I had a great 2014 because …

January 1, 2014

visualisation

For the last few years I have been doing this simple little exercise at the start of the year to help get focused around things that are important both personally and professionally.

I have found it to be really useful and one that has made a big difference.

I don’t know about you but making plans and actually achieving them is always challenging and at the start of the year I find myself at the start of that loop all over again making promises that often will never materialise!

A few years ago I was inspired to go about my goal setting in a different way thanks to a book I read called “The Art of Possibility” by Benjamin and Rosamund Zander (a really interesting motivational book by the conductor of the Boston Philharmonic Orchestra and his wife who is an executive coach).

Benjamin Zander, the conductor has the task every year of bringing out the very best from a large group of very talented musicians for his orchestra.

His approach is rooted in the power of visualisation – the simple idea behind this is that if you visualise what you want to achieve then there is a much better chance of it actually happening (unbelievers ….stop reading now !!)

Here goes ..

Take a pen and paper and simply write your diary entry in advance for the last working day of the year to come..

Imagine just before you switch off the lights in the office, before you head out the door to do some last minute shopping and enjoy a well-earned rest, you quietly write your diary entry.

Tuesday, 23rd December, 2014

I had a great year because ….

Be as specific as you can including both personal and professional goals and when you are done Sign it!

Place your note in an envelope and seal it – on the last day of every month (use your calendar system to schedule this) open your envelope and have a peep to see how you are progressing.

…what are you waiting for?

By the way ….Happy New Year!

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin

 

Holidays at Home

December 31, 2013
Summer Holidays

“Where are you going on holidays?”

Where are you going on holidays?” is a question that we are all asked many times during the year (the hairdressers is probably the spot where it is asked most of all!).

If you are going somewhere exotic, somewhere unusual, some place that most people haven’t been to before then you have a really great answer to give them.

During the Celtic Tiger days many of us gave loads of these great answers and this even extended into stag and hen “holidays” and company Christmas trips away.

For me the best holiday of all isn’t the one to that exotic, extravagant and most unusual of destinations it is the one that happens every year at Christmas when we literally holiday at home and get to appreciate and enjoy our own houses.

We decorate the house, we buy in nice goodies and we put our feet up for a week or so. We do very little other than catch up with friends and family and exchange gifts and most importantly good wishes. It’s an absolutely precious time.

Where are you going on holidays?

I can’t wait…I’m staying at home!

I’m looking forward to the next Christmas already ..

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin

Gran Ellen came to visit on Christmas Day

December 27, 2013

Family Christmas

Christmas Day this year was really special as our gang hadn’t been together for a long time and it was possible this year because my brother Colin came back from the U.S. to Cork with his wife Lisa and their two kids Alex and Ciara.

We had dinner in my mum and dad’s, my sis Laura was there with her husband Coley and their boys and I was there with Dee and my special two, Brendan and Ellen.

Mum surprised us all with a CD recording of our Gran Ellen who passed away on the 30th July, 2010 at the fine age of 99!

The recording was made at a New Year’s eve party in 1994 at my aunt’s house. Someone obviously got a present of a tape recorder and they decided to make a recording that night. What probably seemed like quite a naff idea at the time was the perfect Christmas gift as it brought Gran Ellen to the dinner table with us.

My cousin’s daughter, Fiona (just 7 at the time) was the skilled interviewer and as a result we heard Gran Ellen (Ellen Burke) talking about her brothers and sisters (there were nine children in the family) and also about her own children. She spoke about how her two eldest daughters went to the States (Renie and my mum, Ann) and how my mum returned after six years. She went on to say that three years later she had a lovely baby boy – me!!

My Gran loved a drop of whiskey and on that New Year’s Eve night she must have had a few as she was in flying form as we heard her sing a few old songs, which we all listened to desperately struggling to hold back the tears!

I sat in the middle of my fabulous family, young and old and I stared at the CD player listening to Gran’s voice as clear as day – she was there with us on this very special Christmas day.

