Posts Tagged ‘Cork’

Rugby, Our Good Life and Bandages

November 13, 2017

Ireland versus South Africa

When your taxi driver starts chatting thoughtfully to you about inequality and homelessness you know that it’s a huge penny that’s dropping with everyone.

(Interestingly, our Taoiseach, Leo Varadkar has just received huge criticism for commenting that the levels of homelessness are quite normal in Ireland compared to other countries!)

I was making typical, idle conversation with the driver about “how business was with him” and how it must be much better, that we are out of recession – he responded by saying, that “he knew where I was going with the conversation

Yes, things were much better but definitely not for everyone. The rich are getting richer, while others are struggling to survive

He spoke compassionately about the homeless people that he passes every day (we passed many of them on our taxi ride) and mentioned the fundraising that the taxi drivers do – they won’t give them money but they will give them food and essential items.

I mentioned the little piece of work that we had done with Dublin Simon and added my observations – you just feel like you are putting a bandage on something, but actually achieving very little. However, that bandage is required – until the bigger issues are tackled successfully, plenty of bandages are needed.

We were in Dublin for the Ireland v South Africa rugby match – I’m not into rugby but did feel privileged to be able to watch the match in the magnificent Aviva Stadium.

Of course the tickets were expensive and we also bought the other extras including headsets and match programmes. There was a non-stop procession of people walking past us throughout the match with their trays full of beer. I did wonder if many of them were there to watch the game or just drink beer and have the craic!

During our stay we ate well and drank too much, taking our taxis from place to and we stayed in the fine Croke Park Hotel.

We are the lucky ones to be able to afford to do this.

Jonathan Corrie, Homeless man in Dublin

I was asking the driver about “this” side of Dublin as it still seems to be very run down with a few spots here and there that seem a little better.

The driver pointed out the properties that a company called Key Collection had in this part of town. There were lots of individual properties with a distinctive black door that apparently they let out on short term lettings.

The driver expressed his surprise at the locations of these properties, but he explained that they will make much more money on these short term lettings rather than renting them on a permanent basis to families and other people who need them.

He reckons this is a real shame, but reasoned that money wins at the end of the day – we agreed that it was a good thing that at least someone was investing in these properties (probably acquired cheaply) and this would help to improve these parts of the city.

He also pointed out to us some of the drug areas in the city as we drove by, and he filled us in on which drug family controlled each.

I don’t think he was very happy with this “cosmopolitan Dublin” that he felt he didn’t know as well as he did before – “we can’t lose the friendliness that we were always renowned for”.

As he dropped us to the train station his conclusion was that greed was ultimately driving all of this inequality. Is it greed or is it something else?

I guess when we don’t know how to solve these bigger problems, when we don’t know how to get beyond the bandages, do we just concentrate on looking after ourselves?

…Our good life

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Branding  services from our offices in Dublin and Cork, Ireland

 

Stop playing politics

October 30, 2017

Jeff Flake speech

In the earlier part of my career as an accountant I used to hear people talk about “Being Political” and naively I never quite got what it meant.

Did it mean being sneaky, being dishonest, playing silly buggers instead of just doing your job?

I never quite got it, and I did think that, if it did exist it was something that happened in large organisations or literally in politics, where it sadly seemed to be a necessary part of that game.

As far as I was concerned. as long as I worked hard I would get ahead and there was no reason for me to believe that I needed to act otherwise.

I worked hard in a busy accountancy and management consultants office and progressed well. I worked hard in an American subsidiary of a multinational and progressed well. I worked hard in a subsidiary of Guinness and progressed well and I found myself promoted to the role of General Manager at the age of 28.

I could see “politics” happening externally around me but it was still a case of, work hard and you will always progress.

I then took up a role with the fantastic Guinness company in Dublin and six months later I discovered that my ‘hard work’ previously effective instrument was no longer sufficient to progress – I had to learn how to play politics to get on!

I never quite cracked this skill and while I had a fantastic time working at St.James Gate I can quite honestly admit that I never fulfilled my potential, even though I did learn a lot and make some contribution to the business.

