Archive for the ‘Social Media’ Category

Thanks for the re-tweet?

October 18, 2013

Pay it forward

Thanks for the RT”  (thats a re-tweet for those unfamiliar with twitter – whereby you share someone’s tweet/post with your followers)

How long would that have taken …. two seconds?

But if you are too busy and have no real interest in interacting with others then what does it matter if you “thank” or not?

You may have saved two seconds but it did cost you:

  • You are viewed as unappreciative by the person who valued you enough to RT you in the first place
  • You may not be re-tweeted again by that person (you will miss out on the visibility with their followers)
  • You miss the opportunity to engage with someone who was interested in your post
  • Someone else will benefit by the re-tweets you used to get

Big social media tip ….say thanks!

PS: ironically you will be the one who benefits most by doing that

Greg Canty is a partner of Fuzion

Fuzion with offices in Cork and Dublin in Ireland offer social media training and consultancy services

Taking a Fountain Pen to your Social Media

October 7, 2013

fountain pen & social media

I was presenting to the team of one of our clients this week about how they could use social media best for their business.

At my sessions before we look at any of the social media tools I do this simple exercise by asking the group a question “What are the characteristics of  people you like to do business with?

The group give me a list of characteristics – Now, take all of that into account and apply it to your online behaviour and you will be really effective.

During this part of the session I noticed the younger members of the team had glazed looks across their faces ….what is he talking about, I thought this was a training session about social media?

Social media isn’t about technology, it’s about how you use it to connect and interact with people.

The older experienced members of the team got what I was saying immediately and one of the most senior in the group gave me an incredible example of how you apply old world values to new world technology:

When I spot online that a company has won an award or has experienced some other good news or when I see someone has been appointed to a new role, I congratulate them

How do you congratulate them” I asked.

“I write them a personalised handwritten note on my own notepaper using a special fountain pen and I post it to them”

Wow, that’s so simple but it’s genius – what a way to stand out

Making social media work?…..take all the stuff you are great at already and apply it online

Greg Canty is a partner of Fuzion

Fuzion with offices in Cork and Dublin in Ireland offer social media training and consultancy services

10 Years, Crystal Balls and Awards

September 19, 2013

Chambers Ireland - CSR Awards - Greg Canty, Fuzion PR

10 Years ago my buddy Tommy Doyle collected me from my old job. I handed back the keys to my five month old Saab 93 (that was tough as it was the best car I had ever driven!) and I handed in the keys to the office – I was done with my well paid job as General Manager and about to start my life as a 100% self employed person.

Tommy took me to O’Brien’s in Little Island for a sensible breakfast before we started a day of celebratory drinks – the boy was set free!!

While I was in celebratory mood quietly I was really nervous – I had just shut the door on a long and quite successful career in the drinks industry and was about to enter a new world, which required me to totally reinvent myself and put bread on the table at the same time.

If I had a crystal ball I couldn’t have predicted the 10 years that I have had …

  • We traded in Dee’s car and bought a second had Santa Fe jeep (hated that jeep!)
  • We toured Ireland with our high profile luxury women’s event Catwalks with top models, top brands and Tony Hadley of Spandau Ballet fame (great fun but exhausting!)
  • I sold my music stores – I had three stores in Cork, Limerick and Dublin
  • We did a lot of work with Killarney Golf and Fishing Club, launching the new Killeen course
  • We took on our first staff member, Ali who is still with us
  • We took on more PR staff and a graphic designer
  • We opened an office in Cork city – who remembers the punishing four flights of very uneven stairs?
  • The recession came crashing in and wiped out some really good clients –  We adopted the “storm the recession” approach (great book)
  • We bought a new Santa Fe jeep (liked this one!)
  • We had to write off nearly €200k in bad debts over three years, mostly because people were unable to pay but we did get caught by some chancers as well – the Credit Control Warrior and Famous were born!
  • We started to do PR and social media training – this has been so enjoyable and we have met so many great people through these courses 
  • We got married eventually – Dee still calls it “her” wedding!
  • I started blogging and realised I love writing
  • We won a national PR award for the “War Crimes” Cystic Fibrosis , St. Vincent’s Hospital  Campaign
  • We took on staff in Dublin and opened an office
  • Dee’s mum Joan sadly passed away – a dynamic and challenging woman (my buddy Tommy made her giggle by calling her a …. I better no say!)
  • We moved to better offices and celebrated Fuzion’s 10 years in business
  • I really started to excel at social media lecturing for the Digital Marketing Institute and providing courses for Enterprise Boards and clients
  • My kids are both flying, Brendan with his video production company Feel Good Lost and Ellen with her own career
  • We bought a brand new car, a Jaguar XF, one that was better than anything I ever had before – this is something we had to do for oursleves 
  • We managed a few really great holidays to the US, Italy, Turkey, Greece  and Cuba and back to Italy again
  • We continued to grow picking up national PR recommendations for Tour de Munster and Safebook
  • We are about to unveil a statue to celebrate the values of a great man Monsignor Hugh O’Flaherty

