Archive for the ‘Personal development’ Category

A New Generation needs Old Values

August 22, 2013

Eminem - Slane Convert

Once again a social media fuelled incident has hit the headlines as a result of the #Slanegirl photos that bounced around Ireland and beyond from the Slane concert recently where the famous Detroit rapper, “the poet for a New Generation” Eminem was the headline act.

If you missed all the drama a young woman (newspaper reports claim she is 17) and an older guy were caught performing an inappropriate act in quite a public place at the gig. The incident was photographed by a bystander, pushed out on social media and before you could blink (or a hash tag was created) the photo went viral by people retweeting and sharing.

This 17 year old girl and the guy involved must now deal with the pressure of a huge media/public spotlight – too much for any young person to cope with.

At a media conference in the US in 2011 celebrity Arianna Huffington, co-founder of The Huffington Post, said that the popularity of Facebook, Twitter and websites like her online news site indicate that “self-expression has become the new entertainment.

We can see in this scenario how Arianna was right at so many levels.

Once any incident occurs good or bad that has an “Oh My God, guess what I’ve just seen” element to it, you are guaranteed that it will travel like wildfire in our New Generation.

Pretty much all of us are now self publishers and with our own platforms and audiences we are armed with powerful devices that can bring something to life within seconds.

As usual after this incident social media got a huge amount of flack and all sorts of issues have been raised- the experts from the legal professions, the various authorities, organisations and social media were wheeled onto TV and radio shows to give their many and varied opinions.

Both Twitter and Facebook did react and pulled the posts down as soon as it became clear how distasteful the content and the act of sharing and commenting was. Unfortunately the damage was pretty much done at this stage – these pictures are still widely available online.

New GenerationWhat can we do to stop this happening? Can we do anything?

The police are conducting an investigation – is the young man in trouble, what about the person who took the photo and what about those who passed it quickly along the chain on the various social media channels?

Who was to blame and how can they be punished?

We will huff and puff but ultimately very little will happen – it’s virtually impossible to shut down the self publishing machine.

Besides demonstrating once again how hurtful and irresponsible people can be, the Slane incident is very frustrating for a number of reasons:

The Social Media is to blame argument

Social media is powerful and hugely beneficial but it is mostly in the media spotlight when something “bad” has happened.

You never really hear in the media about long lost relatives connecting through twitter, businesses thriving by using the platforms cleverly, people publicising causes and injustices or tricky problems being solved online – it is mostly the negative, controversial stuff that we hear about.

We find ourselves blaming the social media platforms and not the users – twitter, facebook and all the other platforms are only as good or as bad as the people using them.

The platforms do have a big responsibility to respond quickly to sensitive issues and have methods of detecting and dealing with inappropriate content. At least accounts were pulled down on this occasion, which will send a strong message to all users who use social media as a core part of their lives.

The Incident

This sort of misfortunate incident is not unique and has been happening as far back as I can remember but the difference is that now we can share it easily so the impact and consequences are much larger, which brings me to the point of New World Rules.

1. We need to be extra vigilant in our new world and be extra careful with any incident in public

2. Accept that the incident will be recorded as nearly everyone watching anything has a phone capable of taking a good photo or even filming the activity

3. Assume automatically that the photo or footage will be shared on one or more social media platforms complete with descriptions and hash tags instantly and with the capability of identifying the individuals in the picture.

4. Assume if the incident is an “Oh My God, guess what I’ve just seen” then it will be shared online and will quickly spread virally

5. Posting or sharing anything online leaves a digital footprint back to you and more importantly gives an instant impression to others about you as a person, good or bad. This impression tends to stay with you.

We can look to the authorities to legislate for such instances and we can work with the social media platforms to introduce better controls and quicker ways to respond but the real job lies with us, the users.

We, the New Generation need to understand the powerful technology that is at our fingertips and we need to use it responsibly. That simple photo, status update, share or retweet can cause untold damage to someone’s life.

We need to think about our own values and the values we pass onto our children – this applies equally offline and online. There is no difference.

We must take our own personal responsibility – if we see something not right when we are out or online we should react and play our part and instead of saying “Oh My God, guess what I’ve just seen” we should be saying “It’s not right ….stop” and report it immediately.

The sooner we realise that old values need to be applied to our New Generation the better.

Greg Canty is a partner of Fuzion

Fuzion offer Social Media Consultancy and training in Ireland from offices in Cork and Dublin

Celebrity Twitter Etiquette/Power

July 14, 2013

Lucinda Creighton

@LCreighton “well done for standing by your principles – we need more of that and not less in govt. You will be back” 

I don’t know Lucinda Creighton, I don’t have full knowledge of her arguments but I do admire that she stood by her principles on an important, high profile piece of legislation. She didn’t fall in with her political party on a crucial vote and as a result she had to resign.