I guess I was never the type that was suited to playing games and I guess this is why I was always suited to entrepreneurship, where you make your own bed and lie in it.

What does “being political” actually mean?

Being apolitical refers to situations in which people take an unbiased position in regard to a political matter.

I guess if you are being political it means you give up on your own views and principles, you take positions on things that are not yours to stay in some sort of favour with others, for some other benefit (a promotion, a raise maybe?).

Once this creeps in, as I saw in Guinness you never get to see all of the potential of the people there. Many will leave frustrated and those that stay will be the ones who are good at surviving in that environment. A lot of positive energy gets suppressed and the business never performs at the level that was possible.

At a certain point it is accepted that “this is the norm” and something bad creeps in forever.

Republican Senator Jeff Flake

I watched the speech last week given by Senator Jeff Flake of the Republican Party in the United States whereby he was declaring that he was ‘turning his back‘ on politics and not running again.

He used the words “the new normal” and how we must not let what is happening now become ‘the new normal‘.

If you listen to the content of his speech it is very interesting and quite sad with some very basic points, which illuminate how bad things have become when you ‘play politics‘ at the very highest level with the dangerous potential of affecting the whole world.

There are times when you must risk your career in favour of your principles” – the opposite is a scary place to be. Who are we if we don’t follow principles – do you want that person working with you?

We are all complicit when we don’t stand up when we know wrong things are happening” – this should be something basic you would want in everyone you work with.

The flagrant disregard for truth and decency“`- the new norm?

The reckless provocations, most often for the pettiest and most personal reasons” – the schoolyard bully?

Heaven help us if this is politics as usual” – this feels like a huge cry for help and something higher to intervene

Reckless, outrageous and undignified behaviour has become excused as telling it as it is” – politics in all its glory

When this come from the top it is something else, it is dangerous to democracy

Our strength comes from our values” – the most powerful statement of all.

It is often said that children are watching” – We are setting an awful example for the next generation

Remaining silent and failing to act in fear of making enemies is dishonouring our principles” – Yep!

I think you get the idea…

If you want your business to flourish then be proactive about creating a culture that brings out the very best of people. and one where no one is afraid of speaking their mind in fear of the consequences.

Stop playing politics…

Well done to Jeff Flake for standing up to the biggest bully of them all, potentially the most powerful and most dangerous man in the world today, Donald Trump.

Check out the full speech by Jeff Flake, which already many are considering to be one of the most important of our age.

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Branding  services from our offices in Dublin and Cork, Ireland

 

 

 

 

The ‘Always Great’ boat

October 11, 2017

Always Great

Things are definitely much better than they were but something has also switched with everyone’s moods…

People are bouncing again – can you feel it?

Business seems to be coming in a little easier, moods have lifted, budgets have opened up and people are committing to Positive Costs and positive activities once again.

It’s not so long ago that we were fearful of asking people how business was going – it was one bad story after the next. Now they are starting to whistle!

We might begin to feel that we are better business people than we were a few years ago – we might feel this because the tills are ringing more than before. It feels good, it feels damn good, and therefore we must really be great at what we do as the results are there for all to see – isn’t this true?

But ….we need to be very careful and guard against even the tiniest signs of complacency.

We should most definitely enjoy this time but just as importantly, we need to stay objective and keep delivering our “A” game, even when it feels like our “B” or even our ”C” game might suffice.

When times were tough we had to deliver above and beyond to just survive – now it is just as important that we keep doing this, even when it may not seem as necessary.

There is a very welcome rising tide that is lifting all of our boats – Make sure your boat is called ‘Always Great‘ and that everyone on board knows exactly what this means.

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Branding  services from our offices in Dublin and Cork, Ireland

 

 

Two sides of the “Change” coin

October 1, 2017

TakeoverWe were about to board a flight and I bumped into someone we knew as we joined the queue for the plane.

The company where he worked, quite a large and successful international business had just been taken over by another large business.

I was curious as to the changes that had occurred since the takeover and the impact this had on the people working there, the culture, the shift in values and direction and the resulting effect on morale.

