Posts Tagged ‘Greg Canty’

“Live” Testimonials – Who thinks you are great?

February 25, 2012
testimonials

I think you're great !

My poor laptop was starting to fall apart, left mouse button a bit wobbly, battery life of about 2 minutes and a regular dose of crashing and ctrl alt deleting required ..

I just wasn’t up to the trauma of changing, mail system not working, transfer of files and program’s, a few days of frustration …. too busy for all of that!

In the end I was forced to bite the bullet so I rang my buddy Sean Ware from TSG who gave me a really good price on a well spec’d machine and promised to do a painless changeover.

Hmmmm … I wasn’t convinced, it never works out that way!

To be fair to Sean he had convinced us earlier in the year to move to Google Apps for our email service, which not only protected our emails but also made and changeover a lot easier.

A few days after ordering Sean arrived with the new laptop, software installed and even my email was set up. An hour later we were 100% up and running after transferring files and re-installing a few random pieces of software that I use.

I must hand it to him – the transfer was incredibly painless.

I paid him and sincerely thanked him for the great service.

Going out the door Sean winked at me and suggested that if I was really happy with the service I might “tweet” out that I was happy. To be honest he didn’t need to suggest it as I would have done it in any case! I was more than happy to oblige of course.

“Live” Testimonials

This is where social media is absolutely brilliant – you can capture “live testimonials” for you and your business for all to see.

Word of mouth was always the best form of referral and the traditional face to face method was the only way this really travelled. Now with your Facebook page, Twitter account and LinkedIn presence (of these LinkedIn personal recommendations are the most permanent and  powerful) you have an opportunity for anyone that is happy with you and your business to post that positive feedback “live” – what better way to capture that your customers are satisfied with you?

Next time someone tells you that you are great you know what to say to them!

Greg Canty is a partner of Fuzion PR

The Promise

February 20, 2012

The Promise

We were conducting a marketing workshop for a client and we did a number of exercises so that we could get a group consensus about their core objective and key messages.

As part of this session we were trying to define their “essence” , their heartbeat , who they are and exactly what they are all about – this was really useful as it helped us to understand them even more and it helped to deliver some extra clarity to their own senior team.

The session was steering it’s way towards a Mission Statement, an outward and inward declaration of intent that they could stand over, which hopefully was going to be a lot more than corporate dribble and something that would actually connect with their audiences.

The problem is I actually hate all of that Mission Statement “stuff” – I guess the original intent was good, but for me it has become a corporate and organisational formula and I have yet to read one that stops me in my tracks and tells me something genuine, honest and emotive about what they actually do and what they believe in.

I wanted to introduce something deeper and more meaningful so I wrote a word on the flip chart – Promise

OK folks..  “What can we promise?”

Initially this question made people shift uneasily in their seats …how can you really promise anything? Is that leaving you open for inevitable failure? Is a promise a little juvenile? We live in a world of broken promises and is using that word even credible any more? What if we don’t live up to our promise?

Once the idea settled a little and the group started to get their heads around it we started to think about “what we could promise“. At this point we had a really incredible conversation that quickly went to the absolute heart of what they were all about and there was now an enthusiasm about making a real promise.

Why was there discomfort initially around using the word “promise”?

Besides making a commitment that was deeper and probably much more personal for everyone concerned it also gives you little scope for failure and sets that bar really high. On the plus side it shows that you are prepared to lay your commitment on the line and be measured by it without that margin for error.

Is it really that risky to make a genuine promise and then stand over it?

What’s your promise?

Greg Canty is a partner of FuzionPR

Are the people in your “Church” allowed to speak?

February 9, 2012
Eulogy

Are you allowed to speak?

Tommy “The Scouser” called me to say that he had a little piece written out for the funeral of our Auntie May who he was particularly close to. It wasn’t a full eulogy but it was a really short piece that perfectly summed up the character and spirit of our fabulous aunt. He was really upset reading it to me.

He wanted to read it at the funeral mass but wasn’t sure if he could manage actually saying it without getting really upset. If that was the case he wanted to know that I was in reserve to read it for him. I knew he would be fine but agreed in any case.

On the day of the funeral I was asked would I do a reading along with some of the other family members. I did my piece and I wondered what was going on as the funeral mass drew to an end and there was no sign of “The Scouser” going up to the altar – maybe he decided he wasn’t up to it after all?..I wondered.

