too much not to do.  I look forward to it so much – it’s a simple ritual that signifies we have pulled together as a team through another busy week. After all what is the point if we can’t do this?

I have worked in small companies and I have worked in large organisations and for me the most important thing is being happy – we spend so much of our time in work it is vital that we enjoy who we work with and that we enjoy a happy atmosphere together. For the most part my working life has been in good places with a good atmosphere but I have also experienced the total opposite. If that is you then “get out” – it will eat you up.

Now, don’t get me wrong – we do have our moments when we are under stress and everything isn’t Utopia (invoice day!) but to be honest they are more the exception.

I work with a great bunch, I will always protect the positive atmosphere because I just couldn’t bear the opposite – life is just too short to be unhappy at work.

I started this blog to share a particular story with you but realised half way through that the story of breaking bread together was worth a stage all of its own. I’ll tell you the other story next week!

Break bread with your team this week .. 

#WinHappy

Greg Canty is a  parter of Fuzion

When Great Products can mask over Poor Service

October 15, 2011
Butlers Chocolates

Great Coffee - Not so great service

I found myself in the queue of Butlers Chocolate Coffee Shop for about the fifth time in the week for my ritual morning treat and I just decided that I had to leave and search the streets of Cork for another alternative outlet that might serve coffee as good because of what I witnessed the previous day(Cork Coffee Roasters on Bridge Street is a little too far away).

Unfortunately I didn’t find a better cup of coffee anywhere so I just have to try to solve my dilemma by blogging about my experience in the hope that Butlers might notice.

Butlers Chocolate Coffee Shops do great coffee but at times the customer service is just appalling (my social media contacts will have seen a zillion posts about this from me). Some of the staff are very friendly and some are really quite the opposite. I find this incredible – I go in there at least three or four times a week, I buy a few coffees each time and some of the regular staff would neither smile, make small talk or even make eye contact.

There is also a very definite policy of preparing the coffee for the customer and leaving it on the counter and then “shouting” out the order until the customer hears and collects. You could be in there on a quiet day, sitting having a chat while waiting for your coffee , just feet from the counter and the staff will still “shout” your order instead of popping it over to you – I must admit this drives me nuts!

This must be how the staff are trained and I feel it also probably lends itself to a culture whereby a “no smile” scenario is quite acceptable as well. I can see the logic around staff overhead but this policy needs to be applied with some intelligence and “cop on”.

Hilariously they recently introduced a new electronic loyalty card system called a “Happiness” card and for the few weeks around it’s introduction all the staff had t-shirts with “Happiness” written boldly across them. With the card you earn your usual one in ten coffees free but you also earn loyalty points – all designed to have you coming back. Now there’s a good promotional idea!

This week I witnessed the very worst customer service incident, which motivated me to eventually write – A woman with a young kid and a new born baby around her neck in a little sling ordered a low fat latte. She seemed under pressure as she sat down while waiting for her coffee – the “shout” duly followed by the staff member: “low fat latte” to be followed by an even louder and more impatient “low fat latte“.

The poor lady who was sitting down and a little under pressure with her toddler and baby responded “I’ll get it when I am ready“. At this stage practically every customer in the coffee shop had heard the awful interaction and were trying to figure out why none of the three staff on duty could make an exception and walk the few feet over to the woman with her coffee.

I was chatting with a buddy of mine and I was about to collect the coffee from the counter and bring it over to the woman only to be beaten to the punch by another customer.

Incredible!

The product is great so we keep going back but at some point a new coffee shop will open that will know the value of smiling and the even greater the value of bringing coffee down to a customer in extreme or not so extreme situations .. I look forward to it.

If you have a great product be careful not to create an opportunity for poor service to creep in.

Greg Canty is a partner of Fuzion

Factor 15, the Flywheel and that crew in Killarney

September 6, 2011
Irish Summer

See you in 2012?

I’m getting ready for another day, up early and wondering what to wear ..

The rain pounding against the bedroom window and a night of strong winds rattling fence doors and outdoor tables and chairs guides me towards something sensible and yes we will be wearing a coat today. This was after a cold September night (I find that hard to say as don’t really want to admit that August, the summer of 2011 is done and dusted) when we had to fire up the heating for a while. Strangely enough that wasn’t the first time – in August we turned it on twice!

Grabbing a towel from the cupboard in the dark and something drops onto the floor – Light on..My God, I haven’t seen that in a while and I won’t be needing it again for a really long time unless we escape to somewhere sunny for a week (now there’s an idea!). It was a bottle of Factor 15 sun protection – I didn’t get to use much of this in 2011 – whichever way you cut it the summer was shocking and it has left a lot of us really disappointed. We could definitely have done with some (any ..) sunshine.

I illogically held onto the strange idea that we would have a great summer because we had a lousy winter and even more illogically that we would have a great summer because the usual “leaving cert” summer heat wave never happened. Indian summer – nah, doubt it..

What can we do?

At least we don’t depend on the weather too much for our business but it does to some extent as it would affect some of our clients working in the tourism sector and we do a lot of work in this area.

Tidy Town success for Killarney

Tidy Town success for Killarney

Yesterday was a huge day for one of our clients, The Killarney Chamber of Tourism & Commerce. They have just won the Tidy Towns competition for 2011 and unfortunately had to celebrate in terrible weather yesterday (5th Sept, 2011). In Killarney they are hugely dependant on the Tourism sector and as you imagine the lousy weather can’t have helped them a whole pile.

Ironically they had a great year despite the elements – you could put this down to many factors but as a close observer I put it down to simply doing the right thing consistently.

In my last blog I spoke about the fabulous book by Jim Collins, called Good to Great where he scientifically unearthed the factors that led to the sustained success of what he called “Great” companies.

