Posts Tagged ‘Greg Canty’

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Have a Positively Fabulous Easter!

April 14, 2011
Retail tips for Easter

Positivity? - Why Not !!

Budgets, bad weather, IMF bailouts, things are tough, sales are bad, wages are down, burn the bond holders, senior bond holders, junior bond holders, any bond holders – Oh my God, my head is bursting ! Enough is enough ..

In business all the marketers will tell you about the importance of having a Unique Selling Point, a USP. It is that element that is unique that makes your business special and makes you different to your competitors. In a busy marketplace that can be hard to achieve. In the current climate it can be even more difficult as everyone is afraid of mistakes so we end up playing it very safe, even boring at times.

Now go back to my first paragraph, read it again and then read further on and let’s discover a really simple way to make your business stand out this Easter.

Here goes..

This Easter draw a secret line around your business and make it a haven for all those who enter or deal with over the phone or on email – you are going to give them a gift, something that is quite unique, something that are not getting in most other places. When anyone crosses that secret line they are going to experience nothing but positivity – yep, that’s right simple positivity.

That’s all well and good but how do we do it? – Here is my 10 step plan!

1.       Yourself – You start! ( “Good morning, Greg”)

2.       Your Team – Tell them that negative talk is banned, you want them cheery and bright with customers – watch what happens (have a negative jar instead of a swear jar!)

3.       Bright – You want to see bright merchandise in the windows, bright visuals on your website, bright stock in the stock list, bright clothes on the staff. Buy flowers!

4.       Sales – Increase your sales targets. We all know it’s not easy but tell the team you are budgeting for an increase (let everyone else do the opposite, prepare for the negative it and it will definitely happen)

5.       How to? – Ok, while you are positive you are also realistic. You want positive plans from your team as to how the sales targets will be achieved

6.       Bonus – Promise bonuses for those who succeed, win/win if you make it

7.       What to do with that bonus? – Get everyone in the team to write on a piece of paper what they will do with their bonus (put their private responses in an envelope with their name on it – keep it for them)

8.       Drinks/dinner/chocolates/coffee – When the sales plans are done and the bonuses are decided on do something as a team. Bring chocolates or buns into work.

9.       Customers – treat them really nice, offer them coffee, offer them biscuits. Tell them about the secret line if you have to – they will think you are nuts but they will appreciate it

10.   The World – little enough that you can do about the other stuff, keep it outside the line!

Sorry I have one more tip – why stop at Easter?

Happy Easter!

Greg Canty is a partner of Fuzion

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Posted in Business Planning, Customer Care, Ireland, Irish Economy, Marketing, Positivity, Retailing | 12 Comments »

Writers Block !

April 12, 2011

All sorts of direct mail comes through our letter box everyday of the week ranging from free newspapers, special offers from pizza and Chinese restaurants and local hardware stores.

At work the direct mail tends to be a little bit different, we do get the free newspapers but we also tend to get some special offers from gyms and some notifications about lunch time specials in local restaurants. The odd time you will get someone offering some type of business to service such as IT support. Mostly this material goes direct to the bin after a quick glance.

The very odd time something very special comes through the letter box and this happened yesterday in the office. This very special piece of direct marketing immediately brought the gift of laughter and joy to everyone – in fact it was so good that the effects of it lasted the whole day.

It brought smiles – sorry that it a huge understatement – it brought uncontrollable laughter from the minute it was discovered. During the day this unique piece of direct marketing was spontaneously grabbed by whoever was passing – it was picked up and even though everyone knew the joke already it did not matter – the roars of laughter just kicked off again.

I don’t think anyone in the office will take up what was being offered any time soon but to those who delivered this unique gift through our letterbox we cannot thank you enough. Thank you, thank you, thank you!

Direct Matketing that makes you laugh!

How is your writing?

Writers block?

Greg Canty is a partner of Fuzion

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Posted in Direct Marketing, Marketing, Uncategorized | Leave a Comment »

True Heroes of the Irish Economy

April 7, 2011
Resilience - The Broken Man

Resilience - The Broken Man

Sometimes I try to find words to describe what I am witnessing around me and the things that inspire me.

Sometimes you are better off letting the words to those who are in the mix.

In response to my blog “Broken Man – We need him now more than ever” , which received incredible response there is one that just blew me away.

These are not my words they are his – one of those broken men who is picking himself up again..

“Speaking as what you term a “broken man” – I lost everything, dreams out of the window, in debt up to my ears – it took a couple of years to get things back on an even keel and begin to accept the loss but, having done it once, I couldn’t imagine working for someone else again. Working now on a new project with confidence having taken a knock but with my vision and determination intact……..maybe not broken, perhaps just wounded!”