The funeral party moved on to the cemetery where Auntie May was laid to rest as the priest said the final prayers. Just as he finished I noticed Tommy making his way to the microphone (much to the surprise of the priest) and he did May proud by reading his beautiful and very emotional piece, which was greeted by a huge round of applause from everyone standing in the sunshine in the peaceful country graveyard.

This was a really special moment as it was the only true occasion during the whole funeral process where the family put a “personal” stamp on the proceedings, where a “real” voice was heard and in some small way he said what we had all felt and wanted to say.

I wondered why Tommy had left it so late in the day to read his piece and was totally shocked to hear that the priest in question “did not allow” people to say such things and would not allow it at the mass!

This has left me bewildered and quite furious and while I know it is not the usual behaviour of the church it does give you an insight into some of the odd and very old and traditional thinking that has turned so many people against them in recent times.

Whose church is it anyway I thought? Whose memory were we all honouring?

The more I thought about this the more I reflected on all the other organisations where there are people that have very important things to say but just aren’t allowed. It’s easy to lose sight of what an organisation is about and its even easier to block the real important voices from being heard.

Are the people in your “Church” allowed to speak?

Greg Canty is a partner of Fuzion

Is the Grind worth it?

February 1, 2012
Tired Runner

Is the Grind worth it?

In recent months I have posted about the importance of following your passion and also about avoiding the trap of a job that does not provide fulfilment. Isn’t there a huge personal risk in letting that happen?

I received a response to one of these posts that really moved me and it did make me think long and hard about the grind of working for yourself.

Interesting sentiments Greg. Having always run my own businesses and taken risks from the perspective “you’ll regret what you didn’t do” this is something I’ve reflected upon a lot – At one stage I left a very cushy public sector job and we then went through very tough times as the recession hit.

It’s very hard to comfortably make a good living in Ireland now – fair play to anyone who can make more than they could in the corporate world once all salaries, outgoings etc. are paid. I’ve gone back into the corporate world and am making more than I did at my business at the peak of the boom- with none of the recent stress.

At the end of the day all that matters is your ability to educate your children and give them a decent lifestyle. I would guess that that guy at Guinness slept easy at night and his kids have never wanted for anything.

If you have a true vocation it makes sense to do what you do best – and follow that path. However most small business and startups are struggling – I see people grind away for years, barely surviving – and this is not a good place to be over the long term.

When I read this I started to feel a little guilty that maybe I am being a little disrespectful with my blog posts to all of those who have tried their utmost and despite everything it just still has not worked out for them.

I’ve been reflecting on this ..

If you find a better life working for someone else then well done to you – I hope that in Fuzion we are giving our team a good life.

If you find yourself without work then I would encourage you to take control of the situation and  try to start off something for yourself. It is hard but it can be great fun (and yes…very worrying and stressful at times).

But, someone somewhere always has to be the starter..

If you try and it doesn’t work … well done, at least it was your grind.

What do you think?

Greg Canty is a partner of Fuzion

Dancing in Reardens

January 28, 2012
Disco Lights

Mae, will we go dancing?

I know that the next time my Dad calls me on the mobile it will mean that my Aunty May has passed away.

At this stage the vigil is happening with family and close friends spending the last hours of May’s life by her bedside as she struggles along getting weaker and weaker with every passing minute until the inevitable happens.

Early on Wednesday when the Liverpool v Manchester City second leg was top of my mind I received a text from my cousin, Tommy the Scouser saying that May was not well at all and the doctors feared the worst. The following day even worse news came through that she had deteriorated even more and basically her vital organs were failing.

I felt I better visit the hospital to see Aunty May and spent the first hour looking for her wandering from floor to floor until eventually I met her son in a corridor of the third floor. May was transferred from a room in the new wing on floor two to a “Personal Care” room in floor three of the old section of the hospital, room number 10. Fergal took me to her room where Uncle John was sitting by her side as well as her sister, my Auntie Nuala and her kids and some other people I didn’t really know.

Greg is here to see you, May” her husband John announced as I arrived and I sat alongside her holding her hand while she struggled to breathe and to talk to me. It was really upsetting watching her as she struggled in and out of consciousness, breathing uneasily and occasionally trying to say something to me.

Uncomfortably I sat up when another visitor arrived who seemed much more capable than me of sitting next to May, holding her hand and chatting to her. I felt useless and totally unequipped to deal with this situation.

For the next few hours I watched uncomfortably as people came and went and interacted with May and each other.

