Archive for the ‘Positivity’ Category

Be nice to the elderly woman!

November 14, 2011
Pay it Forward

It pays to be nice!

This week I heard a really simple story by a guy who was participating in one of our training courses. He supplied corporate and domestic cleaning services and at the early stages of  building his business he was desperately trying to get some custom from the biggest hotel in his town. Despite all attempts he realised that he could not shift the incumbent supplier who the hotel were extremely loyal to so he eventually stopped trying.

Some time later he was asked to clean the carpets in this elderly woman’s house, which he did and at the end of a very long and tiring day he finished the job and packed away all of his cleaning gear. The old woman realised that there was another room upstairs that she had forgotten about and she asked him would he look after it.

Even though it was late and it would take an age to unpack and set up all of his cleaning gear again he decided he would go ahead, unload and clean the extra room. The woman thanked him and did acknowledge the extra work and inconvenience that was involved in cleaning the extra room.

Two weeks later he received a call from the hotel to come and clean some of their carpets.

Guess who was related to the elderly woman?

Greg Canty is a partner of Fuzion PR

Do the right thing or do the right thing for you?

October 23, 2011

Do the right thing

I sat in the car with the engine running wondering should I turn back?

I had agreed to attend an unfair dismissal hearing as a witness for a guy who had been mistreated by his ex-employer. My dilemma was that his employer was a big company that we were likely to be pitching to in the future on some projects that we were working on. This was a little tricky – I didn’t really know this guy that well but I did know that he had been treated quite unfairly.

I wondered why he was relying on me as I reckoned there were another few guys better placed to be witnesses but unfortunately with these things many people “don’t want to get involved“. In my early naive career days I struggled to understand why people behaved like that – but after a while you I understood the need to be careful and watch the big picture.

Anyhow I reflected on the situation, decided that he had been wronged and continued on my journey to his hearing – I honestly told them what I knew and along with some other evidence this helped to win his case and he managed to negotiate a settlement, which he put towards setting up on his own.

I am happy to report that it was probably the best thing that happened to him and he now has a really successful business – he also turned out to be a really great client of ours a few years later!

Sometimes we are faced with these tricky situations and it can be hard not to think of your own interests first. It’s probably being irresponsible but when it comes down to it – maybe we should just do the right thing.

Greg Canty is a partner of Fuzion Marketing & PR

What team are you playing like?

October 3, 2011
Brazil

What team are you playing like?

For some reason this year always felt like it was going to be one hell of a challenge. I must admit I was really worried about the effect of the budget changes and the reduced disposable income that we all have as a result. While the budget has had the predicted negative affect on the domestic economy a lot of things have changed, which have managed to balance this out.

The most important of these is a genuine attitude shift from people in business who are digging deep and really trying their best to make things happen for themselves. A true fighting spirit and resolve is coming through and people are trying “positive” things in the marketplace. We are at the coal face and are witnessing the uplift first hand – We are really busy with some really exciting new projects and it is all down to people being proactive and trying their best to make it happen. After all who else will do it for you?

So here we are entering the last quarter of the year and we are still standing – I must admit that I had been approaching the year very cautiously and found myself marking each month down as another one survived!

Enough, Enough… We have done well but we need to stop all of this “survival” thinking,  and if we were to use a football analogy we have probably been playing a defensive, cautious match like a classic Italian soccer team!

It’s time for the manager to call the captain to the side of the pitch and whisper “You’re a talented team, take off the shackles, enjoy yourself and start playing like Brazil”

What team are you playing like?

Greg Canty is a partner of Fuzion

Knowing you are the best & saying it

September 25, 2011
Hayfield Manor Hotel

Hayfield Manor Hotel

I was at a recent Chamber event in Cork and they had their usual “soap box” slot whereby a few members are given the opportunity to speak in front of the attendees and briefly tell everyone about their business.

This is quite an awkward moment for those invited to talk – they have about two minutes to inform and impress the listeners and generally try to make an impact with a combination of information, some humour and maybe a “catchy” phrase to finish their mini speech.

