Posts Tagged ‘Marketing’

Polling day

May 23, 2014

Polling day

Polling day has finally arrived for all the local and the European election candidates, full of hope and nerves – will you have done enough to convince the electorate in your patch to vote for you?

Has it been about shaking as many hands and knocking on as many doors as possible, has it been about distributing as many flyers and putting up as many posters as possible?

Has it been about working hard in your area on issues that you really believe in and ones that matter to people or has it been about grabbing issues you feel will tactically fly for you in the media and ones that will give you the right visibility?

Has it been about attending events, socials, sporting occasions and some funerals?

Has it been about getting those magic media moments, and performing convincingly when they come along and moving enough people to give you their precious votes?

Has it been about efficient PR, ensuring that the media get to know what you are doing and in turn reaching the people you want to convince?

Has it been about how well you connect with people online, not just over the last few months but over the long haul, is it about numbers of social media followers and your skill in using the platforms to show them who you are and what you are doing?

Has it been about the support of your party and how well you work with your other running mates who often are competitors?

Has it been about the skill and courage do deal with hurtful personal abuse when it comes along and to not let this derail you?

Has it been about intelligence and winning arguments or is it about being ‘nice’ and caring and winning hearts as well as minds?

Has it been about money and having the necessary resources to gain sufficient visibility even if this means some third party assistance and advertising?

Has it been about hard work and the careful execution of a strategy without any diversions?

Has it been about sacrifice, giving up precious personal time to the detriment of family and friends?

Has it been about having a great team to work with you, canvassing and supporting you along the way including family and friends who believe in you and who understand the sacrifice.

Whatever it is, today is the day when you are at the mercy of voters and you find out if what you did was enough to win the race.

Like them or loathe them we need politicians that we believe in at local, national and European level representing us and our needs.

In our democratic society we have the power to vote for our favoured candidates who have put themselves forward to do a job on our behalf using all of their skill, knowledge, influence, intelligence, empathy, conscience, energy, time and motivation to achieve what they believe Is important.

If we don’t like the selection of candidates then we need to do something about it..

A big thank you to each and every one of the candidates for stepping up to the plate and putting yourself forward for election – in truth it’s something most people would not do.

The very best of luck to all candidates and we hope that the worthy winners will execute their new roles with the same attributes and diligence that won their hard fought seats and that they do their utmost to stay true to their promises and do their very best for all of us and not just those who voted for them.

Well done for standing up and being counted ….literally!

Greg Canty

Greg is a partner of Fuzion, Marketing and PR who provide a wide range of services from offices in Cork and Dublin including helping some politicians along the way!

How’s it going?

May 14, 2014

“How’s it going?” a bright face looked up at me.

I had a busy day yesterday…

Up early for a meeting to help mediate a problem between two parties that I know well that were about to go through a silly court process, gave a social media course to a group of business owners, drove to Dublin for a big pitch to a potential prospect – I feel it went well, fingers crossed!

We headed for an early bird to Chez Max on Baggot Street with our crew and were joined after by friends for a few drinks and some fun.

We ended up in 37, Dawson Street for more fun and then Burger king of course.

There was a beautiful full moon hanging over Dublin on this gorgeous night as we strolled back to our hotel. Our usual haunt was booked out so we ended up trading up to the very fancy, Merrion Hotel. Hotels in Dublin are clearly getting busier, which is a great sign for our economy.

As we made our way back to the hotel I noticed the bodies nestled in their sleeping bags alongside doorways just off Stephen’s Green. At least tonight it was dry and not too cold, which is a small blessing for those unfortunate enough not to have a roof over their heads for the night.

I glanced into one doorway where i noticed there were two people sleeping alongside each other.

To my surprise a bright face was staring up at me. For a brief moment we connected “How’s it going?” he said in a soft friendly voice. “Not bad at all, thanks”

We made our way back to our hotel and put our heads down for the night.

Today it’s off to Dublin Airport as we are taking a flight to Sicily for a well earned rest and some sunshine – it should be great, we’ve never been.

I wonder what my bright faced friend is doing today.

Greg Canty

Greg Canty is a partner of Fuzion, Marketing & PR with offices in Cork and Dublin

Win at all costs?