At this stage poor Auntie May was becoming really agitated as she was very uncomfortable in the old hard bed. Uncle John, Nuala and another gentleman struggled with the old bed and tried to rearrange the pillows and blankets behind May to try and make her more comfortable but nothing was working. She called out in pain frequently and despite her condition she kept trying to get up.

While the others were desperately trying to get some nurse attention to sort out the bed and some medication to help make poor May more comfortable I watched as Uncle John lovingly rubbed May’s head and comforted her with reassuring words and gentle comments that “We’ll go around the corner to Reardens for a dance soon!“.

That sense of honour summed up both him and her as their’s was always a jolly and welcoming house. Her twin boys and her daughter lovingly held her hands and gently spoke to her and reassured her that everything would be ok.

Poor May was getting more and more agitated between her pain and her discomfort and it was heartbreaking watching her in the last hours of her life desperately needing simple things such as a soft mattress and some pain relief. The under pressure nursing staff ended up getting the brunt of a very upset family but it was clear that they were struggling with less than sufficient resources.

As the nursing staff arrived and tried to look after May I stepped out into the corridor and gazed around at the old surroundings and into the old rooms and the impact of being moved to floor 3, room 10 struck home to me …. This was the section of the hospital where you were sent when there was no more hope.

As we stood in the corridor May’s daughter Gillian returned with her husband and their young kids all to see their Gran for the last time … Too young to understand the seriousness of their Grans condition they entered the room full of enthusiasm …. they probably shouldn’t have seen her that way..

Uncle John stood next to me and kept repeating how great May was and explained to me that there was nothing more that could be done for her. He kept saying the same thing over and over as if it was a brand new conversation.

When my mum and dad (May’s brother) arrived I decided to say goodbye to poor May and to everyone else as they continued with the vigil, which is still continuing over a day later. On my way back to the car in the pouring rain I called my cousin, Tommy the Scouser who was really close to her.

Apparently earlier that day May who had been unresponsive for quite some time, perked up totally when her favourite nephew visited. They chatted like two old buddies for two hours .. Tommy explained that he wanted to remember her that way and would not see her again. He cried on the phone as he recalled how fabulous she had always been to him through thick and thin.

I remember May for her warmth, her jolly nature and how she would always complimented how I looked and always asked after the kids and Deirdre.

May, we love you and we hope you enjoy that dance in Reardens..

x

Greg Canty is a lucky nephew

What is the biggest risk of all?

January 15, 2012
Hang Gliding

Freedom to Fly !

When we talk about risk we nearly always think in terms of financial risk – financially what am I putting on the line if this project or job doesn’t work out?

It brings back a simple conversation that I had with one of my bosses many moons ago when I worked in Guinness. This guy was very senior, successful and I guessed very wealthy.

He had all trappings of success, a prestigious home in Dublin, a marque company car and quite a senior and highly respected position in the company.

We were chatting about career, success and life in general and I was asking him about his goals – he had a very colourful career which included some very senior international posts with Guinness and now he was settling back to a senior post with Guinness in Ireland.

In my view the new role he had, while quite prestigious seemed to be a little dull compared to his previous ones – he spoke to me quite eloquently and it was the first time I heard about the concept of a “fur lined mouse trap“.

Basically he was telling me that he wasn’t enjoying what he was doing but the rewards were so good that he could not ever consider leaving the job. What a huge price to pay?

Over the last few years we have had the pleasure of dealing with many new clients who through a mixture of redundancy or choice have jumped off their corporate treadmill and explored new possibilities in their own new businesses. All of them will admit to working harder than before but will also admit to a huge sense of satisfaction and achievement. Quite a common sentiment is “Why didn’t I do this earlier?

I wonder is financial risk the biggest risk of all?

Greg Canty is a partner of Fuzion

Twitter and the New Car!

January 15, 2012
Car Salesman

At least this guy was making an effort!

My meeting had gone well, I was in a really positive frame of mind so I decided I would take the first step towards possibly ordering a new car for the start of 2012.

On the way back from my meeting I popped into a car showroom just to get a feel for the prices of the new cars, the second hand cars and of course what I would manage to get as a trade in for the Santa Fe that had served us well since the beginning of 2007 despite the high mileage.

I first spent some time looking at the “premium collection” parked outside, the collection of two and three year old cars all in great condition. Hmmm … not bad at all!

I then dared to venture into the showroom to look at the new models and I must admit feeling excited about the thought of being able to drive one of these beauties at the start of 2012. I was waiting for the approach from the salesman to start a possible conversation that could have resulted in a sale – a few of them were busy at their desks, a few walked past me with folders and a few were chatting to other possible customers.