At the recent event Ettienne van Verde, General Manager of Hayfield Manor confidently took to the podium and started his speech by informing all of the attendees that they were the best hotel in the area.  At first there were a few quiet sniggers, some glances around the room because “saying you are the best” is generally not something that we say. It might be considered to be a little bit arrogant ..even if you believe it do you say it publically?

Not only did Ettienne state that they were the best hotel but he went on to explain why they were the best. He mentioned the friendly welcome, the free parking, the convenient location, the free wifi, the state of the art function room, the individually designed bedrooms and also the two award winning restaurants.

At the end of his confident two minute talk he was met with a big round of warm applause.For those who have experienced the hotel they would have to agree that Hayfield Manor is pretty good but I suspect the warm round of applause was for someone who proudly and confidently represented their business and wasn’t afraid to say “we are the best”.

If you believe you are best maybe you should start saying it

Greg Canty is a partner of Fuzion

Factor 15, the Flywheel and that crew in Killarney

September 6, 2011
Irish Summer

See you in 2012?

I’m getting ready for another day, up early and wondering what to wear ..

The rain pounding against the bedroom window and a night of strong winds rattling fence doors and outdoor tables and chairs guides me towards something sensible and yes we will be wearing a coat today. This was after a cold September night (I find that hard to say as don’t really want to admit that August, the summer of 2011 is done and dusted) when we had to fire up the heating for a while. Strangely enough that wasn’t the first time – in August we turned it on twice!

Grabbing a towel from the cupboard in the dark and something drops onto the floor – Light on..My God, I haven’t seen that in a while and I won’t be needing it again for a really long time unless we escape to somewhere sunny for a week (now there’s an idea!). It was a bottle of Factor 15 sun protection – I didn’t get to use much of this in 2011 – whichever way you cut it the summer was shocking and it has left a lot of us really disappointed. We could definitely have done with some (any ..) sunshine.

I illogically held onto the strange idea that we would have a great summer because we had a lousy winter and even more illogically that we would have a great summer because the usual “leaving cert” summer heat wave never happened. Indian summer – nah, doubt it..

What can we do?

At least we don’t depend on the weather too much for our business but it does to some extent as it would affect some of our clients working in the tourism sector and we do a lot of work in this area.

Tidy Town success for Killarney

Tidy Town success for Killarney

Yesterday was a huge day for one of our clients, The Killarney Chamber of Tourism & Commerce. They have just won the Tidy Towns competition for 2011 and unfortunately had to celebrate in terrible weather yesterday (5th Sept, 2011). In Killarney they are hugely dependant on the Tourism sector and as you imagine the lousy weather can’t have helped them a whole pile.

Ironically they had a great year despite the elements – you could put this down to many factors but as a close observer I put it down to simply doing the right thing consistently.

In my last blog I spoke about the fabulous book by Jim Collins, called Good to Great where he scientifically unearthed the factors that led to the sustained success of what he called “Great” companies.

The reasons for Killarney’s terrific Tidy Towns win and the terrific season is rooted in one of the success factors that Jim Collins talks about. He speaks about the Flywheel..

Initially it takes a lot of effort, toil and sweat to achieve a small movement to the flywheel – it takes a lot of people pushing and pushing in the same direction before you achieve any movement – eventually some momentum is achieved and with more and more pushing even more momentum is achieved. Before you know it the flywheel is moving quickly and just needs another nudge now and then in the right direction to maintain the momentum.

To the outside world it looks like it is easy, that success just came knocking on the door and it just had to be opened. To the people involved they are shocked at anyone that thinks it was easy – they remember the times when huge effort was required to achieve even the tiniest momentum.

Killarney – we have been working with them for about 6 years. Yes, they are blessed with the most incredible natural attributes but they have this team spirit, this rising tide mentality, this can do attitude, this belief that nothing happens by itself and that they need to be proactive at all times to achieve success.