We miss you Gran Ellen x

Greg Canty

Giving away the customer

December 19, 2013

Call Centre frustrationWhen I ring the customer service number do I really know who I am talking to?

I listen carefully, does the person at the end of the phone seem to know what they are talking about, are they talking like a robot, are my calls being recorded for internal purposes, can the person I’m talking to really do anything for me?

At this stage we actually expect the worst, we expect to go through a series of button pressing, we expect to be in a queue and we expect very little success from the “service” call.

Am I talking to someone in a call centre who is fielding calls for numerous companies or am I actually talking to someone who works for the company I called and who does care that the call is completed with a satisfied customer at the end of the phone.

When the business started was customer service a priority, is good customer service a good thing, is customer service something that can differentiate you from your competitors …is customer service that simple element that can help you increase business and generate great word of mouth?

Before you sign that contract and outsource your customer service, no matter how financially attractive the deal appears is this something you can afford to really hand over to someone else?

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin

Uncle Neilly and the importance of telling stories

December 15, 2013

David Gray - Cork Opera House

Recently we were lucky enough to see the fabulous David Gray performing at the Cork Opera House – while I have always loved his music it was the first time seeing him in concert and he didn’t disappoint.

He has an incredible voice, fabulous songs and he delivered a very special performance with the help of a gifted band. He showcased some tracks from his new album, which were really strong.

Lisa O'Neill - singerBefore David Gray we had a support act, singer song writer Lisa O’Neill from Cavan who entertained the crowd with her unique style. I hadn’t heard of her before, which seemed to be the case with pretty much most of the audience who had taken their seats early.

It must be difficult entertaining the crowd when your songs aren’t familiar to them and when in truth they are not there to see you at all.

Lisa did something very clever to endear herself to the crowd – she told us stories.

She told us about the honour of being on tour with David Gray and how stunned she was when he asked her to tour the United States with him. While she wanted to grab this opportunity she was apprehensive as an uncle she was very close to, Neilly was suffering badly with cancer.

When her uncle heard this he insisted that she went and gave her €500 to make sure she “always bought a round when it was her turn“.

When she was on tour she kept Uncle Neilly up to date with her experiences and the one thing that fascinated her were fireflies. She had never seen these before and at night on the tour bus she saw many of them who politely decorated the windscreen on a regular basis.

“This song is for Neilly who isn’t with us anymore”. Lisa had our attention and had won us over.

After a really great night and a memorable performance by an artist I really like the thing I remember most is the story about Uncle Neilly.

Whenever you are pitching or selling your wares try to tell a story to bring it to life and most importantly one that makes them remember you.

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin

What do you do?

December 12, 2013
Robert de Niro

Hi – What do you do Robert?

I was reading a book by Michael Port called Book Yourself Solid and in it he gives some really interesting advice about answering the question:

“What do you do?”

This is probably asked of you a few times week when you meet new people and it might typically arise at a networking event.

Your typical answer is to use your normal industry label “I’m an architect, an accountant, a solicitor, a financial consultant, a life coach, a banker, an insurance broker, a PR consultant, a social media consultant“.

While this is helpful as it does wrap “you” in a nice simple understandable package, Michael Port argues that this is possibly doing you a big disservice.

Once you mention that “label” you are bunching yourself automatically with every other person who might use the same label to describe themselves. For example if the person has had a poor experience in the past with a “wealth advisor” then the minute you mention that you are a “wealth advisor” they mightn’t like you very much and will politely shuffle away from you!

Imagine Robert De Niro answering the question by saying “I am an actor“!

Michael’s simple suggestion is that instead of using the typical label why not describe “what you do” in a much more descriptive way.

Michael’s suggestion struck a chord with me as I know when I am asked the question “what do you do” I certainly don’t want anyone to put me in the same category as any of the people working in our general area – I am totally different and I bring vast business background and a particular skill-set to the table.