The reasons for Killarney’s terrific Tidy Towns win and the terrific season is rooted in one of the success factors that Jim Collins talks about. He speaks about the Flywheel..

Initially it takes a lot of effort, toil and sweat to achieve a small movement to the flywheel – it takes a lot of people pushing and pushing in the same direction before you achieve any movement – eventually some momentum is achieved and with more and more pushing even more momentum is achieved. Before you know it the flywheel is moving quickly and just needs another nudge now and then in the right direction to maintain the momentum.

To the outside world it looks like it is easy, that success just came knocking on the door and it just had to be opened. To the people involved they are shocked at anyone that thinks it was easy – they remember the times when huge effort was required to achieve even the tiniest momentum.

Killarney – we have been working with them for about 6 years. Yes, they are blessed with the most incredible natural attributes but they have this team spirit, this rising tide mentality, this can do attitude, this belief that nothing happens by itself and that they need to be proactive at all times to achieve success.

Jaunting Cars - Killarney

Winning is Easy?

The town is beautiful, it is spotless, the tourist product is superb, the hotels, guesthouses and B&B’s know their business and are experts at delivering a genuine welcome. They have Summerfest, they have the Rally, they have Christmas in Killarney, they have the Irish Open, they have the right attitude. You may have noticed the teams of volunteers in Killarney, adults and children early in the mornings and late in the evenings painting, tidying, gardening and picking up rubbish all around the town – at one point this year there was a row because some of these guys refused to be featured in some PR shots for a TV programme.

That’s not why they are doing it” we were told. That goes against the grain with our Never Waste a Good Story mentality – very frustrating. It does tell you a big story about them – this is about collective pride in their town. Well done Killarney!

They can’t do anything about the rain but they can can decide how they go about their business – control what you can, go about your business in the best possible way and if the sun shines it’s a bonus!

Flywheel..

Greg Canty is a partner of Fuzion

Bad haircut ..

August 12, 2011
Greg Canty Fuzion

Haircut? – I’ve just had one !

For years and years I went to the same hairdresser to get my curly mop chopped. For anyone that has witnessed my curls they will know that it is not a regular head of hair – at least that is what I have convinced myself!

Yes, I am particular and once I find someone who I trust to look after my hair I will continue to go there every time, asking for the same person – you end up feeling comfortable with the surroundings and the staff there, which in particular for a guy is a big deal … A hair salon can be a daunting place for a male, surrounded by women nattering, getting blow drys and with their hair in all sorts of weird tin foil! (surely there must be a better method?)

The guys reading this will be wondering why I don’t just go to a barbers – trust me, anytime I have done this it has been a total disaster … even when I was a kid the regular barber just couldn’t handle my hair. So, unfortunately I am destined for a life of embarrassing moments at hair salons ..

My hair trips have been interesting down though the years – ending up in the window under red lamps in Peter Marks at Wilton Shopping Centre when you are 15 on a Wednesday afternoon half day from school is not funny when your buddies are in convulsions looking in – last time I agreed for my hair to be dried naturally!

Or wondering that no matter what instructions I gave the salon I always ended up being scalped – years later I learnt that when I left the house my mother would ring the salon and warn them that she was coming for a refund if they did not give me a decent hair cut – for years I went around thinking hairdressers were deaf!!

The worst was being handed a brush to clean down my clothes and instead I start brushing my hair with it – mortified and red faced I left the salon with the staff thoroughly enjoying the hilarious experience ..

Now, do you understand why I am sensitive about the hairdressers and how important it is that I am comfortable there? – you can also understand that it would take me an awful lot to change from my regular salon.

Sure enough it happened – a few times I rang and they were always too busy and couldn’t squeeze me in, would the following Wednesday week at 4:30 suit? Not really ..

This happened a number of times and eventually I took a huge leap of faith and changed salons and 5 years later I am still going to the one that I switched to – I now know the staff quite well and am comfortable going there.

Truth is most of us are very slow to change our habits unless something has gone wrong, until the day you get a bad haircut – I guess there is more than one hairdresser in the land that can cut my strange mop of hair after all ..

As comfortable as your customer is with you and your team watch out for bad haircuts..

Greg Canty is a partner of Fuzion

PR is all about managing your reputation – while at Fuzion we can enhance your reputation through the media the most important aspects come directly from you.

Never look a 70 Day FAS Gift Horse in the mouth!

August 4, 2011
Only another 50 days left!

Only another 50 days left!

Oh my God what an opportunity for the Minister for Education & Skills Ruairi Quinn T.D. and the government to take on a really straightforward issue and lay down a marker for all sorts of unnecessary excess, total extravagance and total waste.

What better way to show the Irish public that it is no longer going to put up with this rubbish and that the Irish “Gravy Train” is totally finished.

What better way to take on a ridiculously powerful union who are defenceless against something that is so blatantly wrong  and corrupt. The union officials who negotiated this 70 days retirement “acclimatisation leave” originally must have been astounded that it was agreed to – the bubbly was flowing that night!

When such a clear opportunity comes along to management to sort out something that  is so blatantly wrong they just have to grab it with both hands and display a little bit of mettle and lay down the smallest of markers. To not grab the opportunity would be a total catastrophe.

This is obviously a sad legacy from FAS that quotes of itself:

FÁS enhances the skills and competencies of individuals and enterprises in order for Ireland to further develop as a competitive, inclusive, knowledge-based economy. It strives to do this through the provision of tailored training and employment programmes that suit everyone’s needs.

(Oh my god … paper never refuses ink)

Ruairi & Co – this is easy …. accept the gift of the 70 issue and show us some mettle.. please.

It would be good for the country and for your PR!

Greg Canty is a partner of Fuzion