He was thrilled with the changes – in his view the business was a lot more focused, there was now a strong performance management system in place and as a result this meant recognition, rewards and opportunities for the hard working individuals who were achieving.

He went on to explain that before the changes things tended to be more relaxed and rewards were shared equally across the business with top performers and poor performers all treated the same. Some bad habits has crept in and this was demotivating for many of the employees who had joined the business in the last few years.

The changes were great!

two sides of the same coin

When I took my seat on the plane I ended sitting next to someone from the neighborhood. Up until now our interactions never got past a friendly wave and chit chat about the weather as we walked our respective dogs.

On the hour’s flight the chat eventually came around to where we worked and it turned out that she was working for the same company as the person I met as I boarded.

She had worked there for many many years and from our conversation seemed to be very much part of the fabric of the place.

Curiosity got the better of me so I asked the same question about the changes since the takeover.

This time I heard a totally different story to the one I heard earlier.

The changes were really bad, the place wasn’t the same anymore, the business had got a lot more cut throat with an obsession about cost cutting and performance.

The new regime were forcing changes through, simple perks that many of the teams enjoyed were being withdrawn so their deep reciprocal commitment to the business was being withdrawn in equal measure.

The new owners just cared about money and not about the people, many of whom played a huge part in the success of the business that the new owners wrote a big cheque for. This was her view and she wasn’t a bit happy.

She spoke warmly about different instances down through the years that demonstrated the wonderful comradery that existed in the business and that warm “family” spirit that had everyone going the extra mile when needed.

Now it was all about the “young ones” wet behind the ears, all trying to impress the new bosses, who were running around the place with clipboards who cared about no one but themselves – the place had definitely changed for the worse.

If there was a package, she was gone !!

I would want both of these great people working for me.

Change can be a fantastic opportunity and it can be an awful threat depending on how the evolving culture suits you.

For the new owners it’s important that they take the time to understand the magic that exists within the business (that they clearly valued highly) and embrace this as much as possible as they develop an evolved culture, which will hopefully be the best of both worlds.

For the existing teams it’s important to understand that the new owners are different, that they will bring different attributes to the party and that they need to give them time and the opportunity to evolve together.

Leopards may never change their spots but if people are willing to listen and learn we can evolve together into something ever better.

The value of the new business will only be preserved if they recognise what is good, treasure it and make it even better.

Change is tricky but the results can be fantastic – great communications can play a special part in delivering these fantastic results.

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Branding  services from our offices in Dublin and Cork, Ireland

Podcasts and Super Powers

September 3, 2017

Super Powers

I was just after dropping my brother Colin and his family at Shannon Airport for their early flight back to the States.

I wasn’t quite in the mood for music as I faced that awful Limerick to Cork road so I searched some Podcasts that I had downloaded to pass the horrible journey.

First up was an interview with a former news anchor who has since specialised in Digital Marketing – I fully agree with the core theme of the conversation, which was all about discovering the passion behind the people and showing some personality and even a little vulnerability through genuine social media updates and storytelling via blogs.

The second podcast that took me all the way to my front door was an interview with a guy who worked as Head of Creative in an advertising agency.

The interviewer used a series of clever ‘quick fire’ questions to get to know this guy a little better and he asked a fantastic one, which I thought was really simple but also thought provoking and quite brilliant.

What is your work Super Power?” he asked this clearly successful Creative Director.

The answer he gave was one that I wasn’t expecting: “Resilience” he answered.

The interviewee went on to explain that in his career he received many knocks and push backs but he used all of these as ‘fuel’ to try harder and prove others wrong.

He also explained that in the course of his business he had lost many pitches to prospective clients – once again these just made him more determined to succeed next time.

He reckoned this try and try again  ‘Super Power‘ was his greatest asset that had led to career success.

Having someone on your team that is very resilient is definitely a huge advantage.

He also mentioned another ‘Super Power‘ which was his ability to survive on very little sleep, which he reckoned was also a big plus in the advertising industry!

The very unusual thing about these ‘Super Powers’ is that while they are clearly valuable they are things that you would never see listed in someone’s bio in a pitch document or on your website.