So instead I might say: “Working with a great team I use my commercial experience to make businesses and organisations more successful by first making sure their proposition is presented in the best possible way and then getting as many people as possible to hear about them” …. I could even go simpler with “I work with a really talented team to make businesses and organisations better“.

Oh.. how do you do that?” and then you tell them!

What do you do?

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin

Dachau and things we don’t want to remember

December 12, 2013

Entrance to Dachau

All four of us found ourselves at the front gates of the Dachau Concentration Camp on a cold but beautiful sunny morning as we were about to start the Memorial Tour. This has been open as a visitor centre since 1965.

Arbeit Macht Frei” or “Work will set you free” reads the inscription on the entrance gates.

This was very strange as only two hours before I was resigned to the fact that none of our crew wanted to go on the tour so I wasn’t going to force it on anyone.

After all why would anyone want to inflict such misery and horror on a few days holiday?

For me it was just 8 miles from Munich where we were staying, it is a huge part of the German story and I really wanted to see it – I knew it was morbid and would be upsetting  but something brought me there. It was quite a difference to the “Sound of Music” bus tour of Salzburg the previous day!

In a bizarre coincidence we missed the bus tour that we intended to take and hopping off the train at Dachau station we bumped into a lad from Templemore in Tipperary who is an official guide …off we went with Gordon!

Dachau is unique as it was the very first concentration camp, opened in 1933 initially for male German resistors who needed to be “re-educated“.  After 1938 as the Nazi terror machine reigned across Europe the camp became a cruel home to many other male Jews and other persecuted minorities.

We learned that Dachau was the sophisticated  “pilot” camp, which was to be used as a training ground for the Nazi’s who would practice, develop and use this model and replicate it over 2,000 times across Europe. This camp was so sophisticated that it was even shown to visiting dignitaries as part of PR, propaganda tours – this was no secret.

Dachau was a clever place to locate the camp as it is a beautiful area with a proud history – a camp there must surely be legit?

The top, well respected SS commanders would be trained here in detail about how to run a concentration camp. I always pictured the concentration camps as prisons but in reality it was an imprisoned workforce who were there to service factories, which were located outside the grounds. These factories included big companies who are still popular brands today.

This was a system designed both to imprison “Imperfect” people but also to make money from them in a brutally efficient industrial model.

Torture, humiliation and unimaginable cruelty ensured that all prisoners stayed in check – there were worse camps than Dachau Gordon told us.

I photographed the entrance  – on a sunny day it looked nice.

I photographed the famous gate with that “motto“.

I took a photo of the prisoners as they were photographed on the day they were liberated on the 29th April, 1945 – lots of happy faces.

I took a photo of the huge yard where the roll calls would have taken place – gorgeous day.

I took a photo of all the prisoners who were photographed in a roll call – lots of unhappy men lined up.

I took photos of the room where the prisoners were taken on the day they arrived – they were stripped, and then totally shaved and deloused with disinfectant, which would burn their skin we were told.

On display in the room were some large prints with graphic images, which started to reveal the full awful story – I didn’t photograph these.

We were shown a wooden table over which men were humiliated and whipped with a cane if they stepped out of line (not making a  bed properly for example) – I didn’t photograph this.

If a man tried to stand up to the officers they tied his hands behind his back with a chain, hoisted him over a wooden beam (in this cleansing area) and would drop him. This would dislocate his shoulders, break his arms and tear his muscles.

At this point I wanted to leave, I got the picture …I had heard enough.

The movie was about to start – we watched in horror at the black and white footage that was taken when the camp was liberated. Bodies found on railway carriages (this was unusual for this camp we were told), piles of naked corpses stacked on top of each other and the terrible state of the survivors.

This camp that was built for 7,000 prisoners ended up with over 32,000. After liberation 2,000 prisoners passed away from ill health – their condition was so poor that nothing could save them.

At this point I wanted to leave again – I felt the others were the same but no one said a word. 