April 29, 2014

Mourinho celebrating against Liverpool

Besides being totally and utterly devastated after watching Liverpool lose the advantage in the title charge because of a defeat to a very cynical, Jose Mourinho, Chelsea side I was surprised at the mixed reaction to the match.

In my view, (which I realise is totally biased because I am a Liverpool fan) I felt Chelsea came and effectively cheated their way to an awful victory.

Despite having 190 million pounds worth of talent on the pitch Jose Mourinho instructed his team to spoil the football match by constantly disrupting it by time wasting and then ‘parking two buses‘ in front of the goal – it was a successful ploy as Chelsea won the match and Liverpool despite being the better team couldn’t create a clear chance or a piece of magic that would lead to a goal.

How could those talented players want to perform like this? Is this why he lost the support of some of the players at Real Madrid?

I’m gutted that horrible, spoiling tactics won the match for Chelsea and that the win came from an awful, misfortunate slip by the most passionate player on the pitch, Stephen Gerrard, which led to a simple gift of a goal.

In there was any fairness wouldn’t you think that if any luck was going on the day it would be to the team that tried to play football and not to the nasty, negative and horrible Mourinho and his team? I was sick watching him run to the supporters punching his chest after they scored – “you deserve nothing” I felt.

After the game this view was shared by nearly every Liverpool fan I spoke to and so many others – how can such cynicism win through, it’s bad for football, why didn’t the ref punish time wasting at the beginning of the match instead of at 92 minutes when the damage was done?

While this was the most popular view I was surprised by how many others who felt it was a tactical masterpiece, his aim was to spoil and he succeeded, who cares how you do it, isn’t winning the objective?

After all, how you win is irrelevant..

In your business is it win at all costs?

Greg Canty

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

Good Friday and the Scarcity Principle

April 18, 2014

Good Friday - The Scarcity Principle

I’d do anything for a drink in the pub right now..

It’s always the same on Good Friday – once you know all the pubs and off-licences are closed you want nothing more. We can have wine or beer at home, like we do frequently on a Friday evening but on this day you would just want to go to the pub!

As usual in the lead up to Good Friday we heard the publican and the restaurant lobby groups giving out quite rightly about the antiquated law, which has no sale of alcohol permitted in Ireland unless it is in a club or unless you are a guest in a hotel.

The Scarcity Principle

Robert Cialdini, one of the foremost experts on influence, found that people value and desire something more when it is rare or difficult to obtain. He called this the Scarcity Principle. Across numerous experiments, Cialdini and others have found that making something rare (“only 5 left”), time limited (“one day sale”), or unique (“just for you”), increases its perceived attractiveness and value.

He explains that this Scarcity Principle works on the idea of Reactance.

Essentially, it happens because none of us like to be told no, limited in any way, or have our freedom constrained. So, when we think we might miss out, not be chosen, or be denied what we want, we “react”. That reactance makes us try all the harder and want what is denied us all the more.

In some strange way maybe this is a great marketing trick for pubs and restaurants as all of sudden we ‘desire’ a visit!

Maybe pubs and restaurants should embrace the day and take the opportunity to do some minor renovations, repairs, spring cleaning or take some precious time off and get ready for that rush..

What are you doing to create some scarcity in your business?

Greg Canty

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

Time to give up what you’re doing?

March 29, 2014

Flatpack furniture

Edel called me from Dublin to say that the guy who was sent from Viking to assemble the furniture for the new office was grumbling, moaning, huffing – he would be back the next day to start the job!

We finally managed to get the keys for new office and now we had to kit it out. Viking is a great option with their wide range of furniture at reasonable prices but I’ve learnt the hard way that the assembly of the furniture is a big undertaking – even the smallest pieces can be more than awkward.

I had thought that finding someone to do this was going to be difficult but much to my relief it turns out that Viking were now providing this service as part of the package – major phew!

However it looked like Mr Assembly might be hard work ..

I joined Edel in the office the next morning and she gave me a “look” as Mr Assembly and his co-worker could be heard inside the adjoining room grumbling, moaning and huffing about the task ahead.

I made an attempt at cheering up our happy friends by buying them coffee early on but the effect seemed to wear off quickly. It was clear that we would have to tip toe around these boys.

Suggesting our preferred height between shelves was just about digested. They reckoned they didn’t have to assemble the smaller desk units – Dee’s suggestion of a clarification call to Viking seemed to sort out that one and when I asked them if they would be taking away the packing materials it was if I said something really horrible about a close relative!