Broken Man, thanks for getting up again

I salute you

Greg Canty is a partner of Fuzion

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Posted in Business Start Ups, Irish Economy, Marketing, Self Help | 8 Comments »

“Sorry, there’s nothing I can do”

April 4, 2011
Time for change

"Ok - what can we do here to sort this out?"

“Sorry there’s nothing I can do” – Revenue Official

“Sorry there’s nothing I can do” – Bank Official

“Sorry there’s nothing I can do” – NÀMA Official

 

“Sorry there’s nothing I can do” – Mr Landlord

“Sorry there’s nothing I can do” .. If we said that we would have no clients

We talk about flexibility, innovative solutions, making things happen, having a pro jobs agenda – some of us need to change our language.

“What’s the problem? – Lets find a solution that’s best for everyone” – Mr Make It Happen

Greg Canty is a partner of Fuzion

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Posted in Ireland, Irish Economy, Recession | 8 Comments »

Perfecting imperfection ..

April 2, 2011

Cafe de Flore - Paris

Do we really want everything to be absolutely perfect?

I absolutely love those places, products or services where you get a genuine, authentic experience that connects with you in a particular way that just cannot be beaten.

The magic ingredient is that besides being great at what they do or sell they have maintained some element that is actually imperfect and genuinely authentic, which is what makes them extra special.

You know what I am talking about .. that market stall, that character pub, that artisan cheese, that hotel with character, that boutique with unusual labels, that restaurant or coffee shop with a great buzz. In these places the crooked pictures on the wall, the charismatic character behind the counter, the candles burning in the wine bottles and the unusual product packaging all actually make the experience better instead of worse.

Just think of Cafe de Flore in Paris – expensive, chic, atmosphere and yes .. perfectly, imperfect!

The opposite is the franchise hotels, shops, restaurants and coffee shops where you get the standard experience, the same look and feel and staff well trained in executing the standard operation manual. Operating at their best you are guaranteed a good experience but you will never get that little bit of magic and authenticity.

Maybe, just maybe the manual needs to be loosened a little so that the local manager can be encouraged to do something authentic and get closer to being perfectly imperfect?

Greg Canty is a partner of Fuzion Communications

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Posted in Customer Care, Marketing, Uncategorized | 3 Comments »

Opportunities in a Crisis?

March 26, 2011
Crisis PR - A deck of cards

Crisis PR - Manage the situation

Hopefully you will successfully manage to steer yourself away from any Crisis situation for you or your business.

However, if you are misfortunate and some Crisis situation occurs that is going to lead to quite negative publicity then we would recommend that you approach it with a really positive frame of mind – I know, this seems unusual and under the circumstances it may seem impossible to do, but ..

You must manage your reputation at all times, even in a crisis – this is Crisis PR

Our positive Crisis PR approach in these situations is to:

1. Accept that what has happened has happened – you probably can’t change this but you can change what you do and how you behave from here on in. This will influence how people will view you and the situation.

2. Get all the facts, 100% with as much clarity as possible – capture this in writing and share it with everyone involved.

3. Don’t ignore the media – get someone (a PR company is normally used to doing this) to field all calls, taking their details and assuring them that you will get back to them with a statement. “No comment” is a wasted opportunity to give your side of the story.

Your voice and your message are so important.

4. Concentrate on the message – with someone else fielding your calls you can concentrate on getting your message right. We would advise doing this with the assistance of an outside source who can bring objectivity to the issue – a PR company used to dealing with the media and crisis situations would be recommended.

5. Be honest – the very worst thing is to get caught out with misinformation. Be sure of every thing you are saying. If unsure of anything don’t comment on it until you are sure. If you get caught out all credibility is lost.

6. Written statement – once you have your message agreed capture this in a written statement, which can be issued to press. With a written statement you are totally limiting the chance of being misinterpreted.

7. Don’t talk to press – When we say this we mean at least not until you are ready to. In a “crisis” situation people can be very upset and may be unable to actually “talk”. Written statements should suffice until you are ready to talk. When you are ready to talk be clear about your key messages, write them down and rehearse them. A little role play beforehand is a good idea and will help in getting this right and avoiding little traps.

8. The Press want a story, help to write it – even in a crisis you can leverage the situation and include positive messages and initiatives about you and your business. The crisis may be awful but when there is an appetite for a story we would advise taking this opportunity and using it to “sell” some positives. This could include changes that are being implemented as a result of the crisis or even previous success stories or investments that the business has made. Paint as positive a picture as possible. The media are competing for stories and will be delighted to get a different angle on the situation – this could be a positive angle.

