Posts Tagged ‘Graphic Design’

Relentless – Secrets of Success

August 1, 2016

Relentless - Mary White

Relentless is a powerful word and you can picture something that never stops, wave after wave, determination, a powerful, unstoppable force.

For some reason the book “Relentless” by Mary White about the Cork ladies GAA team caught my attention.

This wasn’t a book about the success of a glamorous Premiership team, a World Cup team, a famous boxer or even a high profile GAA team – it was the incredible, largely under the radar, success story of the Cork ladies GAA team.

I think what grabbed me about this story is that there had been a huge transformation from decades of virtually zero success to an 11 year period whereby 29 titles were won including 10 All Ireland finals, nine Division One titles and 10 Munster titles.

Relentless - Mary White

Without a doubt Cork always had huge potential with a large selection of talented players to choose from, many who had enjoyed success at Club level but for some reason this never transformed itself into a successful county team.

Surely there was some magic behind this transformation, one thing that we could point to, one secret that we might all learn from that could help us in all aspects of our lives?

I eagerly turned the pages to search for the secret..

Instead of one “thing” I discovered lots of factors that contributed to this incredible achievement:

Pride in the Jersey

There was a really interesting incident after another miserable defeat against Kerry, which could have been a turning point. After the match the players one by one were throwing their jerseys on the dressing room floor and a leader appeared.

Mary O’Connor, the only player to have won a medal with Cork ‘lost it’ at this point “We don’t throw the Cork jersey on the ground any more. We earn those jerseys and we need to respect that. Fold them and put them back into the bag for the person kind enough to wash them for us. Our attitude needs to change, and it changes now!

Step up a leader – well done Mary O’Connor.

The right people on the bus

Some of the key individuals who were involved from the previous era had to be removed as they were identified as part of the problem – there had to be changes and even though this was a painful process it had to happen in order for real change to occur.

The need for this change to occur was identified as being necessary.

Belief

An unwavering belief was instilled in this group – while this seems like an obvious one it was a huge achievement to make a team of disbelievers actually believe that success was possible.

How do you change this mindset?

Clear vision and goals

This group of players were given a clear vision and goals by the manager. The manager produced a paper, which was distributed to the group, which outlined clearly what  his vision was for the group.

This is what I want – who is with me?

Hard work/Training

This Cork team trained more than any of the other teams. This training improved the team. Lets repeat this – they trained more than any of the other teams. Train more, win more – that’s a big lesson!

While this is a very simple factor this group of players were inspired and motivated to want to give so much of themselves. Cork is a big county and many of the players were travelling huge distances on a regular basis just to get to training.

How do you get a group to want to do this?

Commitment

Over this 11 year period this large group of players were inspired to give total commitment to the team – this wasn’t a glamorous ‘premiership’ project whereby stardom would be guaranteed. It was about something totally different.

How do you change a group to suddenly make them want to give absolutely everything?

Comradery not Rivalry

In the early days these individual talents used come together and stick to their own club cliques, sitting together and not mixing. It’s simple to see how this behaviour would not lead to a successful formula.

This changed and in time this bunch of individuals and cliques were playing for each other – how did this change occur?

Dealing with disagreements

Disagreements used happen as you could imagine but instead of these leading to divisions and a disjointed group a fair mechanism of dealing with these occurred and the group got tighter with problems being solved without festering resentments.

This was a big achievement that cannot be underestimated.

Cork ladies GAA team

Coping with disappointment

Success was not immediate and there were some early disappointments that could easily have meant that heads would drop and the rebuilding project would derail.

This was not allowed to happen and instead valuable learning’s were banked from every disappointment to help towards future success.

Later on there were further setbacks, which could easily have demoralised the team and end the run of success. This team always rebounded from every single setback.

Evolution and Experience 

The management team had a lot of experience and a very clever thing they seemed to achieve was a powerful blend of experience and youth at all times in the team. Over 11 years this balance always seemed to be there with new faces, youth and energy carefully and constantly being introduced to an experienced group producing a winning formula.