I sent the above tweet (you can do this once you have her twitter ID, which is easily found by doing a simple search on twitter) just to acknowledge the stand she took – I gave her a public compliment.

A tweet goes a long way ….. or in some cases just an acknowledgement goes an even longer way.

With twitter, when it comes to individual users I guess there are two broadly different types of users:

  • Celebrities and personalties (I would include some politicians in this category) who naturally attract a larger following than they would follow themselves
  • You and me!

You and me are the mere mortals who pick away, follow people and organisations we are interested in and if we want to build a following we need to publish interesting content, we need to be polite, engage in twitter conversations and generally apply a degree of etiquette with our activity.

This might include acknowledging people who have followed you, following people back, thanking people for positive posts and replying to people who have mentioned you in a post.

As part of your “nice guy/gal” routine you might retweet worthy posts and when someone retweets something for you then you thank them.

The actions here tend to be quite reciprocal – if you are good to someone then you tend to get the favour returned (there are always exceptions!)

Celebrity Factor

Stephen FryWhen there is some “celebrity” factor with a twitter user these normal rules do not apply.

This kicks in when this person is popular because of the role they hold (singer, actor, sportsperson, media person or even a politician) – more people will naturally follow them by nature of their “celebrity” factor and as a result popularity (size of following) does not depend on them behaving in the reciprocal way that applies to the rest of us.

A celebrity (using our broad definition) can effectively build a large follower base on twitter without following, interacting or acknowledging anyone.

However there are clever celebrities online (I’m suspecting this reflects their personality) who really get it.

They understand the huge power that they have at their disposal and they know how to utilise it – the good ones will do this naturally with no agenda and as a result they will excel and achieve something most of  the other “celebrities” will waste and over the long run actually do themselves possible reputational damage.

If a celebrity has a huge number of followers who are posting incessantly it is very difficult for them to engage but with smaller numbers of followers they can accelerate their popularity and like-ability by doing a few simple things:

  • Reply to positive posts – “thank you for the kind words” or even “thank you for all the kind words of support I received tonight” . The acknowledgment can be done directly to the individual (this is the best) or a general one – “Guess who came back to me on my post?” you can imagine the person saying to pals when their favourite celebrity replied to them
  • Favourite positive posts – simply click that “favourite” button to acknowledge that the post meant a lot
  • Retweet the positive post – hit that RT button and in a sweep highlight the positive post and deliver a huge acknowledgement to the person who posted it
  • Follow the person –  this is the ultimate compliment to the person who posted positive things
  • Surprise tweet – keep an eye on favourable tweets about you (just do a simple search on your name) and if you have the time thank them or make some comment – this tip is compliments of my son who says it works great with some of the bands he works with

By doing a few simple things the “celebrity” could accelerate their popularity and positive reputation and very easily win a loyal fan for life (most will not do this, which presents an even bigger opportunity for those who do)

Rachel AllenI have noticed online that a few celebrities in particular are quite good.

Rachel Allen @rachelallen1 has been good to come back on a compliment. Brian Kennedy @kennedysinger came back on a positive post after a gig as well as Mundy @mundyirl, Mark Geary @MG212 (better on Facebook) and Richie Egan (Jape)  @richiejape.

All of these by being respectful and clever are high in my estimation.

I have noticed a few that have been quite poor including the fabulous musician Gemma Hayes @gemma_hayes and the Newstalk breakfast team Chris Donoghue @chrisdonoghue and Norah Casey @norahcasey (this is strange as they always make a big deal of their twitter presence).

I listen to their show every morning and instead of giving themselves the opportunity of building their brand loyalty they are undermining it by ignoring listeners who tweet them. I’m sure if they realised the negative effect and the opportunity missed by not being more proactive they would be more responsive.

Lucinda Creighton had a busy day today and we can excuse her but she does have the power to considerably enhance her reputation by replying to the many people who said positive things about her and those who wished her well.

Celebrities …it’s up to you!

You and me….we have no excuse – we have to do the hard work.

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Design firm in Ireland with offices in Cork and Dublin.

Stand for something

June 25, 2013

Ethics

What a day ….I had popped in just to get a few last bits out of the way before we went on leave and I received a text. I knew something was up.

“I need to have a quick chat with you“. Our new guy who had only joined us (3 weeks!) was insistent it had to be today ..