I really found this question to be a powerful one – as we are in the middle of updating the bios for our team I was struggling a little with descriptions that in some cases just weren’t capturing some of the special and most valuable attributes that our crew possess. I’m going to add a ‘Super Power’ description for everyone!

So…the valuable lessons that I learnt at 7am on a crappy Sunday morning – listen to Podcasts that might help you to learn something new and try to capture the ‘Super Powers’ of your team!

What is your Super Power?

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Branding  services from our offices in Dublin and Cork, Ireland

 

 

 

 

Simple Courtesies and your Reputation

August 8, 2017

thank youMany thanks Greg,

Thank you for your time today and for all of this information. I’ll discuss with a colleague early next week and will be back in touch afterwards.

Warm regards,

 

You are so nice and you must work for a great place I thought …

This was an email I received today from a prospect I had chatted to on the phone – after our chat I put a brief proposal together and emailed it to her.

You might think there was nothing special about her email that warranted me feeling so positive about it?

I did spend time assessing what their business needed and giving her advice and I did spend time working on a proposal – surely, this warranted some acknowledgement?

Of course it did!

Unfortunately, I find this basic level of courtesy has disappeared from business. In extreme cases we have met a client, spent a lot of time with them to get a firm grasp of their requirements, spent the best part of a day writing a plan, spent a few hours presenting to them and then….nothing.

It drives me bonkers – reply to my email, return a phone call. If you don’t want to want to work with us for whatever reason, that’s fine, but at least respect the amount of time, enthusiasm and work that we have done by replying and being courteous.

This speaks volumes about you and your organisation and it can be turned really easily with a tiny “thank you, we appreciated the effort but…

Your reputation can often be about the small things as much as the big things!

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Branding  services from our offices in Dublin and Cork, Ireland

 

 

 

 

Some eggs are gold

July 11, 2017

Golden opportunity

Do you serve any eggs?” my buddy asked

Were they even serving food I wondered at this stage? It was 3:30 in the afternoon but he was starving and needed something before he hopped in the car to drive to Dublin.

I had recommended the place so I hoped he would be looked after.

The waitress in the bar/restaurant assured us that the kitchen was still open and handed us the menu.

We can’t do eggs, you can only order from the menu” she explained.

Oh no I thought – here was a golden opportunity for the outlet to shine, go on grab it.

My buddy glanced through the menu and I reckon for dietary reasons he didn’t want to order anything that was on offer.

I suggested that he ordered a steak sandwich – he didn’t want the fries that came with it so he asked could he get the steak sandwich with an egg?

No sorry, you can only order what’s on the menu” she emphasised again.

Hmmm, the place was really quiet. There was a chef on duty – how difficult could it be to put on an egg to go with the steak?

It was clear that there was no flexibility so the steak sandwich was ordered. It duly arrived with the chips that he didn’t want, which he pushed towards me to eat – they were really tasty and he scoffed down his steak sambo.

What was so difficult about doing an egg?

– were there no eggs in the kitchen?
– is the chef only able to make what’s on the menu?
– is there no button on the till to handle a deviation from the menu?
– was any deviation just too much for the staff to handle?
– could the team that were working that day just not care
– was there a fear that if you actually gave the customer what they wanted, they could be asking for anything next??!!

Whatever the motivation for the lack of flexibility the result was really poor for the outlet.

My buddy won’t be back there and while I like the place I won’t be back there in a hurry either as my recommendation left me a little red faced.

A simple egg and the outlet would have had two happy customers.

That was a very costly egg…

Are you rigid with your product and service offering to the extent that it is costing you customers?

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Graphic Design services from our offices in Dublin and Cork, Ireland

Happy New 172!

July 2, 2017

Mad Men new car, Cadillac

So it’s the beginning of Part Two of 2017.

Maybe, like the car registration system we can now have two starts to the year?

If you think about it the idea of breaking the year into two parts was a really clever one. In previous years there was a huge buzz about the start of the year.

We all wanted a new car but once you had gone past April you probably started to think that it may be worth waiting until the next year as ’17’ was starting to age a little – you definitely did not want to buy something in the latter part of the year.