Judging the need for fresh faces and getting the timing of their introduction right is a huge skill.

Playing for each other – friends?

At the Dublin Momentum Summit I heard Munster and Irish rugby legend Paul O’Connell speaking about the importance of ‘playing for each other‘.

This element was abundantly clear in Relentless. This team made up of club rivals who initially wouldn’t sit together would end up doing anything for each other.

A spirit and togetherness was instilled in this group that made them virtually unbeatable – this was demonstrated time after time throughout the 11 years, most often during times of sadness and loss.

This team had trips away in the sun, half of them ended up with food poisoning on one of these trips – did someone decide that going away together was good for team bonding?

Never say die attitude

From the outside you imagine a team that was invincible, one that blew all opposition out of the way. While there was plenty of evidence of this during the 11 years there were also many times when this team were beaten, dead on their feet and staring at certain defeat.

This team won these matches – it always seemed to find something at these moments, there was a belief deep inside enough of the team or the management to turn things around and change certain defeat to success.

At times it was the experienced players, at times it was inspired substitutions – at all times there was enough belief in the team to lift everyone. 10 points down with 15 minutes to go and being played off the park in the 2014 All Ireland final – this Cork team won these matches.

Who instilled this in this Cork team?

All players count and no stars

While this team did have its top performers and it’s “stars” there were times when matches were won by the young guns, by the unsung heroes by the solid defenders who knew how to close games out.

This was a team, not a group of talented individuals.

Injuries and comebacks

I was really shocked by the amount of injuries endured by members of the team. For some stupid reason I was thinking with ladies there wouldn’t be as many (stupid me!) – the book is littered with stories of initial despondency, motivation, resilience, hard work, incredible recoveries and determination by those who were injured and there were the teammates who wanted to win for them.

This team had steel in abundance.

Complacency

When you win a big trophy for the first time do you take the foot off the gas? When you win a second time – do you notch down a gear and maybe not work quite as hard the next year, because after all, you are the best?

Managing complacency and guarding against it must have been one of the greatest achievements of this team – who was responsible for making sure this did not happen?

Brave decisions

Someone has to make the tough decisions and have the intelligence and gut to know when the time is right to make them. Choosing who is in the squad and who isn’t, who is in the team and who isn’t, dropping big players and introducing unproven, young players. At key moments in matches knowing when changes were needed and making the right changes.

Someone made a lot of very brave decisions over and over.

Simplicity

These 11 years had no extraordinary factors – there were no fancy methods, definitely no fancy facilities, no fancy perks. Deliberately keeping it simple and with no frills seemed to work perfectly.

Psychology

Knowing the right thing to do at the right time and knowing the right thing to say at the right time to ensure this team were always in the right frame of mind to win over and over was pure genius.

At times the team thought that the methods of their coach, former teacher, father of six, grandfather Eamonn Ryan were a little strange but ultimately they trusted him implicitly and would run through brick walls for him.

The book has many examples of inspirational things he did and said to individuals and the team such as the ‘flying V formation of geese flying‘ analogy:

By flying in V formation, the whole flock adds at least 71% greater flying range than if each bird flew on its own.

People who share a common direction and sense of community can get where they are going more quickly and easily because they are travelling on the trust of one another.  

Humility

Finally one of the most impressive success factors evidenced in the book is the humility of the team and the management. No one was allowed get ahead of themselves and everyone treated everyone with the utmost respect.

Their rivals held the Cork team in the highest regard because of how they behaved themselves and how they ‘wore’ their considerable success.

This humility is best captured by coach Eamonn Ryan when he was asked about this incredible success story, the team and his role in it:

I’m grateful for their cooperation, for no recriminations when I made a mess of things, and I’m grateful for their patience when things didn’t go well.