Jaunting Cars - Killarney

Winning is Easy?

The town is beautiful, it is spotless, the tourist product is superb, the hotels, guesthouses and B&B’s know their business and are experts at delivering a genuine welcome. They have Summerfest, they have the Rally, they have Christmas in Killarney, they have the Irish Open, they have the right attitude. You may have noticed the teams of volunteers in Killarney, adults and children early in the mornings and late in the evenings painting, tidying, gardening and picking up rubbish all around the town – at one point this year there was a row because some of these guys refused to be featured in some PR shots for a TV programme.

That’s not why they are doing it” we were told. That goes against the grain with our Never Waste a Good Story mentality – very frustrating. It does tell you a big story about them – this is about collective pride in their town. Well done Killarney!

They can’t do anything about the rain but they can can decide how they go about their business – control what you can, go about your business in the best possible way and if the sun shines it’s a bonus!

Flywheel..

Greg Canty is a partner of Fuzion

The Three Circles and the Path you Choose

August 28, 2011
Greg and Brendan Canty

Parental advice!

My son Brendan Canty has just qualified from CIT, having completed a multi media course. He wants to work in film in some way and he is also really passionate about music.

How unusual – a 22 year old being passionate about music!

Like every other parent you worry about what your children will do – you want them to find a job, earn a living and in this climate it has never been quite so tough.

You need to find a god solid job” I hear myself saying..

Well – he has set up his own website operating under the name Feel Good Lost and he has been busy producing videos for bands from all over the world – with the web and modern technology this is all quite easy, apparently!

His last music video was for a “secret” American solo artist who goes under the name Slow Magic and the track he produced was for a song called Corvette Cassette. There is a video producers peer website called Vimeo (this is like a worldwide YouTube for video and film producers), which has just featured this song as a staff pic – at the time of writing the video has been viewed 63,000 times across the world.

While Brendan does some excellent corporate video work for Fuzion and his own clients he excels when he combines his love of music and his film profession. On Friday nights he DJ’s in The Pavilion in Cork combining music and visuals as part of his unique set operating under the Feel Good Lost name.

Slow Magic // Corvette Cassette from Feel Good Lost on Vimeo.

He is following his dream and his passion and it had me thinking about career choices and Three Circles..

In Jim Collins fabulous business book Good to Great (for me this book is a business bible) he talks about companies using a Three Circle criteria as a guide to the activities they should get involved in:

A company should only engage in activities that:

  1. It is passionate about
  2. It can excel at
  3. It can make money from

The basic principle is that if companies concentrate their efforts on activities that meet all three of these criteria then they will inevitably be very successful – this is one of the factors that Jim Collins attributes to the success of what he calls “Great” companies.

If you are looking for a new job or a new challenge how about using the Three Circle Criteria for deciding which path you choose?

Greg Canty is a partner of Fuzion

Patrick’s Hill, Heroes and Villains

August 17, 2011
Tour de Munster - Down Syndrome Ireland

The anticipation !

We anxiously waited on Patrick’s Hill in Cork alongside partners, children, other family members, people from the charity, collectors, sponsors, spectators, cycle fans and curious onlookers.

This was the finale of the Tour de Munster, one last leg of the gruelling 600km cycle around Munster in just four days. The 150 cyclists were delayed as there was a nasty tumble earlier in the day when one of the guys had a bad fall and suffered concussion – this left the schedule about an hour behind.

Every year Paul Sheridan and his team of cycling and fundraising enthusiasts endure this four days of madness for a different charity. For the second year in succession Down Syndrome Ireland are the chosen recipients for all the fundraising efforts, which already look like they are going to break all previous records.

Months of organisation, training, discipline and endurance have gone into this and every other Tour de Munster, which is now in its 11th year. Paul Sheridan is a tough task master and every year for months in advance he drives this team of cyclists hard, preparing them for these gruelling four days.

Tour de Munster

Who said this was tough?