I looked, I waited, I looked again and I must admit after a while that I was feeling a little deflated as car salesman after car salesman seemed to decide that I was an unworthy customer – did I look broke, did I look like a “tyre kicker”, did I look like another casual browser who was just going to waste their time? In any event I ended up leaving after about 20 minutes having spoken to no one.

Those who know me quite well will not be surprised that how I was feeling at that moment was shared on Twitter … “I must look like I am broke, the car salesmen didn’t come near me” I tweeted.

Jaguar XF

I know .... isn't it a beauty!

About 10 minutes later I received a call from a friend of mine who is in the motor trade who had spotted my tweet – he was initially concerned that this could have been his car showroom and that there was some issue with his customer service. I assured him that it wasn’t and that if my route back from my meeting passed his place I would have definitely have called in. Needless to say the conversation came around to me possibly being in the market for a new car..

I collected it beauty on the 5th January, it’s a beauty..

Who said twitter was a waste of time for business ..?

Greg Canty is a partner of Fuzion

Are You Ready..?

January 9, 2012
Phil Lynott - This Lizzy

Are you Ready !!!!

I was 14, it was 1979 and I stood there in awe in a hot, sweaty and packed City Hall as Phil Lynott roared down at us with his fist shaking .. “Are You Ready?“.

Of course he was greeted by loud roars from the thousands of rockers. Again he roared “Are You Ready?” and he managed to increase the decibels even more from the devoted audience.

Once more he roared the same even louder and with the crowd now in a frenzy the band launched into an incredible version of the song “Are You Ready” and lifted the roof off the place!

I was mesmerised…to this day it must have been my best ever concert moment and it cemented my passion for music. Thank you Phil!

So, start of another year and to take a lesson from the Phil Lynott school of motivation … Are You Ready?

It’s a time for resolutions and of course we all have the very best of intentions so I just wanted to offer you a few of our Marketing & PR tips to help you on the way – if you’re as passionate as Phil about your business as he was about his music this will be valuable ..

  1. Positive Intent – before I go into all of the practical stuff it is vital that you have positive intent and that your let your team know that you want them to have the same. This should be the driving force behind every thing you do. You will be amazed the opportunities that come your way and will appear when you have this mindset.
  2. Get in the game on-line by being found – this is all about the low lying fruit. These are the prospective customers who are already looking for your products or services. Test it – try a few Google searches and see how your website performs (for example PR firms in Ireland should hopefully bring a listing for Fuzion). If you are not found for your priority keyword searches you need to optimise your website and maybe consider a pay-per-click advertising campaign on Google to ensure the right people find you.
  3. On-line Communication – if you decide to communicate to all your customers, previous prospects and other contacts right now could you do it? If not consider adding an email newsletter service to your communications routine and let people know of changes to the business, new products, new services, awards and other news on a regular basis. This is easy to set up and it is easy to capture new contacts for your newsletter directly from your website. Consider doing this at least quarterly.
  4. Social Media – one of my buddies gave me some guidance recently gently advising that I was too concerned about on-line matters. I’m sorry, when I see an opportunity maybe I just point it out until I see it being grasped! On-line gives you an opportunity to amplify your existing efforts – In truth very few people in business today are using the popular platforms such as LinkedIn, Twitter and even Facebook properly. There are a few who are thriving by using these very cleverly – thankfully we are one of these and to be honest we could always do even better. Social Media Consultancy is a thriving industry because there is a huge appetite to learn by those who have spotted the importance of this communication medium.
  5. Good stories – one of our motto’s at Fuzion with our clients is Never waste a Good Story. If there is good news happening in your business, if there are interesting personalities, if there are changes that should be publicised and great products then get them out there with a strong PR Plan. Every business has good stories – don’t waste them by not publicising them. PR can be a very effective and economical way of getting your message out there.
  6. The Mirror – have a good look in the mirror for your business. Does your branding, signage, website and other tangible visible elements properly reflect the essence and quality of your business, products and services? Right now take a glance at your business card! It may be time to refresh your branding and put your best foot forward.
  7. Advertising & Promotions – If you have pulled back on activity in this area then maybe it’s time to reconsider. There is terrific value to be had if you do this in a very planned way, securing great prices and also negotiating promotions and editorial coverage. There is a strong chance that your competitors have cut back on their activity – time to steal a march on them?
  8. Marketing Plan – Map out all of your Marketing & PR activity including your budgets for the year and share this with your team. Try to ensure that there is a constant stream of activity so that your business is always very visible with your target audience.
  9. Measure – Track the success of your activities, giving each of them a proper chance to seed so that you can properly assess their effectiveness. Flex your plan where necessary.
  10. Be Ready – Be ready to grab those new opportunities as they come along – they will!