We had the chat, which was fairly disappointing on a number of fronts but what can you do. He had decided to accept a job offer with a competitor who as it turned out had been talking to him for quite some time.

Apparently they had made an offer around the same time that we had.

I thought we deserved a lot more than what was being dished out from both parties. I stupidly expected a little more from either.

Why accept a job and not stick to your decision?  Why go along with this charade, meeting our clients while all the time talking to a competitor.

Why not accept someone’s decision instead of pursuing them over and over?

This is the probably the chat that happened after ..

PK: “Well …Did you break the news?

CC: “I did yeah, didn’t go down too well

PK: “So, when are you finishing up?

CC: “Pretty much straight away

PK: “Great

How about ..

When you start something stick with it.

When someone says they have started somewhere else leave them to it.

Pretty poor ethics boys – what do you stand for?

Anything?

At the end of it all we have to stand for something …

#WinHappy

Greg Canty is a partner of Fuzion

Can Win Happy work?

June 23, 2013

Fuzion team

It was a gorgeous summer Saturday in Cork and I was strolling around the city with Dee and my two kids.

Everyone was in great form and I knew I should have been but I was miserable and my head was bursting – work was killing me. I had been caught in the middle of a corporate crossfire for over two years between the joint owners and unfortunately this was a no win situation for me.

I was the General Manager and I could have had an easy life if I toed the line, kept my head down, settled for the status quo, played the politics and enjoyed the benefits. This wasn’t me ….I was miserable!

On that Saturday afternoon, 10 years ago I decided I was handing in my notice (handing back my new Saab and turning my back on a hefty salary) and it was the day Win Happy was born.

Win Happy

Fuzion teamThis has been my goal ever since – never again did I want to spend a minute feeling miserable about my work.

It is really important to me that happiness is at the heart of what I do every single day.

Happiness for me is working in a place that I love, doing work that I enjoy, with great people and for clients that I respect.

Utopia?

I guess in a way it is Utopian but why not have that as a goal?

I will be the first to admit that it isn’t always that way but mostly we get pretty close.

Happy..

I do love what I do (except for some horrible admin work every now and then), we work for who we want (we don’t answer to any head office or anything like that, we can accept or even reject work if we choose) and we have carefully chosen a group of really good people to work with.

Every Friday we break bread together as part of a sacred lunch routine we have, which we call Fuzion Friday.

I believe that if you get all of that right you end up with an atmosphere that creates the perfect conditions for great work ..for winning.

Win?

Kerrie & DeeHappy is the first part of my philosophy. I am very driven and while I am not motivated by money I do want to be successful in our profession and this is where the satisfaction from Winning comes into it.

We work extremely hard and we keep ourselves up to date with trends and developments. We carefully choose talented people for our team and we make sure they understand the Fuzion way.

Together we work hard to get results for our clients even if this means us doing more than we are contracted for.

If a talented team, in a happy environment, work hard for clients then you should get lots of wins. Winning leads to more business – simple!

This philosophy has stood us well since the business started and in the 10 years that I have been with Fuzion we have continued to grow our business and our team, mostly with a smile.

#WinHappy

Can it work? – Tell me what you think?

Greg Canty is a partner of Fuzion

Music, Work, Life, the Universe and some other bits in between ..

June 10, 2013

Greg Canty & Brendan Canty

Do you fancy hanging out for the day?” Brendan suggested on the phone.

It’s a miracle …both my 24 year old son Brendan (check out his cool video/music production business Feel Good Lost) and yours truly had a day when other halves and work did not get in the way!

Charles Fort - Kinsale

The sun was shining, we bought ice creams and headed off in the car in the direction of Kinsale and turned the music up loud ..

We chatted about music, work, life, the universe and a few bits in between.

We did the coastal walk from Charles Fort as far as we could go until nettles got the better of our bare white legs – shorts were not a good idea for that stroll!

Brendan Canty - Feel Good Lost

I watched as my son, this young man walked ahead of me …how did he end up being 24 so quick?

We chatted some more about music, work, life, the universe and a few other bits in between.

Catch of the Day - Kinsale

I’m starving” he declared … how about that guy on the bridge past Kinsale on the way to Garretstown who goes fishing a few days and then sells what he catches the other days?

Catch of the Day didn’t disappoint as we sat in the glorious sunshine on the wooden bench and munched down the Haddock, Hake and chips …. the wait was punishment (we were famished!) but so well worth it.

We chatted some more about music, work, life, the universe and a few other bits in between.