There are some seasoned cyclists in the troop but the 150 is also made up of a random mix of all sorts who have committed themselves to this crazy challenge. This includes parents of kids with Down Syndrome who are literally cycling for better facilities for their children – these aren’t superb athletes, just ordinary folks with ordinary lives doing extraordinary things.

The excitement is building on Patrick’s Hill and then we have the most awful incident – Ger McCarthy the professional press photographer while preparing to capture images for the newspapers the next morning turns his back for two seconds and discovers that both his expensive Nikon cameras have been stolen (Nikon D3 & D3s).

Did anyone spot anything? – this was done so swiftly and so professionally no one really realised the seriousness of what was happening around them. Basically a car (reddish/maroon old model Toyota) with a few opportunistic men (I don’t want to be racist but these guys have been described as Hispanic looking) drove up Patrick’s Hill, spotted the cameras on the ground behind Ger, did a quick u-turn, pulled in just him and quickly snatched the cameras and sped off… well done boys, aren’t you just fabulous!

Thankfully Griffith College have cameras outside their building and our two opportunists have been captured on camera – hopefully this will result in them getting what they deserve.

I must admit I was so furious and really upset about this – in the middle of all this “goodness” these thieves just turn up and show us all the other side of life.

A few phone calls later and Ger, the ever professional has a replacement camera and we have contacted the Gardai, the newspapers and radio stations and also been busy getting the message out on Twitter and Facebook.

Ger puts the incident to the back of his head and readies himself for the cycling troop.

Sean Kelly - Tour de Munster

Sean Kelly leads the Heroes up Patrick's Hill

The excitement continues to build and eventually the 150 troop are spotted coming across Patrick’s Bridge escorted by a Gardai motorbike team. They stop at the end of the bridge while the Gardai manage the traffic to let the cyclists through. Led by the absolute Irish cycling legend Sean Kelly who stayed with the team for the full four day cycle the cyclists burst from the bridge, up Bridge Street and start the determined and punishing climb up Patrick’s Hill with hundreds of friends and spectators cheering them on and encouraging them to the summit.

Some at their own manageable pace and some sprinting to the top – the daunting hill is a little bit too much for some of the cyclists after the 600 kilometre, four day test and they carry their bikes up the hill.

The last leg is a short journey to the Silversprings hotel for family reunions, refreshments and celebrations – in the comfort of our car we make our way to the hotel and pass four of the cyclists who stopped to help one of the guys fix a puncture literally one minute from the hotel – this cycle is about something very, very special.

The courageous efforts by these heroes will benefit the many heroes in Munster affected with Down Syndrome.

Unfortunately as in every other walk of life for all of the heroes we have we also have too many villains.

Villains – take a good hard look at yourself and realise what you are doing to good people … don’t forget you were caught on camera!

Heroes – I salute you.

Ger McCarthy – thanks for being a total professional as always & we all hope you will get your gear back.

Greg Canty is a partner of Fuzion

*Great Update – on Wednesday17th August (just 3 days after the incident) the cameras were recovered as a result of a house raid by the Gardai – this was possible due to the cameras, the help from the public, the help from the media and getting the story out on social media – all of this culminated in our friends being identified.

Good wins out in the end !

 

The Lost Chef from Sheffield ..

July 11, 2011
The Lost Chef

The Lost Chef from Sheffield!

Walking through the village early in the morning with Bing (the four legged one!) we were met with the unusual sight of a guy approaching us from a distance wearing a white chefs uniform complete with black apron and dragging behind him a big suitcase on wheels and carrying a heavy shoulder bag. We quietly wonder what this guys story is.

Getting closer to the lost chef we make eye contact, nod and greet .. “Good morning

Excuse me mate, do you know where the Westfield B&B is?” – He was quite a tall young lad with an English accent.

We had no idea where it was but just had to help him – a quick Google search on the smart phone and a minute later we find the B&B on-line and then call for directions.