No crystal ball could have predicted these 10 years, the variety, the speed that it  has flown by, the tough economy that have us working our socks off and digging deep continuously, the sadness and the smiles, the stress and the joy, the worry and the excitement, the highs and some lows, the friends and team mates past and present.

I have had to totally reinvent Greg, bringing all of my old skills and moulding these into a new sector including social media which didn’t exist 10 years ago when I started this journey. When I tell people I started off life as an accountant most won’t believe me!

For me the culmination of this 10 years was accepting a National Award at the Chambers Ireland, Corporate Social Responsibility Awards  event last  week for the work we did on “Safebook“, which was really my baby. We designed a simple info-graphic to encourage our young people to behave responsibly and respectfully online and a simple “how to” if they are victims of cyberbullying.

All of the Fuzion skills including PR, Design and my knowledge of social media helped us to push this out internationally to over 100 countries (a few months ago we were asked to translate it into Hungarian for a conference in Zagreb!) – we are making a difference!

!0 years …wow!

What will the next 10 years bring for me and for you?

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Graphic Design firm in Ireland with offices in Cork and Dublin 

A New Generation needs Old Values

August 22, 2013

Eminem - Slane Convert

Once again a social media fuelled incident has hit the headlines as a result of the #Slanegirl photos that bounced around Ireland and beyond from the Slane concert recently where the famous Detroit rapper, “the poet for a New Generation” Eminem was the headline act.

If you missed all the drama a young woman (newspaper reports claim she is 17) and an older guy were caught performing an inappropriate act in quite a public place at the gig. The incident was photographed by a bystander, pushed out on social media and before you could blink (or a hash tag was created) the photo went viral by people retweeting and sharing.

This 17 year old girl and the guy involved must now deal with the pressure of a huge media/public spotlight – too much for any young person to cope with.

At a media conference in the US in 2011 celebrity Arianna Huffington, co-founder of The Huffington Post, said that the popularity of Facebook, Twitter and websites like her online news site indicate that “self-expression has become the new entertainment.

We can see in this scenario how Arianna was right at so many levels.

Once any incident occurs good or bad that has an “Oh My God, guess what I’ve just seen” element to it, you are guaranteed that it will travel like wildfire in our New Generation.

Pretty much all of us are now self publishers and with our own platforms and audiences we are armed with powerful devices that can bring something to life within seconds.

As usual after this incident social media got a huge amount of flack and all sorts of issues have been raised- the experts from the legal professions, the various authorities, organisations and social media were wheeled onto TV and radio shows to give their many and varied opinions.

Both Twitter and Facebook did react and pulled the posts down as soon as it became clear how distasteful the content and the act of sharing and commenting was. Unfortunately the damage was pretty much done at this stage – these pictures are still widely available online.

New GenerationWhat can we do to stop this happening? Can we do anything?

The police are conducting an investigation – is the young man in trouble, what about the person who took the photo and what about those who passed it quickly along the chain on the various social media channels?

Who was to blame and how can they be punished?

We will huff and puff but ultimately very little will happen – it’s virtually impossible to shut down the self publishing machine.