Have a great year and we should leave the last word to Phil Lynott and Thin Lizzy

Greg Canty is a partner of Fuzion

New Years Resolution 2012

December 31, 2011
Louis Copeland

Get up earlier and roll the sleeves up!

At the early stages of the recession I heard the great and inspirational Louis Copeland (King Louis!) being interviewed on the radio offering the following advice to anyone in business – Get up earlier, roll up your sleeves and work harder.  I took this advice on board fully along with a determination to stay positive within ourselves and for our clients. It has thankfully served our business really well.

However this approach comes at a personal cost – I have got up earlier, I have worked my socks off, I have approached every situation with determination and positivity and I have seized opportunities as they came along.

Unfortunately this had to mean big sacrifices in terms of personal time. Both Deirdre and my kids in particular have suffered and I even missed a pile of Liverpool matches (some may say that is a good thing!). In reality there was nothing I could do about this – that’s what you have to do now to have any chance of surviving and thriving but I did feel towards the end of 2011 that I let my own personal resources run dangerously low.

My New Year’s resolution is to continue with this positive and hardworking approach but to make sure I make more time for everyone that is close and special to me.

That’s probably easier said than done but at least lets make it a real goal!

Happy New Year!

Greg Canty is a partner of Fuzion

Are you following your passion?

December 16, 2011
Peter D Walls

Are you following your passion?

I started telling this story in a previous blog post “Breaking Bread Together” , but there was a separate story there which I felt warranted its own stage so here goes eventually for the one I intended writing in the first place..

Fuzion Friday had arrived again – on Fridays our team at Fuzion share a meal together at lunch time. This is something we all look forward to as it is a highlight of our week when we all let the hair down and shake off some of the stresses of the week.

The chat starts off at around 12, “where will we go for lunch today” and after much discussion (Mary normally getting her way!) a restaurant is chosen and while the intention is to get there before 1 to avoid places being too busy we normally find ourselves trekking out the office door at about 10 past 1 because someone is always finishing something!

On this occasion it was me that was delaying proceedings so eventually I told the bunch to go ahead to Cafe Bar Deli and I’d catch up in a few minutes. As always I underestimated the 2 minutes it would take to finish what I was doing and I could see the “where the hell are ya” phone calls coming through to my phone.

Eventually I finish what I am doing and I race down the stairs and make my way quickly towards the restaurant. Heading quickly towards Oliver Plunkett Street I start to hear a really beautiful sound coming towards me – at a street corner I am greeted by the sight of this very tall gentleman dressed in a tuxedo singing the most beautiful version of “The Town I Loved So Well“. Despite the rush I was in I just had to stop and listen to this gorgeous performance, which was a rare treat not to be missed.

A few people did stop to listen, while other busy shoppers shuffled by going about their business. I could feel my phone vibrating in my pocket but I ignored it as this moment was too previous to miss. Eventually I had to move on (I could start to imagine the earful I was going to get by the crew) but only after first shaking this man’s hand and thanking him for a beautiful moment in an otherwise crazy busy week.

I took a photograph of this guy and noticed the sign by his feet complete with phone number and web address – his name was Peter D Walls, www.peterdwalls.com and his number (086) 7728344.

Over lunch I could not get this guy out of my head – what is his story? He was clearly very talented and here he was singing on a street corner, which surely was something “beneath him”? At least this is what my immediate reaction would be.

Intrigued I decided to check out his website and learn a little bit more about this street singer. With the help of Mr. Google I found his website, I found a YouTube clip of a street performance and I listened to an interview that someone did with him. It turns out he does this frequently, he appears in Thomas Street, Limerick every Saturday and he performs in Dublin during the week also.

Is this beneath him, surely his talent deserves a much better stage, why is he doing this, why is he putting himself in the mix with other buskers, who to be fair would not lace his musical boots?

Looking desperately for an answer to this question I found a simple quote on his website –

It’s never too late to follow your passion

..does it really matter what you are doing and where you are doing it as long as you are following your passion?

Happy New Year!

Greg Canty is a partner of Fuzion