We went back out to the yard and the fresh air and sunshine. We viewed the memorial sculptor and the beautiful tree lined passage that would have run through the middle of the camp – the trees had been there at that time, to make the camp look nice. I took a photo.

We walked over to the rebuilt barracks that the prisoners would have lived in – I didn’t take a photo.

We walked down the tree lined avenue which would have run in between the rows and rows of barracks on each side – these were dismantled after the war.

The crematorium where the human “waste” was disposed of was next on agenda. This was to the back of the site and would never have been seen by the prisoners. Some prisoners were given the job of running this area.

We first saw a little cabin with two ovens inside – it was clear what they were for.  I didn’t take a photo.

Due to capacity issues a new and very sophisticated and impressive looking building was erected. This consisted of rooms where prisoners would remove their clothing, a gas chamber (with shower heads, which they would have been used to – The sign at the entrance overhead read “showers” in German) and a bank of ovens. Its not sure if this gas chamber was used much – maybe it was just for training purposes?

Some women were hung in this room and then cremated because of something they did which upset someone ….it’s a blur.

We quickly walked through this area. I quietly blessed myself in each of the rooms. Towards the end of the war the crematorium was shut down as there was a coal shortage.

I didn’t take a photo.

Behind this building was a little garden walk where assassinations took place against one of the walls – young boys as young as 14 were doing the killing at this point in time.

I didn’t take a photo.

The Dachau Memorial was created by the survivors who wanted it to be shown and experienced in this way. They want the full story to be told so that all of us understand and none of us forget.

In Germany schools are brought here as part of their curriculum.

According to Gordon some of the remaining survivors still return and perform meet and greet duties and tell their stories to visitors.

Statue at Dachau

The last part of the tour is a simple statue of a lone survivor, which is directly facing the crematorium – the statue is of a skinny, prison weary survivor standing proudly in a long trench coat.

He could now walk out of Dachau ..

I took that photo.

We are all busy with our own lives and it is often easier to turn away and not look at things that are unpleasant and make us feel uncomfortable.

Today l look at my photos – while I went to Dachau I did my own filtering job and I left the really unpleasant stuff behind.

It’s easier that way.

Greg Canty is a partner of Fuzion

Start believing, stop whispering

December 2, 2013

Waiting for Santa

I was reading an interesting blog post by the hard working and very smart Deirdre O’Shaughnessy, (Editor of the Cork Independent, writer for the Sunday Business Post and regular media panellist) yesterday about signs of positivity and the earliest (Santa Claus wish list) rumblings of tax cuts.

As Deirdre pointed out this thinking might stop when poor Santa gets stuck in the chimney …in truth few of us have regular chimneys these days so like everyone else life is even complicated for him these days!

Deirdre O'ShaughnessyDeirdre talks about the 58,000 extra people working in Ireland in Q3 compared to Q2 and unemployment has dropped below 13%, she talks about the bottoming out and rising of house prices in Dublin (for me scarcity of supply is the best story of all – building is inevitable which means jobs) and the icing on the cake is the bailout exit.

These are all great and very concrete signs of real improvement and even the news that the State is likely to make a profit on the Bank of Ireland share issue is encouraging.

Deirdre goes on “Things seem to be improving. That’s undeniable. Over the past couple of months, business people I have spoken to have whispered that they are seeing a lift. Whispered, because it’s fragile

When I hear Deirdre saying things like this I take huge encouragement from it – in her role at the Cork Independent she would interact closely and regularly with a cross section of businesses from all sectors and this would be a good barometer as to how things are performing “for real“.

Last week I shared in my blog post “Are things on the up at last?” our own experiences in Fuzion both in Cork and Dublin. We are witnessing a definite sea change.

Even last week we had many meetings with clients and prospects who are planning ahead for 2014 – we haven’t seen such early planning for quite some time. People are definitely feeling and most importantly behaving confidently.