They did their best, I did my best, and we all had a great time

I spent the whole book looking for that one thing, that one factor that could explain all of this success and it seems to be …

Eamonn Ryan - Cork Ladies GAA

The Coach – Eamonn Ryan

He created a family situation where everybody relied on everybody else, and we all new we needed each other

He took over this team in 2004 while he was coming to the end of treatment for prostate cancer.

This former teacher had a fantastic, simple, positive way of training and motivating the team: “Whatever we did, he was praising us loads. Praise meant so much to us, particularly the older girls. When it came to Cork we had no confidence in ourselves or in the set-up and brick by brick, Eamonn built it back up. He kept telling us we were great footballers

It seemed to work!

Mary White - Relentless

I highly recommend this fantastic book by Mary White which is available online and in all good bookstores!

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

 

 

 

 

 

 

 

Be nice for the sake of Nice 

July 16, 2016

Nice attacks

The hotel car park was full when we returned late from the really great Dublin Chamber event at the Leopardstown races so we had to park on the road – I hate that!

I got up bright and early before the trigger happy clampers were on the prowl to move it in as I spotted an early riser driving out.

Just as I was pulling into the car park another car cheekily cut me off and pulled in front of me – hopefully there were two spaces?

The car park looked full and my eager “friend” was ahead of me discovering exactly the same thing. Just as I was about to give up and go back onto the street I noticed a guy waiting on a delivery truck to move so he could leave …perfect!

At this point my cheeky friend with the KY reg (cute out in Kerry I was thinking!) started to reverse to get out of the car park. If I moved to let him out he would spot the guy waiting to leave and no doubt grab the spot for himself.

Nope my friend ….not going to happen!

This brave warrior held his ground and let him try to reverse all he liked – I waited until the delivery van moved and the other pulled out and went to take MY spot.

Just as I was manoeuvring into the spot a woman working from the hotel appeared and politely told me that the other guy was first and was entitled to the parking space!

I gave her a look and she blurted “This is hotel policy” with her own look right back at me suggesting that I was trying to be a smart ass by taking the spot.

But he cut me off unfairly as I entered the car park” I bit back

I’m sorry you have to give him the space” ..she was fighting the good fight on behalf of my cheeky Kerry friend.

No way, he cut me off and I’m as entitled as he is to that parking space” – I wasn’t letting yer man get the space that I deserved!!

Well, you’ll have to sort it out with him, because he won’t be happy” she said.

Not a problem!!” and I started to pull into the spot, more than happy to have a showdown if the cheeky KY boy was up for it.

Just as I was doing that I thought of what I had been watching in horror on TV just ten minutes before this and I had a big word with myself ….Greg, what are you doing??

I turned around and exited the car park.

The poor girl from the hotel looked puzzled and very relieved at my change of heart – she gave me a big smile and thanked me. Crisis averted!

Instead I parked on the road with the Park By Phone App. I’d check the car park again in a while.

Just as I was standing by the car I noticed my cheeky man walking towards me after he had parked.

Someone is just leaving” he says to me “Get in quick“.

Oh ..”thanks

10 minutes later I was in the dining room having breakfast and my “buddy” strangely ended up sitting right next to us with his wife. He nodded to me.

I could easily have had a big stand up row with this guy and got the two of us all pumped up and angry for something very stupid and ruined both our days.

Maybe, just maybe we should all start to be nice for the sake of Nice?

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

Avoiding Brevenge

July 1, 2016

Brexit - NIgel Farage

Brevenge is my new word..

The last week has been horrible ..

We watched as the ‘leave‘ campaigners for Brexit celebrated their unexpected “win” – there was cockiness, arrogance and a big dose of “F##k You Europe” that was delivered with a huge lack of finesse and zero respect.

We heard the speeches in Europe and we listened to the laughing by the Brexiteers and we then heard European officials reacting to this with their own dose of bitterness and recrimination.

If you want out, get out now

On the ground non-UK residents working and living in the UK feel unwelcome in a place that many considered was their home and this hasn’t been helped by yobs who claim they “want them out“. Of course, not everyone is like this.