I had to leave before they finished up so I told them there was a few quid in it for them if they managed to take away the packing materials. I thanked them both for their work and the quieter of the two wished us the best of luck in the new office. That was nice.

Edel called later when the job was done – our happy men took half the packing materials away and once all the units were assembled they refused to push them into position in the office “We assemble things, we don’t move them” – Nice!

Edel who lacked the energy to cajole them took just 5 minutes herself to pull and drag the desks and cupboards from the middle of the room to where she wanted them.

I wondered about our two happy men.

I have no doubt that they were on a tight fee to complete our assembly job but very early on they made a choice about what mood and persona they were going to bring with them to work including a clear decision to do as little as possible.

Were they totally miserable doing this work, was something awful going on in their lives, were they treated really poorly by the last crew they assembled furniture for, were they being treated badly by Viking or by nature are they just grumpy people?

Whatever was going on with them they were miserable and brought this misery with them this day.

If this is how you feel at work is it time to give up what your are doing?

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin

 

Destination Branding and the “special” Cork DNA

March 18, 2014

Cork region

We’ve been privileged to have been working on a really interesting marketing project in conjunction with Colliers International, Placematters and Location Connections for the Cork region, which was commissioned by some of the key stakeholders.

Destination branding is something all cities and regions must now consider as they must market themselves in a clear, concise and consistent way to all target audiences they wish to attract. How a region markets itself must be believable and true so that the actual experience matches the reality.

As part of this marketing process you must first understand what the offering is, decide what parts of this offering are attractive to relevant target audiences and then package this offering in a clear brand description for the region.

All the subsequent marketing of the region should be consistent by all stakeholders so that maximum return on investment is achieved and that target audiences develop a clear understanding of the unique offer from that destination.

As part of the research work we conducted about the Cork region we discovered that many people are attracted to the size of Cork, “it’s not too big and not too small“, they love how quickly you can get from the city to the country, they love the nearby  coastline  and they also love the friendliness, humour and warmth of the people.

Even the Huffington Post identified Cork as an “overlooked city in Europe that must be visited in your lifetime!

It is easy to understand the physical attributes of the region but the people dimension is one that is more difficult to pinpoint.

The Queen visits Cork, Friendly City

Is it really true that Cork is a friendly city just as the Lonely Planet Guide declared in it’s Top 10 List of cities to visit? The guide praises the city saying ‘Cork is at the top of its game right now: sophisticated, vibrant and diverse, while still retaining its friendliness, relaxed charm and quick-fire wit.

How can you explain this friendliness?

Do Corkonians really have this special “friendly” gene in their unique DNA?

In our research in Cork we conducted questionnaires with many foreigners working in the Cork region and they consistently told us how they had no intention of staying initially but this is now home and they would not be leaving. Cork is great fun and the people are very “friendly“.

As much as this proud Corkman would like to think people from Cork do not have a special gene, no more so than people from any other part of Ireland.

If it’s not a special gene then why do we behave in such a manner?

  • In Cork you can enjoy a good career with small SME’s or with large multinationals without the big commute.
  • You and your children can receive a great education right on your doorstep
  • You can enjoy a vibrant and friendly city where strangers still chat to each other that is easy to access
  • It’s a relatively safe place to live, visit or go to college
  • You can be in the country or walking on a beach within half an hour
  • You can enjoy a lively, entertaining, art loving, multicultural place where independents can still thrive
  • The food and entertainment offering is diverse and top class
  • You are connected to the world and major city hubs via an airport that is 10 minutes from the city centre.
  • On the very practical side of things Cork is a significantly cheaper place to live than Dublin and a more economical place to do business.

While the career opportunities aren’t as great as in Dublin or London, an internet world makes this less of a problem and the overall sense of well-being from an exceptionally better life balance makes the Cork region a very clever place for people to choose to live their lives.

So why are people from Cork friendlier, warmer and wittier?

Maybe this ideal sized region with an abundance of natural attributes just makes us happier?

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin

Colliers International offer Destination Consulting services

Placematters are Destination Branding experts

Location Connections are an International FDI  site selection consultancy

Complaints make Great Gifts!

January 20, 2014

Complaints make Great Gifts

“Can I meet you in the morning” was the request.

