Posts Tagged ‘Marketing’

Christmas Presents

December 1, 2015

Goat for Christmas

I love the sketch (see below) with Ricky Gervais, Steve Merchant and Karl Pilkington about Christmas presents – it’s that time of the year again and the subject of corporate gifts is upon us!

I remember the first Christmas after we had entered the recession I was dropping a small hamper to a client as a ‘thank you‘ for the business during the year.

The strangest thing happened – he turned me away quite awkwardly and refused to accept the gesture of thanks “not under the circumstances” he said .. “We are in a recession“.

To me I wanted to simply show our appreciation for the work and I felt the gesture was valid regardless of how the economy was going.

That was really the end of the Christmas business gifts as we knew them and even the sending of physical Christmas cards became an exception.

It was noticeable last year as the economy started to improve the gifts and gestures of appreciation started to slowly reappear and I tried to pay particular attention to the ones that impacted on me and the ones that had less impact.

At best the gift gesture should be an opportunity to show appreciation and even strengthen the business relationship – at worst the gesture will make no difference to you and might even make you feel like you are on a big database!

The Thoughtful Gift

This one is a beauty where the person meets you and gives you something they have really thought about, which clearly had significance to you – fantastic!

The Christmas meal

This is a powerful gesture but it is a really time consuming one. With special relationships it is invaluable – if you can break bread together in a relaxed setting then go for it.

The Homemade Gift

On this occasion the person makes something for you … It doesn’t have to be big or extravagant but it was made by them for you. This is an incredibly personal gesture and very powerful.

The Gift for all

This is the gift that you know is one of many. It is great to get a gift but always better if you know it came with special thought and effort. If this is delivered with a personalised card it works.

The Charity Donation

This is definitely a nice idea (it could even be a goat!) but it does rob you of that opportunity of giving something to your client.

The POS gift

The gift of a calendar or diary complete with their logo only works if it is something of genuine quality – if not then it is probably more about them than you .

The Christmas Card

The card alone can be powerful if the sender takes the time to personalise it with a genuine message. Some card is better than no card. Personalising is time consuming but it makes all the difference.

The ‘thank you”  message (email/text)

A personalised message (email or letter) with a genuine note of appreciation works well if there is no hint of it being generic. Written well this can be better than any card. This can even work as a text but make sure it is 100% personalised

The E-Card

The generic Christmas card sent by email was a real product of the recession – for me this is just jamming up my inbox and it has very little meaning. Some of these come with a note about Christmas opening hours, which is fine I guess.

I did notice that many of our business relationships weren’t acknowledged in any way – I don’t hold anything against any of these business partners but an opportunity was lost to say thanks and make these relationships stronger.

Christmas is that time of the year that gives you an opportunity for saying thanks and you shouldn’t waste it.

When deciding what gifts to give I wouldn’t worry too much about the monetary value, however I would go along with ‘it’s the thought that counts‘ sentiment and I would add Personalise with a capital ‘P when possible.’

If you want to show genuine appreciation then go for it!

Merry Christmas and thank you for your custom..

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

Housing is the vital first step to progress

November 30, 2015

Dublin Docklands

Before we do anything we have to focus on the housing opportunity. Nothing else will work properly without attending to this key issue first.

I attended a really interesting session hosted by the Dublin Chamber of Commerce to discuss the Draft Dublin City Development Plan. There was a big attendance by the top property companies in Dublin as well as other key stakeholders.

There was a presentation by John O’Hara, Acting City Planner of the Dublin City Council. He carefully outlined the areas around Dublin that have been specifically earmarked for development.

The big message from his presentation is that there is a huge demand for residential accommodation and the challenge for the city is to deliver this with the limited space that is available as quick as possible.

There is also big demand for quality office space – however without places for people to live extra offices will only cause problems.

Dublin City Plan image

John Moran, Managing Director of Jones Lane LaSalle (JLL) presented their medium term outlook on the property market in Dublin.

