Posts Tagged ‘John McKenna’

When harsh criticism can be the best thing ever!

October 27, 2014

Boring conference

I was recently at a large, high profile business conference and unfortunately the first segment of it was dominated and ruined by shockingly poor presentations.

I couldn’t believe how these senior business individuals broke nearly every presentation rule – they used boring powerpoint slides with way too much text laid out in bullet point after bullet point.

What’s worse is they insisted on reading each long sentence, word for word letting these shockingly awful slides hijack the knowledge they undoubtedly possess and in the process making them look very foolish in front of a large audience.

The slides should help guide you not hijack you!

To make matters even worse one of the guys drove on, slide after slide, ignoring the ‘warning‘ bell and selfishly ate into the next presenters time – as a result the whole schedule was forced back, which meant many people had to leave that day before everyone had finished.

Despite this when they finished their presentations they each received a polite round of applause leaving them quite oblivious to the fact that they were truly awful.

At the coffee break the predictable chit chat started ..”weren’t those presentations shocking?” ..”the worst I have seen” …”that’s a real pity because he’s a good guy and his presentation let him down” …”surely someone will say something to him

Just as we were chatting one of the ‘car crash‘ presenters passed by and one of our guys who knew him said “well done” ..”oh ..thanks a lot

Why do we do that?

I have no doubt that these guys would have left the conference feeling satisfied that they had stood up, done their presentations and based on the feedback they did quite well. Next time they are asked to present they will probably do exactly the same again ..it worked last time, didn’t it?

Thankfully the day improved and there were some really superb presentations later, which did a huge job for the profile and the credibility of these speakers – they grabbed the opportunity to shine!

killarney lakes

In 2000 Bridgestone Guide author John McKenna, caused a storm of controversy when he slated the fantastic and nationally treasured tourism gem Killarney. In a review this travel writer and food critic stated that “the best way to see Killarney in County Kerry is through the rearview mirror of a car. He added that discerning tourists will avoid the town as it was an Irish travesty surrounded by beautiful lakeland“.

This review sparked an outrage, which made Mr McKenna a hated figure in the town – how could he say such a thing about our beautiful and perfect place?

Despite despising those words and the cruel messenger the savvy locals started to process this truth – maybe our product has deteriorated, maybe our food offering is poor, maybe the town is dirty and shabby, maybe our service levels aren’t quite what they should be and maybe, just maybe this critic might be telling the truth.

Killarney dug in and got to work on their offering and 11 years later they proudly invited back the much maligned John McKenna as a guest speaker to ‘eat his words’ following the town winning the Irish Tidy Town award. He conceded that “the Kerry holiday hotspot has improved enormously and is the undisputed capital of Irish tourism“.

While hearing the truth might hurt deeply (lets face it we all hate being criticised) it could turn out to be the very best thing for you.

Whatever we do we should always look for the person who will tell us the truth instead of applauding and saying “well done”

Greg Canty is a partner of Fuzion

At Fuzion we help our clients with their Presentation Skills and Speech Delivery from our offices in Dublin and Cork