Brendan Canty

We moved onto the Speckled Door pub on the way to the Old Head of Kinsale and Brendan bought the drinks … we enjoyed a pint of Murphy’s and Bulmers respectively out the back as we looked out over the incredible view of Kinsale and watched a few young couples play with their kids (I remember when he was that young). It’s a pity Ellen (my fab daughter) couldn’t be with us today.

We chatted some more about music, work, life, the universe and a few other bits in between.

Last stop was the incredible Old Head … Brendan took me to a spot at the side of the cliffs. We stumbled upon two girls sunbathing topless and tried to walk past discreetly – I was so discreet I slipped and fell on my backside (big red face)!!

I politely stood up and continued on my way pretending I was all “cool”…

Old Head of Kinsale

We sat and watched over this stunning view and pondered… we listened to and watched the birds (different types!) swoop in and out of the cliff face.

We watched the waves roll into the cliff face and contemplated how the thousands of years of activity has eroded the rock. The water was crystal clear.

We chatted some more about music, work, life, the universe and a few other bits in between.

Eventually it was time to go … we drove back to Cork and went back to our other lives.

We had the greatest father and son day, we didn’t quite drive a JCB but we did chat about music, work, life, the universe and a few other bits in between.

Thanks Brendan …let’s make sure we do that again sometime soon x

Greg Canty is a dad and a partner of Fuzion

Ken..Thanks for the flowers

June 3, 2013

Flowers in the window

It was a funny day in the office.

First of all William from the Ambassador Restaurant arrived with gifts after returning from a holiday. He brought us a “Fuzion” scroll and a little oriental tea pot – he went to a lot of thought and bother. It was incredible to see a client thinking about us in that way.

Later Ken Buckley from Buckley Fine Art arrived with chocolates and an impressive bouquet of flowers – it was a thank you because he felt he really got a lot from the PR training course that we ran and wanted to show his appreciation …wow, what a day of  kind gestures!

As it turned out we had to go to Killarney for a few days working on a few different projects – I asked mum could I pop the flowers that Ken had brought up to Gran Ellen who was staying in the Bons Secours Nursing Home on the Lee Road. Gran was funny about flowers (someone else always deserved them more than she did) and she hadn’t been well recently so I wasn’t sure if she was up to accepting them or even a visit.

Mum reckoned she would appreciate them and it would be ok to visit as long as we didn’t stay too long.

On the way out of town we popped into the nursing home to see Gran – she brightened up when she saw us and she immediately insisted that one of the nurses brought a vase for the beautiful flowers. In the end it took two vases and Gran Ellen wanted the curtains pulled open wide so that she could see them in full glory on the window sill.

We had a quick chat with her. Visiting Gran was always special – she was always bright and in good form and you always left her feeling better than when you came in.

A few days later during a meeting with William from the Ambassador restaurant my mum called to say Gran had slipped away (I’m glad it was William I was with – great guy).

When we went to see Gran Ellen laid out peacefully the flowers were still in full colour adding life to the room.

If Ken from the Buckley Fine Art Gallery hadn’t brought us those flowers I wouldn’t have got to see Gran Ellen that last time – I sent him a message on Facebook about what a huge gesture the flowers turned out to be.

Many months later my mum called to say that some money had been left to her and her brothers and sisters from Gran’s estate and she insisted on giving me, my sister and brother an amount from this.

As always, mum insisted and we thought long and hard about what to do with this money. We wanted to do something special with it, something that would always remind us of Gran Ellen.

“How about buying some art?” We would have it forever and it could be passed onto the next generation.

Night Skating - Brian Smyth

Night Skating – Brian Smyth

On a cold winters day with snow on the ground Dee, my daughter Ellen (it would be hers eventually!) and yours truly headed to town and picked out a beautiful painting with a real nostalgic feeling to it by Cork artist Brian Smyth that now hangs in a special place over our fireplace.

Everyone who visits is told the story about a great woman and how a kind gesture can come back to you further down the line – guess where we bought the painting?

Gran, we miss you and Ken …Thanks for the flowers

Greg Canty is a partner of Fuzion

Ken Buckley has an art gallery in Kinsale, County Cork – The Gallery Kinsale

Does your customer have their teeth stuck in a bad habit?

May 29, 2013

Dentist

I’m sitting in the office on a gorgeous May summers day and the sun is streaming in the window.

Unfortunately I can’t enjoy it because my mouth is throbbing after getting a tooth removed after an emergency visit to the dentist.