The highlights of this presentation were big demand for office and residential property matched with insufficient supply and a rising hotel market with 85% occupancy, one of the highest in Europe. Being practical about it (and it will be very unpopular to say) maybe its a good thing that the Web Summit will be in Portugal next year? – we won’t have the hotel capacity otherwise!

Quite tellingly we heard about two FDI projects that Dublin lost to overseas locations due to lack of sufficient office space. While this was a loss (the people in the audience were concerned when we heard this) would we have been able to provide accommodation to the workers needed in these companies ?

He also spoke about rising rents putting pressure on employees. This is simple – the employee looks for a raise because their rent has been increased by €200 per month – their problem becomes the employers problem and this wage increase (its takes a lot more than €200 to put an extra €200 in a persons pay packet) will be passed onto the customer and before you know it we are uncompetitive all over again.

How did we get back to this place so quickly?

Brendan Foster of Grant Thornton took us through a very interesting case study for a proposed National Concert Hall Quarter, which would deliver considerable much needed city centre office and residential space.

Crwods

A few things struck me about the session:

Are we not talking?

I was really surprised at the discussion in the room – it struck me that these vested interests had to be brought together by the Chamber for these important conversations to take place. Surely these vital conversations should be happening for more than just 60 minutes? This is very worrying – joined up thinking is required to tackle such a huge issue and a Draft Development Plan for our capital should have much bigger input.

Business first

We all tend to think first about business, attracting more of it, making sure that quality office space is available – both for the big multinationals and the smaller indigenous start ups and service providers.

I could feel the frustration in the room when John O’Hara spent so much time talking about accommodation – we wanted to talk about business, BUT…

Housing is the most important issue that we have to get right very quickly – without this nothing else will happen!

It is clear that Dublin is seriously ‘overcooked‘ and there are serious issues with the supply of social housing, private and accommodation for rental.

If we don’t first sort out the housing challenge quickly in Dublin we should forget about attracting foreign direct investment and encouraging indigenous growth (I hate making that statement) in the city as it will cause further overheating, which we are not able to handle.

Huge Opportunity

The housing challenge in its own right is a huge economic opportunity, which we need to do everything to grasp and facilitate as a huge priority, right now if we want to progress.

Lets start building ..

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, who conduct brand workshops for clients from our offices in Dublin and Cork

 

 

 

 

 

 

 

Mahatma Gandhi gives valuable advice about Branding

November 23, 2015

Mahatma-Gandhi

I read this simple piece by Mahatma Gandhi, which could easily be used to help you describe the “essence” of your brand:

Your beliefs become your thoughts…

Your thoughts become your words…

Your words become your actions…

Your actions become your values…

Your values become your destiny.

What are your beliefs?

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, who conduct brand workshops for clients from our offices in Dublin and Cork

 

Where are you sitting at the table?

November 9, 2015

dinner dance

Can you sit us at a good table this time?“…I could hear that familiar question being asked.

Years ago we used take a very glamorous fashion and beauty event on tour around the country – I kid you not!

We did this every six months for about four years, running over 70 events in total. We had the best Irish models, the best of fashion, superb staging and we had many sponsors who felt our event was a clever way of reaching a ‘high-end‘ female consumer.

Blossom Hill CatwalksThe event was called Catwalks and in latter years Blossom Hill sponsored it so it evolved into Blossom Hill Catwalks.

The events were complex and very hard work covering every possible thing you could think of from choosing and liaising with venues, deciding and negotiating menus, choosing models and entertainment, pitching to fashion and beauty companies, creating unique branding for each series, executing PR and advertising plans, visiting each location in advance and then selling tickets!

When all of that was done all we had to do was run the events, which was the really heavy duty, demanding and totally exhausting part of the job.

The most delicate and sensitive parts of each event were all about hierarchy!

In the exhibition area which sponsor went in each available space, which brand would start the fashion show and which ended it, and most importantly where did everyone sit?

etiquette-of-queuingThe seating plan in particular was a very emotional, highly charged one whereby you had the responsibility of deciding where approximately 300 women would sit. In every single function there are great places to sit and not-so-great places. As the organiser you need to decide where each of those women will sit, knowing that your decision will please some and displease others. “Why am I less important than than others?

This is really tricky and once you go beyond looking after the sponsors (your breadwinners) how do you choose where people who have paid exactly the same for their tickets sit?

My criteria in allocating the best seats used be sponsors first, supporters and influencers second, enthusiastic and really nice people third, prize winners last and everyone else as fair as possible in the middle. This wasn’t an exact science and there was always a group who felt a little hard done by because of where they were sitting and yes I did try to look after the nicer of these with a little extra wine!

There was always an awkward few that you knew might give you a hard time so if you weren’t in the mood for a hard time they might have ended up with a better seat – I hated doing that!

In every walk of life there is a hierarchy and where you are seated, where you are positioned in the brochure, or where your exhibition stand is situated reflects either how much you paid or shows how you are thought of.

Why was I put here?

There is no point getting upset about it …just try to understand why and only if it matters enough figure out how to move up that hierarchy.

Where are you sitting at the table?

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

 

 

Saying the right thing at the right time

October 31, 2015

Bill Shankly

Saying the right thing at the right time is a huge skill.

The team need motivating, the meeting needs cooling, a big point needs to be made, a situation needs rescuing, a group needs convincing, the proposal needs selling ..whatever the situation its important to say the right thing and deliver it in a manner that connects with your audience and has the impact you desire.

Like every other skill it is something that we learn over time and sometimes for important things we might even need a little assistance!

We will never surrender

Imagine Winston Churchill making his speech in the House of Commons on the 4th June, 1940 with a country facing war and in serious trouble and the whole population fearful:

We shall go on to the end, we shall fight in France, we shall fight on the seas and oceans, we shall fight with growing confidence and growing strength in the air, we shall defend our island, whatever the cost may be.

We shall fight on the beaches, we shall fight on the landing grounds, we shall fight in the fields and in the streets, we shall fight in the hills; we shall never surrender

Winston Churchill wrote most of his own speeches but drafts went through many hands. Some of the ideas for this speech apparently came from an American newspaper editor, William Simms.

I have a dream

Imagine Dr. Martin Luther King standing in front of 250,000 civil rights supporters from the steps of the Lincoln Memorial on August 28th 1963 calling an end to racism in the United States:

Let us not wallow in the valley of despair, I say to you today, my friends.

And so even though we face the difficulties of today and tomorrow, I still have a dream. It is a dream deeply rooted in the American dream.

I have a dream that one day this nation will rise up and live out the true meaning of its creed: “We hold these truths to be self-evident, that all men are created equal

Clarence Jones wrote some of Dr. Martin Luther King’s speeches with input from his advisor Wyatt Walker and of course the finishing touches applied by Dr. King. On this occasion Walker did not want there to be any reference to “I have a dream” as he felt it had been overused already by Dr.King in previous speeches.

Apparently Dr King when he felt his prepared speech wasn’t delivering the right impact he decided to abandon his written text and use his “I have a dream” speech. It worked!

Ask not..

Imagine a 43 year old John F Kennedy addressing the crowd in his inaugural, United States Presidential speech in 1961 trying to instil some national pride in it’s citizens:

My fellow Americans, ask not what your country can do for you – ask what you can do for your country

Theodore Chaikin “Ted” Sorensen was President John F.Kennedy’s legendary speechwriter as well as his advisor and special counsel. President Kennedy once called him his “intellectual blood bank“.

Yes we can

Imagine another United States President, Barack Obama addressing a crowd in Dublin on May 23rd, 2011 when our country was battered and bruised after a number of torturous recession years with little sign of progress:

Never has a nation so small inspired so much in another. Irish signatures are on our founding documents, Irish blood was spilled on our battlefields, Irish sweat built our great cities. Our spirit is eternally refreshed by Irish stories and Irish song, our public life by the humour and heart and dedication of servants with names like Kennedy and Reagan, O’Neill and Moynihan

This little country, that inspires the biggest things, your best days are still ahead. Our greatest triumphs, in America and Ireland alike, are still to come. And Ireland, if anyone ever says otherwise, if anybody ever tells you that your problems are too big, or your challenges are too great, that we can’t do something, that we shouldn’t even try, think about all we’ve done together. Think about whatever hardships the winter may bring, spring-time’s always just around the corner.

And if they keep on arguing with you, just respond with a simple creed: Is feidir linn. Yes we can. Yes we can. Is feidir linn.”

I watched that speech in our office with the team and I felt it gave everyone in the country an important lift (as well as the Queen’s visit a few weeks previous).

Jonathan E. “Jon” Favreau  was the Director of Speechwriting for President Barack Obama who is quite adept at writing his own speeches. In  his second term in office he changed to Cody Keenan, who Obama refers to as “Hemingway”, writing in a much more grounded style than the lofty grandiose style of Favreau.

Yes we can” was the stand out element or ‘tag line’ of Obama’s famous speeches and this nearly never made it as Barack Obama thought it was too “corny” and he had to be persuaded by his wife Michelle to use it!

When it came to ‘saying the right thing‘ even all of these brilliant individuals needed help from someone..

Maybe you do too?

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

 

 

 

Be first or be different!

October 16, 2015

last man

Most of the accountancy firms have it down to a fine art at this stage.

As soon as the budget is finalised the newsletters are prepared and issued, mostly by email. Years ago it would be the newspaper the following morning that we relied on.

This year it was no different and very shortly after Michael Noonan finished his budget speech the first e-newsletter hit my inbox with the main highlights.

Nothing too insightful – a summary of the main changes with a token commentary. As you would expect some of the information was relevant to me and some of it was totally irrelevant.

An hour later another e-newsletter hits my inbox from another firm – obviously the same info with nothing extra in terms of commentary or insights.

And then came another and another and after a while it felt like a long distance race where the winners were on their way home and a few well intentioned stragglers came struggling past the finish line.

I had a peep at all of them and except for style differences the content was as expected – virtually identical.

differentiation

Differentiating your business is really difficult in particular when there are many players doing pretty much the same thing. The first firm to produce a e-newsletter on the same day as the budget broke the mould.

When this happened they were seen as unique, very progressive and it was a great way of differentiating themselves – now many others have caught up so this advantage is gone.

The only way to stand out now is to either win the race (Quintas in Cork were the first to hit my email this year) or to do something totally different.

Next year how about getting all of the team ready, each with a list of their clients and prospects. Segment these by type and instead of winning the race why not take a little bit of time and where possible prepare a personalised, customised, more relevant email to each recipient.

This might seem like a huge challenge but with a few versions of the email (each with an emphasis on different topics) and with carefully segmented email lists every recipient could get something very relevant and more useful to them.

Maybe this is something just possible with 20% of the email database – one could send the 80% the generic email.

That’s something I have received from no one and definitely something I would consider to be really valuable and yes, it would make the sender standout…

No matter what you do if you can’t be first try to be different!

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

Giveaway budget – Yes Please!

October 10, 2015

Michael Noonan - Budget

I’m listening to the commentary and the opinions about the upcoming budget.

Already the accusations are flying that Fine Gael/Labour will be trying to ‘buy’ the next election by making this a giveaway budget – putting smiles on voters faces and all of the different vested interests is a terrible thing?

I’m reading the Irish Examiner and DKM Economic Consultants are questioning the need for the government to pump significant sums into the economy this budget.

Their chairman Brendan Dowling has stated “As market conditions improve and the recovery takes hold, one may question the need for additional fiscal expansion in the upcoming budget

The Economic and Social Research Institute (ESRI) are making the same noises: “expansionary budgets could inflate the economy“.

This bunch went even further and requested in their latest report that “the government reverse its plan for €1.5bn of spending and tax cuts“. The report author stated “the increase in the pace of economic growth reinforces the case for a neutral budget this year” and “a reduction in personal taxation is not required for growth in household consumption

Guys … you have got to be kidding me?

The stats show our economy is growing at 6% but surely this is from quite a low base. Personal consumption is starting to grow not because of a huge increase in incomes but because confidence is returning and people are not petrified of spending.

In the last few years big chunks have been taken from all of our pay packets and we deserve to start getting some of this back as things improve – we have to start enjoying the fruits of our labour once again.

Ann Cahill has written a fantastic article in the same issue about how “Workers are ‘left behind’ in Recovery” – this is a fact based article based on the Eurostat report.

Please look at the unemployment figures – we have one of the highest numbers of long term unemployed in the European Union. Take a look at the issues we have with homelessness.

Take one look at the empty shops in our villages, towns and cities and wonder why is this the case? Thankfully there is some progress here and we are starting to see new places opening but there is still a huge way to go.

I welcome with open arms any increase in spending and reductions in taxes – let it come into our pockets and let us enjoy spending it and let us carefully get back to a much better country than the one we have right now.

Giveaway budget.. Yes Please! 

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

 

Facing the Music 

October 7, 2015

Brendan Rodgers, Liverpool

Week after week I watched the pre and post-match interviews.

As a lifelong Liverpool FC fan I’ve been concerned about the team’s loss of form and I am glued to each of those interviews to see what our manager, Brendan Rodgers had to say.

I was starting to feel a lot of sympathy for him as the line of questioning was unrelenting. At each interview it was the same thing “Are you under pressure?” “Are the players under pressure?” “Is the team suffering from a loss of confidence?” “Do you have the backing of the owners?

Then of course this becomes the topic with all of the pundits, the former players and it makes for headlines in the newspapers “Rodgers under pressure“..the screw is slowly but surely being turned.

Normally the interviews used to focus on the match, the tactics, the performance of players, the injury situation but most of the recent ones were all about his job security. It became the latest episode of an ongoing soap opera.

Interview after interview he batted these questions away, not getting frustrated and insisting that he and the team were not affected but instead they were concentrating on their jobs. He recently did speak about the ‘hysteria‘ around his job by the media and he did mention a ‘group’ who wanted him out.

He did have a point – it was a little over the top.

Match after match the manager of each team must ‘face the music’ – good result or bad result he has to face the media. This must be a tough and very punishing routine when things are not going your way.

I was impressed that the Liverpool team started so impressively in the local derby match against Everton. This was a huge game for him and the team – while the match wasn’t perfect the team were very focused despite the pressure.

Once again after the match he faced the music – it was the same story.

After the same repetitive line of questioning he stated that he didn’t need to look for reassurance from the owners and he hoped he would be the manager for years to come.

This was even more cruelty – the team had just earned a good result away to Everton and this was still the big topic of the questioning!

An hour later when he got off the team bus he was summoned to the office and relieved of his duties. The pressure valve was finally released.

The club confirmed the news by simply posting a press statement on the company website.

This was clearly prepared in advance, carefully crafted and just posted on the website and more than likely issued to the media by their press office.

Ironically no one in management had to sit in front of the media and ‘face the music‘. Their statement would suffice.

Football is a very cruel sport where the players and the managers are in the full glare of the media spotlight constantly and no matter how much they are trained to handle this pressure it must eventually wear them down.

Brendan Rodgers – thank you for the incredible highs of the 2013/2014 season where you had the team playing some of the most incredible and exciting football I have ever seen.

You very nearly did it!

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

 

Housing Crisis or Housing Opportunity?

September 29, 2015

housing opportunity

I was sitting on a plane coming back from London on the late flight and I noticed someone a few seats ahead of me on the opposite side flicking through the newspaper. I hadn’t tuned into the news that day so I was trying to soak up the headlines as best I could to get some hint as to what was going on.

Headlines are quite dangerous because often they are designed to catch your attention and the actual content may not fully reflect the ‘story’ that is portrayed. You only discover this when you actually read the article but often we never get that opportunity as when we are busy we flick the pages of the newspaper and very quickly we start to consume the ‘headlines‘ as the actual stories.