9. The story has a shelf life – all stories have a shelf life and will eventually be replaced by other stories. Recognise this shelf life and use this period to include those positive initiatives and actions in your statements. When the shelf life has expired it may be impossible to communicate the positives – the media will have lost interest and your opportunity could be gone.

10. Measure the temperature – during the immediate post crisis period carefully measure the press coverage about the crisis and also use online tools to capture what is being said by people generally. Gauging the temperature correctly can influence the content and timing of statements and positively contribute to the success of your “Crisis PR” campaign.

11. The Legal advice – The legal guys have their job to do and we have ours. By all means the two need to work closely together but this can only happen with a practical understanding of each others objectives.

Some of the legal guys will advise “no comment” – this could be safe legal advice but not good business or good reputation advice – know and understand the difference.

All press is good press? – we wouldn’t go along with that idea but we do advise staying calm, dealing with a crisis positively and making the very most out of a bad situation.

A vital step is to bring in outside professional help to assist with this process as early as possible.

Greg Canty is a partner of Fuzion

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Posted in Crisis PR, PR, Uncategorized | 5 Comments »

Paper doesn’t refuse ink!

March 26, 2011
Sheep Advertising

Baaad or Good idea?!

Paper doesn’t refuse ink

A website won’t refuse content

A photograph won’t refuse what you put in front of the camera

This week a client reminded me of his photo shoot a few years back where we pushed him out of the “comfort” zone and we managed a photo that was not only quite different, but one that really communicated what he was all about. To this day he is amazed by how many people notice and comment positively on the photo, which he still uses to this day.

Be careful with your content, whatever it is – make sure it gets you noticed and that it tells the right story about you and your business!

Greg Canty is a partner of Fuzion Communications

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Posted in Advertising, Graphic Design, Marketing, Uncategorized | 2 Comments »

The Broken Man – We need him now more than ever..

March 14, 2011
Helping the Broken Man

Helping the Broken Man

In he bounded about two years ago full of energy, enthusiasm and little bit of arrogance but full of confidence.

His plan was to launch a brand new product in a sector that he reckoned was totally under serviced but one that was growing in interest and importance. He was fully convinced about the viability of this project and needed our help to design and launch it in the marketplace. We were swept along by this guys enthusiasm and everyone in the team got behind the new project – it was really exciting.

The new product did come out, probably at the worst possible time – in the middle of 2009 when no one was taking a chance on anything new. Despite his enthusiasm and powers of persuasion the revenue targets were badly missed.

The product sold well in outlets where it was given a chance on the shelves but in most others it was returned within the week! That often happens with new products that battle for space on the retailers shelves. Product feedback was really superb by the few who actually managed to get their hands on it.

A second variant of the product was planned but never saw the light of day ..insufficient funds (funds were never an issue at the start of the project!)

Fast forward to 2011 ..

We did manage to get a few quid off what was owed to Fuzion but there was still a really large sum outstanding. I guessed the phone call would be a waste of time but in any case it had to be made..

..no answer, he’s probably not up to the conversation – can’t be easy. Two minutes later I get a call back and we have a really good chat.

His other business ventures had also ceased (construction sector), he didn’t have money for me just now but promised to pay when fortunes improved. His mortgage payments have slipped by a few months and he was now job hunting. There is nothing here for him he reckoned .. his preferred destination is Australia but he wouldn’t get a work visa so he guessed he would end up in Abu Dhabi. This would be difficult as he has two young kids.

He is a broken man, his world is in tatters – he is not the only one I have met recently.

The truth is this broken man is an entrepreneur, someone who is willing to take a chance, someone who will make things happen. Sometimes things go wrong but often they go right and they end up employing people and service providers in the process.

In Ireland we need the broken man now more than ever – if you meet him give him a break and encourage him to get on his feet again.

Greg Canty is a partner of Fuzion Communications

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Posted in Graphic Design, Ireland, Irish Economy | 15 Comments »

An Inspirational Woman – Henrietta Chevalier

March 8, 2011
Henrietta Chevalier - Hugh O'Flaherty

Henrietta Chevalier - Inspiration of World War 2

With all of this talk about inspirational women on International Women’s Day I wondered why it was just the women who were taking about the subject!

This is my nomination for the most inspirational woman – before that, first question.. have you heard of her?

Mrs Henrietta Chevalier was a young Maltese widow with six daughters and two sons, one of which was imprisoned as soon as Italy entered the war due to being a British subject. Her other son, Paul was a clerical officer with the Swiss Legation so his diplomatic papers protected his freedom.