Besides demonstrating once again how hurtful and irresponsible people can be, the Slane incident is very frustrating for a number of reasons:

The Social Media is to blame argument

Social media is powerful and hugely beneficial but it is mostly in the media spotlight when something “bad” has happened.

You never really hear in the media about long lost relatives connecting through twitter, businesses thriving by using the platforms cleverly, people publicising causes and injustices or tricky problems being solved online – it is mostly the negative, controversial stuff that we hear about.

We find ourselves blaming the social media platforms and not the users – twitter, facebook and all the other platforms are only as good or as bad as the people using them.

The platforms do have a big responsibility to respond quickly to sensitive issues and have methods of detecting and dealing with inappropriate content. At least accounts were pulled down on this occasion, which will send a strong message to all users who use social media as a core part of their lives.

The Incident

This sort of misfortunate incident is not unique and has been happening as far back as I can remember but the difference is that now we can share it easily so the impact and consequences are much larger, which brings me to the point of New World Rules.

1. We need to be extra vigilant in our new world and be extra careful with any incident in public

2. Accept that the incident will be recorded as nearly everyone watching anything has a phone capable of taking a good photo or even filming the activity

3. Assume automatically that the photo or footage will be shared on one or more social media platforms complete with descriptions and hash tags instantly and with the capability of identifying the individuals in the picture.

4. Assume if the incident is an “Oh My God, guess what I’ve just seen” then it will be shared online and will quickly spread virally

5. Posting or sharing anything online leaves a digital footprint back to you and more importantly gives an instant impression to others about you as a person, good or bad. This impression tends to stay with you.

We can look to the authorities to legislate for such instances and we can work with the social media platforms to introduce better controls and quicker ways to respond but the real job lies with us, the users.

We, the New Generation need to understand the powerful technology that is at our fingertips and we need to use it responsibly. That simple photo, status update, share or retweet can cause untold damage to someone’s life.

We need to think about our own values and the values we pass onto our children – this applies equally offline and online. There is no difference.

We must take our own personal responsibility – if we see something not right when we are out or online we should react and play our part and instead of saying “Oh My God, guess what I’ve just seen” we should be saying “It’s not right ….stop” and report it immediately.

The sooner we realise that old values need to be applied to our New Generation the better.

Greg Canty is a partner of Fuzion

Fuzion offer Social Media Consultancy and training in Ireland from offices in Cork and Dublin

Barack Obama and his lesson in Social Media

August 11, 2013

Barack Obama and Michelle

I probably show too many slides when I give my social media courses.

I always try to communicate my points with visuals using as few words as possible. At all times I will try to avoid slides with lots of text – I get bored with them so I’m sure anyone reading will do likewise.

My usual courses run over either two or three sessions and I normally try to leave it at least a week between sessions so that students and clients can practice in between sessions and get the most from the training programme.

The big challenge is when I am asked to cut the course into one session – this is really tricky as I have to do a huge “cull” of my material to come in at the required time and still cover the ground sufficiently.

I hate losing slides as all the material is designed to make a specific point, so inevitably valuable material gets lost.

There is one slide above all in my presentations that is precious and if I had a situation whereby I had the time to show only one this would be it.

I love this particular image because for me it sums up the magic of social media and teaches a huge lesson in how to use it.

I was asked to make a presentation to Dublin Chamber about the use of Twitter for business and it happened to coincide with the results of the last US election. Due to other commitments the night before I had to travel from Cork early in the morning to get to Dublin for the 7:30am presentation.

Like the rest of world I was intrigued about the result so the first thing I did when I woke was to check twitter on my smart phone and this is the tweet I saw.

This Barack Obama tweet was the most retweeted of all time – even at 4:19 am our time, it had been retweeted 475,000 times.

Why do you think I love using this tweet so much?

  1. It demonstrates how Twitter is now the first port of call for breaking news
  2. It demonstrates the shift from Facebook to Twitter – During his first Presidential campaign he was not using Twitter, it was all about Facebook.
  3. This medium was how he chose to communicate to the outside world that he had accepted he had won the presidential race
  4. The message is really simple and concise (often the best way to use social media)
  5. The picture he chose to accompany the tweet demonstrates the biggest social media tip of all, much better than I could ever explain it

The Picture!