Confidence and belief is half the battle – performance will follow. We need to start believing.

2014 will be a great year …instead of whispering it we need start roaring it!

#Positivity

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin

The biggest bit of ‘good news’ we’ve been hearing of late is, of course, the bailout exit. This is a bit like being one of the aforementioned young people who can’t find work. You’ve moved out of home so your parents technically can’t tell you what to do any more. But living, jobless, in their garage, has its own restrictions.

Katy Perry and her Twitter Tips

November 26, 2013

Katy Perry - Twitter Tips

Getting someone to tweet for you is cheesy and desperate” said Katy Perry as she was interviewed on the Red Carpet at the 2103 American Music Awards.

She was asked to comment about her incredible Twitter following, which is just shy of 48 million people.

While she is clearly not like the rest of us mere mortals in terms of popularity online she does have a terrific handle on what works and what doesn’t.

Her off the cuff interview was simple but there was pure gold in what she said:

I have a huge responsibility with so many followers

“No one runs my account for me, I do it myself

“I don’t get my manager or my publicist to tweet for me, it’s always me”

“People want to see the authentic, genuine you

“People want to see your personality and it gives them a chance to see that you have fun

“I never try to sell or promote products but I will share ‘stuff’ that I love

It’s always obvious when someone else is tweeting for them –  it’s cheesy and desperate

It’s best to show people what you love, what you like and things that inspire you

Katy ..thanks for the simple Twitter masterclass!

Greg Canty is a partner of Fuzion

Fuzion with offices in Cork and Dublin in Ireland offer social media training and consultancy services

Are things on the up at last?

November 25, 2013

economic crystal ball

I was really annoyed to hear the coverage that the media gave the latest Ernest & Young downgrading of their Irish Economic Forecast in their Economic Eye Winter 2013 report.

The latest All Island EY Economic Eye Winter 2013 report has revised its Gross Domestic Product (GDP) forecast for 2013 downwards in the Republic of Ireland (ROI) from 0.8% to -0.2%“.

The comprehensive report covered more than just this but it was the “downgrading” that seemed to grab the headlines.

I gritted my teeth and shouted “shut the hell up” at the radio when I heard their economic experts being interviewed on air explaining their analysis.

Jesus …we near to hear positive news, we need to hear about those businesses that are seeing growth, we near to hear about the successes and we need to start believing that things are really improving.

ConfidenceIt’s only with confidence that things will start to improve and I firmly believe that this is happening – at least from what we are witnessing in the marketplace.

Giving airtime to such negativity is only going to hold us back as it has done for the last few years. Is market performance all down to facts or is it down to sentiment?

A nice bounce will happen if we start believing ..

While I have every respect for the experts in Ernest & Young I do believe that we have every reason for optimism based on what I am seeing and hearing:

  • We are seeing positivity and real intent by our clients
  • We are seeing competitiveness for staff
  • We are seeing sectors that were dormant such as retail and fashion back engaging for the first time in years
  • Hotels are busier than before – often it’s hard to get a booking
  • The summer for the tourist sector was well up on recent years
  • Restaurants are busier and the corporate market is back in force wining and dining: “Lately Tuesday’s are like Saturday’s” one restaurateur shared with me
  • Christmas party bookings are up on last year
  • The tradesman seem to be busy again
  • New businesses are opening
  • Hotels in NAMA control are being purchased by new operators
  • Solicitors and estate agents are telling me house transactions are happening – not by investors but by genuine buyers
  • Those houses will need furniture, carpets, lighting, painting and decorating
  • Banks are finally making progress with difficult situations and progress is being made
  • Supermarkets are opening new units and fighting a war using a “Support Irish products” agenda
  • The shops seem to be busier than they have been

Of course these are just my observations and the conversations that I am hearing every day.

I genuinely feel things are on the up and I sincerely hope that this is the case – to broaden this conversation can I ask ..

What are you experiencing?

#Positivity

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin