Posts Tagged ‘Graphic Design’

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Invest in making your wheels turn

January 26, 2016

Flywheel

This is a really interesting client.

This company has been around for a few generations and have done absolutely everything to survive the recent tough times,

They employ nearly 100 people and insist on manufacturing their products themselves in Ireland to preserve the quality control and the ability to provide the best solutions for their customers at all times.

They have their own retail outlets and also sell through some stockists.

They purchased a similar business overseas for the sole purpose of acquiring more potential volume so that production levels are kept up and the production facility remains viable.

One of the survival tactics like so many businesses during the recession was to cut back on overheads and cut out ‘unnecessary’ costs.

Of course the first to get the chop was the Marketing budget… advertising gone, sponsorships gone, exhibitions gone, customer evenings gone and PR gone.

Despite chopping these budgets the wheels didn’t fall off the business (well not immediately) – of course it didn’t as the business had a long established reputation, good recognition in the sector and a big collection of legacy customers who knew all about them.

A few months went by and the sales dropped, a few more months passed and they dropped again and so on. While the sales did not plummet immediately the lack of promotional activity meant the business gradually disappeared from view.

An aggressive overseas competitor spotted the gap and entered the Irish market, got some fantastic deals on adverts and started to win significant business.

The client has a large business with big payroll costs, an expensive production facility and a retail network all requiring big sales volume to sustain and there is virtually nothing being spent on attracting new business.

This is the “priority trap“.

We were preparing a plan for them but we were warned in advance that the budgets for promotion were tiny – surely generating new business was essential?

If you don’t invest in ‘telling your story‘, promoting your products and getting those wheels turning you will eventually have no business.

Should the first priority for the business be promotion and not the last?

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

 

 

 

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Posted in Accounting, Business Planning, Marketing | 3 Comments »

Friend or Foe?

January 18, 2016

Gladiator - Greg Canty

I found myself in the middle of a series of emails back and forth with a business colleague (I hate that word) who I have a really great relationship with.

There was some confusion about an issue and we clearly had a different interpretation of the ‘facts‘ and as result our explanatory emails to each other were not helping!

What I was saying to him was clarifying nothing and vice versa and as a result a little tension and frustration had crept into our communications.

You could see an edge creeping into the tone and the language both of us were using…. this was heading to a bad place. It would have taken very little at this stage to drag the tone lower and raise the tension and before you know it we both would have our swords and shields out ready to do ferocious battle.

In the blink of an eye a great and very productive and enjoyable relationship could be ruined forever.

Both of us thankfully avoided the awful trap and we picked up the phone recognising that an actual conversation was the best way to sort out the issue.

Step back, take a deep breath and make a decision to be a friend and not a foe… It’s s much better place to be.

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

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Posted in Communications, Personal development | 2 Comments »

Jurgen Klopp and his Ten Management Tips

December 7, 2015

Jurgen Klopp

I’m writing this a little bit depressed after a very disappointing defeat away to struggling Newcastle but in general we have seen a transformation of Liverpool FC in the last two months since Jurgen Klopp, the manager has arrived.

The players have been transformed, the same squad that we thought were lousy purchases are now looking like great players and we have had a few very impressive results of late (except for Newcastle!) and it does seem to be wholly down to the charismatic manager (the self declared Normal One) who has previously enjoyed huge success in Germany with Borussia Dortmund.

Pretty much every Liverpool fan believes that success is around the next corner, which was certainly not the case before he joined the club.

How can a manager make such a difference and can the lessons we learn from him be applied to our own businesses?

What does Jurgen do that is so special?

1.”Belief” 

The first thing he did when he joined the club was he made a declaration to the fans “We need to change from doubters to believers”

He gave every fan and player something to think about – we must believe if we want to achieve, which is a simple and yet powerful statement.

He went on to say that he believed in the team at the club, which was why he joined in the first place – if you were a player listening to these words you would feel good about yourself.

Do you believe in your team?

Jurgen Klopp

2.Honesty, openness and no jargon

When he is asked a question by the media he gives a straight, honest and open answer. He talks in a simple way that we all understand and can relate to.

He tells us that football is a simple game ..he is right!

Can you be open and honest with your team?

Jurgen Klopp hugging

3.Don’t be afraid to hug!

We watch him going onto the pitch after the matches and playfully hugging the players. This seems to be a lot more than professionals doing their jobs!

Are people happier when they are treated like this?

4.Have fun

Jurgen loves to laugh, he has a huge smile and he seems to do it all of the time and it is infectious. At the press conferences the media laugh with him.

He tells the players to enjoy themselves on the pitch.

Can work be fun?

Jordan Henderson with Klopp

5.Don’t take it too seriously

Unlike Bill Shankly the legendary Liverpool manager who said football was “more important than life or death” Jurgen says it is just a game and that it should be enjoyed and not taken too seriously – you can see he lives this.

Are your team so stressed that they can’t function properly?

6.Work Hard

This is a key success factor with him. All of his teams are known for their ferocious work ethic – without hard work you won’t win.

This is totally non-negotiable with him.

Are your team prepared and motivated enough to give  you 110%?

7.Have a plan

Already he has managed a few historic victories against some of the big teams and he puts this down to hard work combined with good planning. In one of these matches he fielded a surprising team who played exceptionally and won – he explained after that he had time to plan and prepare with this group of players so there was no point using some of the bigger stars.

Are you planning carefully?

8,Things go wrong – that’s football!

He commented that with the Liverpool team he noticed that they would implode if they conceded in a match and as a result could not recover from this situation.

He has taught the team to accept that things will go wrong and that this is part and parcel of competing – just learn not to give up when it happens!

Do your team have resolve?

9.Mr Motivator

He does seem to have the gift of bringing the best out of each and every single player. He seems to know when a hug works, when a few positive mentions in press conferences will work and when helpful advice from the sideline works (he does scream and roar during the matches).

We clearly don’t see everything that goes on but the players have gone on record as to the huge difference he has made to them.

Do you feel motivating your team is important?

klopp celebrating

10.Passion

Take just one look at him when he celebrates a goal or even when he lives every kick and moment of the matches…he is incredibly passionate!

If you aren’t passionate can you expect your team to be?

What factors would you add to this list?

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

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Posted in Communications, Friendship, Management, Motivation, Passion, Personal development, Positivity, Sport, Teamwork, Training | 2 Comments »

Christmas Presents

December 1, 2015

Goat for Christmas

I love the sketch (see below) with Ricky Gervais, Steve Merchant and Karl Pilkington about Christmas presents – it’s that time of the year again and the subject of corporate gifts is upon us!

I remember the first Christmas after we had entered the recession I was dropping a small hamper to a client as a ‘thank you‘ for the business during the year.

The strangest thing happened – he turned me away quite awkwardly and refused to accept the gesture of thanks “not under the circumstances” he said .. “We are in a recession“.

To me I wanted to simply show our appreciation for the work and I felt the gesture was valid regardless of how the economy was going.

That was really the end of the Christmas business gifts as we knew them and even the sending of physical Christmas cards became an exception.

It was noticeable last year as the economy started to improve the gifts and gestures of appreciation started to slowly reappear and I tried to pay particular attention to the ones that impacted on me and the ones that had less impact.

At best the gift gesture should be an opportunity to show appreciation and even strengthen the business relationship – at worst the gesture will make no difference to you and might even make you feel like you are on a big database!

The Thoughtful Gift

This one is a beauty where the person meets you and gives you something they have really thought about, which clearly had significance to you – fantastic!

The Christmas meal

This is a powerful gesture but it is a really time consuming one. With special relationships it is invaluable – if you can break bread together in a relaxed setting then go for it.

The Homemade Gift

On this occasion the person makes something for you … It doesn’t have to be big or extravagant but it was made by them for you. This is an incredibly personal gesture and very powerful.

The Gift for all

This is the gift that you know is one of many. It is great to get a gift but always better if you know it came with special thought and effort. If this is delivered with a personalised card it works.

The Charity Donation

This is definitely a nice idea (it could even be a goat!) but it does rob you of that opportunity of giving something to your client.

The POS gift

The gift of a calendar or diary complete with their logo only works if it is something of genuine quality – if not then it is probably more about them than you .

The Christmas Card

The card alone can be powerful if the sender takes the time to personalise it with a genuine message. Some card is better than no card. Personalising is time consuming but it makes all the difference.

The ‘thank you”  message (email/text)

A personalised message (email or letter) with a genuine note of appreciation works well if there is no hint of it being generic. Written well this can be better than any card. This can even work as a text but make sure it is 100% personalised

The E-Card

The generic Christmas card sent by email was a real product of the recession – for me this is just jamming up my inbox and it has very little meaning. Some of these come with a note about Christmas opening hours, which is fine I guess.

I did notice that many of our business relationships weren’t acknowledged in any way – I don’t hold anything against any of these business partners but an opportunity was lost to say thanks and make these relationships stronger.

Christmas is that time of the year that gives you an opportunity for saying thanks and you shouldn’t waste it.

When deciding what gifts to give I wouldn’t worry too much about the monetary value, however I would go along with ‘it’s the thought that counts‘ sentiment and I would add Personalise with a capital ‘P when possible.’

If you want to show genuine appreciation then go for it!

Merry Christmas and thank you for your custom..

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

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Posted in Advertising, Charities, Christmas, Friendship, Recession | Leave a Comment »

Housing is the vital first step to progress

November 30, 2015

Dublin Docklands

Before we do anything we have to focus on the housing opportunity. Nothing else will work properly without attending to this key issue first.

I attended a really interesting session hosted by the Dublin Chamber of Commerce to discuss the Draft Dublin City Development Plan. There was a big attendance by the top property companies in Dublin as well as other key stakeholders.

There was a presentation by John O’Hara, Acting City Planner of the Dublin City Council. He carefully outlined the areas around Dublin that have been specifically earmarked for development.

The big message from his presentation is that there is a huge demand for residential accommodation and the challenge for the city is to deliver this with the limited space that is available as quick as possible.

There is also big demand for quality office space – however without places for people to live extra offices will only cause problems.

Dublin City Plan image

John Moran, Managing Director of Jones Lane LaSalle (JLL) presented their medium term outlook on the property market in Dublin.

The highlights of this presentation were big demand for office and residential property matched with insufficient supply and a rising hotel market with 85% occupancy, one of the highest in Europe. Being practical about it (and it will be very unpopular to say) maybe its a good thing that the Web Summit will be in Portugal next year? – we won’t have the hotel capacity otherwise!

Quite tellingly we heard about two FDI projects that Dublin lost to overseas locations due to lack of sufficient office space. While this was a loss (the people in the audience were concerned when we heard this) would we have been able to provide accommodation to the workers needed in these companies ?

He also spoke about rising rents putting pressure on employees. This is simple – the employee looks for a raise because their rent has been increased by €200 per month – their problem becomes the employers problem and this wage increase (its takes a lot more than €200 to put an extra €200 in a persons pay packet) will be passed onto the customer and before you know it we are uncompetitive all over again.

How did we get back to this place so quickly?

Brendan Foster of Grant Thornton took us through a very interesting case study for a proposed National Concert Hall Quarter, which would deliver considerable much needed city centre office and residential space.

Crwods

A few things struck me about the session:

Are we not talking?

I was really surprised at the discussion in the room – it struck me that these vested interests had to be brought together by the Chamber for these important conversations to take place. Surely these vital conversations should be happening for more than just 60 minutes? This is very worrying – joined up thinking is required to tackle such a huge issue and a Draft Development Plan for our capital should have much bigger input.

Business first

We all tend to think first about business, attracting more of it, making sure that quality office space is available – both for the big multinationals and the smaller indigenous start ups and service providers.

I could feel the frustration in the room when John O’Hara spent so much time talking about accommodation – we wanted to talk about business, BUT…

Housing is the most important issue that we have to get right very quickly – without this nothing else will happen!

It is clear that Dublin is seriously ‘overcooked‘ and there are serious issues with the supply of social housing, private and accommodation for rental.

If we don’t first sort out the housing challenge quickly in Dublin we should forget about attracting foreign direct investment and encouraging indigenous growth (I hate making that statement) in the city as it will cause further overheating, which we are not able to handle.

Huge Opportunity

The housing challenge in its own right is a huge economic opportunity, which we need to do everything to grasp and facilitate as a huge priority, right now if we want to progress.

Lets start building ..

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, who conduct brand workshops for clients from our offices in Dublin and Cork

 

 

 

 

 

 

 

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Posted in Dublin, Ireland, Irish Economy | Leave a Comment »

Where are you sitting at the table?

November 9, 2015

dinner dance

“Can you sit us at a good table this time?“…I could hear that familiar question being asked.

Years ago we used take a very glamorous fashion and beauty event on tour around the country – I kid you not!

We did this every six months for about four years, running over 70 events in total. We had the best Irish models, the best of fashion, superb staging and we had many sponsors who felt our event was a clever way of reaching a ‘high-end‘ female consumer.

Blossom Hill CatwalksThe event was called Catwalks and in latter years Blossom Hill sponsored it so it evolved into Blossom Hill Catwalks.

The events were complex and very hard work covering every possible thing you could think of from choosing and liaising with venues, deciding and negotiating menus, choosing models and entertainment, pitching to fashion and beauty companies, creating unique branding for each series, executing PR and advertising plans, visiting each location in advance and then selling tickets!

When all of that was done all we had to do was run the events, which was the really heavy duty, demanding and totally exhausting part of the job.

The most delicate and sensitive parts of each event were all about hierarchy!

In the exhibition area which sponsor went in each available space, which brand would start the fashion show and which ended it, and most importantly where did everyone sit?

etiquette-of-queuingThe seating plan in particular was a very emotional, highly charged one whereby you had the responsibility of deciding where approximately 300 women would sit. In every single function there are great places to sit and not-so-great places. As the organiser you need to decide where each of those women will sit, knowing that your decision will please some and displease others. “Why am I less important than than others?”

This is really tricky and once you go beyond looking after the sponsors (your breadwinners) how do you choose where people who have paid exactly the same for their tickets sit?

My criteria in allocating the best seats used be sponsors first, supporters and influencers second, enthusiastic and really nice people third, prize winners last and everyone else as fair as possible in the middle. This wasn’t an exact science and there was always a group who felt a little hard done by because of where they were sitting and yes I did try to look after the nicer of these with a little extra wine!

There was always an awkward few that you knew might give you a hard time so if you weren’t in the mood for a hard time they might have ended up with a better seat – I hated doing that!

In every walk of life there is a hierarchy and where you are seated, where you are positioned in the brochure, or where your exhibition stand is situated reflects either how much you paid or shows how you are thought of.

Why was I put here?

There is no point getting upset about it …just try to understand why and only if it matters enough figure out how to move up that hierarchy.

Where are you sitting at the table?

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

 

 

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Posted in Events, Personal development | 4 Comments »

Teamwork – Are we in this together?

September 14, 2015

Volunteers in Brooklyn after hurricane

It’s Saturday morning and I totally admit that we are slightly hungover and very tired after a fantastic party the night before in the office to celebrate our Fuzion 15th birthday.

Despite the torrential rain we had a great turnout of friends, clients, media and of course our team. The banter and fun was in full swing and a few of us headed to Brick Lane for a few more drinks and even a boogie or ten! Slices of pizza at Fast Al’s was a must before dragging our tired bodies home in a taxi at 3am ….you are only 15 once after all!

Unfortunately someone had to head to the office so that the audio visual crew and the caterers could collect their respective gear and then face into the big ‘tidy up‘ to transform our space back into an office.

My head was sore and I promise you I was not looking forward to this arduous, painful task but it had to be done and as it was a Saturday it was Deirdre and I who had to do it. Of course we would love help, of course we would love a few extra hands to lessen the load but it is Saturday and the team are off so we wouldn’t ask.

As ‘owners’ isn’t that what you do?

We parked up and dragged our bodies slowly to the office and then something incredible happened.

Aoibhinn, one of the senior members of the team was already there with her young son Noah and she was in full swing with the tidy up. That one set of extra hands, that willingness and that powerful gesture of taking ownership felt like 100 extra hands and it just blew both of us away and we had the job done in no time.

We own the business and we have a great team in Dublin and Cork that work hard with us from Monday to Friday. For 15 years we have worked really hard to build a good team spirit but its moments like this when someone takes ownership and does the unexpected that you feel you have a real team and you are actually in this together.

It felt good ..thank you Aoibhinn

PS – Knowing Aoibhinn she will hate me writing this!

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design 

 

 

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“Staff wanted” and huge little details

August 26, 2015

Liberty Grill Cork

I was having a birthday breakfast with my fantastic daughter, Ellen in one of our favourite spots in Cork, Liberty Grill. This extremely busy spot is run by Denis O’Mullane who is an experienced and terrific operator.

As always the place was busy and as we finished our ‘treat‘  breakfast I noticed a sign they had behind the counter advertising for a ‘Super Barista‘ to join their team.

This sign wasn’t a hand written sign sellotaped to the wall, it wasn’t a typed up A4 page and nor was it a self designed A4 laminated page with some clip art.

The sign was a simple, well designed, attractive poster, which was in keeping with the look and feel of the place. It was professional and for me it made a huge statement about Liberty Grill.

Liberty Grill recruitment

This recruitment poster screamed professionalism and it sent a big message to anyone considering applying for the job and to all customers who frequent the place:

“Liberty Grill wants the very best staff to serve the very best food and beverages”

This sign was an inconvenient choice – It would have taken time to organise with their graphic designer and it cost more to produce than a standard poster but someone at Liberty Grill felt that this extra effort and cost was more than worth it.

A simple recruitment sign can speak volumes about your place.

The small details are always huge details…coffee anyone?

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Ireland

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Posted in Branding, Communications, Hospitality, Management, Marketing, Recruitment | Leave a Comment »

Artisan and things we believe in

August 16, 2015

Artisan cheeses

Many years ago (in the late eighties/early nineties) I was the general manager of a Guinness owned company in Cork called Deasy’s. We manufactured soft drinks and we distributed beer and soft drinks to pubs, off licences and shops in Cork and Kerry.

We took great pride in our own soft drinks, which to this day are still fondly remembered by people in Cork. Our Deasy’s Orange and Red lemonade were big favourites. Well before my time they even manufactured their own beers and there was one called Wrestler (pronounced ‘rastler’), which people used mention to me.

For years we had been accepting falling volumes in our own soft drinks sales as there was a well accepted principle that it was all about ‘big brands‘ and that these would eventually wipe out all the other smaller brands. The belief was that there was nearly no point in trying with your own products.

As a former accountant for the company I could see the big margins and profitability that these products contributed compared to the products we bought in from other suppliers and I couldn’t see the logic in just letting them drift so we took a different approach.

Guinness - Pension Dispute

We felt that the branding had gone stale and did not reflect the quality of the products so we rebranded including an upgrade of all the packaging. We investigated in an advertising campaign and we also introduced an incentive programme for the customers.

Immediately the results started to shine through with increased volumes but there was also a renewed energy with the sales team who took great pride in their own products and were motivated by us investing in them. The sales pitch to the trade was relatively easy – they were manufactured locally using the best of ingredients and the quality was superb. However many still preferred the big well known brands such as Club Orange and Schweppes.

In a way we were selling ‘artisan‘ products at the time except we didn’t have this label for them and in any case it would not have been the selling point that it is today.

Sadly Deasy’s was merged into another larger Guinness subsidiary a few years later and the manufacturing plant was shut down and these much loved brands were allowed to disappear without a trace.

Phil Cullen Mountain Man Brewing

The Artisan Era

Now we are all about ‘artisan‘ products.

Artisan is defined as “a person or company that makes a high-quality or distinctive product in small quantities, usually by hand or using traditional methods“.

These now trendy products are unique, special, something made with loving care and most importantly they are something that we can believe in. We believe that these products are superior in quality and in some ways we can even accept little imperfections as they can confirm the somewhat ‘homemade‘ attributes that prove we are not consuming products that are mass produced. Retailers who are sharp make themselves unique and believable by stocking ‘artisan’ products, which adds to their overall offering.

Artisan is so much in vogue (and selling!) now that even large companies are trying to make us believe that their products are also artisan – check out the recent Guinness adverts for example.

Guinness advert

I strongly believe that one of the reasons for the popularity of artisan products is that when the recession kicked in there was a huge rejection of the ‘excess‘ that was so prevalent during the Celtic Tiger.

We desperately wanted to get back to things that were real and authentic; this included our food, our drinks, our restaurants, pubs and even our service providers no matter who they are. We had lost faith in so many things that we needed to be able to believe once again.

No matter what you do, try to give your customers an artisan service

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Ireland

 

 

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Don’t win at all costs..

August 5, 2015

Palio - Brendan Canty

Once again we found ourselves in Siena (one of the most beautiful cities on this earth) in Tuscany, Italy for the Palio (one of the best events I have ever been to) this summer.

The Palio is a bareback horse race, which happens at the beginning and the end of the summer. In truth it is a whole lot more than that and when you come to Siena to witness this incredible event you will know what I mean the minute you get here. You will sense it, you will feel it – there is something electric and tribal about it that will move you.

The Palio is essential to the Sienese. The city is divided into 17 districts (‘contrade’) and the Sienese place their loyalty to their district above church or state. Fierce rivalries exist between the neighbouring districts and all Sienese are united year round by their passion to win the Palio.

Palio - Siena

I took this text from a website about The Palio:

“Imagine that all Liverpool and Everton fans had been baptised in the church of their team and lived as near neighbours their whole lives. Imagine that their neighbourhoods had been enemies for hundreds of years but only got to compete against each other once or twice a year. Imagine if the players and the ball were blessed in their churches before every match and the centre of the city came to a standstill for a week beforehand  – now you begin to understand the intense and passionate civic rivalry that animates the Palio”

The Palio is a year-long strategic battle culminating in two annual events. Each and every Sienese is involved in the Palio in some way; the result of what may seem like ‘just a horse race’ is in fact glory or despair for those who live here. It has been this way since medieval times.

In the Palio, ten hired jockeys (each representing a Contrade or district) race bareback at breakneck speed around a dirt track, whipping each other in a game where anything goes as long as you win and the greatest disgrace is to come second. It’s not uncommon for many of the horses to lose their jockeys during the race – a horse without a rider can still win!  The Palio itself may be over in 90 seconds but the impact makes history”.

You can see that winning means everything to every man, woman and child in Siena who come out in force to cheer on and celebrate the fortunes of their jockey and horse.

However this is not as straight forward as it seems.

Palio - Siena

This year we spent some time with a local who explained to us that huge money goes into the Palio by each of the districts – this goes on wages for the jockeys and their training but it also goes on bribes and other shenanigans. It is now part of the ritual that the jockey might pay another competing jockey to ‘block‘ or interfere with one of their rival districts in exchange for a fee.

He told us that last year one of the jockeys did a ‘double backhanded deal‘ , which was discovered afterwards by his Contrade and as a result he ended up spending 3 months in hospital from a beating!

Palio - massimo-columbu-al-palio-di-siena

We enjoyed the few rehearsal days and then watched the final and as usual the race was over in 90 seconds. I was astounded to see one of the jockeys in front of 60,000 people and in the full glare of TV spend all of his energy wrestling another ‘rival’ jockey off his horse instead of concentrating on winning himself. In any other sport this would be automatic disqualification and a lifetime ban – with the Palio it just seems to be a normal part of the race.

The offending jockey had no interest in winning and all he wanted to do was to make sure that his rival did not win. Somehow the point of this race has been lost and yet it tells a huge truth, which we all see everyday.

With competitors when bitter rivalry sets in you need to be very careful because you might never win yourself.

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR, Graphic Design services from our offices in Dublin and Cork, Irelan

 

 

 

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Posted in Competition, Holidays, Motivation | Leave a Comment »

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