Posts Tagged ‘Kinsale’

What does the customer REALLY want?

July 9, 2018

Fuzion Communications team

We had our team day planned- we were all heading to Kinsale for the day!!

The mini bus was ordered and I went on a quick off-licence run with one of the guys, nothing mad but a few beers and ciders, something for everyone.

Instead of the mini bus that was ordered a few taxis arrived – my heart sank.

To the taxi company there was no difference between a mini bus and a few taxis. In their book each option got our crew to our destination – isn’t that the point of transportation?

Fuzion Communications team

To me this was a real let down – the team bonding, the banter and the fun and yes, the few drinks together was going to be an important part of our team day, including the journey there and the journey back.

There was no point saying anything – they just wouldn’t get it!

It’s really important that you clearly understand what your customer really wants when they order your product or service …. what do they really want?

Of course we had a great day but it could have been even better.

A big thanks to Hal McElroy of the Trident Hotel , who organised our boat trip with Ocean Addicts.

Greg 

Greg Canty is a Partner of Fuzion Communications who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork, Ireland

Music, Work, Life, the Universe and some other bits in between ..

June 10, 2013

Greg Canty & Brendan Canty

Do you fancy hanging out for the day?” Brendan suggested on the phone.

It’s a miracle …both my 24 year old son Brendan (check out his cool video/music production business Feel Good Lost) and yours truly had a day when other halves and work did not get in the way!

Charles Fort - Kinsale

The sun was shining, we bought ice creams and headed off in the car in the direction of Kinsale and turned the music up loud ..

We chatted about music, work, life, the universe and a few bits in between.

We did the coastal walk from Charles Fort as far as we could go until nettles got the better of our bare white legs – shorts were not a good idea for that stroll!

Brendan Canty - Feel Good Lost

I watched as my son, this young man walked ahead of me …how did he end up being 24 so quick?

We chatted some more about music, work, life, the universe and a few other bits in between.

Catch of the Day - Kinsale

I’m starving” he declared … how about that guy on the bridge past Kinsale on the way to Garretstown who goes fishing a few days and then sells what he catches the other days?

Catch of the Day didn’t disappoint as we sat in the glorious sunshine on the wooden bench and munched down the Haddock, Hake and chips …. the wait was punishment (we were famished!) but so well worth it.

We chatted some more about music, work, life, the universe and a few other bits in between.

Brendan Canty

We moved onto the Speckled Door pub on the way to the Old Head of Kinsale and Brendan bought the drinks … we enjoyed a pint of Murphy’s and Bulmers respectively out the back as we looked out over the incredible view of Kinsale and watched a few young couples play with their kids (I remember when he was that young). It’s a pity Ellen (my fab daughter) couldn’t be with us today.

We chatted some more about music, work, life, the universe and a few other bits in between.

Last stop was the incredible Old Head … Brendan took me to a spot at the side of the cliffs. We stumbled upon two girls sunbathing topless and tried to walk past discreetly – I was so discreet I slipped and fell on my backside (big red face)!!

I politely stood up and continued on my way pretending I was all “cool”…

Old Head of Kinsale

We sat and watched over this stunning view and pondered… we listened to and watched the birds (different types!) swoop in and out of the cliff face.

We watched the waves roll into the cliff face and contemplated how the thousands of years of activity has eroded the rock. The water was crystal clear.

We chatted some more about music, work, life, the universe and a few other bits in between.

Eventually it was time to go … we drove back to Cork and went back to our other lives.

We had the greatest father and son day, we didn’t quite drive a JCB but we did chat about music, work, life, the universe and a few other bits in between.

Thanks Brendan …let’s make sure we do that again sometime soon x

Greg Canty is a dad and a partner of Fuzion

Hiding from the customer

August 26, 2012

Old Pub

We had a great evening in Kinsale.

Tommy, our buddy wanted to hook up with Liam Brown who was back from Florida for a few weeks to visit some family members. Liam, a successful businessman was originally from Castleisland in Kerry but emigrated to the States over 20 years ago. So a bunch of us met Liam at the Blue Haven for a meal on a really pleasant Saturday evening.

Tommy and Liam exchanged stories and banter about football, the hospitality industry, the economy and some tales about characters from the “old days”.

Liam said he will never come back to Ireland because of the climate but still loves visiting. The recent weather won’t change that mindset!

One of the tales was about a certain publican in Kerry who according to Liam was the laziest publican ever. He was at his worst in the mornings and on one particular occasion he had just opened his doors for business and a bunch of Americans landed, all of them looking for Irish coffees.

This was all a little too much for our publican so early in the day who was more interested in browsing through the sports pages. “Sorry folks, the boss is gone to the bank and he won’t be back for at least an hour” and the Americans went on their way!

Sometimes even the boss isn’t able for customers …

Greg Canty is a partner of Fuzion