Oh no.. from the tone I felt a complaint coming – I wondered what was wrong.

This was a really good account and we were just at the early stages of working with this client. The project was quite complex, which involved quite a few members of our team.

There were quite a number of elements to the project including graphic design, web design, social media, event management, internal communications and PR. We pride ourselves on being able to handle all of these in-house, which is a real strength of ours.

Our team had been briefed well and each of us were working diligently on our own part of the project and liaising directly with the client.

Our relationship had started off in a really positive manner so I was really concerned and confused that something could be wrong.

We met and sure enough our client expressed a concern about how things were going with the project.

The client’s problem was really simple – While we were all quite clear about what we were doing he was overwhelmed by the correspondence and interaction from so many people on so many different aspects of the project. Collectively we were able to handle the huge variety of tasks but this was just way too confusing for him.

To alleviate this problem we arranged that all of our correspondence would come through just one person and we organised it in such a way that we were only dealing with one aspect at a time – while this did not seem like the most efficient way of dealing with things for us it was the best way as it worked for him.

This approach has been working out great and the project has been progressing really well since.

While we all hate complaints they are in fact precious gifts.

A customer instead of staying silent and suffering with a scenario that isn’t working for them has taken a huge step and communicated that something is wrong.

Take the complaint, listen attentively to it, understand it, embrace it and deal with it – complaints are precious gifts that can only make you better.

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design agency in Ireland with offices in Cork and Dublin

10 Years, Crystal Balls and Awards

September 19, 2013

Chambers Ireland - CSR Awards - Greg Canty, Fuzion PR

10 Years ago my buddy Tommy Doyle collected me from my old job. I handed back the keys to my five month old Saab 93 (that was tough as it was the best car I had ever driven!) and I handed in the keys to the office – I was done with my well paid job as General Manager and about to start my life as a 100% self employed person.

Tommy took me to O’Brien’s in Little Island for a sensible breakfast before we started a day of celebratory drinks – the boy was set free!!

While I was in celebratory mood quietly I was really nervous – I had just shut the door on a long and quite successful career in the drinks industry and was about to enter a new world, which required me to totally reinvent myself and put bread on the table at the same time.

If I had a crystal ball I couldn’t have predicted the 10 years that I have had …

  • We traded in Dee’s car and bought a second had Santa Fe jeep (hated that jeep!)
  • We toured Ireland with our high profile luxury women’s event Catwalks with top models, top brands and Tony Hadley of Spandau Ballet fame (great fun but exhausting!)
  • I sold my music stores – I had three stores in Cork, Limerick and Dublin
  • We did a lot of work with Killarney Golf and Fishing Club, launching the new Killeen course
  • We took on our first staff member, Ali who is still with us
  • We took on more PR staff and a graphic designer
  • We opened an office in Cork city – who remembers the punishing four flights of very uneven stairs?
  • The recession came crashing in and wiped out some really good clients –  We adopted the “storm the recession” approach (great book)
  • We bought a new Santa Fe jeep (liked this one!)
  • We had to write off nearly €200k in bad debts over three years, mostly because people were unable to pay but we did get caught by some chancers as well – the Credit Control Warrior and Famous were born!
  • We started to do PR and social media training – this has been so enjoyable and we have met so many great people through these courses 
  • We got married eventually – Dee still calls it “her” wedding!
  • I started blogging and realised I love writing
  • We won a national PR award for the “War Crimes” Cystic Fibrosis , St. Vincent’s Hospital  Campaign
  • We took on staff in Dublin and opened an office
  • Dee’s mum Joan sadly passed away – a dynamic and challenging woman (my buddy Tommy made her giggle by calling her a …. I better no say!)
  • We moved to better offices and celebrated Fuzion’s 10 years in business
  • I really started to excel at social media lecturing for the Digital Marketing Institute and providing courses for Enterprise Boards and clients
  • My kids are both flying, Brendan with his video production company Feel Good Lost and Ellen with her own career
  • We bought a brand new car, a Jaguar XF, one that was better than anything I ever had before – this is something we had to do for oursleves 
  • We managed a few really great holidays to the US, Italy, Turkey, Greece  and Cuba and back to Italy again
  • We continued to grow picking up national PR recommendations for Tour de Munster and Safebook
  • We are about to unveil a statue to celebrate the values of a great man Monsignor Hugh O’Flaherty

No crystal ball could have predicted these 10 years, the variety, the speed that it  has flown by, the tough economy that have us working our socks off and digging deep continuously, the sadness and the smiles, the stress and the joy, the worry and the excitement, the highs and some lows, the friends and team mates past and present.