Stopping immigration was a big emotive message by the ‘leave‘ campaign and this effectively was directed at anyone living and working in the UK who is not from there and those who might consider living there in the future – a big penny dropped with young people from the UK that their ‘explore the world‘ ambitions have now been shackled by the consequences of the referendum.

Beach

Scotland are regretting their lack of independence and are passionately making noises about staying in Europe. Northern Ireland wants the same and it is clear that London certainly wants the same. Those from the UK living across Europe are wondering what their position is as they walk along their sandy beaches every day in Spain and beyond and contemplating how much further their income will drop due to currency changes.

When the results were analysed and the exit polls were conducted it was clear that the working class and the poor communities in the UK felt left behind and abandoned by politicians and big business and a way of registering this anger was by voting for a change and against the establishment.

Companies were dictating to their employees how they wanted them to vote (Nissan in Sunderland was a prime example) and once again this was an opportunity to deliver a big “F##k You…I work for you but don’t you dare tell me what to do!! (the same happened in Ireland during the recent General Elections – is there a big trend?)

It now seems that many were quite unclear about what they were voting for and many of the ‘selling points‘ that were presented by the leave campaign were proven false and this has left a very poor taste in people’s mouths.

Sterling has weakened and stock markets have shuddered with colossal amounts being wiped off company values everywhere, which in turn will affect pension funds. Companies who operate in the UK are reconsidering their positions and already we are hearing that plans to expand have been cancelled. The big, bold and brave Richard Branson is claiming that he has cancelled a project in the UK that would have resulted in 1,000 jobs – not good!

The Irish aren’t happy because we do lots of business with the UK – will Europe allow small little Ireland special flexibility to deal with the UK? If they are in the angry mood that we are currently witnessing they are more likely to give the UK a kicking than a special deal. We are worried and angry about their questionable decision.

At a time when the UK needs strong leadership and stability we are seeing resignations, backstabbing and jockeying for position by those only too willing to enjoy the spoils of power as a result of this debacle.

The young, the old, people from the UK, Europeans working and living there, the Scots, Northern Ireland, the expats on sunny beaches, the Irish and the Europeans – everyone is angry!

At this time it is more important than ever that we stay calm, that we show respect, that our decision making and key next steps are all made with cool, clear heads.

Tony Blair - Brexit

Tony Blair in an article in the Daily Telegraph delivers a special message and a stark warning:

Our nation is in peril. To allow us to come safely through this we need to be adult in our politics, to proceed with calm, maturity and without bitterness; because our future as a nation in the world and as the UK itself is at stake.

He is right!

A second referendum might be a very good idea to ensure that this huge change of direction has been properly thought out and made with all of the information and a clear understanding of the consequences, which will be felt for a long time.

The EU also needs to take a good, long hard look in the mirror and figure out why a key partner and an important and influential global force such as the UK has decided to walk away – please listen and learn from this!

The EU must also be adult in their politics and act with “calm, maturity and without bitterness”

All parties in this complex mess need to do what is best and not what is motivated by anger and the quest for…

Brevenge

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

 

 

About us

June 2, 2016

About us -

I was working on a proposal for a prospect and I wanted to find out more about the people behind the business.

Who started the business, who is involved now, what are they like, what is their background, what is their journey that brought them to today, is this a passion or just a way to make money?

I looked for the “about us” section on their website and like so many other websites these days I got nothing other than some generic “blurb” about what they do, which was just a variation of their homepage.

Who you are. your “story”, is an essential part of your brand. If I don’t see it here I may never bother trying to find out more.

I hate that – go on tell me about you and what makes you special.

I always get a little suspicious when people don’t. Is there something to hide? Do you not want people to know who is behind this enterprise?

The “about us” section of your website is one of the most important parts of the site. For me it is the “trust” section and the part of the site that convinces me why I should be comfortable dealing with you and explains why you are different to every other provider who offers similar products and services.

Go on, take the time today and fill out the “about us” section properly.