This headline had the words ‘Housing Crisis‘ in it and as it would imply there must be a housing crisis. I have read these words in so much coverage lately that it would be correct in assuming that we have a big  ‘housing crisis‘ on our hands.

If you Google the words ‘housing crisis‘ you will get a mountain of listings with many published in the last few days.

When we read the articles you will hear about the lack of supply, small numbers of houses being built, negative equity, repossessions, rising rents, tighter controls over bank lending, NAMA and developers sitting on land banks and a looming homelessness crisis.

For the most part it is all negative rhetoric and that word ‘crisis’ is bring used over and over, so much so that we should all get depressed.

In any other industry if you were to describe this exact set of circumstances we would be using the words ‘opportunity‘ instead:

  • There is high demand for the products and lack of supply
  • The demographics indicate that this demand will sustain itself into the future
  • Prices are rising due to demand but there are also low interest rates and an improving economy
  • Employment levels and income are rising
  • Fulfilling this demand (10,000 units per annum extra) will create 25,000 extra jobs
  • More jobs means more ability to pay, creating even more demand
  • Demand will generate income for the government
  • Demand will stimulate growth in supporting industries

Why aren’t we using the word opportunity and looking at the upside and the huge positives?

If this was any other sector, businesses would be seizing the opportunities and they would be supported by the banks. If we could create 25,000 new jobs there would be all sorts of supports and incentives on offer by the government.

And what about all of the ancillary products and services? – the carpets, curtains, tiling, fittings, furniture and electrical sales which would come after all of the professional services. That would be a huge amount of economic activity.

When it comes to property we are suspicious, we are fearful it will ‘overcook‘ the economy once again and we feel that any incentives given to consumers will be abused by the developers. It’s an industry that we distrust and the word ‘greed‘ seems to automatically apply because of the excess of the Celtic Tiger, which is still fresh in all our minds.

Despite this negativity around the industry I am very puzzled  that no one is writing about these obvious positives so I have a peep at the Construction Industry Federation website to see what they are saying.

I find a copy of a press release dated 4th September 2015 with the heading “Six steps to increasing housing supply and stimulate growth in the economy“.

They could just be right ..

The best way to solve our ‘housing crisis’ is to seize the housing opportunity.

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design, with offices in Dublin and Cork

 

Teamwork – Are we in this together?

September 14, 2015

Volunteers in Brooklyn after hurricane

It’s Saturday morning and I totally admit that we are slightly hungover and very tired after a fantastic party the night before in the office to celebrate our Fuzion 15th birthday.

Despite the torrential rain we had a great turnout of friends, clients, media and of course our team. The banter and fun was in full swing and a few of us headed to Brick Lane for a few more drinks and even a boogie or ten! Slices of pizza at Fast Al’s was a must before dragging our tired bodies home in a taxi at 3am ….you are only 15 once after all!

Unfortunately someone had to head to the office so that the audio visual crew and the caterers could collect their respective gear and then face into the big ‘tidy up‘ to transform our space back into an office.

My head was sore and I promise you I was not looking forward to this arduous, painful task but it had to be done and as it was a Saturday it was Deirdre and I who had to do it. Of course we would love help, of course we would love a few extra hands to lessen the load but it is Saturday and the team are off so we wouldn’t ask.

As ‘owners’ isn’t that what you do?

We parked up and dragged our bodies slowly to the office and then something incredible happened.

Aoibhinn, one of the senior members of the team was already there with her young son Noah and she was in full swing with the tidy up. That one set of extra hands, that willingness and that powerful gesture of taking ownership felt like 100 extra hands and it just blew both of us away and we had the job done in no time.

We own the business and we have a great team in Dublin and Cork that work hard with us from Monday to Friday. For 15 years we have worked really hard to build a good team spirit but its moments like this when someone takes ownership and does the unexpected that you feel you have a real team and you are actually in this together.

It felt good ..thank you Aoibhinn

PS – Knowing Aoibhinn she will hate me writing this!

Greg Canty 

Greg Canty is a Partner of Fuzion PR, Marketing and Graphic Design