I have had to totally reinvent Greg, bringing all of my old skills and moulding these into a new sector including social media which didn’t exist 10 years ago when I started this journey. When I tell people I started off life as an accountant most won’t believe me!

For me the culmination of this 10 years was accepting a National Award at the Chambers Ireland, Corporate Social Responsibility Awards  event last  week for the work we did on “Safebook“, which was really my baby. We designed a simple info-graphic to encourage our young people to behave responsibly and respectfully online and a simple “how to” if they are victims of cyberbullying.

All of the Fuzion skills including PR, Design and my knowledge of social media helped us to push this out internationally to over 100 countries (a few months ago we were asked to translate it into Hungarian for a conference in Zagreb!) – we are making a difference!

!0 years …wow!

What will the next 10 years bring for me and for you?

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design firm in Ireland with offices in Cork and Dublin 

Creating a Wow

May 26, 2013
Love Actually

Will I wrap that sir?

We better bring some wine with us…

I stood in the Wine Buff off licence, browsed through the sections and  eventually selected a nice bottle of prosecco.

The really nice guy in the store commended me on my choice as he wrapped the bottle with care in a sheet of purple crepe paper and then placed it in a brown paper bag.

We arrived at our friends house and we handed over the bottle …hmm, this bottle was something extra special just because of the little sheet of purple paper that it was wrapped in.  I could see it in his face.

He seemed to place it away from all the other bottles that had been brought…maybe this was a bottle to be enjoyed in private and not opened at a party?

In truth the bottle was probably no better than all of the others lined up but it had a piece of purple crepe paper wrapped around it that made it stand out, that made it special, that gave it a special “wow”.

I hope they enjoyed it ..

Can you do something simple in your business to create a wow?

Greg Canty is a partner of Fuzion

Check out a previous post – Are you throwing away the wow?

Fuzion are a Marketing, PR and Graphic Design firm with offices in Cork and Dublin in Ireland

The Gardener

May 4, 2013
garden

By the way ..not my garden!

I just knew it ..

When he came in the door with his notebook and pen and carefully took down the details I knew we were in trouble.

The garden was in a state, the grass was up to your kneecaps and it had been totally neglected since the end of last summer. I reckoned our poor Flymo wasn’t up to the job, so the idea was that we would try to find someone who could come in, give the whole place a once over and leave it in a way that we could look after it ourselves for the rest of the year.

Bear in mind that we have a nice 4 bedroom detached house in a housing estate with very average sized gardens both front and back.

After he left us we saw him pacing the front garden – It looked like he was measuring the area. Not good I thought.

The following day his quote arrived by email – €1,560 !!

Oh my god – I thought it must have been a quote for the whole year but when I read it carefully I realised it was for just the initial tidy up!

If there was ever a moment to spur me into action, this was it ..the next half dry evening the Flymo came out and together we attacked the grass – it took two more evenings and a few hours on the bank holiday Saturday but we cracked it!

We bought weed killer, moss peat, some flowers, a yard brush and spent pretty much the rest of the Saturday at it.

I totally despise gardening and this for me was a real punishment day (and evenings) and there is still plenty more to do.

I don’t care enough about the garden to have it perfect and I’m sure our expensive friend would definitely have had it spick and span but to me this was not worth it.

I guess at times we are like the “gardener”.

We do take careful notes, we spend time gathering as much information as we can, we try to fully understand the prospective client’s needs and issues and the challenges they face in their sector.

Armed with this information we go away, we do our own research and we write a Marketing and PR plan for them that will hopefully achieve their objectives. We then prepare a budget to execute the plan as economically as possible.

At times this is fine and everything proceeds but there are times when it is just too much for the prospective client and they must pass – sometimes they decide to cut their own grass!

Their garden will more than likely end up being like mine but sometimes with budgets being so tight that will just have to do.

The important thing is that we all do our best to drive forward and while that can be difficult with limited resources at least ..keep driving forward.

Greg Canty is a partner of Fuzion

Fuzion are a Marketing & PR firm with offices in Dublin and Cork