Share your genuine story with us, let that passion and authenticity for what you do shine through and please tell us about you and your fabulous team and the journey that brought you to today.

About us….

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

Tiny thing, huge thing

June 1, 2016

Team bonding

This was a tiny thing..

It was a busy day and I just finished a great social media session with a client. As per usual it went on longer than planned as we really got deep into the strategy and explored exactly how far we could change the public perception of their company by using social media in a clever way.

Jonathan was the only one left in the office and he told me that the presentation for the prospect we were meeting the following day was done. I asked him to press print on two copies as it would save me a little job the following day.

While I was tidying up the meeting room I spotted Jonathan at the binder and he was binding up the presentations for me.

There’s no need to do that

Not a bother, what else would I be doing” he answered.

That wasn’t true – it was a gorgeous evening and he had a family to get home to.

Jonathan is our Creative Director, our head of design and without a word he jumped in to do this tiny thing for me.

At Fuzion we talk about having a Win Happy ethos. Helping and supporting each other is a big part of this.

What he did for me wasn’t a tiny thing, it was a huge thing – thanks Jonathan!

#WinHappy

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

 

Why a scheme just for female entrepreneurs?

May 26, 2016

Female entrepreneurship

A particular tender caught my attention today.

The organisation/body were looking for a provider:”to develop and implement a tailored work programme to address the skills, enterprise and capability gaps of rural nascent female entrepreneurs

Any scheme that encourages entrepreneurship is a great thing but specifically creating an initiative that only people who have certain “physical attributes” seems to be unfair and in my opinion reeks of inequality.

Is it even constitutional?

I don’t think it’s right – what do you think?

Encourage entrepreneurship in everyone!!

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

Young and Old Momentum

May 22, 2016

Rubyhorse pictured at the White Horse in Ballincollig, Cork

I had a really great, inspirational day at the Dublin Chamber, Momentum Summit, which was held at the Aviva Stadium last Friday.

This was the second year of this full day event, which featured a really nice mix of speakers, master classes and good, old fashioned networking during the many coffee breaks, lunch and drinks reception.

We had top class panelists from a variety of businesses big and small around topics such as “Differentiation“, “Scaling” and “Online Opportunities“, we had a fantastic speaker Jamil Qureshi who spoke about the importance of your Mindset and your Purpose and lastly we had a “Competitive Edge” sporting panel, which included Paul O’Connell (who incorrectly predicted an Ulster win!), Henry Shefflin and Jack McCaffrey.

This easy and relaxed Friday was superb and as Dublin Chamber of Commerce President, Derry Gray eloquently suggested at the beginning of the day, it was “time for you to think and quietly reflect“, which I certainly did.

Improper Butter -

The two young entrepreneurs, Elaine Lavery and Hannah O’Reilly who co-founded Improper Butter spoke really well about their exciting start-up journey and I think they gave me and many others cause for reflection!

Privately while I listened to the story of these two young entrepreneurs I wondered about my life, my career and the things that I have achieved along the way. I have worked in fabulous companies, I opened, closed and sold many different businesses and now I am dedicating most of my energy to Fuzion, which I love.

That voice in my head started: “Should I have done more with my career, have I achieved what I wanted to, have I been a success, do I have the same energy that I had when I was the same age as these young entrepreneurs and I am ready for new exciting opportunities when they come along?

Has it passed me and my generation by, I wondered and is it now up to a new generation to do these new things?

These thoughts were bothering me a little as I ate my lunch and the guy alongside me said loudly what I had been thinking. Some of the others I chatted to during the rest of the day were also saying the same.

While we were so clearly impressed by these young entrepreneurs we were at the same time feeling that our time had come and gone.

I hopped in the car and faced rush hour traffic (Luas strikers adding an extra layer of volume – thank you strikers and SIPTU!) as well as a trip to Cork to get to a long awaited comeback gig by Cork band, Rubyhorse.