Even though she lived in a small third floor apartment in Rome she played a huge role in the Rome Escape Organisation set up by Monsignor Hugh O’Flaherty from Killarney throughout the war in providing shelter for escapees.

Mrs Chevalier showed tremendous courage as she constantly took these risks, which if found out would have resulted in execution for her family.

At one point in time she had four British soldiers staying with her and when asked by the Major about the risks here comment was:

“They are absolutely grand, these boys. They are just like my own children. It is all so marvellous”

O’Flaherty warned everyone lodging with her that in the event of any danger, her safety and that of her family had to come first.

Her flat was used as a depot for food and supplies, which was risky as the movement of black bags could easily arouse suspicion.

Eventually the Gestapo suspected the Chevalier household and had it watched around the clock as well as conducting a number of raids but each time the lodgers managed to escape on time due to a system of tip offs. The daughter Gemma, had a very narrow escape on one occasion while buying supplies, which she kept from her mother. (Gemma subsequently married one of the British Serviceman Sands that was sheltered by the family and the wedding was conducted by the Monsignor in Rome.)

Despite the close escapes and the warnings, she always wanted the lodgers back.

Mrs Chevalier, who also had some nursing experience used to venture out and provide medical assistance to various escapees around the city with Milko Scofic, a Yugoslavian.

Mrs Chevalier made everyone feel welcome:

“at Christmas she served brandy instead of tea, Christmas gifts were exchanged among the family and the three British lodgers”

Eventually it was felt that Mrs Chevalier and her family due to the close scrutiny should be evacuated and one by one they left and were brought to a farm on the outskirts of the city.

John Furman recalls of Mrs Chevalier:

“What can be said of this incredible woman, who I guessed to be in her early forties? I would not call her brave for it seemed to be she had no conception of fear. Her kindness and generosity were unparalleled, her maternal spirit and compassion boundless”

Mrs Henrietta Chevalier was awarded a British Empire Medal for her work and bravery.

The stress and strain of the war took its toll on Mrs Chevalier and she suffered from sickness later on in life as a result.

Isn’t she inspirational?

Greg Canty is a partner of Fuzion Communications

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Posted in Ireland, Uncategorized | 5 Comments »

Motivating the boss!

March 2, 2011
Give your boss a hug!

Give your boss a hug!

I was working on employee contracts lately, which I really hate because you get into this formal, “what happens when things go wrong” world.

You suddenly go from the niceties of the interview and the informal job offer to the “legal contract“, which at the end of the day is a vital legal document protecting you and your staff members in the event of any issues arising.

I know it has to be written in a particular way but I really try and keep it as “real” as possible capturing the essence of the agreement and the spirit of the working arrangement and our organisation. Even with our very best efforts the contracts still carry some of those awful formal bits.

Before I put the latest offer in the post I have one last glance over it and I realise that I have left something out that is really vital to me, I have actually quite carelessly left it out of all the contracts I have ever issued.

Here goes with the missing clause – In the course of your duties you must motivate the boss!

I can’t ever recall seeing something like this in an employee contract and I’m sure it would be a difficult issue to review if there were ever an issue or dispute but I do think it would be a great thing to put in there.

Like most bosses today I am juggling a million things and so many different roles. I work really hard, I try to make sure our team are motivated and happy (despite tax increases reducing their income), I make sure that our working conditions are comfortable, I make sure we stay up to date on all the latest trends and technology, I make sure that we bring in enough business to pay the bills, I make sure that we collect on time (or as best as possible) from our clients, I make sure that we pay our bills, I make sure that we pay our taxes and most of all I make sure that we deliver the magic that makes all of this happens; satisfied clients – we make sure together that we consistently deliver great results for them.

I don’t expect a medal or anything for the really long hours, effort, endurance and 24/7 focus but at times this can be really stressful and quite exhausting, particularly now when the rewards can be as simple as just staying in business, which I do fully appreciate. While I am normally really upbeat and will gladly take on the role of motivating the others at times I do slump a little – it’s at these times that I really need one of my crew to spot the “dip” and say those few words, give me a motivational pep talk, take me for a coffee or whatever it takes.

Thankfully my crew are good at spotting the dip and aren’t shy at offering a “lift” at the right time – that is one of the most valuable things they could do for me. Probably more valuable that all the other stuff that is required of them – After all there is no jurisdiction or hierarchy over motivation.

How about putting that clause in the contracts? Not so crazy after all ..

Greg Canty is a partner of Fuzion Communications.

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Posted in HR, Personal development, Self Help, Staff training, Training, Uncategorized | 15 Comments »

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