Four More Years

Why is this picture so powerful?

Cleverly he didn’t show a picture of himself in a suit with all of his team – he chose a picture of himself, eyes closed, without a jacket, with his sleeves rolled up hugging his wife in a loving embrace.

The President knows instinctively that showing himself as human, as a family man, even slightly vulnerable is the way to connect with the majority of people and this is a winning formula.

A great way to win on social media is by allowing yourself to be human, personal and even vulnerable at times.

People are intrigued by people and even if you are running the most boring business in the world you can bring it alive on-line by interacting and showing people who you are, what you are all about and giving them a chance to get to know you.

Social media provides you with that opportunity – grab it!

Greg Canty is a parter of Fuzion

Fuzion provide Social Media Consultancy and Training in Ireland from offices in Cork and Dublin 

Celebrity Twitter Etiquette/Power

July 14, 2013

Lucinda Creighton

@LCreighton “well done for standing by your principles – we need more of that and not less in govt. You will be back” 

I don’t know Lucinda Creighton, I don’t have full knowledge of her arguments but I do admire that she stood by her principles on an important, high profile piece of legislation. She didn’t fall in with her political party on a crucial vote and as a result she had to resign.

I sent the above tweet (you can do this once you have her twitter ID, which is easily found by doing a simple search on twitter) just to acknowledge the stand she took – I gave her a public compliment.

A tweet goes a long way ….. or in some cases just an acknowledgement goes an even longer way.

With twitter, when it comes to individual users I guess there are two broadly different types of users:

  • Celebrities and personalties (I would include some politicians in this category) who naturally attract a larger following than they would follow themselves
  • You and me!

You and me are the mere mortals who pick away, follow people and organisations we are interested in and if we want to build a following we need to publish interesting content, we need to be polite, engage in twitter conversations and generally apply a degree of etiquette with our activity.

This might include acknowledging people who have followed you, following people back, thanking people for positive posts and replying to people who have mentioned you in a post.

As part of your “nice guy/gal” routine you might retweet worthy posts and when someone retweets something for you then you thank them.

The actions here tend to be quite reciprocal – if you are good to someone then you tend to get the favour returned (there are always exceptions!)

Celebrity Factor

Stephen FryWhen there is some “celebrity” factor with a twitter user these normal rules do not apply.

This kicks in when this person is popular because of the role they hold (singer, actor, sportsperson, media person or even a politician) – more people will naturally follow them by nature of their “celebrity” factor and as a result popularity (size of following) does not depend on them behaving in the reciprocal way that applies to the rest of us.

A celebrity (using our broad definition) can effectively build a large follower base on twitter without following, interacting or acknowledging anyone.

However there are clever celebrities online (I’m suspecting this reflects their personality) who really get it.

They understand the huge power that they have at their disposal and they know how to utilise it – the good ones will do this naturally with no agenda and as a result they will excel and achieve something most of  the other “celebrities” will waste and over the long run actually do themselves possible reputational damage.

If a celebrity has a huge number of followers who are posting incessantly it is very difficult for them to engage but with smaller numbers of followers they can accelerate their popularity and like-ability by doing a few simple things:

  • Reply to positive posts – “thank you for the kind words” or even “thank you for all the kind words of support I received tonight” . The acknowledgment can be done directly to the individual (this is the best) or a general one – “Guess who came back to me on my post?” you can imagine the person saying to pals when their favourite celebrity replied to them
  • Favourite positive posts – simply click that “favourite” button to acknowledge that the post meant a lot
  • Retweet the positive post – hit that RT button and in a sweep highlight the positive post and deliver a huge acknowledgement to the person who posted it
  • Follow the person –  this is the ultimate compliment to the person who posted positive things
  • Surprise tweet – keep an eye on favourable tweets about you (just do a simple search on your name) and if you have the time thank them or make some comment – this tip is compliments of my son who says it works great with some of the bands he works with

By doing a few simple things the “celebrity” could accelerate their popularity and positive reputation and very easily win a loyal fan for life (most will not do this, which presents an even bigger opportunity for those who do)

Rachel AllenI have noticed online that a few celebrities in particular are quite good.