How about we make it ‘171’ and ‘172’ and get two bites of the cherry?

Great thinking by the motoring sector!

Maybe you can start the second part of your year with all of the buzz, vigour and great intentions that you had on your first day back at work this year?

So, what are you going to do with your ‘172’ ?

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Graphic Design services from our offices in Dublin and Cork, Ireland

Doubters to Believers

June 28, 2017

Jurgen Klopp - Doubters and Believers

When Jurgen Klopp took over as manager of Liverpool FC in October 2015 he made a huge statement to the worldwide fan base through the media with a simple message:

We have to change from doubters to believers

Jurgen is clever, he quickly picked up on the mood at this famous, previously successful club and he knew that very often it is strangled by the quick loss of faith by the fans if something doesn’t go the team’s way on the pitch during a game.

The fans groan “same old story“, “we’ll throw this one away“, “that fella’s useless” ..when that negativity creeps in it spreads like a virus and before you know it everyone is a doubter.

Fans stop cheering, fans leave early, players get nervous, they choke, fans stop attending, the team starts losing, corporates stop entertaining clients at games, sponsors move on, the best players at the club want to leave and others don’t want to come to the club, success gets further and further away.

Jurgen understood this and from the beginning he sent messages to fans in his press conferences, in the match programmes and during the games he encourages them (by gesturing frantically!) to support and scolds them for not doing so – at a match that wasn’t going according to plan at the very beginning of his reign he scolded the fans who left early in his post message press conference – you can play your vital part in the success of this team.

We are all like Jurgen with the teams that work with us, with our customers (or clients if we are being posh) with those who we would like to be customers and all other stakeholders.

We have to change them from Doubters to Believers.

Greg Canty 

Greg Canty is a Partner of Fuzion Communications, a full-service agency that offers Marketing, PR and Graphic Design services from our offices in Dublin and Cork, Ireland

 

 

The Ultimate Football Legend

June 18, 2017

Michael Canty - Oscar Traynor Cup winner 1966“Legend” is a huge word and when we talk about football legends we all have our favourites depending on what we look for in a player, the era when we grew up, the part of the world we come from and our favourite teams.

Could it be Pele, the sublime Brazilian magician with the huge smile who captured the worlds attention at the beginning of the football watching TV generation or is it  the more recent Messi or free scoring Ronaldo (ok, he’s brilliant but what a poser!)?

As a huge Liverpool FC fan I have to think about putting Kenny Daglish on my list as well as Robbie Fowler who in his prime must get a mention. How could I ignore Steven Gerrard who played a huge role in any success the team enjoyed in the more recent past and I also loved the no messing, elegant centre half Sami Hyppia.

When pushed for an absolute winner someone else, someone very special, but quite unknown rushes to the top of my list.

He’s a man who played to a very high level in Cork before emigrating to the United States in 1958, captaining teams that enjoyed national success. He played as a centre half in those teams and according to many people I have met down through the years he was highly respected.

Football, or soccer wasn’t popular in the U.S. but he did play a little over there with a team called the Newark Portugese and he continued to play in local leagues when he returned to Cork in 1964.

In 1966 he captained a representative team that was the first from Cork to win the prestigious Oscar Traynor Cup.

Like all proud fathers he played endless hours of football with his own son and then his grandchildren, passing on his passion, his encouragement and his skills to other generations. These different generations were brought to see Cork Hibs, Cork Celtic and later Cork City FC matches on a regular basis.

His love of football and fantastic, encouraging manner with young people had the neighbouring children knocking on his front door wondering was he coming out to play football with them on a regular basis!

I had the honour of walking with him recently in Ballincollig Park in Cork. Suddenly I found myself chatting to myself as he was no longer walking alongside me.

I looked back to see that he had stopped and was kicking a football back and forth to a young girl who was at the park with her mother. He was showing her how to kick the ball properly and had her repeating the action, over and over.

My number 1, football legend is Michael Canty (Mick to his teammates), my dad.

Thank you Pops, you are the very best

We will miss you desperately..

Greg Canty