Those thoughts about the “Momentum” of youth lingered with me on this longer than usual journey.

Eventually I got home, fed the dog and headed to the White HorseBrendan my son and his buddy Alan were at the gig as well as Alan’s dad Harry – I was chatting with Harry as we watched our two boys, who are now in their late twenties. Both are part of this younger, carefree generation, both with exciting careers. Brendan is flying as a music and advert director and Alan is a writer who is just back after participating in a documentary project in Columbia of all places!

The boys are about to start work on a short film together based on the storyline from the music video that Brendan did for Gavin James “For You”.

We were chatting about this generation and how different they were to ours – at least that is what we feel. How many fathers and mothers have had this conversation about their children?

Harry told me about a young lad, who was a neighbour of his when he was growing up. This lad packed up school really early. As early as the age of 12 he used head to Croke Park from Cork on the train for big matches selling merchandise. At 17 he bought his first pub.

Harry met him recently and he is now working for someone else, happily punching out a weeks wage – we try things and some of these things fail. If enough things fail we retrench, we lose that will to try again and maybe that entrepreneurial spirit gets knocked out of us.

That question was back in my head – Do we lose that ‘Momentum’ as we get older?

The gig kicked off..

This gig is a really significant part of this blog post as there is a very special story behind it so bear with me just a little bit longer!

These guys came from my school in Cork – they formed a band and dreamed big!

Dave Farrell - RubyhorseThe superb lead singer, Dave Farrell (he was born to be a lead singer!) was once sent home from school for declaring he wanted to be a rock star! It was like that at that time – get a solid job was what we were all encouraged to do.

Dave and his band of merry men followed their dreams and their success came in the United States where a few years of hard work and great songs resulted in them hitting the Top 20 with appearances on the top TV shows such as The Letterman and the Conal O’Brien show.

In an interview with the Irish Emigrant in 2003 Dave spoke about the differences between Ireland and the U.S., which he summed up in one comment “Here, you have loads of freedom and opportunities. America grants you the opportunity to pursue a dream“. Things have changed in Ireland..

Rubyhorse

Unfortunately through a combination of burnout, geography and young families these special, very talented school friends called it a day on Rubyhorse and settled in to ‘ordinary’ lives in different parts of the world.

Through a quirk of circumstances (a charity reunion last year) these older and wiser guys are now back with a vengeance and a very privileged audience were treated to a proper Rubyhorse gig full of old classics and some sparking new material from a new album that will come later this year. (Well done Dave, Joe and Deccie and a few new faces!)

After a superb gig and a few beers I walked home and thought – We are older, we have experienced the highs and lows that life throws us but we still have it and we are going to “Sparkle” just like this new generation.

It’s all about our Mindset and Purpose!

If we want it …we have Momentum

Check out “Sparkle” the track that broke Rubyhorse in the U.S.

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

 

 

 

Newspaper Therapy

May 21, 2016

Newspaper therapy

The newspaper came through the letter box as it does every Saturday morning compliments of a terrific service by Kelvin, the Burnely FC loving milkman (he must be thrilled with their promotion to the Premiership!).

This time I was determined to actually read it as so many Saturdays drift by and despite my best intentions I never actually take the time to sit down and enjoy it.

Why is it so difficult to read the paper these days? – my truth is that I am so busy (or so I tell myself) with all of my different bits and as a result I never actually get around to it.

The really sensible thing might be to save a few bob and cancel my weekly delivery service but I know how much pleasure I get from just the possibility of being able to enjoy the paper.

So..kettle on, rustle up some pancakes drizzled with maple syrup (One of the few things I am good at in the kitchen!), make a good cup of coffee (Lavazza seems to work best for me) and we are ready!!

Today I robbed a precious hour for myself, enjoying the newspaper cover to cover, full with all sorts, from heavy news about murderers and whistle blowers to gorgeous inspirational personal stories with some sport (Brendan Rodgers to Celtic..really?) and history thrown into the mix.