After every round of dentist visits I promise myself that I will get into better habits and maintain regular check ups (I know this is really important) but every time I manage to find good reasons not to make those appointments – the thought of voluntarily going for a check up and cleaning is always one that I manage to avoid.

My hate and fear of the dentist visit (my guy is an old neighbour and really good) stems back to a brutal public dental school system when I was growing up in Cork – those memories still haunt me to this day!

The result …I end up having an unpleasant “emergency” visit every few years where some drastic action is needed and on this occasion I lose a tooth, which should never have happened.

Bad habits, in fact any habits are hard to break and in any business we find ourselves not making a sale but often trying to change a habit that someone has their teeth stuck into!

I must change my bad habit …I wonder what my dentist could do to help me?

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design firm with offices in Cork and Dublin, Ireland

If that doesn’t work …get out of there!

May 20, 2013

Escape

That was another incredibly busy week, meeting with clients, attending client events, dealing with stakeholders, meeting prospects, running training programmes and dealing with the every day things associated with running a business.

I meet people from so many different walks of life working in organisations and companies in private, public and non-profit sectors and with my social media activity I interact with many people on a regular basis.

This week in particular, whatever was in the air I seemed to meet a lot of incredibly “frustrated” people.

People who feel no one listens to them, people who feel its impossible to get anything done, people who despair of their organisation because it is choking with politics, people who were bullied out of jobs by colleagues, people blaming colleagues for things that went wrong when in fact they put them under so much pressure they couldn’t perform, people who are insecure so they play games to protect their own positions, people who are hostile to visitors and people who can play a huge part in making significant changes but ….once again feel this is impossible with people busy playing politics who will block all positive initiatives.

Not one of these people were giving out about money – all of them wanted to contribute and enjoy and long for the satisfaction of making something happen.

If that’s you then start making some noise, keep pushing, let your voice be heard, push for the right things to happen, speak up when they are not happening, challenge  the rubbish, encourage working together as a team, talk about making a difference, make the political “players” uncomfortable (they want to make a difference as well) and push them towards doing the right things and at least go home on a Friday with a feeling that you have had a good week.

If that doesn’t work …get out of there!

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design firm with offices in Cork and Dublin in Ireland

He won’t answer the phone

May 19, 2013

forgive

I asked him how his son was getting on. We were both sitting in his workshop as he opened up to me. I think he needed to.

I could tell you he is getting on great but I really have no idea. We’re heartbroken” he told me.

We haven’t spoken to him in over a year. He won’t answer the phone but that doesn’t stop us calling

The tears flowed from his eyes as he explained to me that it was all down to a simple misunderstanding and since then their son, a normally warm and generous young fella (I can vouch for that) just won’t talk to them.

I’m sure in time that phone will be answered ..

Is there a call you need to make or one you need to answer?

Life is way too short …go on, do t!

Greg Canty is a partner of Fuzion

Snap into it

May 17, 2013
Bueller

Anyone, anyone, anyone?

Snap out of it” I had to tell myself.

I do a lot of social media training and consultancy both directly for  clients and as part of organised courses for the Enterprise Boards and the Digital Marketing Institute.

I use a suite of materials to deliver this training including some very detailed notes that cover the whole area including blogging, Facebook, Twitter, LinkedIn and some of the other emerging platforms and trends in social media.

In the last few weeks I have found myself delivering a huge volume of training and on this particular day I found myself delivering a module to a client group in the morning and a similar programme in the evening to a group of SME’s as part of training for one of the Enterprise Boards.

Facing into delivering the same material on literally the same day and feeling really tired my motivation level had dropped.

I started to question myself as I drove to the hotel:

Was I getting bored with my own material?  

Would I be able to deliver a good session?

I was wallowing ..

Hold on (big conversation with self!)…you have been crafting your training materials for a few years, you have continuously improved the programme, you not only understand the material intimately but you know how to deliver it in a way that keeps the group engaged and learning – Besides you know you are passionate about this whole area.

This group of SME’s have signed up for the programme, they have given up their evenings to learn about something that could make a big difference for their business and you know you can show them how, in a really practical way.

After giving myself a few virtual slaps in the face and a big kick up the bum I managed to change my gears and open that door – “who wants to tell world about how great their business is?

We had a great session ..in fact it was the best reaction to a session that I had in the last few weeks and after it I was buzzing.

What you get from any group at a meeting or a presentation is often down to what you bring in the door with you ..your frame of mind, your attitude, your belief, your energy and your enthusiasm.

Snap into it ..

Greg Canty is a partner of Fuzion

Fuzion with offices in Cork and Dublin offer social media training and consultancy in Ireland