Rachel Allen @rachelallen1 has been good to come back on a compliment. Brian Kennedy @kennedysinger came back on a positive post after a gig as well as Mundy @mundyirl, Mark Geary @MG212 (better on Facebook) and Richie Egan (Jape)  @richiejape.

All of these by being respectful and clever are high in my estimation.

I have noticed a few that have been quite poor including the fabulous musician Gemma Hayes @gemma_hayes and the Newstalk breakfast team Chris Donoghue @chrisdonoghue and Norah Casey @norahcasey (this is strange as they always make a big deal of their twitter presence).

I listen to their show every morning and instead of giving themselves the opportunity of building their brand loyalty they are undermining it by ignoring listeners who tweet them. I’m sure if they realised the negative effect and the opportunity missed by not being more proactive they would be more responsive.

Lucinda Creighton had a busy day today and we can excuse her but she does have the power to considerably enhance her reputation by replying to the many people who said positive things about her and those who wished her well.

Celebrities …it’s up to you!

You and me….we have no excuse – we have to do the hard work.

Greg Canty is a partner of Fuzion

Fuzion are a Marketing, PR and Design firm in Ireland with offices in Cork and Dublin.

Who does the world think you are?

June 19, 2013

Facebook advertisingApparently I’m someone who is interested in Adult Fantasy Games, the odd bet and I wouldn’t mind driving the new Volvo V40.

I’d like to go on holidays to Tuscany after needing the help of a Retail Consultant and playing some more adult fantasy games!

LinkedIn AdvertisingWhen I get serious I’m interested in ERP (excuse my ignorance but I have no idea what that is) for small business, a white board device for waking up ideas and I might even like to earn some extra money.

When I’m done with all of that I might like to find a new  file sharing platform while I take on my one year diploma course in Corporate Governance with DCU.

Finally I might be interested in switching to UPC.

Interesting person!!

Social Media Advertising

This is a sample of the advertising that is being targeted at me across Facebook, LinkedIn and Twitter.

With all of the different social media platforms it is possible to do some very specific targeting with your advertising campaigns.

Facebook – this probably has the biggest targeting capability as it can focus on your location (as precise as towns), age, personal status and declared personal interests.

For the advertiser  it works on either a pay per click basis (you only pay when someone clicks your advert) or on impressions (the number of times your advert has been shown).

You set a daily budget and you also have the capability of setting a maximum amount per click. The big limitation with Facebook advertising is that most people are in a very social frame of mind when they are using the platform so it probably isn’t great for “heavy” topics.

With Facebook you can also enjoy an element of what I call “endorsed” or “trust” advertising – where you see an advert and it declares that one of your friends likes that brand/product. If you want extra oomph from your page posts you can invest a few bob to push them out to the people who have liked your pages and their friends.

We have found it to be quite effective for many of our clients.

LinkedIn – the targeting capability for advertisers is really good here with options around location (just country so far), age, seniority, the size of the company the person works for, job role, sector and you can even target Groups that have been set up. This also operates on a pay per click basis (these are quite expensive) – you set the maximum per click and a daily budget.

I haven’t used it yet for clients but I have experimented with it for Fuzion – we have won some business as a result.

Twitter ADvertisingTwitter – advertising on twitter is still in it’s infancy and my feeling is that targeting will be more difficult because a user provides limited information when they set up their account. However if you read the blurb twitter reckon you can target by gender, geography and special interests (it must track the content of your tweets  or maybe who you are following to assess this – it might be tricky to target the huge number of users on twitter who lurk and never tweet). You have a choice between promoting your account or pushing your tweets into peoples twitter feed).

We haven’t used twitter advertising for any clients yet.

Collectively across all platforms there is a lot of information and capability that can help you target customers – the skill is knowing who your customer might be and using the targeting tools to attract their attention.

For the record when it comes to me other than a trip to Tuscany (off there next week!), Facebook marketing and pulling my hair out with Sky last Christmas the world just doesn’t know me at all.