I’ve learnt a few new things, I’ve jumped into a few issues (tweet tweet!), I’ve been inspired, I’ve decided on a restaurant to try out and a festival I must make sure I get to but most of all I’ve thoroughly enjoyed some precious time on my Saturday morning after another really busy week.

It’s not quite yoga but it could be just as good for you …buy a paper and enjoy!

#NewspaperTherapy

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork

 

The “nice” Twitter Tip

May 14, 2016

twitter

What is the right thing to do when someone mentions you or your business/organisation in a complimentary, “nice” manner on Twitter?

Let’s take a simple example:

Well done to @FuzionPRIreland for helping us above and beyond with our product launch” … a nice tweet by a client (it does happen!) that makes us look good in front of their followers and anyone who might spot the tweet.

Take a second before answering and forget about Twitter and think about what you would do in the real world if this happened?

Would you ignore the person who complimented you? Nope!

Would you thank the person who gave you the compliment? Probably

Would you like as many people as possible to know that a client was happy to go “public” with their satisfaction about your service? Probably

Now let’s look at Twitter and the do’s and don’ts in this scenario and consider how the ‘tweeter’ feels in each case.

Don’t ..

Ignore the positive tweet – “I said something nice and Fuzion didn’t even acknowledge me. I’m sorry I tweeted them!

Or

Retweet the positive tweet adding no comment – “Fuzion never acknowledged me but just retweeted the nice thing I said to make themselves look good

(From my experience this is what most people do)

Do …

Thank the person/organisation who tweeted Fuzion by replying to their tweet “thank you so much for the kind words, it’s great to work with great people” – this way you have acknowledged them publicly and now all your followers will see a tweet that had some positive element at its source

And 

Retweet their tweet but this time add a comment that both acknowledges the tweeter but also shows you are not being self serving: “It’s great to work with special people” – this way everyone sees that you are nice but also they get to see the original ‘complimentary‘ tweet

There you go … That’s my “nice” twitter tip!

You can tweet me at @GregCantyFuzion and thank me and see what happens!!

Greg Canty is a partner of Fuzion

Fuzion offer Social Media Consultancy and Training from our offices in Dublin and Cork, Ireland

Hate !

May 3, 2016

Ryanair pic by Greg Canty

Hate is a big word and I hate using it!

Boarding our Ryanair flight from Liverpool to Cork I uttered the words I have uttered many times before to Brendan, my son “I hate Ryanair

He took me up on it straight away “give it a rest, they are really good now, way different to before

Sure enough the process felt different, the APP made it easy to manage our booking and the stampede for seats that used happen before when the boarding gate opened just wasn’t there now.

Why do you still hate them” he asked?

I explained that I hated that Michael O’Leary had such a disdain for customers and customer service and this was the cornerstone of the brand. I hated how it made me feel when I used the airline and swore that I would even avoid destinations if they were the airline to take you there.

This time the Liverpool v Borussia Dortmund match dictated the destination and Ryanair was the best way to get back to Cork.

We are handed a magazine as we board… It’s not a magazine but a catalogue of things to buy – there is nowhere to put it except by my feet as there is no pocket on the back of the seat. The back of the seat instead carries safety information and an advert for cosmetics that can be purchased on board.

Ryanair pic by Greg Canty

I look down the gaudy big yellow bus, the heat is on full blast and everyone is fidgeting with their air vents. The people around me grumble about the stifling heat while the pleasant hostess passes by quickly wanting to know who wants to buy scratch cards (I presume some people like to buy them but for the life of me I can’t imagine why – I feel for her, it must be a part of the job she hates!).

I’m looking forward to getting off in Cork and for this flight being over but first I’ll finish this blog post about brands and how they make you feel.

I guess Ryanair have improved a lot but yeah …I still hate them but not as much as before.

What brands do you feel strongly about?

Greg Canty 

Greg Canty is a Partner of Fuzion who offer Marketing, PR and Graphic Design services from our offices in Dublin and Cork