In between the Google search and the phone call the young guy explains to us that he is a trainee chef from Sheffield and had just completed his first shift in his new job in a nearby hotel.

He had been booked into the B&B by the hotel if he could just find it!

The poor guy looked lost, lonely and totally out of sorts.

It turns out he had dragged his heavy bags in the wrong direction from the B&B, but it didn’t matter as the B&B landlady informs us that there was a cancellation by a guest of the hotel where he was working and he needed to head back and stay there instead.

He politely thanked us for the help, crossed the road and started slowly making his way back to the hotel.

Working away from home – it is a long and lonely journey ..

To the lost chef from Sheffield, all the other young people looking for work away from home, our sons and our daughters – take care out there, wherever your journey takes you..

Life’s great adventure ..

Greg Canty is a partner of Fuzion

Bobby Kerr’s Top 10 Life & Business Tips

June 26, 2011
Bobby Kerr

Bobby's Top 10 Tips

Bobby Kerr, from Dragon’s Den fame and successful businessman spoke at the ceremony that took place at MacroomE last week where he presented the Greenshoots graduates with their certificates for completing the inaugural new business programme.

Bobby shared his business wisdom with the new graduates, mentors, trainers and invited guests and gave us all his Top 10 Life and Business Tips:

1.Avoid the begrudgers and those who have a negative cloud over their heads – all they will do is drag you down! Make sure you surround yourself with positive people.

2. Do something you enjoy doing & have fun doing it!

3. Put a priority on your health and your family

4. There is real value out there – negotiate, negotiate, negotiate

5. Be honest and do your work with integrity – never do anything that you will look back on with regret

6. Make sure you have a clear plan – set goals and targets for yourself

7. Be realistic, everything will take longer to work than you thought and will cost more – allow for this from the start!

8. Don’t be afraid to change or adapt your plan – life changes, so should you

9. Network as much as you can, make connections and learn from others

10. Make sure you “stay in the ring” – do what you need to do to survive, things will improve and you need to be one of the one standing when this happens

While there was no rocket science in what Bobby said it was great to hear such basic and practical advice delivered in such a no nonsense way from such a successful businessman.

Bobby endeared himself with the crowd with a simple story about his first visit to Macroom many moons ago –  he had told his dad that he was going to The Mountain Dew Festival in Macroom to listen to the poet Rory Gallagher.

Rory, I’m not sure if you were a poet, but you could definitely play guitar!!

Greg Canty is a partner of Fuzion

The Glamourous Toll Booth Woman!

June 19, 2011
Toll Booth Blonde!

Glamourous Toll Booth!

Pulling into the Portlaoise toll booth and I know I am making good time for the meeting in the centre of Dublin, as long as traffic into the city is OK. That can be a lottery at times ..

As usual you scramble for change as you pull into the quietest toll booth.

How are you today?

I wasn’t expecting that.. as I look up I discover the voice behind the friendly greeting was a smiling and very glamorous woman, well groomed, perfect make-up, blonde hair and wearing a very neat blouse and accessorised with necklace and earrings. My guess is that she could be in her early fifties.

She quickly hands me my 20 cent change and I am moving again.

I certainly wasn’t expecting that friendly greeting, but why not?  I guess we can quickly get too used to the, no rapport, nothing interaction type of interpersonal transaction that can happen so often on the phone, in the shop, at the coffee shop, at the train station or anywhere that we quickly interact with people.

Somehow the toll booth was not a place where I was expecting a friendly interaction like that.

I am guessing that working at the Portlaoise toll booth was not my glamourous woman’s dream job but she has clearly decided that she is going to do it in the best possible way, with pride, efficiency and personality.

All the thousands of drivers on their monotonous journeys who she deals with everyday benefit from her decision to do her job in this way.

Glamourous blonde toll booth woman, thank you … and thank you to anyone who is not exactly doing their dream job but makes a decision to do it the best possible way, with pride and with a friendly smile.

Greg Canty is a partner of Fuzion