I definitely have no interest in adult fantasy games… (al least that what I keep telling everyone!)

Greg Canty is a partner of Fuzion 

Fuzion with offices in Cork and Dublin in Ireland provide Social Media Consultancy and Training services.

Snap into it

May 17, 2013
Bueller

Anyone, anyone, anyone?

Snap out of it” I had to tell myself.

I do a lot of social media training and consultancy both directly for  clients and as part of organised courses for the Enterprise Boards and the Digital Marketing Institute.

I use a suite of materials to deliver this training including some very detailed notes that cover the whole area including blogging, Facebook, Twitter, LinkedIn and some of the other emerging platforms and trends in social media.

In the last few weeks I have found myself delivering a huge volume of training and on this particular day I found myself delivering a module to a client group in the morning and a similar programme in the evening to a group of SME’s as part of training for one of the Enterprise Boards.

Facing into delivering the same material on literally the same day and feeling really tired my motivation level had dropped.

I started to question myself as I drove to the hotel:

Was I getting bored with my own material?  

Would I be able to deliver a good session?

I was wallowing ..

Hold on (big conversation with self!)…you have been crafting your training materials for a few years, you have continuously improved the programme, you not only understand the material intimately but you know how to deliver it in a way that keeps the group engaged and learning – Besides you know you are passionate about this whole area.

This group of SME’s have signed up for the programme, they have given up their evenings to learn about something that could make a big difference for their business and you know you can show them how, in a really practical way.

After giving myself a few virtual slaps in the face and a big kick up the bum I managed to change my gears and open that door – “who wants to tell world about how great their business is?

We had a great session ..in fact it was the best reaction to a session that I had in the last few weeks and after it I was buzzing.

What you get from any group at a meeting or a presentation is often down to what you bring in the door with you ..your frame of mind, your attitude, your belief, your energy and your enthusiasm.

Snap into it ..

Greg Canty is a partner of Fuzion

Fuzion with offices in Cork and Dublin offer social media training and consultancy in Ireland

Twitter Radio

May 8, 2013

Twitter RadioTwitter is rubbish, there is nothing but people telling me stupid things about what they are up to. What do I care?

This is pretty much what I hear from typical Twitter sceptics ..

It’s your own fault” I tell them – they hate that!

You are the one who chose who to follow and if you don’t like what someone is saying just unfollow them ..

Just like a radio if you don’t like what is playing then change the channel.

On twitter you can even arrange who you are following into distinct lists (channels) and depending on what you are doing, you may decide to just look at the twitter feed from a specific list. Using the powerful search function you may even create a special channel for people who are tweeting about a specific topic or using a keyword in their tweets.

Twitter..it’s just like a radio except you are the producer and you decide what gets played!

Greg Canty is a partner of Fuzion

Fuzion with offices in Cork and Dublin offer social media training and consultancy services 

Are you leaving breadcrumbs?

April 20, 2013

Leaving breadcrumbs

You are doing a lot of work in Dublin these days” she said to me.

We are, but how did you know that?” I asked

Oh ..I figured that out from your Facebook posts” she said

That conversation was about five years ago and it was at an event for a client in Dublin – for me it was what I call my “penny drop” moment about social media. At that time I was using Facebook, just like everyone else posting the odd thing about what I was doing and where I was going. In fact, I think I wasn’t that sure what I should have been posting and even how relevant social media might be for business.

It dawned on me that with every post you make people are watching, digesting and forming impressions about you and what you are all about. Often they won’t comment, reply or even “like” your posts, but they are listening and soaking up what you are saying.

From that moment I realised the power of social media and the importance of having a clear idea about what picture of you and your business you want to portray.

Every status update, every tweet, every retweet, every like, every share, every favourite, every discussion, every hashtag and every blog post are all little breadcrumbs that you leave to bring the reader to a place you wanted to take them.

Are you leaving breadcrumbs?

Greg Canty is a partner of Fuzion

Fuzion with offices in Cork and Dublin offer social media training and consultancy in Ireland.